Every review we hold for the Northwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookMoved out of the property in October 2023, advised Weavervale by phone and letter but then find out in November 2025 I’m still registered as tenant. Confirmation received that Weavervale got the letter in April 2024 but nothing was actioned. Since November 2025 I have emailed, raised formal complaints and called but no contact from Weavervale at all
Lisa · 26 January 2026
Agent replied · 23 June 2026
Hello, we are sorry to hear this. Can you please direct message us so we can look into this further for you. Thank you.
★★★★★ 5/5
FacebookMassive shout-out to the emergency repairs team for their quick response and repair of my boiler today.
The overflow pipe had snapped off due to the cold weather which meant that we had no heating or hot water.
I rang the emergency repairs line this morning at 9am and the workman arrived at 1pm and had resolved the issue by 1:30pm.
Thankyou so much, I really appreciate you all.
Lisa · 11 January 2025
Agent replied · 23 July 2025
Thank you for your feedback, we will pass this on to our team!
★★★★★ 1/5
GoogleWhat an awful housing association. Lead people up the garden path to drop them. They judge you on what you spend YOUR own HARD earned money.
Non of them communicate with each other. And you will get penalised! Good luck to anyone trying to get a home with these. They want the Queen of Sheba to be living in them by the sounds of it. There not there to help and why on earth they are apart of Cheshire home choice il never know!
Flower · 16 April 2025
★★★★★ 5/5
GoogleI've recently moved house an the bathroom was a complete mess an all rotten to the point it all had to be ripped out an redone and estimated as a 3 day job but then turned out to be a week I've had 2 lovely men here (STEVE AND ROCCO) doing it all an making it nice for me they talked me threw everything they were doing an let me know of any changes they were doing along the way they have gone above my expectations with my bathroom it's not even finished yet and I love it already I'm so happy with all there hard work an effort they have gone to for me and my family they always stop to great my dog milo and have a chat with me or my family and there always ontime ready to crack on with there work very punctual and even fetch a hoover to clean up after there done I'm very satisfied with them both and they deserve the credit an feedback very grateful guys for you're hard work 😊 thank you
Jess · 27 July 2024
★★★★★ 1/5
FacebookAbsolute disgrace allowing trouble neighbours to get away with bullying and intimidation not only of an adult but an 8 year old child to the point she won't play in her own garden, this person has got away with this behaviour with numerous neighbours and all they keep doing is giving them a warning customer care is a disgrace .
But won't help get the people suffering out or move just leave you to sit and get ill having to put up with it constantly but quick enough to take money for rent
absolutely appalling
Jolene · 7 December 2020
Agent replied · 26 November 2025
Thanks for your message - if you DM us your details we can look into this for you. https://m.me/293908633965699
★★★★★ 5/5
FacebookI just wanted to share my experience with Weaver Vale. Today I woke up to discover that my boiler was leaking, with everything that is happening at the moment my first reaction was panic! I phoned Weaver Vale and the lady on the phone was lovely and explained that it needed looking at. Within the hour a young gentleman was at my door and it was fixed within minutes. With the pressure companies are facing at the moment, I am thankful for this smooth experience. And a big thank you to the young man who was super nice and polite. Well done 🙂
Amanda · 7 April 2020
Agent replied · 26 November 2025
Hi Amanda, aww that is lovely to hear! Thank you for your kind words, please could you DM us your address so we can pass on your thanks to our colleagues 😃
★★★★★ 1/5
FacebookI have been in my flat since Nov, since moving in I have had nothing but problems with it.
I now have a big problem with my bathroom tiles are falling left right and Center now about 40 titles have come off. I do not feel the tiles that are on are safe at all and all you want to do is replace the ones that have fallen off. A servery came out on Friday and their was about 20 off now 40, at first around window but now in bath area so they will prob b off in no time once they get wet
Amy · 12 August 2019
Agent replied · 23 June 2026
Hi Amy,
Sorry to hear this, please could PM us your address and contact details and we will look into this for you. Thanks Abbey
★★★★★ 1/5
FacebookThink it is disgusting the way you are making my friend and her 3 young children live in a house that is infested with fleas caused by you as you didn’t do your job properly when the property was empty. You have sent people out to “treat” the property twice and both times it has NOT worked. Those children are bitten from head to toe and you are not doing anything to remove her from the property and are just palming her off at any chance you get. You are allowing them to sleep on a floor downstairs as they cannot sleep in their own bed, this is effecting their day to day life as they are always tired due to not getting a proper nights sleep. I will be going to the local papers tomorrow. You as a company should be ashamed of yourself and I hope all your tenants see what sort of a housing trust you really are!! Allowing children to live this way!!
