Pattinson North Shields reviews in North Tyneside

★★★★★ 5/5

Trustpilot

From the start of the selling process…

From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was one of four valuations and my family and I quickly realised we could trust his knowledge and understanding. Within days viewings were being booked in, followed by numerous offers. Ian, Lyndsay Greenwell, Sharon Cummings and Jodi Gooch were in close contact throughout, offering advice and help. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and Lyndsay in particular, with her excellent communication skills, kept us informed every step of the way. Thank you from myself and the family for your support throughout.

Graham · 16 July 2020

★★★★★ 5/5

Trustpilot

We viewed a property in Widdrington and…

We viewed a property in Widdrington and the young lady Esme Scott made us feel so welcome. She took the time to talk us through the process if we wanted to continue with the application process. We are planning to relocate to the Northumberland area and Esme made us feel we are doing the right thing. She is a credit to the company 🙂

Julie · 27 January 2023

★★★★★ 5/5

Trustpilot

Very nice service keeps me updated…

Very nice service keeps me updated every time.

Komalpreet · 19 February 2026

★★★★★ 1/5

Trustpilot

Poor Service

Have tried to view a property through Patinsins for the past 5 weeks.The office staff never return calls or are capable of setting up a viewing.I have now read the reviews and they are so bad I will not be pursuing any property with this company. Far too unreliable and unprofessional.

Caroline · 30 October 2024

★★★★★ 5/5

Trustpilot

Carly was the advisor who valued our…

Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.

Jan · 25 July 2023

★★★★★ 5/5

Trustpilot

Sale of 120 brinkburn crescent Wendy has been our rock through this…

Wendy has been our rock through this sale so many ups and down I really don’t know how we could have done this without her invaluable help I’m sure she must have gone above and beyond to help us and for that we are very appreciative and thankful to her a job very well done Wendy

Linda · 12 September 2023

★★★★★ 5/5

Trustpilot

Great efficient auction

Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.

辻阿燃 · 13 May 2024

★★★★★ 4/5

Trustpilot

Sales progression

I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who weren’t very good at getting back to us.Nicola was very helpful, friendly and professional

Jan · 19 January 2023

★★★★★ 5/5

Trustpilot

I have dealt with Catalina from the…

I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman

Jamie · 30 January 2020

★★★★★ 5/5

Trustpilot

Thank You!

My partner and I have been dealing with Ruth from Pattinsons in North Shields for the purchase of our first home. From the minute we viewed it and throughout the whole process Ruth has been simply amazing. As first time buyers we didn't have a lot of knowledge about any of the process and Ruth was always there to answer questions and offer advice.First class customer service and I would highly recommend. Thank you for making this long process very easy for us.

Aoife · 24 January 2020

★★★★★ 5/5

Trustpilot

I have been dealing with Keith Pattinson…

I have been dealing with Keith Pattinson for many years and find them to be (without exaggeration) the best estate agents in the area. Ruth and Adam in the North Shields branch are so knowledgeable, professional and proactive whether you are selling, buying or renting they go above and beyond to get everything you need done and to completion. They are outstanding and I can say this as I have had negative experiences with other estate agents in the past. But only the very best service consistently here. I would highly recommend Keith Pattisnon and the North Sheilds office, dont go anywhere else!

TB · 23 January 2020

★★★★★ 5/5

Trustpilot

Ruth - Pattinsons North Shields branch.

I had been with another local estate agents prior to Pattinsons for 8 months and couldn’t get my property even viewed frequently let alone let out.After deciding to go with Pattinsons one week ago Ruth has already found a tenant! With the previous estate agents I was constantly having to chase them up regarding feedback and admin etc, whereas Ruth has been the one chasing me up which I am very grateful for! couldn’t recommend Pattinsons enough, Ruth has been thorough, efficient and very professional throughout!

Daniel · 21 January 2020

★★★★★ 5/5

Trustpilot

Lyndsay Greenwell

I visited the Pattinsons estate agents in whickham as I was looking for a new rental for me and my family. The service I received was absolutely astounding, Lyndsay Greenwell ( The manager) and her team were amazing. Lyndsay went above and beyond working around the clock. With us having two children both with disabilities she made sure that the property was suitable and safe for them. I have never received such fantastic and genuine service from an estate agents before. What a lovely team and manager. Thank you so much Lyndsay Greenwell x

Sheri · 21 January 2020

★★★★★ 5/5

Trustpilot

great service

More than happy to recommend Pattinsons. The staff were efficient and friendly throughout and were always willing to go the extra mile. I liked that if I couldn’t get through to the stockton office the call was diverted to their call centre who would send a message. My sale got quite difficult towards the end, but Jan was exceptional in the way she managed the situation and I’m sure her determination ensured a positive result for all parties. I feel sure she must have spent half her time on my sale alone! Special mention to Danielle aswell, helpful, friendly and efficient. Well done and thank you.

Daniela · 6 January 2020

★★★★★ 2/5

Trustpilot

Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022

★★★★★ 2/5

Trustpilot

Process of Modern Auction

Was sceptical about proceeding with this type of purchase (modern auction) but speaking to Carl Richardson put me at ease. Unfortunately his knowledge was not extensive enough, at best, and as a result it cost us thousands of unexpected costs.Would not use this process again. Please be careful.

Mr · 12 November 2024

★★★★★ 1/5

Trustpilot

If there was ZERO I would give them…

If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.

Jyoti · 30 October 2022

★★★★★ 5/5

Google

Fantastic service from all the team at the North Shields branch - helped me sell my home quickly and professionally and went above and beyond to give support and advice when looking for a new home.

Lauren · 18 April 2025

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 1/5

Trustpilot

Awful company do not buy from them

Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.

Aileen · 4 February 2024

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Trustpilot

Lyndsay Whickam - Fantastic service

My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!

Lorna · 3 March 2021

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022