Bovis Homes West Midlands Northampton reviews

★★★★★ 1/5

Trustpilot

Bovis installed a new LED street light…

Bovis installed a new LED street light next to my property and it is so bright that it is intrusive and shines into my property and into my house windows.I have been emailing them for over 6 months now and they have now said they can't do anything about it. The contact is customerservice.cotswolds...This is not "Customer Service" its a joke. Based on my experience, I will never buy a Bovis house ever again and actively influence people I know, not to.Shocking service...their rating on Trust pilot is well deserved.

Gavin · 12 June 2024

★★★★★ 1/5

Trustpilot

Stolen our money

They have not returned our £1000 deposit. We reserved a slot here but were then put off by so many online reviews about Bovis. We cancelled within the 14 day cooling off period and were pressured and called many times to try to change our mind they even tried to say we would only get half back which is illegal. We were eventually told it would back in our account with 5 to 7 working days this has been and gone. Each time I email to ask I get told thay have chased it up. Very quick to take our money and pressure us but so far not got our money back. Shame on you Bovis. I will update if and when we get our money back.

Adam · 25 May 2024

★★★★★ 1/5

Trustpilot

Do not buy Bovis Home!

Worst purchase ever made. It was supposed to be dream home instead it's daily nightmare!I have been with them back and forth about the noisy stairs. Today i've had a carpenter around and they said no amount of screws into stair thread and caulk will fix the issue. There are significant construction issues with the stairs and they can repair it properly but cannot guarantee cost will not match the cost of the new staircase! One of the most expensive item in an expensive home!Bovis customer service is useless, they cannot find the email trails and issues raised. I've been in the home for barely 5 years and i cannot say they have resolved any given issue properly once!Front door looked at million times and replaced once - well looks like need another replacing.Dealing with Bovis Homes it's a full time job and you are being conned.

Mag · 2 May 2024

★★★★★ 1/5

Trustpilot

Bovis Homes- Stalbridge, Dorset

Wow a near miss. Having read all the negative reviews, a company that changed its name and no designated email for complaints. This says it all. We were interested in a plot at the location, but despite several visits, Bovis sold the last six 4 bed plots to a housing association. I pity the people who have bought on the open market.End of accounting year in June for Bovis andwanted to get rid of units. They forgot to take down the sales signs!Having read all the negative reviews - Bovis have actually done other people a favour.Sales staff did not even know this and they were the people site! Clueless say no more . Do not buy from Bovis

Chris · 29 April 2024

★★★★★ 1/5

Trustpilot

One star too many

One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.

Susie · 12 February 2018

★★★★★ 1/5

Trustpilot

If I could give 0 stars then I would

If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their Linden sites for 2 years now and are still having problems with them.

Gareth · 11 March 2024

★★★★★ 5/5

Trustpilot

5* to Bovis at Judith Gardens!!

5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.

Rachel · 10 November 2021

★★★★★ 5/5

Trustpilot

Knowledgeable and experienced

Knowledgeable and experienced. Pleasure to deal with.

Anna · 21 September 2025

★★★★★ 1/5

Trustpilot

Cowboys

There not selling their homes cause their cowboys, the entire company is the shambles, from houses, to gardens to roads, to attitudes, to the shi**iest of customer service their all deffo in sync with their not giving a hoot attitude, reuin your personal propertie I.e cars ect with the diabolical roads they balls up and have to rip up near enough on a daily basis the local council won't even adopt the roads yet as they're in a sorry state, houses are not much better either. Best advice is avoid avoid avoid. These also go by the name of linden homes. countryside homes, and countryside partnership.I've put today's date however this has been ongoing since november 2021 and is still ongoing their utterly vulger.

David · 5 February 2024

★★★★★ 5/5

Trustpilot

Charlotte Bideford pastures

Reserved a new home here yesterday.

Jon · 22 September 2025

★★★★★ 5/5

Trustpilot

Firstly I like to thank all the care…

Firstly I like to thank all the care you given me in buying my house,which I looking forward to move in.

Monica · 18 February 2026

★★★★★ 1/5

Trustpilot

Terrible customer service seems they…

Terrible customer service seems they don’t get there hands dirty when there are complaints about poor workmanship my driveway floods it was installed with no drainage told me the driveway has been installed with In tolerance tarmac is cracking around manhole cover in the process of taking them to court been quoted an average of £4K to replace a driveway they told me to contact NHBC ? Bovis wake up you are liable for your poor workmanship

Annabelle · 6 March 2024

★★★★★ 1/5

Trustpilot

A truly disgusting company to deal…

A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid

Happy · 6 March 2020

★★★★★ 1/5

Trustpilot

Please don’t buy Bovis Homes company

Please don’t buy Bovis Homes company! They have delayed the sale from July 2024 and can’t give an exchange date now in October 2024. They keep saying the house has several issues and don’t have a date for completion. Horrible company with horrible communication. They just don’t care about the families involved in the chain. Please stay away and don’t buy their houses!!!

