Trusted Agent profile · Clevedon
★★★★★
53 reviews across 3 platforms
6 Kenn Road, Clevedon, BS21 6EL, BS21 6EL
Mark Templer Residential Sales Clevedon.'s office in Clevedon, at 6 Kenn Road, is rated 4.5 out of 5 across 53 reviews on three platforms, including 27 Google reviews rated 4.9.
Every review we hold for the Clevedon office, from every platform, shown as written. First names only.
5/5
GoogleLouise in the lettings team dealt with our recent move and was fantastic start to finish.
We are delighted to hear that Louise in our lettings team made your move a smooth and positive experience. We will be sure to pass on your appreciation to her. Thank you.
5/5
GoogleVery professional lettings agent with really friendly staff, the best estate agent in Somerset:)
Thank you for your lovely feedback. We are pleased to hear you found the team both professional and friendly. Your kind words are really appreciated.
5/5
TrustpilotWe used Mark Templar when buying our…
We used Mark Templar in Yatton when buying our house last month, the purchase was a little tricky, but Craig and the team were absolutely fantastic, they were patient and professional throughout, with excellent communication. I can not recommend them enough
1/5
GoogleBad service, avoid when possible
5/5
GoogleThe staff are friendly and really helpful when looking to rent a property in the area.
Thank you, we appreciate you taking the time to share your experience.
5/5
GoogleOverall very good for renting & property management ☺️
Thank you so much for your lovely feedback! It's great to hear you have been happy with our renting and property management services.
5/5
GoogleReally helpful, friendly and responsive staffs
Thank you for your feedback. We are glad our team could provide a helpful and friendly service.
5/5
TrustpilotExcellent Estate Agent in Clevedon
Louis and his team in the Clevedon office have recently sold a flat for me. They have all been thoroughly professional and a pleasure to deal with. They fully updated me throughout the process. Thank you to you all. I would happily recommend them.
5/5
TrustpilotI've been using Mark Templer to look…
I've been using Mark Templer to look after some rental properties for a while now and they have been exceptional. Always quick to respond and they sort out any issues with the minimum of fuss. They are streets ahead of other agencies I've used in the past and I recommend them 100%. I've also used their sales department recently for a property sale and they were of the same high standard as their letting division. I thoroughly recommend both the lettings department and residential sales department. 5 stars!
5/5
TrustpilotExcellent service from Mark Templar
Mark Templar have looked after my property for several years now, and the team have always been highly efficient and helpful. Whenever there have been problems they have always either been quickly resolved, or I have been given a range of suitable options to choose from. The recent change of tenant has been successfully completed, and thanks to the amazing staff at the Clevedon branch the whole process was made as straightforward as possible. I am happy to recommend Mark Templar
1/5
TrustpilotAvoid,avoid,avoid!
Avoid,avoid,avoid! I have never rented before and will never do so again after this experience. The bungalow was built in the seventies and had been lived in for several years by an old lady. It had been redecorated and appeared to be clean and comfortable at first….. However the bathroom floor was soggy and sinking due to water under it. During heavy rain the gutters started gushing water.Mark Templer told us it was our responsibility to clean them or we would be charged for a professional to do it,even though we had been there only a few months. Not until I sent photos of masses of accumulated debris and plants growing out of them did they concede but no apology or recognition was expressed. During heavy rain the walls started to show drips and stains due to water ingress which led to dark mould patches. We were sent a leaflet on how to control it even though I told them the cause and that it was the owner’s responsibility to fix it. Eventually a roofer told me the liner of the roof was curling inwards causing water to seep into the upper walls.One girl in the office acknowledged that they knew about it but when we left we were charged £600 for full redecoration of the bungalow! I left the place clean,I have high standards of cleanliness.The assessor claimed that there were various issues including a washing machine left dirty. The washing machine was my own and had been removed!!! I had been hopeful that the truth would be recognized but sadly not. Do not trust this company as a renter.They are superficially sweet but the underlying truth is that they are hypocrites of the highest degree, only interested in the fees they receive from owners and only acting on their behalf.
5/5
TrustpilotWe have just sold through MarkTemplar…
We have just sold through MarkTemplar in Yatton and they made the whole process from start to finish as smooth as possible. Jake, Craig and the team are so helpful and nothing is too much trouble and at times they went above and beyond our expectations.
5/5
TrustpilotExcellent In EVERY Aspect
Jake and his team were totally professional in selling my house. They guided and helped me through the whole process. Good communication throughout and went beyond their 'duties' in assisting with a smooth transaction when completing on the sale. Thank you!! I would highly recommend!
5/5
FacebookJust wanted say a huge thank you to all of the team in Clevedon. Buying a house on my own this time with a small person in tow was huge, and never at any stage was I made to feel like a question was too daft or that I couldn’t pick up the phone at any point. That really meant a lot - a lot more than paperwork and bricks and mortar could. Your team are a credit to you! No plans to move again for the long term but should anything change, you guys will be the first point of call!
