Every review we hold for the Newtownabbey office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleCompletely disorganised and unprofessional. Avoid.
Booked a 2pm viewing today after they contacted me last minute. I arrived at 1:55pm at the exact address they emailed me (clicked straight from their email into Maps). I was standing there with other people waiting.
By 2:05pm no agent. I rang the office and was told he’d been double booked at 1:30 and it had “run over.” No call. No message. Nothing.
I waited another 15 minutes. Still no one.
When I called back, instead of apologising properly, they tried to suggest I might be at the wrong address. I wasn’t. I was at the address THEY sent.
Wasting someone’s time is bad enough. Trying to shift the blame onto the client after your own mistake is worse.
I asked them to remove my details and not contact me again. They contacted me again anyway to try blame me for their failure to adhere to the booking THEY scheduled.
Drove from Belfast to Antrim for nothing, extremely poor showing from this agent, if this is how they treat perspective clients when they are trying to impress god knows how they act when you are tied down to a contract. Based on the other reviews its safe to assume they act the same way.
Robert · 14 March 2026
Agent replied · 15 April 2026
Hi Robert,
Thank you for your feedback regarding this matter.
Our records indicate that the correct property address was provided to you in our previous correspondence via email, along with confirmation of the viewing time.
The attending agent was present at the property from 1:55 pm to 2:30 pm, as agreed. There was four seperate parties booked in for this half hour appointment including yourself to which three others attended.
As a company, we are committed to maintaining punctuality when scheduling appointments, as we understand that everyone’s time is valuable.
If you would like to discuss further please get in touch as I am be keen to resolve this with you
★★★★★ 5/5
GoogleI would definitely recommend Mitchell Property Mgt. The staff, Dean, Rebecca and James are very friendly and helpful. As a landlord I obviously try to get a really good tenant and so far over the years Mitchell's have found me 2 great long term tenants and now another very good tenant. They listened to what I wanted, were diligent with applications and got me the current tenant I hoped for. I would definitely recommend Mitchell's for their professionalism and friendly staff
May · 24 March 2026
★★★★★ 5/5
GoogleI had a great experience with Mitchell Property Management while looking for a flat to rent. Professional and customer oriented staff. Many many thanks to Aidan. He is brilliant! Super professional, responsible and a nice person. Thank you for my new home.
Iryna · 2 July 2025
★★★★★ 5/5
GoogleGreat estate agents and customer service skills! I couldn't thank them enough for everything they've done for me. The staff are very welcoming and pleasant! And I walked away with a property that I absolutely love! Thank you all for your help and hard work!
Natasha · 14 March 2026
★★★★★ 5/5
GoogleGreat experience really good guys helped me to find the right flat for me.
Aadi · 14 February 2026
Agent replied · 15 April 2026
Hi Aadi, Many thanks for your review. We're glad to hear you had a positive experience with us.
★★★★★ 1/5
GoogleAt first appearance the company looks and acts like a professional rental company.
Alex in particular gives the impression that he's a friendly, family man who can't do enough to help. But words mean nothing when not followed up by action.
From data protection and compliance breeches to avoidance of dealing with serious complaints brought to his attention.
I can see how Alex could be seen as a helpful friendly professional rental agent if there are no serious issues to rectify.
If you are a landlord or perceptive tenant considering using this company i would seriously consider this.
If only because full personal data on other tenants/landlords etc are shared freely to other neighbouring tenants by Alex Mitchell personally.
You can also expect to find tenants & landlords etc full personal details on display in the office for anyone to see including:
*bank account details
*Full Name
*Address
*Phone Numbers etc
Mark is a genuine, pleasant and professional man. But my only contact with him was when i paid him rent and unfortunately on that occasion he gave me a receipt for allot less than amount received.
But this was due to Alex's directions. So no fault to Mark and if anything he should be the manager as he's a people person who seems to care about his clients.
Keep an eye out in the press for full details.
Malcolm · 23 June 2020
★★★★★ 5/5
GoogleFriendly and professional service!!
Aaron · 14 February 2026
Agent replied · 15 April 2026
Hi Aaron! Thank you very much for taking the time to review our business. We're delighted to hear that you enjoyed our service
★★★★★ 5/5
GoogleGreat rental company to help find your new home. Professional, friendly and very efficient. Couldn't thank them enough. Would definitely recommend to others.
Samantha · 14 March 2026
★★★★★ 5/5
GoogleHad a great experience getting my current house through them! Very professional & great customer service
Krystal · 14 March 2026
★★★★★ 1/5
GoogleTerrible experience.. I did two viewings with them and they don't respond or let you know about the outcome at all for another couple of weeks. When I called, once I was told that my application was declined and then I could see the …
Mahek · 14 April 2025
★★★★★ 5/5
GoogleA step above the rest. Top class experience.
David · 14 February 2026
★★★★★ 1/5
GoogleVery bad experience, cheeky advisors and agents. Avoid folks.
Andrew · 30 October 2025
★★★★★ 1/5
GoogleSmoke alarms stopped working on 15th November at my Mother’s residence. This is now 20th March and still nothing done. By law all homes should have working smoke alarms!!
Catherine · 26 February 2025
★★★★★ 5/5
GoogleMitchell Property since it’s been taking over has been absolutely Excellent. Very kind quick to reply, always great to deal with! Rebecca, Louise and the rest of the team are super and can’t express how compassionate they are and very understanding. Would recommend 💯%. …
P · 25 June 2024
★★★★★ 1/5
GoogleSome of the families placed with the previous letting agents have been great and I'm still in regular contact with them however Alex just seems to care about getting the property let no matter who rents the property.
I've now got 8+ people from multiple families living next door in my home that I've lived in for over 25 years and the noise is unbearable but Mitchell Property Maintenance don't want to know.
Avoid if you want a hassle free letting!
Stephen · 23 June 2020
★★★★★ 5/5
GoogleVery professional and kind staff. Owner is the best agent I ever met. I would reccomend them to everyone . Very thankful for everything what they did for us.
Amra · 12 September 2019
★★★★★ 1/5
GoogleWhen Mitchell’s was run by Alex and Donna - it was amazing. Since being bought over by propertyrentalsni, it’s abysmal.
No one seems to know what they are doing.
Alison · 16 April 2023
★★★★★ 4/5
GoogleI've reported a few issues and they have sorted them in good time. The staff who I've dealt with have been friendly and helpful. The guys who have come to fix the problems have also been friendly.
Richard · 23 June 2022
★★★★★ 1/5
GoogleI have had trouble with one of your tenants I have reported it several times to us and you have done nothing about it I will NOW be going to the landlord myself should be ashamed of yourself
Lorraine · 16 April 2022
★★★★★ 2/5
GoogleHad a very poor experience when applying for a rental property. They did try to follow up with another property which was good. Unfortunately would not recommend.
Barry · 3 May 2023
★★★★★ 5/5
GoogleGood empathy and speedy delivery of info every time required.
Eric · 15 April 2024
★★★★★ 5/5
GoogleHonestly couldn't find a nicer bunch of people to rent a property from. All very professional and couldn't be more helpful if they tried.
Carl · 16 April 2022
★★★★★ 5/5
GoogleGreat service. Very polite and professional staff.
Monica · 16 April 2023
★★★★★ 5/5
GoogleI have used this agency for a number of years and have never had a problem with their services. They are professional and courteous.
Wolfskoll · 16 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
