Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just completed selling our house. The service from the team has been great. Working with Jo Austin has been a pleasure. She has been efficient, responsive and caring throughout the process. She has followed up any queries and come back to me promptly when I had questions. She has been enthusiastic and patient throughout the whole process.
Stephen · 18 June 2021
Agent replied · 17 June 2024
Thank you Stephen for your 5 Star Review, Jo and the team are delighted with your comments. We hope we can assist you in the future.
★★★★★ 5/5
GoogleSiobhan was a pleasure to work with. Contacted us with updates for our new move. I would recommend using this estate agents.
Alfie · 22 August 2024
Agent replied · 25 August 2024
Thank you, Alfie, for taking the time to review our services and share your experience. We are happy to hear that Siobhan in our Property Management Department has been helpful and that you would recommend Your Move Nolan Throw.
★★★★★ 5/5
GoogleI can’t thank Miranda, Gareth and the office team enough for the way they have handled the re letting of my property. Miranda has been incredibly good with her feedback and getting back to me promptly. Her professionalism and attention to detail is rare to find these days. I can certainly recommend the Northampton office!
Image · 10 January 2022
Agent replied · 9 January 2025
Thank you Jane for taking the time to review our services and recommend Your Move Hobin Roberts. Miranda, Gareth and the team are thrilled to receive your comments.
★★★★★ 5/5
GoogleSandra was a great help, when trying to secure my property. She answered any questions I had, and made my experience easy.
Daniel · 11 August 2024
Agent replied · 25 August 2024
Daniel, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Sandra. It really is appreciated.
★★★★★ 5/5
GoogleHad a great experience with your move. Jatin was so helpful and professional.
Wardah · 24 December 2024
Agent replied · 23 January 2025
Thank you, Wardah, for your recent five-star review. Jatin really appreciated this feedback.
★★★★★ 5/5
GoogleSpoke to Peter about a problem with my boiler. He arranged with the landlord to have it seen same day. Even checked in the day after to make sure it had been resolved. Great help
Bruce · 20 November 2023
Agent replied · 17 June 2024
Thank you, Bruce, for taking the time to review our services and share your experience. We are really happy that you were pleased with the service you received from Peter. If we can be of any further assistance in the future, please do contact us.
★★★★★ 5/5
GoogleWe had a great experience with Your Move. Jatin was very helpful throughout and quick to respond to any enquirers I raised.Highly recommend. Thank you.
Justin · 10 June 2024
Agent replied · 17 June 2024
Thank you, Justin, for your review. Jatin and the team here at Your Move Nolan Throw, appreciate your kind words and any future recommendations.
★★★★★ 5/5
GoogleYour Move has been excellent so far, and Jatin has been very helpful.
Ross · 19 December 2024
Agent replied · 9 January 2025
Thank you, Ross, for your recent five-star review. We really value your opinion and are delighted to learn you were impressed with the service. We will pass on your feedback to Jatin and the team!.
★★★★★ 5/5
GoogleIulia is absolutely amazing, very professional, reliable and conscientious. If you’re a landlord looking for agent, look no further. Highly recommend!
Kamila · 18 August 2024
Agent replied · 25 August 2024
Thank you, Kamila, for taking the time to share your experience. Iulia was delighted to receive this review!
★★★★★ 5/5
GoogleJatin was most helpful on our move and kept us updated at every step with great communication and timely responses. Would definitely use again!
Charlie · 26 June 2024
Agent replied · 25 August 2024
Charlie, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Jatin. It really is appreciated.
★★★★★ 5/5
GoogleVery helpful and gave an excellent service especially siobhan. I would definitely recommend their services
Lesley · 10 April 2026
Agent replied · 16 April 2026
Lesley, thank you for your five star review and recommendation. We’re delighted to hear about your experience and will be sure to pass your lovely feedback on to Siobhan. We really appreciate you taking the time to share this.
★★★★★ 5/5
GoogleI’ve recently used YourMove for the sale and purchase of a property. They have been extremely helpful throughout the process, specifically Ben the sales manager - he thought outside the box and put a lot of effort in to ensure our sale happened. Also the sales progressor Jessica - there’s not many people in today’s world that actually call you back when they say they will! Jessica always returned my call / email which to me was really important.
