Harron Homes North Yorkshire reviews

★★★★★ 5/5

Trustpilot

First impressions matter!

From our initial drop in to the show home at Shipley Lakeside moments before closing, Charlotte made us feel incredibly welcome and took the time to give an overview of the site and show home, and booked us straight in for a viewing of available plots. Each meeting since has been a pleasure and Charlottes knowledge and customer service have been outstanding. This has given us a real trust in Harron Homes and assured us we have chosen the best developer for us. The development itself is stunning and we can’t wait to walk our dogs around the lake! Thank you so much Charlotte, you are an absolute star!

John · 22 December 2025

★★★★★ 5/5

Trustpilot

Alyson at De Maulay Manor was so…

Alyson at De Maulay Manor was so helpful today. Even though we are looking at another development, she was beyond lovely. She showed us multiple 4 bed plots for us to have a better idea of what we want. Thank you so much!!

Charlotte · 6 September 2026

★★★★★ 5/5

Trustpilot

My experience so far has been great and…

My experience so far has been great and would especially like to thank Julie-Ann at Sandlands Park Hucknall for her help. She was extremely friendly, patient, and professional throughout the before and during reservation. Julie-Ann took the time to answer all my questions and made everything simple and stress-free. Her excellent customer service really made a difference. Thank you for your support! We can't wait to move in.

Sara · 5 March 2026

★★★★★ 5/5

Trustpilot

Reserved our first home today at…

Reserved our first home today at Simpson Park and what a great journey it has been so far, all thanks to Michelle the sales executive at Simpson Park you are always so kind and caring thank you for all your support!

Demija · 13 September 2026

★★★★★ 5/5

Trustpilot

Went there accidentally however the…

Went there accidentally however the Sylvia was very lovely she was very helpful and very passionate about her work. Loved the house. Bolsover Showhouse Hope I got the name right but she was very lovely and thank you for being very kind.

Ashmita · 29 August 2026

★★★★★ 5/5

Trustpilot

We are in the process of purchasing our…

We are in the process of purchasing our second Harron Home on Sandlands Park and Julie-Ann has been absolutely fantastic! I couldn’t recommend her or the site enough, she has been so accommodating, listened to exactly what we want and provided such a fab service! Thank you Sandlands Park for providing such wonderful homes & special thanks to Julie-Ann for helping us find our dream home!

Samantha · 5 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend, very straightforward from initially looking around the showroom to moving into our new home! Natalie at Castle Gardens made the process as low stress as possible for us which really helped. Overall great service from Natalie.

Tom · 4 September 2026

★★★★★ 5/5

Trustpilot

Very helpful sales advisors

Recently purchased our first home in West Yorkshire, from the start both Caroline and Nat were very helpful and informative, always gave us information when we asked for it in a timely manner and went above and beyond. Very thorough communication throughout and always kept us up to date as best they could.

Lucy · 24 April 2026

★★★★★ 5/5

Trustpilot

Currently going through the buying…

Currently going through the buying process with Harron Homes, so far so good. Nicola at York Vale Gardens has been extremely helpful and we cannot wait to get in our home later this year. 🤞🏻🙏🏻.

Fabienne · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience with…

I had a really positive experience with Penny, the mortgage sales advisor I met today regarding buying my first home. She was very professional, friendly and patient throughout the appointment. She took the time to listen to my circumstances, explain everything clearly and answer all my questions without making me feel rushed or pressured. I really appreciated the helpful advice and guidance you provided and I would definitely recommend your service to anyone looking for professional and supportive mortgage advice.

