1/5
TrustpilotAvoid. They employ FirstPort.
Because of the fact that they engage the disreputable FirstPort as managing agents and won't appoint an alternative then avoid buying a Linden home at all costs.
Trusted Agent profile · Newton Abbot
Linden Newton Abbot reviews
★★★★★
766 reviews across 2 platforms
Exeter Road, Newton Abbot, TQ12 6PP
Part of Linden Homes South West, see every office.
Linden's office in Newton Abbot, at Exeter Road, is rated 2.5 out of 5 across 766 reviews on two platforms, including 31 Google reviews rated 3.8.
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Reviews
Every review we hold for the Newton Abbot office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotShoddy workmanship and water ingress
I am one of several shared ownership flats built by Linden Homes a couple of years ago, as part of a mixed development. We have been stunned at the poor level of workmanship since build, many of our flats have had severe water ingress, forcing us to move out, others have had leaking toilets which it turns out were poorly installed, we’ve found rubbish shoved in kitchen voids and under bath tubs by builders, hoping we wouldn’t notice. It’s been a depressing experience and we are still finding rubbish hiding and getting leaks from the windows from when they weren’t fitted properly. Wouldn’t recommend linden homes at all.
5/5
TrustpilotWe have just bought a new house in ENFIELD ,North London.
We have just bought a new house in Enfield built by Linden Homes and are very happy with our experience.Linden homes has been acquired by Vistry partnership and the whole management team has changed since March of this year.So most of our dealing has been with the new team.All our requests , concerns have been dealt with by them promptly and to our satisfaction.The new site and area manager has been particularly helpful and friendly to us and we feel quite reassured about our purchase.We are actually thinking of investing in another property in the same development.I think that speaks volumes.
1/5
TrustpilotExtremely disappointed with the service…
Extremely disappointed with the service I had with Linden home site in Rugby Cawston. Totally unprofessional not even received a single call from higher management, I suppose to move in end of October, I have paid deposit and reserved the plot and signed the agreement!!! After signing the paperwork I have instructed my mortgage advisor to process the paperwork so we can exchange well with in time, I then received a call from sales guy saying they cannot offer me the deal I have agreed and signed also the flooring and carpet I suppose to choose it’s already done without consulting with me. I was very disappointed with this tried my level best to discuss but seems like not getting anywhere, after numerous phone calls messages and emails still no outcome, “ I felt really disappointed and decided to pull out but saga still continues Chapter 2 my refund again I was chasing my money back but only received fake promises”I would strongly suggest to people out there don’t bother with them completely waste of time and most importantly the stress and the hassle I have been through is definitely ghastly.
1/5
TrustpilotDo Not Purchase until you READ THE REVIEWS - Linden Homes = S, t Show!
Linden Homes, Bovis Homes and Vistry group put simply = S, T SHOW!Read the reviews - EMPTY promises for fixing snags.I have warned them that they will have people protesting at sites soon if they do not sort issues out. Some people have been waiting for 4 years for snags to be completed. They do not care about the customers.SHODDY WORK, the mind boggles as to how NHBC have even signed some of the houses off.Shocking!
1/5
TrustpilotYou’ll end up buying Stress & Anxiety!
What can I say...First 6 months without hot waterOver year with still poor (Pulsating) water pressure, a drive that floods the front of the house and in to the integral garage when it rains, creating a stream in to the back garden, still waiting for the retaining wall to be built in the back garden to stop it slipping in to the neighbours (Not helped by the flooding), rain water plumbed in to open sewer, unable to heat the lounge and master bedroom due to poor / missing insulation and now a playground built outside my bedroom window and not where it was shown on the site plan, resulting in legal action now being taken but don’t worry this is only a £395k “premium” home. I dread to think what their standard build is like! All I can say is good luck if your buying one.
4/5
TrustpilotThe team were excellent
The team were excellent, they built rapport and understood what we were after as customers. Always helpful throughout the full process of pre and post purchase. The site team have been excellent with checking in on anything we may require.
