5/5
TrustpilotKept updated on progress and helpful…
Kept updated on progress and helpful staff
Agent replied · 25 October 2024
Thank you for this review!
Trusted Agent profile · North Tyneside
Pattinson Forest Hall reviews in North Tyneside
★★★★★
1,167 reviews across 2 platforms
17a Station Road North, Forest Hall, Newcastle Upon Tyne, NE12 7AR, North Tyneside, NE12 7AR
Pattinson's office in North Tyneside, at 17a Station Road North, is rated 4.3 out of 5 across 1,167 reviews on two platforms, including 62 Google reviews rated 4.7.
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Reviews
Every review we hold for the North Tyneside office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDo not recommend
Ruth told me she would call to arrange a viewing, I never heard from her again. She ignored around 10 calls throughout the week and when I contacted the office I was told by someone else the property had gone. Do not deal with this company
Agent replied · 25 October 2024
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
1/5
TrustpilotAuction for land in Blackpool common…
Auction for land in Blackpool common edge road, even though it was over twice the Guide price we was waiting to place a bid .... 3 hours before the auction had finished it was removed from sale.... wasting time viewing arranging funds and waiting to bid....
Agent replied · 25 October 2024
We are sorry to learn that you are less than satisfied with the service you received, if you could provide us with further information by emailing auction@pattinson.co.uk we will certainly look into this and provide you with a full response.
1/5
TrustpilotVery impersonal.
Very impersonal Not any concern for customer or client care, can not even give a name at end of correspondence,only interested in the interests of Pattinsons. Fortunately I will not, or need attention of Pattinsons ever again.
Agent replied · 25 October 2024
Hi William, we are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information like the property address and the email address or contact number you registered with us, kindly share with information to socialmedia@pattinson.co.uk so we can investigate further.
1/5
TrustpilotVery terrible service
Very terrible service! Especially from the referencing and admin team, notably a lady called Stephanie.
2/5
TrustpilotOnline site seems very good
Online site seems very good, but, by goodness try and get in touch with them and unless you are a master at blackmagic you have no hope. I've sent multiple messages via RightMove and none are returned. On one of them they did return the call to have a bit of a go to say they'd spoke to me before - which they hadnt. Sellers? I'd go somewhere that actually cares about attempting to sell your home. I'm a buyer with no chain and mortgages in place yet they will not engage.
5/5
TrustpilotWendy was very helpful and kept in…
Wendy was very helpful and kept in touch through out the sale so I was informed at all times.
5/5
GoogleHelpful and friendly local service, even though Pattinsons were working for the vendor they were polite and prompt with their follow up service on behalf of their client, I have no reservations in providing my endorsement.
4/5
TrustpilotVery good experience
I was kept fully up-to-date throughout the auction of the property. Pattinsons attended 50+ viewings and followed up their interested clients to achieve a result way above my expectations. The live online auction process is simple and transparent. Very satisfied.
5/5
TrustpilotSophie has been excellent with updates I have found the service to be fantastic
Sophie has been excellent with updates.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish Carly was excellent.
5/5
TrustpilotAlways amazing service with a smile
Always amazing service with a smile, I have dealt with Blyth branch for many years while buying and selling BTL properties. Wouldn't use anyone else Terri knows her stuff and never fails to deliver
5/5
TrustpilotBeen using for 20+ years.
Excellent service from Pattinson once again just recently , have been using for 20+ years for buying , selling & mainly as letting agent always top class service , very helpful team across the board with a lot of experience so credit where credit’s due which is the reason for review hope helpful.
5/5
TrustpilotMy favourite state agent
I am happy to buy another property from this state agent. This agent is one of my favourite state agent, their patient and friendliness, help me to make a good decision. Communication is always quick, clear and traceable. The reminder of appointments always makes me feel in touch. The staffs are so proactive and give good advice. I am so please Sheila recognise me just by my voice over the phone. Professional and personal.
5/5
TrustpilotNumber 1 agent and advisor!!
Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!
4/5
TrustpilotAmazing Customer Service
We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.