Oni · 14 September 2026

★★★★★ 3/5

Trustpilot

I have lived in my Harrow Homes…

I have lived in my Harrow Homes property at Low Ridding for just over a year. Overall, it was a great experience initially, particularly with the help and support from Julie and the experienced sales team, who were very helpful throughout the buying process. Most of the snags have now been completed, although there are still some outstanding issues that have yet to be rectified. Unfortunately, once you have completed and they have received your money, it can feel like you are on your own and that the level of interest and support significantly drops. I have been waiting over 3 months to have my loose fence post fixed, this has still to this day not been scheduled for repair. One of my biggest disappointments has been an incident involving contractors carrying out work in my rear garden. They did not knock or notify me that the work was taking place, otherwise I would have moved my vehicle. Following the work, my car was scratched while it was parked on my drive. I reported this to the customer service team immediately and provided photographs and details of the damage, but my claim was disregarded on the basis that I had insufficient evidence. I subsequently asked customer services to provide the relevant risk assessments and method statements so that I could properly understand the work carried out and build my case, but they did not even respond to this request. The lack of communication and transparency has left me seriously concerned about safe systems of work were being followed by the contractors. Ultimately, this situation resulted in damage to my vehicle’s paintwork, which I am now left having to pay to repair myself. Overall, I am very disappointed with how this matter has been handled. While the initial experience was positive and most snagging issues have been resolved, the lack of communication, accountability and support once problems arise has been extremely frustrating.

Luke · 14 September 2026

★★★★★ 5/5

Trustpilot

We’ve just moved into our new home at…

We’ve just moved into our new home at Mastin Moor, and throughout the entire process we’ve had the pleasure of dealing with Sylvia. She has been absolutely amazing from start to finish. We genuinely couldn’t have wished for a better person to help guide and support us through the buying process. Nothing was ever too much trouble, and she made what can be a stressful experience feel so much easier. Silvia truly is one in a million, and we can’t thank her enough for all her help and support. We would highly recommend her to anyone going through the home-buying process! ❤️ I also have to mention the fantastic onsite team, who have been incredibly supportive throughout the process. They were on hand to help us on the day we got the keys and made the handover feel so much easier and more reassuring. It’s comforting to know that if we ever need them, they’ll be there to support us and help keep our home a home.

Adrian · 8 September 2026

★★★★★ 5/5

Trustpilot

Quality of workmanship demonstrated

Mike has been to our home about 4 times to rectify faults with our new home at Simpson park plot 133. Each time Mike has demonstrated professional workmanship to a high standard. Mike is very polite and has a very caring attitude towards the customer and the job he undertakes

Martin · 20 April 2026

★★★★★ 1/5

Trustpilot

The Brambles - Retford

Absolutely appalling after-sales service from Harron Homes (The Brambles). I contacted them with a straightforward and reasonable request for some temporary tarmac to bridge the significant height difference between my driveway and the raised kerb. Accessing my own property has become increasingly difficult, and the underside of one of our cars has occasionally scraped as a result. Despite clearly explaining the risk of damage to our vehicles, I have spent more than six weeks repeatedly chasing Harron Homes. I received a succession of vague responses saying the matter had been forwarded, the site team was looking into it, they were waiting for the groundworkers, no tarmac was available, materials needed to be ordered and approval was required. Nobody provided a meaningful timescale or proactively updated me. Most tellingly, as soon as I said I was considering sharing my experience on social media and Trustpilot, I was told that the Contract Manager had arranged a temporary solution and that the groundworkers would attend later that same day. Nobody attended, the promised work was not completed and the problem remains entirely unresolved. It is disgraceful that a customer should have to threaten public criticism simply to get a response, only for Harron Homes then to make a promise that they fail to keep. Meanwhile, we must continue risking damage to our vehicles every time we enter or leave our own property. This experience has left me with absolutely no confidence in Harron Homes’ customer service or aftercare. Once they have sold you the property, getting them to take ownership of even a basic but potentially damaging issue appears to require endless chasing, and even then, their assurances cannot be relied upon.

Damian · 18 August 2026

★★★★★ 1/5

Trustpilot

2 year Brierley Heath - It Gets Worse

Our experience with Harron Homes has been extremely disappointing from start to finish. * Our kitchen work surface is delaminating around the front edge, yet we have been told this is the final decision on the matter and nothing further will be done. * We were told by the site manager (and have the email to prove it) that the drains on our development would be cleaned once the site was completed. Harron Homes have now gone back on that commitment and are refusing to carry out the work. * The tarmac on the private road where we live has been breaking up since we had been in the property for less than a year. Despite reporting it early, we are now being told it is simply “wear and tear” after two years and they will not take any responsibility. To make matters worse, communication has been consistently poor. Almost every email informs us that our previous contact has left and our case has been passed to someone new, forcing us to repeatedly explain the same issues and causing unnecessary delays. Genuine concerns are dismissed, promises are not honoured, and once contracts are exchanged and they have your money, customer service appears to become an afterthought. Based on our experience, I would not recommend Harron Homes. If you’re investing hundreds of thousands of pounds in a new home, you should expect far better build quality, aftercare, and customer service than we have received.