I would definitely recommend Your Move.
Hannah · 19 January 2024
Agent replied · 17 June 2024
Thank you, Hannah, for your five-star review and for instructing us. We really value your opinion and are delighted to learn you received excellent service from Ben and Jessica. It is great to hear you were so well looked after. We wish you all the best for the future.
★★★★★ 1/5
GoogleToby from Your Move was extremely disrespectful rude and dismissive, when I offered him a list of students from Asia I am representing interested in renting accommodations. Instead of showing interest or politely declining, he became disrespectful dismissive and arrogant before abruptly hanging up, before I could explain my private property’s that I wished to be rented, and thus was offering to Your Move Estate agents, which at the time seemed logical as I had both recommended to me on Landlords Forum and also by chance was offering the Student Let.
When I called to complain and share details about my rental properties, Toby mocked and questioned me in a mocking manner. I feel I should remind him that he is in a position of customer service and should act as so!
Based solely on Toby's poor customer service,
I've decided to take my business elsewhere and in addition share this experience on the Northamptonshire Landlord Forum that I am an Administrator of.
Jamie · 19 January 2024
Agent replied · 17 June 2024
Dear Jamie,
Thank you for taking the time to leave a review and provide feedback based on your recent experience with our Student department. I was based in the student department on Monday and heard Toby's conversation with you. As you have stated your initial enquiry was regarding available properties for students who were coming over from Asia. Toby asked if the tenancy agreements would be in the students names or yours. You advised that it would be in your name and that you have already carried out the Right to Rent Checks on the students who were, as of yesterday, still in Asia.
Toby then politely advised you that we are unable to facilitate a rent to rent transaction. You questioned why this was the case and Toby responded that it was company policy. In my opinion Toby was not dismissive, rude or disrespectful at any point during the call, but I do feel he could have elaborated as to why we don't facilitate rent to rent's rather than just advise it's company policy. For clarity, we don't facilitate this as it breaches our tenancy agreements and ultimately our landlords instruct us to find tenants ourselves, not rent the property to someone who will in turn sub-let the property out. Otherwise us, as managing agents wouldn't know who is living at the property.
I apologise your recent experience wasn't a good one, especially as we'd been recommended to you. In the meantime, I wish you the best of luck in securing a property for your students from Asia, and in securing tenants for your own rental properties.
Regards
Sean Nolan
★★★★★ 5/5
GoogleI have worked with/through Your Move Northampton & Towcester for some years now and have always been happy with the professionalism and, very importantly, the communication from all the team while renting out our property. The most recent experience was dealt with very efficiently, swiftly and courteously by Miranda, Gareth, Amy and others - apologies in advance for not remembering every name! Would highly recommend.
Updating in 2023 to add Karen Coleman (Letting's Co-ordinator) as another highly recommended member of the team at the Bridge Street Branch in Northampton who continues to provide an excellent service in renting our property.PositiveResponsiveness, Quality, Professionalism
Jo · 10 January 2024
Agent replied · 9 January 2025
Thank you so much Jo for your review, we really value your opinion and are delighted you are happy with the service you are receiving from our Property Management Department.
★★★★★ 5/5
GoogleSiobhan has been communicating well and been respectable as well.
He treats us well and always there to assist.
Kwadwo · 9 September 2024
Agent replied · 8 December 2024
Kwadwo Boafo, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Siobhan. It really is appreciated.
★★★★★ 5/5
GoogleThe whole team, especially Georgia, have been such a help in finding a room for me. The great communication and customer service that I received from her allowed the process to move along so quickly and smoothly. Thanks so much!
Rose · 18 June 2023
Agent replied · 17 June 2024
Rose, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Georgia and the team. It really is appreciated
★★★★★ 5/5
GoogleVery nice experience and quick response and process happy to rent house with you special thanks to Ben and Rhys.
ANKITA · 20 August 2024
Agent replied · 25 August 2024
Ankita, thanks so much for your five star review. We will pass on your kind words to Ben and Rhys, and we wish you all the best for the future.
