Every review we hold for the North Tyneside office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Forest Hall branch
I have just recently bought a property through the Forest Hall branch & would like to say a BIG thank you to the lady's in the office, especially Joanne & Donna who are so professional & experienced & made the buying process totally stress free.The branch kept me fully updated at all times on all aspects of the sale & if I needed any help or guidance they were more than happy to help in an instant.I would highly recommend the Forest Hall branch to anyone wanting a professional, friendly & stress free fabulous serviceThank you 😊
Dawn · 21 September 2021
★★★★★ 4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
Alexandria · 1 July 2021
★★★★★ 1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
H · 8 March 2026
Agent replied · 20 March 2026
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract.
Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor.
We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange.
We appreciate your feedback and wish you the best moving forward.
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
Ashley · 23 February 2024
★★★★★ 2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
Vikki · 9 June 2021
★★★★★ 5/5
TrustpilotRe modeling project
Gr8 professional service.
Yvonne · 24 April 2026
Agent replied · 27 May 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
JAMES · 25 February 2026
Agent replied · 20 March 2026
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
Holly · 24 October 2022
★★★★★ 5/5
TrustpilotEloise Wallace was great!
Eloise was great helping us with moving into our new house! Talked us through the whole thing and made sure we were at ease. Also helped us to get the move in date we wanted. Would 100% recommend using pattinsons when renting somewhere.
Sarah · 29 July 2024
★★★★★ 5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Rebecca · 19 February 2026
Agent replied · 25 October 2024
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
★★★★★ 5/5
TrustpilotShowed me round the property
David · 28 March 2026
Agent replied · 27 May 2026
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional, told us our offer was agreed and vendor was happy and property would have no more viewings and then suddenly they said they had a higher offer. Depends who you speak to, some staff seem very inexperienced. Must be one of the only estate agents who allow viewings once an offer has been accepted. However when I went to buy a property they wouldn't let me view as they said the offer had been accepted, so contradicting themselves, even when I tried to explain this, no apology just said this was usual practise!!!
Sunshine · 7 March 2023
Agent replied · 25 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
GoogleIdeally, it would be rated 0*. Very poor customer service. Be cautious about the house, make sure everyone renting the property takes pictures when moving in. Otherwise, they will place all sorts of blame on you and keep the entire deposit you paid.
Jithin · 18 March 2025
Agent replied · 22 April 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
TrustpilotSales genius
When we made the decision to put our home up for sale we were instantly put at ease by Rachel Ratcliffe. She made the process very easy, kept us well informed and her communication meant we knew what was happening when. She really is a peoples person and is very good at what she does. She also helped secure our offer on our new home! Thank you Rachel
Holly · 6 October 2022
★★★★★ 5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
S · 5 April 2024
★★★★★ 1/5
TrustpilotSeller beware! Can't sell if people can't view
I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!
JMA · 16 February 2023
Agent replied · 25 October 2024
Hi. We are sorry this is not what we expect from our team at all. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. and so we can speak to the team member directly.
★★★★★ 1/5
TrustpilotWhat a waste of time.
What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .
Rob · 7 February 2023
Agent replied · 25 October 2024
Hi Rob. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotAvoid this auction agent is involve in…
Avoid this auction agent is involve in fraudulent activities.
Abdulmateen · 13 February 2026
Agent replied · 20 March 2026
We are sorry to hear that you were disappointed with your experience and regret that this situation has caused concern.
Our auction terms and conditions clearly outline the payment structure and timescales prior to bidding. We always advise bidders to carry out their own due diligence and obtain independent legal advice on the legal pack and property details before entering into a legally binding agreement.
Our role is to facilitate the sale and support progression between buyer and seller, and we are committed to maintaining professional and transparent processes. We have a long history of successfully helping buyers and sellers complete transactions correctly.
If you would like to discuss your experience further, please email reviews@pattinson.co.uk
Many thanks
★★★★★ 5/5
TrustpilotForever home
Just moved into my forever home today. Thank you Alison and Emma for all your help with my bungalow. Patterson's have kept in touch every step of the way and helping with emails and correspondence, I would highly recommend them, Thank you again, lynn
Lynn · 7 June 2024
★★★★★ 5/5
TrustpilotFrom the start of the selling process…
From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was one of four valuations and my family and I quickly realised we could trust his knowledge and understanding. Within days viewings were being booked in, followed by numerous offers. Ian, Lyndsay Greenwell, Sharon Cummings and Jodi Gooch were in close contact throughout, offering advice and help. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and Lyndsay in particular, with her excellent communication skills, kept us informed every step of the way. Thank you from myself and the family for your support throughout.
Graham · 16 July 2020
★★★★★ 5/5
TrustpilotVery nice service keeps me updated…
Very nice service keeps me updated every time.
Komalpreet · 19 February 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPoor Service
Have tried to view a property through Patinsins for the past 5 weeks.The office staff never return calls or are capable of setting up a viewing.I have now read the reviews and they are so bad I will not be pursuing any property with this company. Far too unreliable and unprofessional.
Caroline · 30 October 2024
Agent replied · 23 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? As well as the property you were hoping to view. Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
TrustpilotCarly was the advisor who valued our…
Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.
Jan · 25 July 2023
★★★★★ 5/5
GoogleBrilliant service. Thank you Donna & team for assisting me through my house purchase, Donna you're a star, thank you for for all of the chasing, answering queries and responding quickly - it's very much appreciated. 🌟 …
Milissa · 11 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
