Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDirty bunch of crooks
Dirty bunch of crooks . Ignore all calls for repairs and leave a family with babies in poor conditions with damp, unrepaired dangerous conditions and when you have enpugh and move out they then reply to email very promptly accusing you of leaving the place a mess and saying you're at fault for all the repairs . Will do anything to keep deposits. STAY AWAY BAD COMPANY
Thomas · 15 August 2018
Agent replied · 15 June 2024
Hi Thomas, Sorry to read that you have experienced issues with a Martin & Co office. Please could you update your review to let us know which office you have been dealing with? This will allow us to investigate further.
★★★★★ 1/5
GoogleCompletely uncontactable for 3 weeks, no one ever responds to emails and the office is apparently empty at all times. If you need to move quickly avoid this agent
Ciara · 29 April 2024
Agent replied · 24 August 2024
We appreciate your feedback and apologize for any inconvenience you've experienced. Upon investigation, we found that the property you inquired about has not been on the market for the past three weeks. We also noticed that your inquiry was made just six days ago. Our records indicate that a member of our staff promptly responded to your inquiry via email on multiple occasions and apologized for any inconvenience caused. We value accuracy in reviews and strive to provide timely and responsive service to all our clients. If you have any further concerns or questions, please feel free to reach out to us directly.
★★★★★ 1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. Yeovil Branch. Scam you out of the majority of your deposit return. They ignore all the Landlords failings when you move into the property with a list of faults and deduct pretty much all your deposit on handback with faults (such as mould) that you cannot prevent because of the condition of the room. Appalling treatment and completely unprofessional staff. They just wash their hands of you.
David · 27 July 2023
★★★★★ 5/5
TrustpilotExcellent!!
I used Martin & Co in Dundee to sell my flat, I can't recommend Harry enough. Not only did he get me more than I first anticipated, it only took them 10 days from the flat being listed to an accepted offer. Brilliant!
Callum · 4 June 2021
★★★★★ 4/5
TrustpilotMy first time trying to let
I didn't end up finding a property through Martin and Co, but my experience with them was very good - I worked with a young woman named Charlotte who was very good at explaining the different steps of the process to me and helping me to understand what needed to be done (I am only 18 and this is my first experience in letting). Additionally, when my potential landlord let me down (through no fault of the company) I was able to speak to the manager who was very apologetic and then Charlotte continued to help me look at other places. Overall, my experience with Martin and Co (Westbury) was very positive.
Logan · 23 November 2022
★★★★★ 5/5
TrustpilotReally good experience
Dealt with Nasreen and Sharon, was sorted very quickly and with incredible professionalism and friendliness!! I only had a week or so for moving, and was heard and kept in contact with throughout the process. Really impressed with the service I’ve received so far!! Thank you!
Milly · 1 July 2020
★★★★★ 1/5
GoogleVery bad communication, not responding to emails, not answering phone calls, took ages to get my deposit.
They asked me to pay council tax after I left the property which was completely shocking,lost confidence dealing with them.
Mohammed · 19 October 2023
Agent replied · 24 August 2024
Thank you for sharing your experience. We apologise for any frustration caused during your time with Martin & Co. As the recently installed new owners of the business, we are fully committed to delivering communication, responsiveness, and overall service. While we can't speak for past actions, we assure you that we are focused on providing a more efficient and transparent experience moving forward.
If you have any additional concerns or feedback, please don't hesitate to reach out. Your input is invaluable as we continually work to enhance our services.
★★★★★ 5/5
TrustpilotTenants
This is for the Gloucester branch hallum has been an asset to me on finding tenants for my Propertys he has a brilliant eye for choosing the ideal tenants which takes all the worries away!!! Many thanks to hallum and the Martin &co staff for all there help .
Dave · 4 November 2024
★★★★★ 5/5
TrustpilotGreat service!!
My experience so far with Martin and Co has been great! Liam has helped us in finding accommodation after very little help from other letting agents around Falmouth. After viewing a few properties with them they did not give up in helping us to find a home. They are polite, attentive and hardworking. They also have a website in which you can sign into your personal account to see all the information about your tenancy which is super helpful. We are looking forward to moving into our new home with thanks to Martin And Co.
Ollie · 3 November 2022
★★★★★ 5/5
GoogleWe have supplied metering solutions for many of Martin & Co's properties over the years. Always a very friendly bunch, Neil Williams and the team are extremely personable and efficient, and I look forward to continuing to support the team on their future projects :)
Vinny · 25 August 2020
★★★★★ 5/5
TrustpilotExcellent Service the team are really…
Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much
Harriet · 25 February 2021
★★★★★ 5/5
TrustpilotExcellent
Having looked for a property for nearly 8 months, I had come to loath interacting with eattae agents. Martin and Co was a breathe of fresh air, specifically Claire in the Tamworth office, who was exceptional. Sadly we have not managed to get the deal away this time but I look forward to seeing what they have coming on in the future. She is a credit to this company.Ed
Guy · 29 September 2023
★★★★★ 1/5
TrustpilotNot responsible
They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.
Rajesh · 21 March 2024
★★★★★ 5/5
TrustpilotHelpful and friendly negotiations!
Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!
Aiden · 2 November 2019
★★★★★ 4/5
TrustpilotGloucester
No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you
Tony · 4 December 2018
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
Diana · 31 January 2026
★★★★★ 1/5
TrustpilotWant a laugh?
Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!
Paul · 8 December 2022
Agent replied · 15 June 2024
Hello Paul, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
★★★★★ 1/5
GoogleTerrible company , as a landlord I was totally let down by this agent ! Would not recommend at all !!
Carol · 7 September 2025
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable
Chris · 9 January 2023
Agent replied · 15 June 2024
Hello Chris, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
★★★★★ 1/5
Trustpilotthis agency is not serious and it discriminates
this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022
CTH · 5 January 2023
Agent replied · 15 June 2024
Hello CTH, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
★★★★★ 5/5
TrustpilotRecently used Martin & co to buy a new…
Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!
Matthew · 31 October 2019
★★★★★ 5/5
TrustpilotVery responsive Reading team
Very responsive team in the Reading (Whitley Street) office. Stephen Dyal has been particularly helpful in resolving any issues we have had, being on hand at any time, including coming out to fix our boiler at the weekend. Thanks Martin & Co Reading team!
Jonny · 19 October 2019
★★★★★ 1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
Simon · 28 May 2022
★★★★★ 5/5
TrustpilotThe staff at the Cardiff office were…
The staff at the Cardiff office were great. But Steph was a legend! So polite, so helpful and great communication skills. Made it all so much easier. Having used a few places this office was the best so far.
Xxxxx · 25 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
