Trusted Agent profile · Newquay
★★★★★
82 reviews across 3 platforms
3A Berry Road, Newquay, TR7 1SF
Bradleys Property Rentals's office in Newquay, at 3A Berry Road, is rated 4.0 out of 5 across 82 reviews on three platforms, including 62 Google reviews rated 4.7.
Every review we hold for the Newquay office, from every platform, shown as written. First names only.
1/5
FacebookSpam calls all day from them this week and I don’t know why. Even after I’ve blocked them I’m still having voicemails left.
We would only be calling you if you had made contact or enquired with us. We’re not in the game of wasting your or our time 🤷♂️
5/5
GoogleThe whole team and Bradley’s Newquay were amazing! Kathleen was in hand whenever we needed her during a massively stressful period with buyers pulling out, she made us feel at ease and get back on track extremely quickly. Could not recommend them highly enough!
5/5
GoogleI would highly recommend Bradleys Newquay and their fantastic service! They couldn’t have been anymore helpful; they were always extremely friendly and thorough during the entire selling/buying process. They kept me informed every step of the way and answered all of my complex questions. I would definitely use their branch again! Thank you Bradley’s Newquay 😁
5/5
GoogleMy first-time home-selling experience with Bradleys, particularly with agent Alex Kerry, was nothing short of exceptional. Alex and his team were consistently professional, always available to answer any questions, and made the entire process seamless. Highly recommended!
5/5
GoogleIncredibly helpful and thorough. Octavia from the Newquay branch was an absolute gem throughout our home buying journey. Not only was she incredibly helpful and thorough in assisting us in finding our first home, but she also went above and beyond by personally stepping in to push things forward and ensure we got the answers and solutions we needed in a timely manner. Octavia's dedication and professionalism truly made the process smooth and as stress-free as a house purchase could be. We couldn't be happier with her exceptional service and would highly recommend her to anyone in search of their dream home.
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc
1/5
GoogleBradley’s are hands down THE WORST estate agent I have ever had to deal with as a tenant. I would never use them ever again after my experience. I would actually give them 0 stars if I could! Alarm bells were ringing the moment we did the inventory check and they had ‘light bulbs not working’ on the inventory rather than actually replacing them for when we moved in. They hardly ever came to check the property, maybe once a year, which I’m sure isn’t what they agree with landlords. The property was riddled with damp and mould which took them 3 years to do anything about. If you have a pet do not use them as they charge you £170 for ‘fumigation’ when you check out. When I questioned what this was before signing the contract they told me it meant spraying the carpets with an over the counter flea spray. WRONG!!!!!!! Disgusted they tell you lies to sign a contract knowing full well you will get charged. Terrible agent, avoid at all costs.
Thank you for your comments. Whilst there are a number of points upon which we are not agreed we consider it appropriate to provide clarity regarding our pet policy in particular. Wherever possible we encourage our landlords to consider pets rather than to impose a blanket ban. In this instance your former landlord agreed you may keep a dog at the property subject to specific conditions. You signed an appendix to the tenancy agreement which quite clearly stated “The carpets are to be PROFESSIONALLY cleaned at the end of the tenancy by the Tenant and receipts for such work submitted to the Agent” and also that “At the end of the tenancy the property will be PROFESSIONALLY FUMIGATED for the purpose of destroying any pests that may remain the full cost of such pest control will be met by the Tenant and receipts for the same submitted to the Agent”. You did not comply with these provisions leaving us no option but to arrange the works on your behalf. You had the option to arrange these works yourself but chose not to, this being a view shared by the TDS whom arbitrated the deposit administration independently. For the avoidance of any doubt, this Company did not make any financial gain whatsoever as the £170 to which you refer was the price quoted by an independent contractor
5/5
TrustpilotVery good so far....
Very good so far.... This review is based on an unfinished transaction that is to say we have not reached completion. However, their service so far as been exemplary in terms of marketing and in ease of dealing with them. I believe I was given expert advice upon which I acted and realised a very good price for my property. I have been asked to submit a review, but given no incentive to do so. The staff in Saltash that I have dealt with are a friendly bunch.
2/5
TrustpilotThey won't answer any question…
They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.
5/5
GoogleWe recently purchased an apartment in Newquay which was being marketed by Bradleys local team, conveniently based locally in the centre of town. We received regular updates as well as ongoing advice and support, not only regarding with our purchase but also finding local traders, solicitors and surveyors. A very friendly bunch always happy to take a call and help resolve any queries we had. Very happy to recommend and would be happy to work with them again.
