Hopkins Homes Norfolk reviews

★★★★★ 5/5

Trustpilot

The A Team at Beccles

My wife and I have owned new build home for most of our married life together across various areas of the UK.Celia the sales consultant and Mel and Jordon the site team at Beccles are outstanding and a credit to the company. The whole voyage of buying , moving in and snagging issues have been dealt with in a professional and caring way.I would not hesitate to recommend or purchase another home from Hopkins in the future ( although for now it is our forever home )

John · 4 July 2024

★★★★★ 3/5

Google

Constructive feedback - Hopkins keen at first and pro active towards the buyer/ customer. After sales service and snag problems shockingly bad 1-10. Long standing issues and problems due to sub standard materials used and poor workmanship, constantly having to chase up , no ownership taken on their part or acknowledgment of upheaval and disruption over a sixteen months period for the occupant’s. Would like to be able to explain my dissatisfaction to the directorship and explain in full my observations and concerns about Hopkins, communication is key but a reluctance to interact again a major stumbling block moving forward .

Clive · 29 June 2024

★★★★★ 1/5

Trustpilot

Probably the worst home experience I’ve…

Probably the worst home experience I’ve had to deal with! My garden is so badly done when they was building that I’m still facing the consequences now and still trying to get this sorted! It was been 2 1/2 years I’ve had this problem. The garden want left with nhbc standard of top soil, drainage, bricks, mass amounts of clay in the soil,number plates, barbed wire, rocks all sorted left in the soil! I have so many pictures and emails to back me up on this and I’m just getting really annoyed now! I’m now having to put a claim in through the nhbc to try and get something done about this which I also don’t have time for! The customer service people constantly change so your enquiry doesn’t actually get taken on. This has ruined my home and my life having to spend up to nearly £8000 on trying to get my garden not to be a swamp when it rains! And yes I did lay topsoil when I first moved in and when told the Hopkins about this I was told it won’t matter because the turf will hide it, to my reply was so like sticking a plaster on cancer?

Cav · 16 May 2024

★★★★★ 5/5

Trustpilot

Visited Brundall Meadows.

Visited Brundall Meadows. Was greeted by Matt whom I’d met before. Knowledgeable with excellent communication skills. Presentation of development was very good. Didn’t have house style to suit but wonderful location. Lucia very nice too,

Cathy · 15 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Max

Excellent experience with Max, called and resolved my approval request within literal minutes of sending an email with all of the details required. Very helpful and straight forward as well as highlighting all of the potential aspects I should consider for planning permission for the solar install.

Adam · 13 August 2025

★★★★★ 5/5

Trustpilot

Thank you Anne and Jenna - Mill Grove, Stowmarket

We have received our keys to our dream home at Mill Grove, Stowmarket. We are very pleased with the high standards evidently demonstrated throughout our new home. A very special note of gratitude and appreciation to Anne and Jenna Collins from the sales team. They have truly helped in making the Hopkins build our Home. They have gone the extra mile to ensure that our home is truly up to our preferences and liking. A special mention to the promptness in responding to all queries I had in relation to the property. I will highly recommend Hopkins Homes and the sales team from Mill Grove if you are looking for a home to your liking and a stress free conveyancing process. Thanks again.

Tharun · 22 March 2024

★★★★★ 1/5

Trustpilot

Poor experience - Chitts Hill site

Update: FYI - All the details were provided but no one was interested in reaching out. It is very distressing that Hopkins are refusing to change our faulty front door which was already assessed and agreed as faulty. I am also finding their Complaint Customer Service borderline rude and definitely more interested to save their own money rather ensuring the customer receives the quality promised at the time of purchase. We found out that our long list of issues who were due to "be resolved " by site manager have not even been passed/mentioned to the legacy manager who took over as they closed the site down now. Basically everything would need to be assessed again and then looked into to see if it's something Hopkins will sort. Shocking! Although we moved into the house at the end of October 2023, there is an incredible amount of issues still outstanding to be fixed without us being given any dates for the repairs: damaged front door, windows, light, cracked window sill, attick, rattling pipes in the bathroom and 1 bedroom and BUGS infestation etc. Apparently the bugs infestation is not even covered by the Hopkins warranty like it would be normal to buy a new house already "inhabited". Customer Services must have a competition on who provides the worst service and it's the same experience our neighbours also have unfortunately.

Alina · 20 March 2024

★★★★★ 5/5

Trustpilot

Jason Hutton

Jason Hutton, the sales manager has delivered Excellent Customer Service and makes the hall process nice and smooth I am very happy with the house and the site manager Lucas and Jason really looking after all the residents very well quick response and working very closely to deliver outstanding services.Really happy and Highly recommended Hopkins for anyone wants to purchase a new home .

