Trusted Agent profile · Newton Abbot
★★★★★
766 reviews across 2 platforms
Exeter Road, Newton Abbot, TQ12 6PP
Part of Linden Homes South West, see every office.
Linden's office in Newton Abbot, at Exeter Road, is rated 2.5 out of 5 across 766 reviews on two platforms, including 31 Google reviews rated 3.8.
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Every review we hold for the Newton Abbot office, from every platform, shown as written. First names only.
1/5
TrustpilotDon't buy a Linden property
My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.
1/5
TrustpilotTerrible service from Linden
Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.
1/5
TrustpilotAvoid like the plague
I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.
1/5
TrustpilotThe service is absolutely terrible
The service is absolutely terrible, bunch of crooks and 2 year warranty is worthless. Suppliers they choose and very shady and incompetent and cowboys, not a proper they can only do 9 to 5 if the best case, was left without a heating for a 2.5 weeks, they sent some cowboys to look at it with no tools and who appears to have no clue how to fix the issue. Now the claim all apparently is ok. Faulty boilers have been installed in many of the apartments.
1/5
TrustpilotWish we never gave them our money
Wish we never gave them our money. We bought a property in March and it’s caused us so much stress. Customer service is a joke and it’s clear they do not care once they’ve got your money. Most of our serious snags have been left (until we complained higher up). We were moved out of our property because the floor was uneventful - we had to pay to stay elsewhere and then they didn’t pay us back fully. Don’t spend your money on a waste of space company that is linden homes.
1/5
TrustpilotAwful experience repeats of everybody…
Awful experience repeats of everybody else's entry on this site.Everybody should hold back 10% until snagging has been completed that might bring them to their senses. It is quite unbelievable how bad the house is ! There have been and remain so many faults, problems and evidence of very poor workmanship it would be impossible to list here. We asked questions before exchange and completion which were never answered. We emailed the sales manager and sales director but never had any responses ! The site team try very hard and in fairness have resolved some problems, however, the list continues to grow rather than shorten. We really hope things can be sorted soon.
1/5
TrustpilotLinden Homes will ruin your life!!!
The worst decision we ever made was to purchase a Linden home. Customer care is last on the agenda. Poor workmanship, terrible built quality. Be prepared to have your life ruined.After battling for 2 years to get snags and major structural defects repaired, we are staring down the barrel of being moved out of our home whilst NHBC demolish part of our house to put it right.Customer care, directors and any trade person associated with Linden homes genuinely don’t care and never return calls, emails, letters etc.Can’t stress enough to people about never buying a Linden home. It will ruin your life and Linden don’t care!!!!!!!!! Wish there was a minus stars option as we believe they don’t deserve 1.
1/5
TrustpilotDO YOURSELF A FAVOUR AND AVOID BUYING LINDEN HOMES PROPERTY
Actual rating: ZERO starsYet another leak from Linden Homes property recent development. If you are looking to buy a property do yourself a favour and make sure it is not from Linden Homes.Selection process of their contractors are clearly substandard. The plumbers used during construction must have been cheap. The contractors selected by Linden Homes are incompetent and unprofessional cowboys. This is the fifth leak in just over 2 and a half years. I was refused a pipework survey by Linden Homes customer services during the warranty period despite experiencing unusual number of leaks. My property is no exception as I hear of other water escape/leaks in other parts of the building.
1/5
TrustpilotLinden Homes are the worst
Linden Homes are the worst. Customer service is non-existent and as a company, they are so unconcerned, unhelpful, uninterested - the disappointment is unmeasurable. My fellow residents and I are still awaiting our snagging lists to be completed from December 2017, and we have been recently advised that the management company will soon be taking over our apartment block with so many issues outstanding. Our electrics are now tripping due to two major leaks within our apartment, and still Linden Homes choose not to respond.In addition, we found out they'd retained a copy of everyone's keys without permission....Avoid at all costs; legal route undoubtedly pending.
1/5
TrustpilotI wouldn’t even give it a star
I wouldn’t even give it a star. The problems I have encountered since purchasing the home 2 years ago has been honestly diobolical. I get the odd snagging issues you might get with a new build, but I’ve had endless, the list is to long to write. The service and “customer after care” is laughable. Linden are cowboy builders! DONT BUY FROM THEM! We are also starting legal procedures. It’s good others are making a stand, yet sad to hear people are having to go down this route in order to get something done.Worst mistake I’ve made is purchasing a home from linden, let the reviews speak for them selves and save yourself the heartache
1/5
TrustpilotCLASS ACTION NEEDED
Reading all these reviews.... this NEEDS A CLASS ACTION. I have been prevented from living in my brand new Linden Home since January 2016 well over 2.5 years now and have just been forced out of my second rental as the NHBC (the so called Buildmark Warranty provider) forced me into rent arrears when they refused to pay anymore rent in April this year. STILL I am paying a mortgage on a house Linden and the NHBC has prevented me from living in. They are despicable companies, corrupt and with no moral compass and their lawyers will continue to cover their backs regardless at what human cost.Linden are hell bent on trying to destroy me, simply because I dared to stand up to them. It has cost them more in legal costs than it would have done to "DO THE RIGHT THING" as per their Code of Conduct, such is their vendetta against me and their pure vindictiveness and utter contempt for their paying customers. Their arrogance beggars belief.
