1/5
TrustpilotAvoid Them!
Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.
Trusted Agent profile · North Ayrshire
Allen & Harris Irvine reviews in North Ayrshire
★★★★★
222 reviews across 1 platform
31 Bank Street, Irvine, KA12 0LL, North Ayrshire, KA12 0LL
Allen & Harris's office in North Ayrshire, at 31 Bank Street, is rated 2.6 out of 5 across 222 reviews on 1 platform.
Reviews
Every review we hold for the North Ayrshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
1/5
TrustpilotDo not use this company they are…
Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
5/5
TrustpilotExcellent service in finding tenants
Excellent service in finding tenants, managing all aspects of renting apartment making the experience stress free
1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
1/5
TrustpilotIs the worst experience ever
Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency
5/5
TrustpilotAbsolutely Excellent service
Absolutely Excellent service, within 2 weeks of going in to ask to find a flat to rent have moved in and very happy with them
1/5
TrustpilotAllen & Harris Albany Road- rubbish
Allen & Harris Albany Road, cant valuate houses. Most lower priced houses all Standard £160,000 despite condition of property. Not good if your selling immaculate house, and same price as one that needs totally renovating in same/similar area. Insulting to selkers of nice properties
5/5
TrustpilotReally lovely staff with great customer…
Really lovely staff with great customer service. Very good communication over email and the phone. Bought my first home through them and I couldn’t have asked for a better experience
1/5
TrustpilotAwful state agents
Awful state agents. They are so greedy and racist. They never gave back our deposit fee.
1/5
TrustpilotOfficially worst estate agent in the…
Officially worst estate agent in the uk. Employ. Con men Neale prentice. Of oxford branch. Scammed me out of £2400. He should be in jail. Allen and Harris worst uk estate agents. Look at their. Reviews. It’s a joke.
5/5
TrustpilotSpot on service ✨ very informative…
Spot on service ✨ very informative team, professional, helpful. Amazing experience. To me full satisfaction 💯🍀✨
1/5
TrustpilotRented a flat last year with my…
Rented a flat last year with my girlfriend. Very unprofessional company. Neale prentice kept leering at my girlfriend. She was very uneasy. About this. And would never use Allen and Harris. Ever. Avoid at all costs. .
1/5
TrustpilotTerrible experience buying and selling…
Terrible experience buying and selling a property.Unwilling to help with problems, once you've signed the contract with them they couldn't care about you, they just want it done as quickly as possible.
5/5
TrustpilotAllen and Harris - Reading
Jack in the letting team was fantastic and couldn't have been more helpful. He regularly communicated and was able to accommodate visits at short notice. Would recommend.
5/5
TrustpilotWell done!
I was very impressed by their friendliness and professionalism. They were also very patient with my constantly bothering them. Well done Jack!
1/5
TrustpilotAwful experience at every turn
Awful experience at every turn. Incompetent staff throughout the many levels I dealt with. Rude, clueless and lacklustre. I urge thou to avoid this awful company like the plague!!!
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