Max · 28 November 2024

★★★★★ 5/5

Trustpilot

Great staff, lovely home

After we had reserved our home, the Sales Consultant we had been dealing with left, but this was perhaps for the best. Olivia, the new sales consultant for Kingsfleet, was wonderful in keeping me updated, and putting up with my anxious (annoying) emails.Even now if we need anything or have questions about the site Olivia is welcoming and happy to chat or signpost who to email.The house itself has a few minor snags, which Hopkins have been quick to address, and everyone has been polite and efficient in sorting these issues.The builders and tradesmen on site are friendly and courteous, always say good morning or give right of way to residents' cars.Overall we are very pleased to have picked a Hopkins home.

Briony · 9 November 2022

★★★★★ 5/5

Trustpilot

New Home

I have lived in my new Hopkins house for nearly a year. The service I have received from all of the teams has been top class. From the Sales team and the very dedicated site team right through to my lovely coordinator in the customer services team who checks in with me regularly. I would recommend Hopkins Homes to everyone. Thank you

Brooke · 27 November 2024

★★★★★ 2/5

Trustpilot

After living in a Hopkins Home for 1.5…

After living in a Hopkins Home for 1.5 years we are a bit disappointed given its price in the market. Primarily it’s the lack of storage space potential in small rooms, unusable loft, uncreative understairs and normal living needs like where to put your washing don’t seem to have been thought through. We have thin walls and so the house is always noisy even when trying to be quiet!. Also the after sales has not been great in our experience. Air vents were not fitted at the build time in two rooms so were added but never finished of correctly though we have asked several times. The outside drain more than three metres from our property is constantly flooding in rain and this has still not been addressed 1.5 years later. Also some cars drive too fast on this estate and having asked for speed reminders to help as it’s a family estate there has been no response. So for us, not the best experience.

Aella · 23 December 2023

★★★★★ 5/5

Trustpilot

Great experience

Very friendly, very thorough and informative.

Ellie · 5 June 2026

★★★★★ 5/5

Trustpilot

Thank you Hopkins Homes!

My partner and I have just moved into our first home at the St George’s Park, Needham Market development. We are absolutely delighted with our new home! Our sales consultant Katie was fantastic from start to finish. No question was too much trouble and she was always on hand to help us. We were kept in the loop from the point of reservation to our move in date with lots of updates, big and small, as to how the house was progressing. As first time buyers, she made our journey so easy and fun and gave us total reassurance when we needed it. Thank you so much Katie for everything you have done, we love our new home!! Another thank you to the site team at Needham Market who have been so helpful since we have moved in, nothing is too much trouble and they are such a friendly team!

Chloe · 17 August 2022

★★★★★ 5/5

Trustpilot

Hopkins Homes Ely

Moved into new Hopkins Homes house in Ely last November and couldn’t be happier. House is of excellent quality with a lovely flow. My house is semi- detached and very impressed with the sound proofing as never hear my neighbours. I’ve had a couple of minor snags which have been all been dealt with even though not urgent so can’t fault the after care service. Building work is ongoing but workmen are really great and always polite. Very happy I chose Hopkins Homes.

Jo · 2 August 2022

★★★★★ 1/5

Google

Don't buy from them. They don't want to know you after you've bought from them. We had a snagging list made by someone in the trade, and a few issues were identified and acknowledged by Hopkins site manager. It was mentioned work could only be done on Fridays and preferably afternoons were possible. This was no problem according to that site manager as we are the customer and paid good money. Site manager changed and suddenly we were told by Hopkins office that we had to provide access to the house whenever it suited them. Complete opposite of what we were told before. Currently a lot of the houses that have been build start to show issues with the patio doors. The latch is not locking properly. Hopkins once again doesn't want to know because we're out of the 2 year period. The snagging list we made back when we bought the house pointed out the warped patio doors, but this was within the allowances according to Hopkins. Funny that most houses build in that period now start to show the exact same problems. Hopkins doesn't want to know because the supplier of the doors allegedly has gone bust. Numerous people complain about this issue within the kingsfleet Facebook group. Next house I buy definitely won't be a Hopkins home.

Gosse · 11 May 2025

★★★★★ 5/5

Trustpilot

This is by far the best house builder…Brilliant service

This is by far the best house builder I’ve bought from…. and guess what I had a serious problem but the after sales team were incredible!!! From the young man I spoke to in the office to the Manager then the two guys that came to my home were polite, professional and very tidy. I recommended this company highly ⭐️⭐️⭐️⭐️⭐️