★★★★★ 1/5
GoogleWanna start of this review by saying the Thomas lack the “manager” is completely unhelpful, he never answers emails and even admitted he ignored it.
I’ve asked him several times to help me with my matter and still hasn’t been dealt with.
I’ve asked to collect my personal items that I have left behind in the property but he didn’t even answer until 2 weeks later when I had to message and message again.
Then claims I can’t collect them because it’s too late but never actually answered my messages untill too late.
I think this is completely unacceptable and a joke.
Then trying to charge us extortionate prices to repair things £300 nearly for wall filler when it’s £5 in home bargains.
Then trying to charge us £150 for a trellis replacement we didn’t even break it was the wind but it’s for £150 when there £20 off eBay
Edit- Peter, you did not help me one bit. You lack replies, like Tom did clearly just try to avoid the problem.
All I wanted was my 25 pound clock back and you couldn’t even give me that because yet again, lack of replies were happening.
So don’t try and say you, or your colleagues helped me because you didn’t
Useless management
Charlotte · 20 December 2023
Agent replied · 17 June 2024
Charlotte, We have tried to contact you several times to discuss this matter. Thomas has been working to try and settle your security deposit after your tenancy ended. Apologies if you don't feel his responses have been satisfactory. Unfortunately, the landlord was unhappy with the condition the property had been returned in at the end of your tenancy. The landlord has provided detailed invoices for the costs they have incurred and is looking to claim these costs back from your security deposit.
Your security deposit remains protected with MyDeposits, a government approved deposit scheme. If you do not agree with the landlord's deductions, you can raise a dispute with the deposit scheme, and the outcome will be decided by their Dispute Resolution Service.
★★★★★ 5/5
GoogleWhen we starting looking for a student house we had already had around 4 houses that have let us down, your live was very helpful they sent me over 14 houses for us to look at, we narrowed it down to two houses our viewings were with Sandra she was very helpful and answered every question with enough detail unfortunately the first house we picked fell through but luckily our second option was still available knowing how many houses we have been through Sandra did our applications very quickly to secure our house for next year she is very lovely and clearly cares about the people she is helping thank you.
Ashlee · 20 December 2023
Agent replied · 17 June 2024
Ashlee, Thank you so much for taking the time to write these lovely words about your experience. Sandra was over the moon to receive this review!
★★★★★ 5/5
GoogleI had issues with some of the conditions I was given at the end of my tenancy and wasn’t happy initially. But Muhtasin, who was the property manager was willing to help resolve this. He was really effective in his communication and feedback. At the end it was a win-win situation for everyone.
It was glad to see someone that understands and cares about tenants renting their property. I wish I had been in contact with Muhtasin from the beginning of my tenancy
Adedayo · 20 December 2023
Agent replied · 17 June 2024
Thanks so much for taking the time to leave us a five- star review and highlighting the service you received. It really is appreciated.
★★★★★ 5/5
GoogleKaren has been nothing short of helpful, and has responded and sorted any issues straight away. Highly recommend
Jackie · 10 September 2024
Agent replied · 9 November 2024
Thank you, Jackie, for taking the time to review our services and share your experience. We are happy to hear that Karen in our Property Management Department has been helpful and that you would recommend Your Move Nolan Throw.
★★★★★ 5/5
Googlethank you to Georgia and team - supportive and efficient from start to finish
Nicola · 10 November 2024
Agent replied · 9 January 2025
Thank you, Nicola, for your recent five-star review. Georgia and the team really appreciated this feedback and we wish you all the best for the future.
★★★★★ 5/5
GoogleI would like to thank Karen Coleman, who answered my request in just a few minutes! So receptive and kind. Thank you for the quality work.
Plesca · 18 April 2024
Agent replied · 17 June 2024
Thank you, Plesca, for your recent five-star review. Karen and the team really appreciate this feedback.
★★★★★ 5/5
GoogleIulia is always helpful and fast to respond to any queries. She's helped on many occasions and at a very quick turnaround. Great service, thanks :)
Dovile · 18 April 2024
Agent replied · 17 June 2024
Thank you, Dovile, for taking the time to share your experience. Iulia was delighted to receive this review and happy that she has been able to resolve your queries for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
