Tassi Sales and Lettings Ltd Nottingham reviews

★★★★★ 5/5

Google

I was shocked by the reviews if I'm honest, as I've had a very good experience so far. Theano and Dawn have gone above and beyond to help us get our home I'm very happy. You guys are amazing!! I have to admit Theano is my new best friend. I love our house! My husband is very happy with the property and the work undergone by Ron and anyone else involved. Tassi Lettings doesn't get enough credit, I 1000% recommend them to look after your property. Thank you all.

Michaela · 12 October 2023

★★★★★ 3/5

Google

I've given 3 stars as we were let down initially with the agents not being proactive in advising us well. Therefore legitimate rental increases were missed and our income reduced because of Tassi's lack of monitoring the status of each property. Since we have been dealing with Tracy my confidence has increased as she seems to be working hard on our behalf to sort out some tricky problems. Time will tell if we feel totally confident with Tassi as a company. Thank you to Debbie and Tracy for keeping on top of things for now.

Stephanie · 16 April 2024

★★★★★ 1/5

Trustpilot

Absolute horror of an agency

Absolute horror of an agency - continually withholding our deposit even 3 months after the end of our tenancy has come to an end. House was in general poor condition and they were reluctant to fix any problems within the house itself. Blamed us for several events in the house that either never happened or happened prior to us moving in. 0/10 would never recommend this agency to ANYONE!!!!!

Alafair · 20 September 2024

★★★★★ 5/5

Google

I had gone through the previous reviews and was concerned about finalizing Tassi as my letting agent. However, Theano and Dawn have been absolutely incredible in handling my application,documents and timely move into the property. Special mention to Theano who has been available to answer all my queries and has gone beyond duty to solve them. She has been very informative with respect to the whole move-in process and has guided me well throughout my application. Great job Theano, continue with your good work👌🏾👌🏾 Regards, Sonia Kurian

Sonia · 12 October 2023

★★★★★ 5/5

Google

We are very very happy with our experience with Tassi so far. Dawn has been unbelievably friendly and considerate with amazing response times! Theano has been very helpful and kind and has gone above and beyond for us! We are overall very grateful for the whole Tassi team and would definitely recommend them in the future. They have looked after us throughout our search for a house to rent (which hasn't been easy!) and it was lovely to feel as though they were rooting for us!

Maddie · 12 October 2023

★★★★★ 1/5

Trustpilot

How to STOP yourselves from months of anguish!!

I would also concur with other comments made. I am actually writing this as I have been waiting for over 48 hours for the MD to respond to a query that started in July, he promised to look into it and has since disappeared. That is how bad this gets. I am writing this reluctantly, as I do not normally jump onto Trustpilot to moan, but I feel I owe it to other parents who might be looking for a rental property next year, that it is best to avoid this Agency at all costs…..if indeed they are an Agency at all. In fact the word Agency is from medieval Latin word of agentia, from agent- means ‘doing’....Tassi just DON'T. The hassle I have had trying to get them to respond to an email, be that the Manager, Director or even the Managing Director is awful............as an agency you would like them to pride themselves on good communication skills and a modicum of customer service skills, but nope!........this is not the case here. I would avoid this agency with a very long barge pole. They seem to have found a position where ignoring emails is the acceptable norm, they choose not to even answer emails and the Student Lettings Team in Nottingham are just void of offering anything considered to be close to good service. I am trying to get them to collect a soiled/dirty mattress that was left from the previous tenancy, they said they would get it collected on 5th October 2022 and it is still under the stairs at the property, despite it being a health risk. So if you want to avoid months of chasing, frustration and chasms of anguish, then AVOID this agency…………..we are still in this mess, and you can avoid getting doing the same. I hope this helps you.

Cam · 17 November 2022

★★★★★ 5/5

Google

Tracy is always there to listen to you and solve your problems. She’s is awesome in handling and solving the issues I have had in my current apartment. The timeframe she uses to get things done might make you not realise she is an intermediary between you and the property owner.

Roland · 29 May 2024

★★★★★ 5/5

Google

This review is for Tracy Savidge Property Manager at Tassi Lettings. A very nice and professional in her job. Always respond promptly and to the point. Problem solving is a key subject for me and I always know that Tracy will deal with all issues. Many Thanks to Tracy and the staff.

Dinko · 25 March 2024

★★★★★ 5/5

Google

Well maintained and serviced properties. Big thank you to Dawn and Ashley for their service and efforts in helping us move in and out. Highly recommended 👌 …

Terry · 16 April 2023

★★★★★ 4/5

Google

All the Tassi Lettings team, provide an excellent service. The team, especially Marcella Standen have been very efficient, very diligent and they respond in the same day if we have any queries or concerns. Marcella very patiently listened to all my requirements and matched my needs perfectly. I really enjoyed to work with her, and I would recommend Tassi Lettings to a friend.

Filipa · 12 October 2022

★★★★★ 1/5

Trustpilot

Don't do it

I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell. When I moved in: - Tabacco scattered across the floor - Bin full of maggots - Dirt on the skirting boards - Mould in the bathroom - Electric parking that did not work - No heating (and it has been 2 months) - No instructions on how to turn the fire alarm off (it was on from 9pm - 10am) - Electricity randomly switching off - Light detached and hanging from the ceiling - Scratched furniture - Broken toilet seat - More I cant even think off You can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.

