1/5
TrustpilotHad a viewing with Hunter
Had a viewing with Hunter, the agent who were representing the property is apparently green handed and has very limited knowledge of the room. Pretty disappointed.
Trusted Agent profile · North Yorkshire
Hunters Thirsk reviews in North Yorkshire
★★★★★
642 reviews across 3 platforms
48a Market Place, Thirsk, YO7 1LH, North Yorkshire, YO7 1LH
Hunters's office in North Yorkshire, at 48a Market Place, is rated 2.4 out of 5 across 642 reviews on three platforms, including 25 Google reviews rated 4.5.
Reviews
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLIARS
LIARS. I made an offer to this house, and they said they will only accept closer to the asking price. After a few days I asked whats the region offers, they said someone offered over the asking price. This was about 2 weeks ago, the house is still on sale, and someone I know is going to look at the house..This is the second time they lied in a month..
1/5
TrustpilotChristmas ruined
4 weeks ago we reported our oven broke down and until now we still haven't received a replacement. We can't make any plans for Christmas. We wanted to have a nice christmas dinner on Christmas Eve but that's like asking for the moon.
1/5
TrustpilotOne star is too much for them
One star is too much for them. I came for a viewing on 08.07 at W4 3AA with Riff Hassain, the address which was confirmed twice: the day before and an hour before viewing. I was waiting for an hour with 6 more peoples and agency secretary replied like: will be there in 5 minutes, or she is inside of the property, she is in the car on the corner as we all called from time to time from different numbers.Nasty disgrace, I have spent time to travel and half of my Saturday on this. No-one even apologies on it, Shame to treat your clients like that
5/5
TrustpilotFriendly, helpful and approachable
From start to finish with viewing, asking questions, getting information for Solicitors, and completion the team have been great. They’ve made me feel like no question was too silly, given me their time to view the property when needed and they have gone above and beyond in chasing information for me to enable a quick sale. Monica, Antonia and Melanie have been fantastic in helping me and very friendly and helpful. I can not fault my experience as a first time buyer.
5/5
TrustpilotI recently sold my property in Linnet
I recently sold my property in Linnet Close Thamesmead. The Abbey Wood team were extremely supportive, and their customer service was outstanding. I am grateful to have used them and would highly recommend them.
1/5
Trustpilothunters gravesend are a joke our…
hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care
1/5
TrustpilotI am incredibly disappointed
I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.
1/5
TrustpilotOnly use places that give you what you want
rather than try and give limited help, help with what the person actually needs help with in regards to property choice.
1/5
TrustpilotUnprofessional
We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.
1/5
TrustpilotRude staff
Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism
1/5
TrustpilotDISGRACEFUL SERVICE... OFFER NOT SUBMITTED IN A TIMELY MANNER
