Trusted Agent profile · North Somerset
★★★★★
1,977 reviews across 2 platforms
65 Weston Road, Long Ashton, BS41 9AB, North Somerset, BS41 9AB
Andrews's office in North Somerset, at 65 Weston Road, is rated 4.9 out of 5 across 1,977 reviews on two platforms, including 96 Google reviews rated 5.0.
Every review we hold for the North Somerset office, from every platform, shown as written. First names only.
5/5
GoogleAmy Lee at the Andrew's Long Ashton branch has been brilliant in helping my elderly mother downsize and move to Long Ashton. Amy has been very friendly, kind and supportive and has even offered to help us with a viewing on her day off. We expected a lengthy process during a difficult housing market, but so far the experience has been amazingly quick and smooth. I would definitely recommend Andrew's based on my experience so far from working with Amy.
5/5
GoogleAmy Lee has been handling the purchase of our new home in Long Ashton and has been incredibly helpful, professional and efficient when it comes to communicating with us on how things are progressing. Its a big relocation for us and having someone so lovely on the end of the phone, and helping us manage the move has taken a lot of the stress out for us. We're hoping to exchange next week (fingers crossed!!) and I'm sure a big part in how smoothly things have gone so far is down to Amy and the team at Andrews. Thank you- we look forward to being welcomed to the village!
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
5/5
GoogleRichard and the Long Ashton team were brilliant, from putting our house on the market, the amazing photographs to securing an offer within a week. Richard was always happy to keep us up to speed with our sale. Debbie our sales progress chaser kept us up to date with our sale to completion. Debbie was very competent, always cheerful and reassuring . Highly recommended.PositiveResponsiveness, Professionalism, Value
Good afternoon Martin Rowlands, thanks for taking the time to leave us feedback regarding your recent experience.
5/5
TrustpilotMy experience buying a property through Andrews Property Group
My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.
Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
GoogleI can really recommend Andrews, Long Ashton. Rich and Amy were both amazing. Rich’s understanding of the market at a difficult time was so appreciated and both of their attention to detail was welcome and reassuring. I can also recommend Iamsold and the modern method of auction which worked perfectly for us. Finally I liked the fact that Andrews works in partnership with charities. Thank you so much Rich and Amy for all your hard work and dedication.
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
5/5
TrustpilotKings from Adrews are great consultants…
Kings from Adrews are great consultants help us a lots another time understand everything very well also very quick work with papers checking and viewing I love it this service Many thanks Kinga again for your perfect help! Agnes
Hi Piotr, thank you for taking the time to write us a five star review. I am so glad to know Kinga was able to help you on your property hunt and it is fantastic to hear you had such a great experience! Thanks for sharing and all the best, Laura.
5/5
TrustpilotAndrews was a pleasure to deal with
I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt
Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys
5/5
Trustpilot10 out of 10! We found this property on …
We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round
Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys
5/5
TrustpilotSpecial thanks to Joseph Fairman.
Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you
Thank you for your kind words, Basque Herria! We're thrilled to hear that Joseph provided excellent service and kept you informed throughout the process. Best wishes , Lisa
5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa
5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
5/5
TrustpilotExcellent Customer Service
Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!
Thank you, Thomas! We're thrilled to hear that Louise has made your experience with Andrews so positive. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotRenting a new property
I found myself in the situation of having to look for a new property to rent. I had email alerts set up, one came through for a property close to where I was living. I immediately went into my local Andrews to arrange a viewing. I managed to get a viewing the same day and made and offer. 2 weeks later I was moving into that new property. This was all thanks to the excellent Bobbie Caller who showed my round the property and Laila Von Trapp who was an absolute diamond all through the referencing process. I can thoroughly recommend using Andrews if you are looking for a new property to rent.
Hi Tom, thank you for the five star review and brilliant to see you had such a fantastic experience with us. We are so pleased that we were able help you find your new home! Thanks again, Rhys
5/5
TrustpilotAmazing services by Janine Derbyshire
Amazing services by Janine Derbyshire. Janine has always been extremely approachable and pro-active. Our whole renewal process was smooth and she ensured all are queries are sorted. Thank you Janine and Andrew's. Regards Swati
Thank you for the review. Fantastic to see that Janine was on hand to help you through your renewal, managing to sort everything for you. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