1/5
TrustpilotAVOID LINDEN - King Edwards development
I was trying to buy a 3 bedroom flat in the same development as Louise1234. We had exactly the same shocking experience as her. From the start of the process there were lies and the sales team kept on misleading us on construction progress. They were pushing to hard for exchange and we finally did ... only for them to BREACH the contract! They didnt care about the breach and suspended all communication with us.The treatment was extremely rude and unprofessional. Their recommended solicitors were useless too (Taylors Legal), they were obviously covering Linden's back and kept on giving us poor advice. Fortunately we ended up pulling out of the deal and recover our money ... but they made us wait a long time to give the money back. Funny enough they put the flat back in the market right away after the breach. I really feel sorry for current and future buyers. I am not sure how are they able to still be in business with the number of bad reviews that you can read here.
1/5
TrustpilotMessage to Louise1234
Message to Louise1234 You have had such a lucky escape from ever having to deal with Linden Homes or the NHBC ever again. I have written 4 reviews. Please have a read of mine - I have had 3 years of living hell dealing with both of these unscrupulous companies and their lawyers and it is still ongoing. I have been signed off sick for 2.5 years following a nervous breakdown caused by Linden Homes and exacerbated by the NHBC. They have no moral compass and they ruin lives. Linden Homes seem to think they are above the law and the NHBC is no better. Their respective lawyers will do anything to protect their clients at whatever human cost. I rue the day I ever walked into the Linden Sales Office, from the rude Sales staff right up to the spineless Chief Executive Officer, Peter Truscott, who to this day has never had the backbone to respond to a single email I have written. They have robbed me of my hard earned money for a house 'not fit for purpose'. Have a read of my reviews and you will be thankful every day that you were lucky enough to walk away, although I don't underestimate the stress the whole experience will still have put you under - at least you have been saved from a lot of heartache - I am still living mine. Linden Homes and the NHBC need to be held to account.There should definitely be an option for a ZERO star rating on this site. To anyone reading this - DO NOT BUY FROM LINDEN HOMES and be very wary of trusting the NHBC. Read the Guardian reports and do your research.
1/5
TrustpilotCowboy builder
What a typical cowboys builder company which one is after our money with rubbish customer service & poor quality 1. Paid upgrade in November 2017 still not delivered each time chasing it receiving empty promises and nothing happening2. On house demonstrations just before handing over key you can find patches of not painted wall.3. According to site manager house was cleared by cleaning company but you can find windows not washed as covered with paint; lamp shade covered with paint, marks on painted was as someone was using pen on them and more.Simply avoid them, as houses over prices and they after your money.Worst development site Hawkswood Development in Bicester
1/5
TrustpilotWe saved ourselves and pulled out of…
We saved ourselves and pulled out of the sale at the last minute...1. Houses that were on the development that were more than a year old had terrible looking rust stains in the rendering, spreading from the balconies. When I asked, the sale person just said ' call customer service if it happens to your property'2. The houses carried at £40,000 premium over (better) second hand houses in the local area. Instant Negative equity anyone?3. The sales people were really brisk, pretty rude, and were trying to hustle us into completing before Christmas last year. Made me feel like not wanting to buy one of their properties.4. When we did pull out, not a word of acknowledgement from any of their staff. This re enforced what a wise decision this was.
