Trusted Agent profile · Nottingham

Tanners Estate Agents Pelham St reviews in Nottingham

2.2

★★★★★

32 reviews across 1 platform

28-30 Pelham Street, Nottingham, NG1 2EG

Tanners Estate Agents's office in Nottingham, at 28-30 Pelham Street, is rated 2.2 out of 5 across 32 reviews on 1 platform, including 32 Google reviews rated 2.2.

2.2 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Nottingham office, from every platform, shown as written. First names only.

1/5

Google

Disorganised viewing and poor customer experience We visited a property through Tanners Properties Nottingham, and unfortunately the experience was disappointing from start to finish. The agent arrived late, and multiple groups were allowed to view the property at the same time. It felt more like an auction than a proper viewing, with no structure or consideration for individual applicants. The agent made little effort to engage, there was no proper introduction, no guidance during the viewing, and he simply stood aside while people walked around. At the end, he briefly mentioned the application process, which involves completing forms that go very deep into personal details. I understand background checks are necessary, but the level of information requested felt excessive and intrusive. It’s also surprising that a company operating this way doesn’t manage proper appointment slots or a more professional system. Background checks could easily be handled through established services like Experian or ClearScore, rather than putting all the burden on applicants. It gave the impression they are trying to cut costs at the expense of customer experience. Although the property itself was good, the service was poor enough that we decided not to proceed. Based on this experience, I would not recommend them.

Amin · 7 April 2026

1/5

Google

Had a viewing booked for a one bedroom furnished apartment, I took time off from work and went under pouring rain to view it. Was surprised once I got there that the flat the agent was there to show me is a 2 bedroom and unfurnished apartment. Once I told him that this isn’t the flat I enquired for he said that the other one have been rented since 3 months even though it was advertised as available 4 days ago. A complete waste of time

Mark · 14 March 2026

5/5

Google

We were tenants in one of Tanners rented accommodation for near 2 years. Before viewing the property we felt the website and photos were dated and didn't expect much, however we we're surprised when viewing. Over our time in the accommodation, if we ever emailed or called about an issue it was promptly fixed and we were always informed in time plenty time if there was any annual maintenance taking place. Overall, although slightly archaic in some aspects, staff were always friendly and customer service was great.

Frazer · 14 April 2022

5/5

Google

Been renting from Tanners for nearly 5 years now, and have always had a great experience with them. David and the team are always friendly and fast to help out with any issues. Would highly recommend them.

Studio · 14 April 2020

1/5

Google

Their website clearly states they offer a free valuation service. When I rang them I got a very unprofessional woman on the phone who said they no longer offer a free valuation so I would have to contact another estate agency!!! I also asked if I could view a property they were listing and was told there is now an offer on that property so no. At no point was I asked what I was looking for in a property so they could potentially discuss other properties they had on the market. literally felt like they wanted me off the phone asap. I've now read the reviews others have left about Tanners and I am not surprised at all. I would avoid.

Raj · 14 April 2021

1/5

Google

Extreamly rude staff highly un profecional when we were in the process of ending our tennancy and moving out of the property, we had a number of people turn up without permission for veiwings, tanners used photos of the property to advertise with my belongings in ( including photos of children ) without permission. Their comunication was appauling resulting in me having to call twice a day for 2 weeks inorder to get my deposit back, was passed from person to person and everytime i aranged to talk yo someone they " hadnt come in today ". Members of staff were always mentioning how young we are and i beleave not taking us seriously because of this, tanners also would discuss people going for veiwing and express their veiws on them being "so young".

Rebecca · 14 April 2021

1/5

Google

Tried to rent a property with these people they were really rude and snappy and when I called they told me they were too busy and had enough to do and call another day. Said they would take a week to make a decision and left us waiting for 3 weeks! The other applicant handed their stuff in late where as we were constantly on time and employed good earners yet they still gave it to them. They kept losing our references and left it til 5 minutes before presenting our case to find out information about us.

Jess · 14 April 2020

1/5

Google

Properties listed with one blurry image on various portals. If this is how you market your properties, good luck. No floorplans. no info. Embarassing.

Dan · 26 February 2025

1/5

Google

I am a subcontractor, I did some works for this company over a year ago, and am still waiting for payment.. I drained down an empty commercial property for this company, to avoid any potential bursts, and potentially saved this company thousands of pounds worth of damage from flooding. However, they have not paid me the £60 for the service I provided.. Please do not provide any services to this company.

Jason · 14 April 2021

5/5

Google

I was with tanner's and would use them again.Thay were nice to me .

Joseph · 16 April 2022

1/5

Google

Was looking for copy of tenancy agreement but they didn't have it. Very unhelpful. I have also registered interest for available properties to let, but have heard nothing back. I think this is an agent to be avoided. Minus 5 star rating.

Jennifer · 16 April 2022

1/5

Google

Called to ask about a property told I can't view it, asked if they had any other similar properties and the lady just said no, didn't ask me what kind of property I was looking for or anything. No help what so ever.. need to update the office aswell as the staff! 0/10

Ms · 8 June 2018

1/5

Google

Sophie · 14 April 2018

1/5

Google

The information is dreadful to navigate and there seemed to be no way to search for commercial properties , very outdated

Nic · 16 April 2023

2/5

Google

Does a 3 year old take their photos? No idea whether I want to view a property or not because all they've photographed is the sink and a bannister.NegativeProfessionalism

Meg · 25 August 2021

2/5

Google

Does a 3 year old take their photos? No idea whether I want to view a property or not because all they've photographed is the sink and a bannister.

Megan · 14 April 2021

1/5

Google

Probably the most unprofessional place I’ve ever seen! Rude staff, very unhelpful and no manners whatsoever. Please do not use these agents how they are still operating is beyond me.

Adam · 14 April 2020

5/5

Google

Excellent family run organisation, very helpful and experienced letting agent.

Henry · 16 April 2023

1/5

Google

Website appears to be broken. Only shows 1 house

George · 16 April 2022

3/5

Google