5/5
TrustpilotRuth Robinson at pattinsons kept me…
Ruth Robinson at pattinsons kept me constantly updated with the purchase of my flat, nothing was a bother too her even when I requested additional viewings Thanks Ruth for all your help
5/5
TrustpilotReally good service from all 3 of them
Really good service from all 3 of the staff todayReally work hard to do as much as they couldAll 3 of them get involved in one way and anotherNothing was too much for any of themAs soon as I walked in they made me feel at easeLoved the cup of coffeeI had lots of questions which were all answeredWe had a good laugh never been in a estate's where I had laughed so muchPlus one of the staff gave me advice on something else too which I'm very interested in doingTop quality estate agentDefo use them again10 out of 10 for everything todaySue was so helpful10 out 10 again for sue
5/5
TrustpilotA pleasure dealing with pattinsons…
A pleasure dealing with pattinsons especially Dean Florence and Eloise Wallace, they push our rental through as quick as they could and handled everything for us! Would definitely recommend
1/5
TrustpilotMultiple undisclosed issues
Taken me a while to write this but here it goes: we asked various questions regarding our rented property. Such as mould, plumbing, heating, which we were told there were no issues within the property etc. Having mould develope in multiple rooms, broken heating which cant be monitored/set etc. No water pressure in the kitchen(not disclosed). We were told by landlord to "bugger off if we dont like the property", letting agency has been NO HELP. I will be writing to my local MP and citizens advice as this has become a dangerous property to live in.
2/5
TrustpilotAdequate but costly service, but avoid their recommendation of a solicitor
I used the Forest Hall branch of this company. Whilst Joanne provided an adequate service, there was very little follow up after the buyer for my home had been secured and in the end, I did most of the communication between the various parties for my sale and purchase.As for value for money, I am truly appalled at the amount I paid for someone to view my home, take photos of it, put it on Rightmove and basically wait for people to respond to the advert. There are no specialist skills required to do this job, and sellers undertake their own viewings with prospective buyers. How this justifies £1,500 + VAT = £1,800 I just don't know.However, what concerns me most about this estate agency is its recommendation of the services of a solicitor. Taking up their recommendation was a huge mistake. The company I was allocated to deal with me, RAW Clark, charged exorbitant fees and costs for items such as 'file storage' of £40+VAT for both sale and purchase. This is what they are supposed to do with your information, not charge you for it! What really upset me, though, was the fee for searches of £426, when my son moved to the same estate last year and his solicitor charged £230 for all of the searches.When I delved further, RAW Clark wouldn't disclose the name of the company to whom they subcontracted this service and their explanation that this particular company provides a 'premium' service for searches and hence the high cost, is just not true. There aren't grades of service for searches.When I challenged both RAW Clark and Pattinsons about these issues, their responses were defensive, unwilling to accept any criticism of what was being offered and hugely disrespectful. Please, therefore, be aware that there are estate agents which offer a better level of service at lower fees and DO NOT take up Pattinson's recommendation of a solicitor. Find your own and thoroughly check out the fees for all of the services that they will be carrying out for you. I secured a solicitor at two-thirds of the price of RAW Clark.
5/5
TrustpilotI can honestly say we transfered from…
I can honestly say we transfered from another estate agent who over a period of a month had 2 viewings and one of them was through family. We transfered across to pattisons and joanne has had numerious people across the door and has given us feed back straight away. Always open to suggestions and an asset to the company. It is also worth mentioning that the full team were also helpfull and would recomend them as well. We will use again.
5/5
TrustpilotI have engaged with Ruth from the north…
I have engaged with Ruth from the north shields branch for 4.5 years .She has always been very helpful in all aspects of renting my property out. & has also given me sound advice when buying properties. Ruth always give her honest opinion she is also very knowledgeable with in the property market. She is a pleasure to deal with and I would recommend her and her colleagues in the north shields branch. Ruth keeps me informed at all stages during the renting or buying phase of the properties I have there is never any issues or unpleasant surprises. As she is always ahead of the game I hope to deal with Ruth and her colleagues in the future
5/5
TrustpilotSince moving from London to the North…
Since moving from London to the North East five years ago we have used the services of the girls at Pattinsons, Blyth for the purchase/ sale of 8 properties and tenant finds for a further 12. Louise, Terri and Angela, under the stewardship of Linda, have brought all these transactions to a favourable conclusion in a most professional and business like manner. We cannot thank them enough for their kind and helpful assistance and we shall certainly be using the services of this ‘A Team’ in the future.Bill and Debbie Dunn
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