Kt · 2 October 2024

★★★★★ 4/5

Google

I've been in my rental property through tassi lettings now for over two years. The property is viewed every six months to check on how the property is being kept and to see if any issues have a risen. This is a good thing for the renter and the owner of the property in my opinion. Any issues I've had with the property have alway been dealt with in a very short time. Very pleased with the service I've received from Tracey...and Debbie. Thanks guys

Keith_at_kaaimans · 16 April 2024

★★★★★ 5/5

Google

This review is for Tracy Savidge Property Manager at Tassi. A very nice and professional in her job. Always respond promptly and to the point. Problems solving is a key subject for me and I always know that Tracy will deal with all issues, delighted that we a have Tracy on board. In addition Tracy will always instruct the applicable staff within Tassi to ensure prompt and to the point services. My Gratitude to Tracy and the staff.

Moshe · 16 April 2024

★★★★★ 4/5

Google

Debbie Jackson has been extremely helpful. Having to deal with a lot of issues across multiple flats and upgrades. Extremely responsive and communication from Debbie is brilliant. Extremely pleased over the past couple of weeks

Shane · 12 October 2023

★★★★★ 1/5

Trustpilot

NIGHTMARE!

Dealing with Tassi Lettings was an absolute nightmare. Their communication was atrocious, marred by apathy and unprofessionalism. They treated us with blatant disregard, leaving us frustrated and ignored. The property's hygiene was appalling, a glaring sign of their indifference to tenant health and comfort. It was beyond disappointing to live in such neglect. Their handling of our deposit was nothing short of theft. They unjustly seized most of it, showing a complete lack of ethics and fairness. Throughout our tenancy, their assistance was virtually non-existent, making our lives unnecessarily difficult and stressful. In short, Tassi Lettings is a disaster of an agency, characterized by poor management and a total lack of decency. I urge anyone considering them to steer clear and find a more reputable and caring letting agency.

Finlay · 12 December 2023

★★★★★ 1/5

Trustpilot

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER Tassi lettings is the definition of theft, no repairs, no communication and an inevitable attempt to steal your deposit, the staff are rude the apartments are shambolic. If I had any advice, it would be run! I don't mean to exaggerate in any form either, I read these reviews last year and didn't listen, but GOD do I wish I did, save your sanity, money and peace, whatever they offer you it will never be worth it. Don't want to take my opinion only? Read any other review that is real, and you will get 1% of a grasp of how terrible this agency is.

JustIn · 18 August 2023

★★★★★ 5/5

Google

Debbie Jackson keeps on top of any issues with my properties and is very efficient Thank you Debbie. 👍 …

Grenville · 25 March 2024

★★★★★ 1/5

Trustpilot

Beware, Nottingham's WORST letting agency!!

They obviously think students are stupid to fall for the renaming but we all know who you are. I've lived in one of their houses, it all started off fine, then whenever anything went wrong, they took weeks to fix it. Some of the builders that turned up would just let themselves in, without any warning and lets just say they certainly weren't the kind of people you want in your home without you being there. At the end of our tenancy they conjured up over £600 in 'fees' they took from our deposit. We left the property pristine, but still they charged us all sorts of bizarre 'expenses' including 'fix kitchen door handle' for £25.... that was broken when we moved in. These people are crooks, they try and be all 'cool' and 'down with the kids' but this is nothing more than a racket.

Harvey · 17 October 2022

★★★★★ 1/5

Trustpilot

Keep away from this lettings agency!

Keep away from this lettings agency. You can do better! My daughter experienced nothing but rudeness and disrespect during her tenancy. Tassi Lettings has a total disregard for their tenants demonstrated through their delay in replying to emails and phone calls and an arrogant and rude handling of any situation that arose. Any business treating their customers with total disdain makes them completely unprofessional in my book. If you are looking for a lettings agent in Nottingham, do yourself a favour and look elsewhere.

Ella · 17 October 2022

★★★★★ 1/5

Google

After a year of renting and paying everything before it was do being a model tenant and Tassi not doing anything at all for me including allowing students to drunkenly fight slam doors and steal in the flat building they had the audacity to try and keep my deposit. When i became “a problem” because i wanted to live in a quiet place without drunken students they went behind the landlords back and told me how i could break the lease to get into another property of theirs. My warning is to both landlords and tenants. As a tenant avoid renting from these guys as they will try and pull a fast one on your deposit and for landlords don’t trust these guys they will two time you. Mike hay and Martine Marshall i hope your listening. All you had to do was not try and steal from me and i would have gone away. We both know there was nothing wrong with the apt and you guys just wanted to keep a little something something for yourselves.

Justin · 12 October 2022

★★★★★ 1/5

Trustpilot

Avoid!

The worst company to deal with. They advertise places to live that haven’t even been built yet. Myself and a lot of students were put up in a hotel and kept delaying the move in date, then when they realised it was not going to be built in a reasonable time they gave us 3 days to find somewhere new or be put into another random accommodation. They also took ages to refund. Avoid!

Ella · 24 March 2023

★★★★★ 5/5

Google

Tracy savidge is one of the best people you'll come around in lettings. if she's managing the property as renter or you are owner don't hesitate. Also thanks to my landlord Oliver Smalley. You are a good person. I am gladi was with such a professional agency . And so quick

Mona · 28 June 2024

★★★★★ 1/5

Trustpilot

Do not trust this company

Do not trust this company - they stole our deposit because of a single spiders web in the corner of the living room. They were unresponsive and did not fix issues that we had raised (e.g faulty heating) with the property at all during our tenancy. They will try everything they can to keep your deposit at the end of the tenancy so if you do rent from them, bear that in mind!

Adam · 4 January 2023

★★★★★ 5/5

Google

Tassi Lettings were very helpful and warming throughout the application process and during the renting period. Dawn, Theano and Ashley are extremely thorough and prompt with email replies and are always happy to help. Would highly recommend.

Chris · 16 April 2023