1/5
TrustpilotA constant and exhausting battle
I have now lived on the Linden Homes development, Ashton Rise in Marketing Harborough for 2 years. The pre-sales experience was faultless - our options were made clear, we were not pressured into making a decision and we were guided throughout the entire process. I guess you'd expect nothing less when someone is trying to sell you a £400k property. Since moving in, and for the past 2 years, the only way I can describe the customer care service is unbelievably frustrating, tiring, and neverending. Whilst the team at customer care are friendly and appear to do what they can to resolve issues, there is something fundamentally wrong with how the business is ran.Whilst any new-build buyer should expect snags, it's the aftercare service that should get you through. With a long snagging list and still many issues still resolved (2 years later), we are well and truly and the end of our tether with them. Not one single fix or piece of work that needs doing has gone smoothly. The customer care office, site team, and external contractors are incapable of communicating. I can think of many examples where work has been scheduled and the contractor has either not turned up, not been able to complete the job, or completely misunderstand what needs doing. In addition, what has also become apparent is that a lot of the initial build or groundworks has not been completed to NHBC standards, by which, Linden MUST abide.Whilst I am a patient person and do not like speaking ill of a company, I feel it's important that anyone thinking of buying a Linden Homes property seriously considers whether they are prepared to spend years of constant battling to get your new house built to the standard they promise before you hand over the cash.
1/5
TrustpilotLinden Homes. Maybe the worst builders in the world?
We recently purchased a properly from Linden Homes, finches park, and since we moved in we are still fighting for the completion of our snagging items. I need to point out that we had over 100 and some of them were serious, water leaking through the ceiling for example due to incorrectly fitted water cylinder. Customer services have also been appalling as they promise to correct their mistakes but don’t follow through. We just feel abandoned and this is not acceptable. Linden Homes don’t care about the customers’ experience but are happy to take your money in the knowledge that your home is sub standard. They always appear to blame everyone else; contractors, sales advisors, home buyers but never take responsibility that systematically they are running a business by incompetent employees.Linden Homes should have a banner that reads, “that will do” I feel very disappointed and let down by the whole experience.
1/5
TrustpilotLinden homes nightmare
I recently reserved a house on Linden homes laithwaite gardens site..after reservation fees paid I received zero correspondence from Linden regarding upgrade & fixtures queries I made.Just before exchange of contracts they informed my solicitor that the build completion date had been pushed back 8 months!Despite sending an email to her 3 weeks previously saying the build was on track!All in all, a nightmare & not a company I would advise anyone to deal with.Customer service is atrocious & they couldnt care less if you dont buy as they Will have other customers lining up.if you do proceed they will happily stow your cash away gaining them interest while they delay build.You are made to feel an inconvenience when you call even if they answer which they usually dont.First site rep we dealt with didnt even know how to take a card payment over phone & the whole process feels shady, cynical & cold.AVOID AT ALL COSTS!UPDATE:After chasing the return of my reservation fee for 2 weeks through 3 different team members-including area sales manager- I was assured it would be refunded but that they "couldnt say how long refund would take, usually 5-7 days"13 days later, still no refund.
1/5
TrustpilotDitto almost word for word the last…
Ditto almost word for word the last review. They must have some seriously cack-handed people working for them - who simply don't have the strength to do up nuts! That happened in the downstairs toilet and bathroom. Pretending now to have all staff on furlough, yet their website says their sales teams are still on hand by phone and video chat! Funny how they're available for making sales, but not for answering customers who have already bought off them. I absolutely abhor their lying through their teeth like this. They were incompetent long before Covid-19 was invented! Good job they'll have something to blame from now on. They have no self-respect, no respect for anyone else and zero credence. They should be renamed Fawlty Towers Ltd.Firstport? We had a letter from them that basically says they're not actually responsible for anything and the money we pay them is for (followed by a gobbledygook, blinding by science explanation!)...It literally made no sense whatsoever. But I can assure you we have to pay it, but they will be doing nothing for us because the money we pay them isn't for that. It must just be to cover their wages, as they sit in an office doing nothing, but devising stupid letters. I can't think of any other explanation - and they're not giving us a plausible one. So there we have it! What a splendid idea of ours to buy off them and enrich their pockets. More fool us! And anyone else who chooses to buy off them after reading these reviews. Read lots - buy once! - From a place worth buying with a company worth buying from and that cares. Lindens does not.
1/5
TrustpilotHeathlands
We love out house at Heathands, Frimley. The location, the environment and the neighbours are lovely. However, Linden Homes offered up the maintenance contract to First Port, who in fairness, inherited a lot of work, but there is a lot to put right. Street lights don't work, grass doesn't get cut in the communal areas, our neighbour at number 3 had to cut the grass in two large areas, as he could not bare it any longer. My Brother in law and my better half, cleared the communal area at the top of Admiral Drive, with 2 strong helpers and 3 large lorry loads of bricks, concrete, metal and other unknowns, as Lindens left it in a shocking state. We cut that communal grass for months and months, a sthe maintenance team before First Port, never showed up. The current gardner's do half a job, the weeds around the edges of pavements are left unless we go out and ask them to remove them. they blow all the rubbish into a corner, which blows out again after they have gone, they don't collect it up! The front entrance to the estate is poor, the brick peers are what remain from the old site and not yet been replaced, the whole sense of arrival is poor, which is shame as the houses are lovely, and they were not cheap!!!
