Connells Kingsthorpe reviews in Northampton

★★★★★ 5/5

Google

Georgia came around to give me a valuation on my home today . Not only was she delightful but so encouraging and enthusiastic about my home - I don't recall getting this feeling with any other agency that I have turned to in the past . She followed up with a lovely email = professional but so warm. When the time comes we will definitly be using Connels. Thanks Geargia :)

Judith · 10 August 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

I want to take this time to thank the entire of Connells Estate Agents Kingsthorpe, especially our mortgage adviser Andreea. She is very professional always willing to go the extra mile with all your questions, she totally debunked all the mysteries behind mortgage, asides the research i did online myself. Andreea made the whole process so easy, despite all the hurdles we needed to go through. I totally recommend Connells Estate Agents Kingsthorpe to anyone looking to go into mortgage, they are the best. Thank you team & thank you Andreea 😊.

Joshua · 25 August 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Andreea, our mortgage advisor at Connells Estate Agents Kingsthorpe. She was incredibly professional, knowledgeable, and always available to answer our questions and concerns, no matter how small. Andreea made the entire mortgage process for our new home smooth and stress-free, and her support was truly appreciated. We’d also like to extend our sincere thanks to the wider team at Connells Kingsthorpe. Everyone we dealt with was friendly, helpful, and efficient throughout the process. Their excellent coordination and clear communication made a real difference. Thank you all for helping us secure our new home, we highly recommend Connells Kingsthorpe to anyone looking for a reliable and supportive estate agent team.

Chinwe · 25 August 2025

★★★★★ 5/5

Google

We would like to express our sincere gratitude for the work carried out by the Connells team, especially Andreea , who did an excellent job. From the very beginning, she has always provided us with support that went above and beyond expectations, helping us in a dedicated and attentive way, even in situations that were beyond her direct responsibilities. We are truly delighted with all the assistance we have received from the start and can only be thankful. We highly recommend both her work and that of the entire Connells team. Many thanks for everything!!

Elso · 22 August 2025

★★★★★ 1/5

Google

I have seen a Flat on the Wellingborough Road opposite Abington Park priced at £240,000 which I am quite keen on . I require no mortgage and the property has been listed for an incredible nine months unsold . This unsold for nine months aspect doesn't surprise me if my recent experience of dealing with Connells is anything to go by . They are completely abysmal . My first call was answered by a Lady and we briefly discussed the fact that the property had only 85 years remaining on the Lease . Never having owned a Leasehold Property I asked her a few cursory questions namely about Lease Extensions and she told me she would check the details and call me back in an hour or so . 4 days later I had heard nothing and decided to call again this morning requesting a viewing . During those intervening 4 days I had made my own inquiries via the internet and was confident that after 2 years of owning the Flat I could indeed apply to extend the Lease . I spoke to another Lady at 9am this morning who informed me that the staff were all in a meeting and someone would call me back . I offered her my details to facilitate this and she told me that this wasn't necessary as I was already on their "System"?? Needless to say it's now 3pm and I have heard nothing which given my previous experience doesn't surprise me . These People are absolutely hopeless . There is of course another aspect to this and thats the Owner of the Flat on the Wellingborough Road who have sat with a Flat unsold for the best part of a Year . With Connells Kingsthorpe as their Selling Agent and the way I have been treated as a potential Buyer my advice to them and you is find another Agent . Sellers and Buyers are simply being treated with contempt and thats disgraceful . I note the reply from Lucy this morning which answers none of my points raised above . This is the trouble with these Generic Replies in that they leave you even more frustrated . What is happening with this flat Lucy ?

CDS · 15 July 2025

★★★★★ 5/5

Google

Katie and Andreea at Connells have been amazing for my partner and I. Upon starting the journey of buying our first house, we met with Andreea who explained everything and took care of our mortgage for us, pain free and exactly what we needed! Katie kept us up to date every step of the way and recommended us our dream home which we’re now happy and settled into. Everyone told us that buying a house would be the most stressful time of our lives, but these two ladies handled everything in such a way that I couldn’t imagine going anywhere else. Thank you both 🏡

Abbie · 19 June 2025

★★★★★ 5/5

Google

Georgia has been amazing from start to finish of my sale. She helped out with everything even on her days off! I would recommend her and her team. Thank you so much for everything

Nina · 10 July 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

I had the best mortgage broker ever! Andreea Crișan has been extremely supportive since day one of my application, guided me and clarified every single question I had. As the first time buyer, Andreea has made this experience feel absolutely painless for me, all her hard work and dedication are extremely appreciated! Thank you very much! I highly recommend Andreea Crișan to anyone who is willing to buy a property with Connels agency!

Elena · 18 April 2025

★★★★★ 5/5

Google

I had the pleasure of working with Katie Bell from Connells, and I couldn't be happier with the experience. Katie was professional, responsive, and incredibly helpful throughout the entire process. Her support and dedication made the transaction smooth and stress-free. I highly recommend Katie and the Connells team for anyone looking to buy or sell property.

Nicu · 10 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Google

I had an awful experience using this connells branch at kingsthorpe no communication very rude i accepted an offer on june the 3rd 8 weeks later it turns out the buyer had not even been ID verified even though i was told different.If you want to sell your property avoid at all costs

Chris · 10 September 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Connells is the best agency for buying a home. The staff is very helpful, especially Neil, Kaushil, and Kattie. They made the entire home-buying process so smooth that we hardly even realized when everything got done, and we received the keys to our new home in a very short time. We are truly thankful to all of you!

Anjani · 17 April 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 1/5

Google

A Terrible Experience with Connells, Dishonest and Untrustworthy I had an extremely disappointing experience with Connells, and I would strongly advise others to be cautious before dealing with them. 1. Pushy Mortgage Advisor, From the very first viewing, the mortgage advisor was aggressively pushing us to take a mortgage through them, despite us mentioning that we had other options through friends. Instead of respecting our decision, she insisted that even if we viewed properties with other estate agents, we should tell them we already had a mortgage advisor and come back to her. This high-pressure approach was completely unprofessional and unnecessary. 2. Misleading Information & Lack of Transparency, After our offer was accepted, we promptly sent the Agreement in Principle (AIP) within two days, only to be told that viewings would still continue. This was a surprise, but we proceeded and sent our Decision in Principle (DIP) as well. Shockingly, right after we submitted it, we received an email stating that the vendor had chosen to sell to someone else. 3. False Promises & Deception, When I called multiple times to ask why the property was still listed on their website if it had already been sold, they gave me vague responses, saying it would remain online until the previous buyer completed formalities. However, 12 days after our initial viewing, my friend called about the same property and was told that viewings were still ongoing and the vendor would be available after 5 PM. When I called Connells again to confront them, they backtracked and claimed this information was given by mistake. This entire experience has left me with zero trust in Connells. Their lack of honesty, pushy sales tactics, and misleading information made this process extremely frustrating. I would never recommend them to anyone looking for a property. Buyers beware!

Sim · 10 October 2025