1/5
TrustpilotQuite possibly the most underhanded…
Quite possibly the most underhanded business I've had the pleasure of in recent years.
5/5
TrustpilotMark Templer Yatton Jake and the team were excellent
Jake and the team were excellent. Kept us posted all along the way and very understanding of my Mums circumstances. Special mention to Harriott who kept pushing for exchange and completion. Highly recommended. John
5/5
Trustpilot100% recommended
The Mark Templer team stuck with me through some difficult times through the selling/buying process. I would 100% recommend them as a professional and friendly team. Thank you guys for all your support
1/5
TrustpilotAvoid
Avoid, avoid, avoid....please, please read this. A home is supposed to be somewhere you can close the door to the troubles of the world..Mark Templer's estate agent never allowed this to happen. Our story. Feb 2018 to August 2018 We were waiting for the sale of a property to go through which is why we ended up renting from Mark Templer. It was only after we had this truly awful experience when complete strangers in Clevedon told us how bad the agent was...so many people with so many bad experiences. The agent does not care about people, only money..and life is about much more than money. We have two little boys, one starting school this year so the location was important to us. We really love Clevedon and the people..really something special. We found a little bungalow which we thought was ideal. We were told the landlord had never rented before but that was fine with us as we thought we had the unbiased protection of an estate agent..our mistake. From the very beginning it was very clear Mark Templer's estate agent showed now duty of care towards us and all they cared about was the landlord and the money generated from his property. ~Before we even moved in, we were asked if we would allow a funeral to be held from the property. The landlord wanted us to open the garage door (where all our belongings were ) to allow people to stand inside!!! ~We had a problem with sewage in the garage and let the agent know. Their response was to " chill out and have a glass of wine". The girl sat at her desk in the office and told me it was rainwater, no assessment ..nothing until we sent the photographs to them!! ~The landlord visited two weeks after we moved in to fit blinds . We explained we didn't need the virgin TV package he had set up and he literally threw a tantrum in front of me stating it was " only £33 a month" . ~The landlord wanted to paint the property whilst we were living there, he requested this 11 days after we moved in. He said it would take two weeks (we never asked for this) and I explained to manager of lettings in Mark Templer if he couldn't behave himself whilst in my home for one hour, we did not want him to around the boys for two weeks. ~We were served notice after only three months of living in the property. Thanks to the fact that they served notice too early making the notice invalid, giving us time to find somewhere else. This estate agent WILL NOT give you a ' How To Rent Guide' , a booklet from the government on how to act if the estate agent you are dealing is not professional. THIS IS A LEGAL REQUIREMENT AND IF THIS BOOKLET IS NOT PROVIDED IT MAKES A SECTION 21 NOTICE INVALID. This booklet is 11 pages. Instead , we were given a summary of the booklet (two pages) and a"Good Tenant Guide" ..their version of how to behave! We went to the council who had their own comments and thoughts about this agent. They wrote to both the landlord and the agent and to their actions. After seven months of living in the property, the agent wanted £563.13 of our deposit!! The place was immaculate!! A PIECE OF GRASS was on the bathroom floor and we were told it needed a cleaner. CRUMBS IN THE OVEN (NOT BURNT MARKS OR STAINS...CRUMBS!!!) were pointed out to us and we were told it needed a clean and again they tried to charge us They wanted £200 for a little flower bed wall, where is had fallen down. Thankfully we were able to provide photographs of every other existing wall in the garden which all had cracks so we didn't have to pay. This is a complete scam on how to keep people's hard earned money. Please stay away from this agent at all costs. I have only written one review on google before this review. It is really important for everyone to know what they are getting into by doing any kind of business with this agent. Kind regards, Rita
5/5
TrustpilotGreat experience
Really happy with the service, very helpful staff who made the process so much easier for me.
1/5
TrustpilotUnfortunately
Unfortunately, the building or buildings are not ‘pet friendly’ even if email saying that property is well suitable. The adverts are not accurate or actual. They manage to sent the same emails about property and after they state no longer for rent.
5/5
TrustpilotGreat team to work with.
Working with the whole team at Mark Templer is very easy as they are all friendly, helpful and professional. They were particularly good at understanding properties and balancing the needs of all parties to get the best possible result for all. We are really glad we made the decision to use them.
5/5
TrustpilotTotally excellent service
Totally excellent service! Wouldn’t hesitate to you use again or recommend. The team did not disappoint, they were helpful & approachable throughout! With our amazement they managed to get the full asking price even when we thought it might not be possible. Huge Thanks
5/5
TrustpilotThe Clevedon team were excellent during…
The Clevedon team were excellent during our recent house purchase. They proactively kept us up to date and were easy to get hold of. Everyone we dealt with was professional and on the ball.
1/5
TrustpilotCame to value my dad's house.
Came to value my dad's house.. Totally under valued it by loads probably trying to see what they could get out of me. I saw 2 others who gave me a satisfactory value. I'd never use this estate agents again. Rip offs
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