1/5
TrustpilotLovely Location, Just needs finishing off
We were very impressed with the layout of the property and that attracted us to purchase. We have had no problems with the finish other than when we moved in Lindens had carpeted the entrance hallway and we had requested Karndean. Not a problem, they changed it by the time we moved in but failed to change the doors so we now have a 1cm gap between the bottom of the door and the floor. It was on the snag list to replace them but that never came to fruition and has probably been lost now. My biggest gripes are that we have to contribute an annual charge of £600 to the Frimley Fuel Allotment (FFA) for the upkeep of the SANGS area that is open to the public. This was a retrospective ruling by Heathlands borough council of which 4 of the members are also on the FFA Board. We were not allowed to purchase the property without agreeing to this charge. Secondly Lindens have not completed the communal grassed areas and formally handed them over to FirstPort, the management company, who are fast to invoice but slow to do any actual work. Over the summer the sunken garden has become overgrown and the walls are starting to crumble making the areas unsafe.I think the development could be a wonderful place to live and be unique but until the remedial work to the outside areas are completed and regularly maintained it feels as though we are being treated as a cash cow.
1/5
TrustpilotLinden Homes re: Heathlands Estate Frimley
Linden Homes re: Heathlands EstateLinden Homes build attractive homes. BUT FAIL MISERABLY on their After Sales Customer Service and honesty, in completing the estate development, as it was sold to the homebuyer. Forget the glossy pictures in the sales brochures, as you may find:Roads unfinished until long after buyers have moved into their homes.Estate entrance left in dangerous risk of collapse, as before construction started.Drains that constantly have to be pumped out due to blockages caused by builders rubble.Street lighting left not installed or left unworking.Spurious power/comms cables, hazardly left protruding from the ground.Communal landscape left unfinished and untended.Ornate garden promised to be restored to former state left unfinished and dangerous.Feature clock to refurbished building left unworking.The list goes on and were the issues above addressed by Linden Homes or their owners Vistry Homes then I would revise my appraisal, of there, so far, woeful effort to fulfill their promises, laid out in their glossy brochures.
3/5
Trustpilotwe purchased a 3 bedroom house last…
we purchased a 3 bedroom house last year (2019). We absolutely love our house and are very happy. We knew being a newbuild we would have a few issues which is why we have the 2 year guarantee and 10 year guarantee, however with the stuff that has needed "fixed" I totally understand but the service for the aftercare is awful. Since buying our house we have had around 4 different companies taken over and everytime we report something it seems to get lost and I continsely have to chase it. Very strange they send a paint and decorator to fix a door, finally after months of chasing a carpenter comes to fix it, admittedly he said it was so badly put in that it will probably be a on going issue... fantastic. In the first few you put a snag list together for them to attend but they also pressure you to fill their survey in, once this is done they honestly don't care. The workman ship is at a very low standard and I do feel sorry for some of the workers when they tell you the wage they are on, however being first time YOUNG owners we feel the after care service is very poor and in the future if we were to upgrade we wouldn't use linden homes. Sadly we have a lot of stuff that needs to be fixed such as flooring coming up and wonky fencing but it is such a hard stressful experience we will likely leave it even though we are in our 2 year warranty. It seems once they have your money you are nothing, very bad considering it's a government scheme. Just first time buyers experiencing bad customer service that sadly has put us off lindon homes.
1/5
TrustpilotDon’t buy a Linden Property
Linden Homes are a very unprofessional Company to deal with.Our Site at Heathlands Frimley, has not been completed , they have not taken any responsibility for the work which needs to be completed on site.And the maintenance Company appointed by Linden is First Port they do not turn up to work on the site, please read all the comments on trustpilot about the nonexistent Customer Service from Linden Homes and the joke First Port.The only thing they do well is sending everyone invoices for work which is not done on site. Do not buy a Linden Home you will be disappointed and let down but a company who do not care.