DISGRACEFUL SERVICE...WHILE ENQUIRING & VIEWING A HOUSE WITH HUNTERS THIRSK THE COMPANY DIVULGED INFORMATION WITH REGARDS TO A PROPERTY THEY MARKETED SOME TIME PREVIOUSLY THAT HAD FALLEN THROUGH INCLUDING THE FULL ADDRESS OF THE HOUSE NOT EVEN ON THE MARKET AT THAT TIME & THE PERSONAL REASONS THE BUYER HAD TO PULL OUT OF THE SALE.WE MADE A FORMAL OFFER ON THE PROPERTY, HOWEVER OUR OFFER WAS NOT SUBMITTED TO THE VENDOR, IN FACT WE HAD TO CHASE THE DIRECTOR 3 DAYS LATER TO ASK IF IT HAD BEEN SUBMITTED AS WE HAD NOT HEARD FROM HUNTERS.THE DIRECTOR TOLD US THE OFFER WAS NOT PASSED TO THE VENDOR BECAUSE SHE WAS OFF THAT WEEKEND, NEEDLESS TO SAY WE LOST THE HOUSE.TO ADD INSULT TO INJURY NO ONE FROM THE BRANCH COULD EVEN BE BOTHERED TO PICK UP THE TELEPHONE TO US AT ALL THROUGHOUT THE PROCESS; WE WERE MADE TO FEEL INFERIOR ESPECIALLY WHILE WE WERE ON THE VIEWING.THE DIRECTOR DID NOT BOTHER TO INTERACT WITH US & SHE STOOD SCROLLING THROUGH HER MOBILE.ON LEAVING THE VIEWING MY HUSBAND & HAD BEEN MADE FEEL LIKE WE DID SOMETHING WRONG BECAUSE THE DIRECTOR WAS SO NEGATIVE TOWARD US, WE EVEN FOUND OURSELVES SAYING SORRY FOR NOTHING TO KEEP HER ONSIDE BECAUSE WE FELT WE HAD FOUND OUR FOREVER HOME.WE WERE SNUBBED. ...TOTALLY.WE MADE A FORMAL COMPLAINT - THE DIRECTOR INVESTIGATED HERSELF.. IT WAS SAFE TO SAFE THE OUTCOME WAS FAVOURABLE TOWARD HUNTERS THIRSK.WE ESCALATED OUR COMPLAINT.ON RECEIVING THE CONCLUSION FROM THE HUNTERS HQ INVESTIGATION IT SEEMED THAT THE GOAL POSTS HAD BEEN MOVED.. OR MORE THEY WERE FABRICATED TO SUIT - APPARENTLY OUR OFFER WAS ACTUALLY SUBMITTED TO THE VENDOR ON THE SUNDAY, BUT VERBALLY (NO PAPER TRAIL EVEN THOUGH ACCORDING TO THE OMBUDSMAN IT HAS TO BE SUBMITTED IN WRITING) (THE BRANCH ISN'T OPEN SUNDAYS NOR COULD I IMAGINE THE DIRECTOR WOULD HAVE BOTHERED TO SUBMIT AN OFFER PERSONALLY TO THE VENDOR - PLUS THE DIRECTOR HAD NEVER MENTIONED THIS SUBMITTAL UNTIL A STORY NEEDED TO SUIT ..)WE SENT THE BRANCH & COMPANY A DATA SUBJECT REQUEST - WE HAVE RECEIVED A LETTER STATING THEY DO NOT NEED TO GIVE US SUCH INFORMATION.AS A DATA CONTROLLER - HUNTERS THIRSK, YES YOU DO!THIS SITUATION HAS NOW BEEN ESCALATED TO THE ICO - I AM SURE THEY WILL BE IN TOUCH.OUR COMPLAINT WITH REGARDS TO THE SERVICE WE HAVE RECEIVED & THE FACT HUNTERS THIRSK DID NOT SUBMIT OUR OFFER IN A TIMELY MANNER IS NOW WITH THE OMBUDSMAN.I HAVE HEARD OTHERS COMPLAINTS VERY VERY SERIOUS ONES, BUT I AM NOT HERE TO DISCUSS ANYTHING OTHER THAN OUR COMPLAINT.I AM SURE HUNTERS THIRSK WILL REPLY TO THIS REVIEW & MAKE EXCUSES FOR THEMSELVES OR CHANGE THE STORY.OUR REVIEW IS A FACTUAL & TRANSPARENT ACCOUNT OF WHAT HAPPENED TO US.HUNTERS THIRSK WERE ADVISED WE WOULD VOICE OUR EXPERIENCE SURELY AN APOLOGY & A HANDS UP TO FALLING FAR SHORT OF PROFESSIONALISM & A FULL TRANSPARENT EXPLANATION WOULD HAVE BEEN MORE PRODUCTIVE.. WAS IT WORTH IT..THIS WAS OUR EXPERIENCE OF HUNTERS THIRSK.
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
1/5
TrustpilotHunters Ilkley - just don't
Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotUnacceptable behaviour from a member of staff
Hunters in Thirsk were extremely rude and unprofessional with my wife because of a small misunderstand for which we apologised. They also hung up when my wife tried to explain. Awful customer service.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
2/5
TrustpilotHunters estate agent Leigh out of hours service dire
Hunters estate agent Leigh . Out of hours service for tenants . The guy was rude beyond belief would not recommend their services as letting agents . They need to get a professional person to answer the phone to potential customers .
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
