Trusted Agent profile · Scarborough
★★★★★
868 reviews across 3 platforms
33 Huntriss Row, Scarborough, YO11 2ED, YO11 2ED
Hunters's office in Scarborough, at 33 Huntriss Row, is rated 3.0 out of 5 across 868 reviews on three platforms, including 240 Google reviews rated 4.7.
240
Reviews on Google
This office
15
Reviews on Facebook
This office
613
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Hunters Scarborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional ongoing service
Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.
5/5
GoogleI used Hunters to sell my property, they were very quick to arrange an assessment and offered some good advise on options regarding letting or selling. Once I had decided to sell, they came to the house and completed some 3D photography for a virtual tour (I actually got offers from people who just did the virtual tour). Their listing was really good and showed the property well, while keeping true to its condition. The communication for viewings and offers was outstanding, I was kept in the loop the whole time. Through the sale process I was able to reach people quickly and they helped me arrange various contractors and other inspections required by the buyer. I had moved overseas, so having a great team there to help made the process very easy. I would highly recommend using Hunters, they are a friendly, proactive and professional team. No complaints.
1/5
TrustpilotWaste of time - No show
Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time
5/5
GoogleMy Mother in Law is selling her house through Hunters Scarborough and from start to finish the communication and professionalism has been outstanding.We have loved watching the social media videos and are sure they will help sell her property in a short time. Thank you Hunters.
5/5
GoogleMum has recently sold her flat with Hunters... Lauren and Amy kept in touch all the way and did everything they could to make it run as smooth as possible, definitely recommend them 😁 …
Many thanks for your kind review, Karen. Best wishes from the team at Hunters.
4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
5/5
GoogleNo problem with Hunters, they recommend Simply Conveyancing an online lawyer for the sale, they were not that great regards communication.
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
1/5
TrustpilotHorrible Company, Do not use them.
They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.
5/5
TrustpilotI recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
5/5
GoogleWe were buyers that used hunters Scarborough they were great really on the ball and a special mention to Faye she kept us upto speed and was very friendly and professional 10/10
Many thanks for your kind review, Chris. Best wishes from the team at Hunters.
2/5
GoogleAs a buyer I felt Hunters were poor. I know there contract is with the seller, but the money to pay Hinters ultimately comes from the buyer. They don't provide advice to the seller. I offered on a property and paid for a survey. The property was down valued by £5k on a £220,000 price. Instead of advising their client to take the revised price, they did nothing other than put the new offer to them. I was a cash buyer with no chain. They should have advised them to take the offer. As a result we withdrew from the purchase and the house remains unsold 6 months later.
Hello Mr Tomlinson, thank you for your feedback. Unfortunately as an Estate Agent we can only offer advice to our clients and cannot guarantee a vendor will renegotiate on an agreed sale price regardless of what a survey report highlights. We are sorry you feel this way and we would love to help you secure an alternative property so please feel free to contact the office for further assistance.
2/5
TrustpilotReally slow in replying to anything pretty much
If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.
1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
GoogleGreat service from Gemma and the team, good communication and swift in finding tenants.
Many thanks for your kind review, Rich.
5/5
TrustpilotI would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
5/5
GoogleMy partner and I bought a house that was being sold by Hunters Scarborough. The whole team were so lovely, they were very supportive and kept us in the loop the whole way. We are first time buyers so this was all new to us but the team at Hunters made it really easy for us to navigate this situation. Thank you all.
Many thanks for your kind review, Olivia. All the best from the team at Hunters.
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Tell us what you need and we'll put you in touch. Hunters Scarborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