5/5
GoogleWe purchased our house through Bradleys and Alex (our estate agent) was fab from start to finish - friendly and informative. He kept us updated and ensured the purchase was as smooth as possible. The rest of the Bradleys team were great at sorting each hurdle and always knew where we were in the process! A fantastic estate agent!
1/5
TrustpilotWorst customer service I have ever…
Worst customer service I have ever received. Made to feel like my thoughts and views were insignificant and I was stupid!! I have been in sales and senior management for 25years and have never experienced such a lack of customer care. I would never recommend anyone to use this company to sell their home, people deserve more than this company delivers.
5/5
GoogleRichard and his team were outstanding with their level of communication and support to make this sale happen. We are very thankful for everything they did to help us buy our home! 🙌 …
5/5
GoogleWhat a pleasant experience dealing with Bradley's Estate Agents, Alex Kerry who was extremely business like and efficient on my recent viewing and proposed purchase. Even more impressive as was handled under the pressure of being very busy!
Thank you for your review, we are so pleased you are happy with the service from Alex and the rest of the Bradleys team!
5/5
GoogleOur home move took nearly five months and has been stressful at times however Richard, Kathleen and Alex have been the most amazing team of estate agents. Chasing loose ends and keeping us updated every step of the way. We’ve found our forever home so don’t intend on moving again (not for a very long time anyway) but if we did we would 1000% use Bradley’s. Excellent team
5/5
TrustpilotI'm not good at using computers and…
I'm not good at using computers and sending emails etc. The staff at Bradleys are so helpful, anything I wasn't sure about, I would call them and they would give me advice. I can't fault there great service and friendly attitude. Thanks Bradleys.
5/5
GoogleExcellent service throughout the process. Richard and the team are exceptional.would highly recommend.
5/5
GoogleWe found Bradley’s to be a professional and responsive service. All of the staff were friendly and easily contactable. They communicated well and often with us and behalf of their client. They called back when they said they would. Given their approach with us as purchasers, we would consider using Bradley’s for a sale in the future.
Thank you for your review we are so pleased you are happy with our service.
1/5
TrustpilotWent into Taunton office a week ago for…
Went into Taunton office a week ago for a valuation on my apartment , was told I would get a phone call back later in the day , one week later still no phone call . It’s now going on with the agent next door , and guess what I won’t be buying off Bradley’s
5/5
GoogleWe had a very good experience with Bradleys. We used their broker David- who managed to secure us a mortgage in principle even though our circumstances were a bit complicated and changed several times due to the first lockdown. We were then passed to a case manager - Emily - who did a brilliant job of chasing up the lender when there were delays. Buying a house off plan during lockdown was a very stressful experience and we experienced some setbacks and delays, so much so that it seemed like it might never happen. We were well supported every step of the way though by Shah at Nansledan. He kept us up to date, and was really on top of chasing up the solicitors and keeping us informed. He managed to stay cheerful and reassuring even when I was a bit stressed and phoning him a lot! He also made some helpful suggestions and was very diplomatic when my husband and I couldn't initially agree on the colour of tiles or worktops :-) Shah stayed in touch once we'd moved in and was on hand to help still even when we'd been officially handed over to Morrish, even coming down to help after he finished work one evening when I couldn't figure out how to set the heating timer. He was a pleasure to deal with throughout and made a stressful experience feel just a little bit easier. We were so happy with our new house once were able to go in and look at it- it was even more beautiful than than we'd imagined from looking at the drawings, and we are still just as happy now that we've been here for a couple months. Morrish have been great and have responded really quickly to some bits of snagging work - for example, once we reported an issue late on a Friday afternoon and at 8.30am on the Monday morning we had the site manager and a decorator on our doorstep, ready to come in and fix it. They have all been really polite to deal with, including the customer service team who I've emailed with any issues, and consistently provided great customer service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGot my first home in the UK through Bradley's Estate Agents, and they have remained supportive, professional, with excellent customer service. They have lovely and dedicated staffs at both their local office and head office. They are the best estate agents by a thousand mile. Thank you for always coming through.
5/5
GoogleI've just purchased my first home with bradleys estate agents. Octavia and the team have been fantastic throughout. A friendly and professional approach. Would highly recommend!
5/5
GoogleIn these difficult times Bradley's managed to sell my house for a good price. The team at the Newquay office were exceptionally good during all stages of the sale. I'm glad I chose Bradley's to sell my property and would so again. Thanks so much for the good work guys. Graham Smith
5/5
GoogleBradleys were really helpful from first show around and helped us through the trickier aspects of conveyancing. Always very responsive to emails and we never felt under sales pressure. We are delighted with the new home we bought through them.
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