1/5
TrustpilotAVOID LINDEN HOMES - EAST LONDON, KING EDWARDS DEVELOPMENT
Similar to other reviews - I would give ZERO stars if possible. We decided not to buy rather than continue to deal with Linden, and feel we had a lucky escape. Linden and their lawyers tried to force us to complete the contract of sale and purchase we had signed with them WITHOUT THEM GAINING LEGAL TITLE to the property from Hackney council (apparently due to a requisition regarding the estate boundary, which was still ongoing in July 2018 when our negotiations came to an end, and we effectively walked away). A seller who cannot produce good title to the property is potentially THE BIGGEST issue you can encounter in buying a place and is incredibly serious as it means on that completion we would have handed over all of our money and NOT LEGALLY OWNED the property. We would have had to wait and see for some indefinite time to see whether the seller could make good title, and the risk always was that it could not. This meant Linden were in BREACH OF CONTRACT (as they are required to obtain and transfer legal title on the sale). This did not stop them and their lawyers trying to bully us to complete (saying that many others already had under these terms). We did not, upon the advice of our lawyers: we rescinded the contract for their breach. We then gave them another chance to make good title in consideration of a reduced price, to which they initially agreed, but then did not follow through. We managed to get our deposit and reservation fee returned, but only part of the legal costs we incurred trying to get the sale completed. If you are already living there you need to look into this asap. Apart from this horrendous and scary experience, we had the same miserable time as everyone else below - we put our reservation fee down 1 year ago, experienced continuous lies about the quality and progress of the flat (including what we felt to be dodgy dealings with the NHBC who signed our flat off as complete when an entire bathroom was not installed (not even the floor!)), fake promises about additional things we could get (eg parking spaces available, despite their agreement with the council explicitly stating the contrary). No property or flat is worth it, dealing with a big company who is trying force completion without fulfilling their own legal obligations is terrifying, it shows you where their moral compass sits and it could ultimately leave you with nothing, after handing over your money.
1/5
TrustpilotPublic Inquiry urgently needed on…
Public Inquiry urgently needed on Linden Homes Since posting about my uninhabitable house that Linden Homes forced me out of on 19/01/2016 and to date I've never been able to go back to, yet am still paying a mortgage on of more than £1,235 every month (~£33,500 to date since being forced out), I've monitored this site and to date my post has had 786 views. I really hope I'm helping people to not make the mistake I did and not part with their hard earned money. Do NOT buy from this unscrupulous company if you don't want your life ripped apart as mine has been. Once Linden Homes has your money, they don't care and they won't fix THEIR mistakes. I'm not at all surprised to read all these bad reviews on Linden Homes. I would urge people to go onto the website : Nomorejerrybuilt .com and select "dirty tricks" from the menu on the right hand side.(Sorry, links aren't allowed on this site) but it's easy to find. Particularly referencing the CEO of Galliford Try, parent company of Linden Homes, Peter Truscott, who has never had the common courtesy to respond to me in more than 2.5 years and yet I still remain unable to live in my brand new house. Interestingly, I am aware first hand that he has responded personally, multiple times, to a MALE customer but not to me a FEMALE customer. Very telling.The NHBC, the Buildmark Warranty Provider, who has been exposed by The Guardian (so this is all in the public domain) for paying millions in incentive payments back to the builders instead of using that money, the policyholders money, to fix their shoddy houses and compensate them, is cosily tucked up in bed with builders such as Linden Homes and as such the 10 year NHBC Buildmark Warranty that all new home buyers are told is there to protect them, is not worth the paper it is written on. Google : The Guardian - new homes warranty firm pays millions to leading homebuilders. An article from 05/02/2017. The NHBC is supposed to be impartial but has been publicly outed for being anything but. Again, all in the public domain. Google : The Guardian - new homes warranty nhbc uk. An article from 06/02/2017.It's all out there showing just how corrupt these organisations are, all the while being allowed to destroy innocent people's lives, ..and their paying customers at that... the very people who put their bread and butter on their tables. As MP Oliver Colville has stated in one of those Guardian reports, there needs to be an OMBUDSMAN. THE GOVERNMENT NEEDS TO DO SOMETHING AND STOP THE CORRUPTION IN THE NEW BUILD INDUSTRY!
1/5
TrustpilotAvoid Linden Homes at all costs - East London
Avoid Linden Homes at all costs! East London development. Terrible from start to finish. Sales team outright fabricating things to make a sale (e.g. saying there will be parking spaces to buy when this was never going to be the case), shocking delays to completion dates, shoddy workmanship in the actual apartment, non-existant aftercare and snagging...and the worst customer service team I've ever encountered. Someone else said 'cowboys' in their review - absolutely true, there's no other way to describe Linden Heartbreaking that our dream home has turned into such a negative experience. Shame on you Linden Homes.
5/5
TrustpilotEverybody has their experience and I…
Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy
5/5
TrustpilotGreat home and service so far
Admittedly it is only one month since moving into our new home but I have to say I have been impressed. We made a offer on a detached property that had come back to market as previous buyer had fallen through. After we made the offer we read all the reviews and feedback and were apprehensive and concerned. However upon moving in we have had a good experience so far, yes we had snags but nothing that I would consider ground breaking. Unfortunately as the development was completed we had no sire manager and therefore have to deal with customer services, Emma Briggs who has been courteous, helpful and informative and has already arranged most of the contractors to return with dates penned. In fact it is one month tomorrow since move in date and I would say by the end of W/C 25th June most of the work will be done. So in essence would I recommend Linden Homes, yes I would for reasons as mentioned. Thank you Linden Hones and Emma for making it as painless processs and I have a beautiful home to show for it!!!!