Aaron · 28 November 2024

★★★★★ 1/5

Trustpilot

I’ve not yet moved into my Hopkins…

I’ve not yet moved into my Hopkins Homes but am due to do so on Monday 4th July 2022. Today is Friday 1st July 2022. Even so, I thought it important to write my first review and if things do get better, which I hope they will, I will update it in the future. So, my issue has been that I live some way away from where I am moving to. Due to this, I’d agreed to pay for the Hopkins Homes to carpet the bungalow throughout. I didn’t have the capacity to go back again to arrange a local carpet fitter. The sales lady told me I would have to pay when it was ordered which I’d said was ok. Hopkins never asked for any payment and the weeks went by. I was promised a fortnightly update which hasn’t happened but I understood of course that people have busy jobs to do. When the solicitors completing statements arrived, I thought the carpet may show on those but it didn’t so I expected then that Hopkins would invoice me and didn’t think for one minute that the carpet had not even been ordered. Yesterday, the sales lady called me to ask me if I could remind her what we had agreed about the carpet. Was I sorting something out or had she agreed to order it! Thankfully the site manager had gone to ask her what was happening about the carpet.So, two days now of frantic emails, calls and messages which have ended up in my sourcing a local company ( couldn’t have been more helpful, thank you Manningtree Carpets ). It’s not the carpet I ordered but that’s fine, it’s a carpet at least! Hopkins suggestion was that I move in on Monday and then carpet later. you can picture the scene I’m sure! I’m a lady on my own, not young and have two small dogs and am doing this move alone after losing my mother at Christmas whom I lived with all my life and cared for intensively for the past two years. Eventually, the kind local carpet people said they could fit the carpet on Monday morning if they could get access for 7.30am. I hoped that would have been allowed but then, the sales lady said that I would have to go an inspect the bungalow before they fitted it in case any damage was done and it wasn’t Hopkins fault. I said I could do that, and Hopkins didn’t reply or call me back. Following this up today ( no call from Hopkins again ), the sales lady accused me of not paying when it was Hopkins fault for not ordering the carpet of asking for payment as they had said. If I’m at fault then I’ve learned it’s bad use you have to do all your own follow up, at least on the development I’m going to! The funny thing was that yesterday, I did out of courtesy say to the sales lady that I would take things further as this shouldn’t have happened at all. I was asked not to as it would ‘ get her into trouble ‘. That wasn’t my intent but when I was accused today of not paying for the carpet hence my fault this has happened, I was aghast! I’m now dreading my move into this bungalow. I feel it’s going to be fraught with problems and when a problem happens, of course, I have to go first to the sales lady. What a great start! Never ever again, please think twice especially if you are on your own.

Paula · 1 July 2022

★★★★★ 5/5

Trustpilot

Kingsfleet, Thetford - What A Turnaround

After what started as a nightmare with the original salesperson at Thetford and us pretty determined to not buy a property, we was fortunate for whatever reason to then be contacted by a new sales person (Olivia Haldin) at the Kingsfleet development - that completely changed our experience! Couldn’t fault Olivia and her communications throughout! Even with minor hiccups, there wasn’t a mass panic/stress and swiftly resolved! We would highly recommend Kingsfleet and Olivia as we can’t fault either :) Alex & Jenna

Alex · 26 April 2022

★★★★★ 1/5

Trustpilot

Run away from Hopkins Homes

At first, they will do anything to make you feel comfortable so you can buy the property. After purchase the attitude of customer service throughout is a mess and they do not care. Customer care they think they are experts in house build, which they are definitely not as many contractors with years of experience behind their back who attended our home did point out issues which was not considered a problem to customer care from Hopkins Homes. Broken promises one after another. Also, have a look of their responses at these trustpilot reviews, this tells a lot about the company . They do not focus on the issue itself, but talk b*****it and they feel sorry. I feel sorry for the people who work in customer care, as they seem pathetic, taking on a role with no character. Probably it suits their personality.

Robert · 18 October 2023

★★★★★ 5/5

Trustpilot

We absolutely love our new Hopkins Home…

We absolutely love our new Hopkins Home - Alconbury Weald. Lovely development with fantastic new builds!! Hopkins are a pleasure to deal with and have very high standards, which we cannot fault. Any snags have been - or are in the pipeline to be - corrected. Hopkins Customer Service and Customer Care are outstanding and the Alconbury site team including Ben, Peter plus Mandy have been amazing. Everyone who has visited our new home mentions just how gorgeous the house is. Well Done Hopkins 👏

Nicola · 5 October 2023

★★★★★ 5/5

Trustpilot

I bought a home from the Hopkins…

I bought a home from the Hopkins development in Bramford, the style and quality of the home is very impressive.Any snagging issues were dealt with promptly without any issues.The whole buying a new home experience has been simple and faultless, the sales team at Hopkins were very helpful and always on hand if I had a question.Pete Nicholson

Mr · 19 November 2024

★★★★★ 5/5

Trustpilot

High quality builder with a very human face!

It is well-known that this company builds quality homes, but I want to highlight the quality of their staff in the purchase process.I unexpectedly fell ill during the period of the initial 6-week reservation contract and feared I would lose the home I wanted. But although the company works to a clear and strict timetable (for the benefit of both parties), they were willing to extend this and we are now working toward an exchange of contracts in the very near future. Lauren Adams from the sales team has been especially helpful since my first contact. She is a brilliant ambassador for Hopkins Homes.

Jenny · 15 September 2023

★★★★★ 5/5

Trustpilot

Church View Bramford

My partner and I have recently purchased in church view Bramford and we are highly impressed by the quality of their homes and incredibly helpful team.

Zoe · 15 November 2025

★★★★★ 5/5

Trustpilot

We have just purchased a new home…

We have just purchased a new home through Hopkins Homes and the entire process has been completely faultless. The team were professional, friendly, and genuinely caring throughout.

Jodie · 6 November 2025