Ioans · 18 October 2024

★★★★★ 1/5

Trustpilot

Sales staff were exceptionally good but…

Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others

Paul · 1 January 2020

★★★★★ 1/5

Trustpilot

Not happy

I have been in talks with Bovis for months now regarding the horrific quality of our kitchen. The doors don’t shut properly, a (heavy) drawer front has come off (falling onto my 2 year old daughters head as it did) and it cannot withstand normal family life. It already needs replacing after 1 year and Bovis are not offering an agreeable solution, instead they’re trying to plaster over the problem until our warranty runs out and are trying to gaslight me by not listening to the actual problems when I explain. I would like this sorted asap as we paid a premium price for our property.

Holly · 27 October 2023

★★★★★ 1/5

Trustpilot

the worst builders in the UK

They are the worst builders in the UK. They use very cheap materials for thier new builds. We bought a house within 6months the windows were blown out. We called them to repair it even though there’s a warranty they refused. All home owners on my street have their baths rusted within 3 years of purchasing a new build including mine. They used wrong doors for the whole estate. A real joke. They are horrible!

Audrey · 6 February 2024

★★★★★ 1/5

Trustpilot

Run the fleecehold scam - run a mile

Sell properties as "freehold", but employ the fleecehold scam where you have what is effectively leasehold but with "ground maintenance" that you don't receive or poor value. The scam has less legal limits than leasehold too, so its run pretty much as an extortion racket. They have a restriction on the deeds, meaning they can demand whatever they want to allow changes or sale of the property.

Tota · 4 July 2024

★★★★★ 2/5

Trustpilot

Granny left stranded

We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.

Lisa · 4 September 2023

★★★★★ 5/5

Trustpilot

I would buy from Bovis again

We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.

Carolyn · 26 October 2019

★★★★★ 5/5

Trustpilot

Excellent expeirence at Longhedge Village by Bovis Homes (Vistry)

We moved to our home in late 2021. The customer experience was excellent. When our buyer fell through at the 11th hour Bovis Homes mobilised quickly and secure a very favourable part exchange deal for us. They helped with our moving costs when there was a delay due to conveyancing on their end. The quality of our new build is excellent. Minimal snagging issues and those we had were resolved very quickly and efficiently by our site manager for Bovis Homes Angus at Longhedge in Salisbury. We've always bought new build homes from 3 different developers in the past 15years and Bovis has been by far the best and smoothest experience. Recently we had a snagging issue with a door handle a good 19 months on from move in and they came and resolved it with no fuss.

Daniel · 11 August 2023

★★★★★ 2/5

Trustpilot

Five stars for Matt the sales…

Five stars for Matt the sales consultant he did a fantastic job from start to finish he’s honest and genuine. I highly recommend him and would buy again from him.

Andrew · 22 September 2025

★★★★★ 1/5

Trustpilot

Complaints/Customer Services Lack of Contact Details

For a start, I was obliged to provide a one star rating for this review as I was unable to select a 'negative' rating - which would have been -5.What is it with these companies that REFUSE to provide an email contact for either 'complaints' or 'customer services'. What are they afraid of?Thankfully I am NOT a purchaser of a Bovis Home, and based upon current activities of their sales team, I will not be.I asked, simply via a property marketing email, for information on the development. Left email address, but no phone number for contact - I refuse to deal with companies and/or organisations over a telephone as generally all you ever get is lies and un-truths - what I received was 3 emails - 'no-reply' type - informing me that they were unable to contact me due to not providing a phone number, whilst at the same time receiving 3 telephone calls asking me to call their sales team.Guess what? You CANNOT find an email address for complaints or customer services anywhere.Bovis Homes should change their name to Bovis Cowboy Builder Homes

Mr · 10 July 2023

★★★★★ 1/5

Trustpilot

Worst experience of my life

Worst experience of my life. Just before the house prices shot up, we were in the process of purchasing a house in radford semele. Our initial sale fell through as the buyer had wanted to move quickly and Dixon’s hadn’t bothered to contact either of us for a month (i’ll get on to them in another review!) It was all okay and we sold again and everything was going ahead smoothly. They wanted us to sign up with the solicitor even though we weren’t in a position to move ahead yet. My partner asked that the sale was confirmed as we didn’t want to be hundreds of pounds out of pocket if they withdrew. They said everything was fine, so he signed up, the surveyor checked out the foundations (because that’s all there was) for our mortgage and the next day they pulled the plug. To say I was f-ing furious is an understatement. I called up and asked what scam they were pulling. The woman said she had a customer she was with and suggested that she put me on loudspeaker so they can know what con artists they’re dealing with. She sheepishly said she would call me back tomorrow and hung up on me. I received no phone call. I received no refund. Make no mistake, Bovis are con-men. Looking at the property we were going to buy, I think we may have been better off out of it - there was a massive excavated hillside right next to our property which blocked the sun by us and was far closer than it seemed on their map, I think that property was going to have a host of problems so whoever gazzumped us (as I’m guessing that’s what happened) good luck. This was 2021 not 2022

Hellybaby · 12 June 2023