George · 7 August 2026

★★★★★ 5/5

Trustpilot

Ann at The Oaks is excellent

From the moment I heard her voice on the telephone to now beginning to choose our extras for our new home, I knew we would purchase our forever home with Ann. Ann has provided exceptional customer service throughout. Working hard to get us the perfect home, in the perfect plot, within our timelines, working quickly and going out of her way for us. We have used the part exchange scheme with Harron which is going very smoothly and quickly so far and Ann’s recommended mortgage advisor and solicitors have also been excellent. We have already visited the plot and met the site builder Dan, we get weekly updates, photos, support and advice. Looking forward to continuing on this journey with Harron, Ann and Dan creating our dream home.

Lex · 27 July 2026

★★★★★ 5/5

Trustpilot

Harron Homes Worker Sylvia

Visited the same Harron Homes site a few times after seeing a house we was interested in. A lady called Sylvia was very friendly and helpful, listened and got answers to all questions asked. Sylvia is the reason we have our forever home.

Vinny · 30 March 2026

★★★★★ 5/5

Trustpilot

Nicola has been so helpful and friendly…

Nicola has been so helpful and friendly when my friend bought a property from her

Harriet · 30 September 2026

★★★★★ 5/5

Trustpilot

Customer service review

After purchasing a home from Harron Homes we didn’t have the most positive start however, Jon quickly restored our faith and has offered nothing but support over the last 12 months. He has been supportive, quick and effective with resolving issues and has ensured great communication throughout. We are really grateful for everything Jon has supported with and continues to do so. We can’t thank him enough! Although not entirely sure I’d recommend a Harron Home I would absolutely recommend the customer service given by Jon hence the review.

Carlie · 30 May 2026

★★★★★ 5/5

Trustpilot

Reserved

Me and my wife had a reservation today and Charlotte was wonderful she made us feel welcome and explained everything we needed to no, we are looking forward to moving into our first new home on the lakeside 😀

John · 5 April 2026

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We walked in Shipley Park frequently and had spotted the Harron Homes development. We went in to talk to Charlotte and get some advice when we sold our own home very quickly. She was so helpful and engaging, telling us everything about the homes and the development. We knew we wanted to buy but unfortunately no new homes were available in our timescale. For that reason we looked for a home being resold and have recently bought and moved into a Tonbridge. We absolutely love the house and the surroundings. We couldn’t be happier!

Cazza · 14 May 2026

★★★★★ 5/5

Trustpilot

Although we did not buy a property from…

Although we did not buy a property from Harron homes we did visit multiple branches while looking for a new property. At the York Vale Gardens Nicola was incredible! She was friendly, informative and made us feel welcome.

Enya · 21 March 2026

★★★★★ 5/5

Trustpilot

New home

A year ago we started the process of looking into a new build home. Harron homes caught our eye because the house designs are attractive and have character to them. When we found our ideal area our site manager Ann was absolutely fantastic in helping us get set up going above and beyond to help us land our dream home and she was always available to ease any worries, answer questions and generally just being an amazing person to work with.

Eden · 24 December 2025

★★★★★ 1/5

Trustpilot

Horror Home! If I could give a zero rating I would!

If I could give a zero rating I would. Abysmal experience of purchasing and owning a home from Harron. House was not ready on day of exchange (site didn't know I had exchanged) snags from pre-move visit had not been addressed and all my possessions had to be stored in a non weather tight garage. A year on the house is in no better state than when I moved in. It appears they use the cheapest of contractors with poor standards of workmanship. Adhering to fire regulations seem to also be optional. Save yourself a headache and buy elsewhere.

Tina · 11 December 2024