Olivia · 18 July 2019
Agent replied · 23 June 2026
It’s disgusting and not fair on any of them! 😤 let’s hope they pull their fingers out and sort it for them.
★★★★★ 4/5
GoogleHelpful staff ...hint...if you are calling them and in a q press option to get them call you back
D · 16 January 2026
★★★★★ 1/5
Googlecompetitive useless don't care about the tenants all they care about is the rent money just tried to phone wvht they transferred me to an emergency number the main drain is blocked sewage all over the place was on the phone for 2 hours and nobody answered the phone great emergency number
Kenneth · 26 January 2025
★★★★★ 5/5
GoogleAbsolutely fantastic service from Weaver Vale. From the admin teams to the repair teams, can not fault them. Always pleasant and happy to help. its such a pleasure to rent a home from them. Thank you Weaver Vale.
Barbara · 25 June 2025
★★★★★ 1/5
GoogleNever answer the phone! You are left looping listening to some random music. 45 minutes and still listening to music then finally answer to have the phone hung up after saying hello. Disgraceful
Sarah · 29 July 2025
★★★★★ 1/5
FacebookLeft us waiting for 3 hours with no water or heating with two premature babies for a plumber to come out. We then had to call them to see if it would definitely be tonight to be told the plumber wasn’t coming and to sort the issue ourselves! Absolute joke of a housing trust absolutely appalled!
Laura · 28 December 2021
Agent replied · 26 November 2025
Hi Laura. We're really sorry to hear about this. Could you please send me a direct message with your address?
★★★★★ 1/5
GoogleAppaulling treatment of autistic disabled resident. Very little positive to say than they resort to harassing a resident they are meant to be safeguarding
Mark · 9 September 2025
★★★★★ 1/5
GoogleAm being picked on by weaver Vail I have recordings of saying to me that if I was loud she would tell me about it she never . She has reported me twice now last 1 being on 10th August 2021 reported her this is how your made to feel if u report any problems i lost my trust in them my advice is go to the bog boss if your having trouble still on going troubles will leave live recording on media as soon as i have all done
Dave · 1 May 2022
★★★★★ 1/5
FacebookTried to book in for a repair of a bad draught through front door and the earliest they can fit me in is 2 months time, I have a 9 week old baby who is always freezing despite having blankets and covers over him and they don’t seem this as an emergency 😡😡😡 absolutely disgusting!!!!
Kirsty · 5 February 2020
Agent replied · 26 November 2025
Hi Kirsty can you please DM us with your address and we will look into this for you. thanks Lucy
★★★★★ 5/5
FacebookWithin half an hour of phoning the emergency helpline, to report our boiler leaking everywhere, Gavin was on our doorstep. Just one part needed for hot water but at least We now have heating again. That’s what you call service! 😊
Claudia · 2 January 2019
★★★★★ 1/5
GoogleWhen we had the storms back in February I contact them to advise, I am a neighbour to a house they manage and told them that the fence has fallen down and needs to be sorted asap due to the fact I have my nephews often and a dog… they …
Mel · 16 April 2023
★★★★★ 5/5
GoogleAs usual first rate service and very nice help
Graham · 10 April 2025
★★★★★ 1/5
GoogleWould genuinely give them no stars if it was possible. Absolutely awful when it comes to repairs. Never ask for any repairs as we do everything ourselves, but the one time we call and ask we are given lame excuses as to why it isn't classed …
Maria · 16 April 2023
★★★★★ 1/5
GoogleUp date on ill treatment from wvht i was flooded out 18th December 2022 am under the list as vulnerable called to tell them empty nextdoor was flooding in to my bungalow was told lads been working all day he will be out tomorrow 1045 …
Dave · 16 April 2023
★★★★★ 1/5
Facebookthey just blame the late repairs on covid they dont care how your living but miss your rent and they are banging on your door
Dee · 27 January 2022
Agent replied · 26 November 2025
Hey, I would suggest that you contact Housing Disrepair Solution. They helped me in the past when my home had mold. If you give them my reference then I'm sure they will prioritize your complaint.
★★★★★ 1/5
GoogleWhat a awful council no help at all left my mum with a bathroom suit that’s not safe they should be ashamed of themselves. Worse council I’ve ever know
Angela · 27 March 2024
★★★★★ 5/5
GoogleCan't fault weaver Vale enough,brilliant,caring, compassionate landlords. Big shout out for Robbie who has been and painted a bedroom with thermal paint. Chatty, friendly man, very efficient, an asset to your company! he's actually cheered me up on a dreary day! Thankyou Robbie!
Dawn · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