1/5
TrustpilotHeathlands development- Old Bisley Road…
Heathlands development- Old Bisley Road Frimley - absolutely shocked to see that a new build that has only been completed in Autumn last year is left in such a state. We moved in October last year and we can’t say that our levy has been used in any way to look after the upkeep of the communal grounds. The gardens are in a terrible state. The sunken garden is falling apart and is a huge safety hazard to families around! The main entrance brick work is so dangerous and it could fall down any minute. This is our first time living in a new build and we are very unimpressed with how Linden Homes have presents themselves!! Action needs to take place immediately! Next time we think of buying another property we would definitely make sure it had nothing to do with Linden Homes!
1/5
TrustpilotFrimley Heathlands Development
Frimley Heathlands Development. Linden homes finished building the site last Autumn (2019). The communal areas have been left unfinished and unlandscaped. Borders and edges that should have been laid to grass are just a mass of weeds. Some areas that have been grassed are just left uncut. Storm drains are filled with builders rubble and need to be cleared. Despite numerous requests to Linden Homes Management - customer service is very poor or non existent. Requests go unanswered. Lampposts have never been painted and all need some attention.
1/5
TrustpilotDo not buy Linden Homes new builds
We moved last year, there were issues that we weren't aware of, especially with the build and they are still not resolved and asking Linden homes to do anything is like playing a waiting game, they never respond I time and when they do there is hardly any outcome. On top, the communal areas of the development aren't maintained at all even though we are charged by a management company appointed by Linden homes. Do not buy from Linden homes, they build poor quality homes with terrible maintenance.
1/5
TrustpilotHouse not finished when we completed…
House not finished when we completed and still having constant issues after a year and a half. No one interested in fixing anything, communal areas unfinished and not maintained (management company won’t take it over as it’s so bad). Been called liars regularly by Customer Service and cannot believe we have had to take 17 days unpaid holiday for contractors to come and do remedial work and still not completed. (NHBC not prepared to help nor the Consumer Code ombudsman, all work on behalf of the builders)NEVER going to buy a new build ever again.
1/5
TrustpilotIf you are thinking about buying a Linden Homes property, THINK AGAIN..
The house on the Heathlands development in Frimley I bought from Linden Homes four years ago is the fourth new house I have owned. I can honestly say that I have never experienced such poor customer care before. Usually, when you telephone them, they either do not answer or the person you need to speak to is not there. If you email you do not get a reply. When they finally acknowledge that you have a complaint they will eventually send someone to look at it. That person says he will make a report then you hear nothing until you are forced to contact them again and the cycle is repeated.I had a major problem with my balcony which is still not resolved after four years. Numerous different people have been sent to look at it and they all agree it has been built to a very poor standard but nothing gets done. I eventually contacted the NHBC who took the case on and it looks like it will be sorted soon. The contractor they have assigned to the job told me that Linden Homes do not have a maintenance department so they will always drag everything out in the hope that the customer gives up. To make things worse, they have assigned the management of the site to First Port and they are just as bad.
1/5
TrustpilotFrimley Heathlands development
DO NOT BUY FROM LINDEN HOMES!!! We opted to do shared ownership through an organisation called so resi (thames valley housing) and did not know Linden homes where the developer until AFTER we had put our deposit down. I think if we had known how poor their standards were we would of looked else where. Not only did we move into a house with multiple “snagging” issues which delayed our moving date 6 times, the surrounding grounds have been left a STATE!!! Even after our completion date being moved serval times, we still moved into an “unfinished” property. Everything had been rushed, the standard is disgusting for the price we have to pay.
1/5
TrustpilotAbsolutely horrendous, do not purchase from Linden Homes!
We have been living in the Linden Homes development in Frimley for a year and a half and the site is still not finished. The road was left unfinished for the majority of this time along with no street lamps. The entrance to the site is falling apart and looks absolutely horrendous, it is sad to have to drive past this every day. We all pay a large maintenance charge even though the gardens are not maintained properly and parts of it are very unsafe, the entrance is unfinished and unsafe and there is a big problem with the drains for the whole development as we all experience smelly showers and toilets from the inadequate drain system. Despite the whole development complaining they have done absolutely nothing and continue to deliver appalling customer service. My advice would be to stay away from a Linden Home Development.
1/5
TrustpilotLinden Heathlands Review
The site I own a property on in Surrey has still not been finished and I have lived there for nearly two years. There are serious health and safety risks around the whole site and linden seem to have down tools and disappeared. The quality of build is rushed and has never been snagged properly 1 year after as they said they would for settlement cracks etc, plus we have had some tiles fall off our house and we are still waiting for them to be fixed.
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