1/5
TrustpilotBad doesn't even come close.....
Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !
1/5
TrustpilotI wish there is negative star for this…
I wish there is negative star for this company, not even worth a star. Appalling customer service from Guildford customer centre since we moved in on JUNE 2016. They pick the call but after hearing the name / site details they just drop the call off and never pick the call if dialled from same number, but they pick call immediately if from a different number and obviously drop off call just recognizing our voice. How can they be so rude like this? This is the ATTITUDE OF LINDEN HOMES SOUTH - NO ONE CAN QUESTION THEM ON ANYTHING LET ALONE THE CONSUMER, THEY ARE LEAST BOTHERED AS THEY HAVE SOLD ALL HOUSE IN OAKLAND HORSHAM (FEW STILL LEFT) SO NOT TO ANSWER ANY OF THE CUSTOMERS FROM THERE. ITS LIKE THEY ARE OPERATING IN A UNDER DEVELOPED COUNTRY, SHAME YOU OPERATE IN GREAT BRITAIN AND INSULTING THE CORE VALUES OF OUR COUNTRY. I have complained to the regulatory board about their behavior and also to NHBC.
1/5
TrustpilotWalk away now & find another developer who does give a damn.
I just cannot believe what we are experiencing with Linden Homes Thames Valley, honestly I don’t know what to do next.We’ve been in our home 9 months and am at my wits end. We’ve had various problems, too many to list here but some minor, like the snags on all new builds, & others far more serious, like drainage issues both inside & outside the house and problems with our boundary fencing. Linden’s customer service is diabolical, you have to chase everything. You get a stock response “thank you for your email we will respond within 7 days”, and then 7 out of 10 times that’s the last you hear of that. They do answer phone calls but things still take ages to get done, and rarely the first time of phoning. And I do mean ages, frequently 2-3 months & we have one we have been chasing for 6. This is not just us, the opinion across our whole site is that the customer service is pretty much non-existent. And the amount of money that Linden waste on jobs that are either not completed, or are not done properly and have to be done more than once is also unbelievable, in a well-run company someone’s head would roll for that. We came to the end of our tether a month ago and following Linden’s complaints policy, I sent an email of formal complaint to the technical director, the construction director & the head of customer services - not one has even acknowledged it. Last week I forwarded it to the managing director of Linden Homes Thames Valley & guess what, no acknowledgement from him either. I truly cannot see how a ‘reputable’ company thinks this is acceptable. In a nutshell we would not recommend you to buy a Linden home, however much they sell you the dream I’m pretty certain you’ll end up going through a nightmare. You have to fight for everything, and turn into someone you really don’t want to be. It’s soul destroying, at first it’s frustrating but after this long you feel physically ill.
1/5
TrustpilotMessage to Stacey Tylisczuk and others
Message to Stacey Tylisczuk and others If only Trust Pilot could let you message them back - I would say to this lady/couple "you have absolutely no idea how lucky you are. Yes £475 might seem like a lot of money to first time buyers and it's disgusting and I am sorry you too have been stung by this unscrupulous company, but try losing £309,950 or more as my lender has now valued my 3 bedroom Linden Home at £363,694 yet I've been unable to live in my uninhabitable brand new Linden Home for a month short of 2.5 years but I'm still paying out a mortgage on it, so what good is it to me when it's not fit for purpose" (Read my review below Uninhabitable House 2++ Years) Are you seeing these reviews #PeterTruscott? You are the Chief Executive Officer of #GallifordTry parent company of #LindenHomes (and btw as well as posting this PUBLIC on my FB page I'm also putting it on TrustPilot in the hope that this lady (but certainly others) will see it and realise just what a lucky escape she has had from the cowboy builders and despicable company that is Linden Homes. All of these people posting reviews cannot be wrong and I will continue sharing these posts to warn anyone even considering buying from you. Caveat Emptor #buyerbeware Do Not Buy From Linden Homes if you do not want your life ripped apart. Once they have your money they don't care and when you have problems, if you dare to escalate them, they will just set their unethical lawyers onto you. Then try utilising your 10 year NHBC Buildmark Warranty and you will soon realise that the NHBC is in bed with the builders (as reported by The Guardian) and they and their equally unethical lawyers will simply use their bully boy tactics to try and break you. They are two companies with no moral compass.
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