Trusted Agent profile · Newport
★★★★★
1,111 reviews across 3 platforms
Gold Tops House, 8a Pentonville, Newport, NP20 5HB
Auction House's office in Newport, at Gold Tops House, is rated 4.8 out of 5 across 1,111 reviews on three platforms, including 20 Google reviews rated 4.9.
20
Reviews on Google
This office
8
Reviews on Facebook
This office
1,083
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotThe sale went smoothly
The sale went smoothly. Someone was always on hand to answer any questions I had prior to the auction
Hi Brian, great to hear you were guided with helpful advice for your first time selling at auction! Best, Auction House
5/5
TrustpilotExcellent service.
Bryan and the team were very professional and thorough and also a lovely friendly bunch. Thank you for everything.
Hi there, thanks for taking the time to leave this excellent review about Bryan and Auction House East Anglia's professional and through service! Best, Auction House
5/5
TrustpilotDan Lawrence was outstanding.
Dan Lawrence was outstanding.I was very much pleased with the quality of the service I received from this business.Dan went above and beyond to help me find the perfect property
Thank you Shajeel for your lovely review of Dan at Auction House North Wales, we are so glad Dan was able to help you and wish you all the best with your new property. All the best - Rachael
5/5
TrustpilotHappy Seller
Using Auction House UK was simply the best way to sell my property. Catherine was brilliant from start to finish. I would highly recommend.
Hi Angela, thank you very much for sharing your review and also for your recommendation. It's great to hear you had a good experience with Catherine. Best, Auction House
5/5
TrustpilotQuick, efficient and helpful
From start to finish, Jenny has been extremely helpful and knowledgeable in the quick and efficient sale of my property. She explains everything, goes the extra mile and is always on-hand whenever I’ve needed to speak with her. Jenny and Auction House made the whole selling process so easy. Thank you so much!
Hello Jim, Thanks so much for your review. We're so happy to hear that you found the selling process so easy. All the best. Abi
5/5
TrustpilotHighly recommend
Jon and Stephen were amazing, so helpful and friendly keeping me well informed throughout the whole process. They took all the pressure of selling a property away and achieved an excellent result. I am really impressed with this company.
Thank you for your great feedback. We're so pleased you've had an excellent experience. All the best - Sam
5/5
TrustpilotI dealt with Kate
I dealt with Kate. I’ve got a fair bit of property but rarely buy at auction and Kate helped me to avoid tripping over my shoelaces (metaphorically ).
Thank you, Chris, for your review of Kate and Auction House. We are so pleased to hear Kate provided you with a 5-star service. All the best - Lauren
5/5
TrustpilotDan was always on hand to assist…
Dan was always on hand to assist throughout the transaction and was instrumental in bringing about a satisfactory conclusion for all parties. Any queries were dealt with almost immediately.
Thank you for your review of Dan and Auction House North Wales. We are so glad to hear you found our service to be responsive and had a satisfactory outcome, and we hope to see you again. Best wishes - Rachael
5/5
Trustpilotextremely helpful…
Olivia Boulting was extremely helpful and we always felt she had everything under control.
Hi Fred, thank you for your kind review of Olivia in the South West team! Best, Auction House
5/5
TrustpilotFrom first meeting to cash in bank just…
From first meeting to cash in bank just ten weeks. A seamless process. Dan was an excellent contact and represented the company well
Hi Mr and Mrs Shone, thank you for taking the time to leave a great review. It's lovely to hear that you experienced a seamless process with Dan and the North Wales team. Best, Auction House
1/5
Trustpilotpaid a deposit to bid, then not refunded
auction house London, paid a deposit to bid, they cancelled auction and have still not returned my deposit so i cant bid on next auction. also failed to reply to email offer and failed to have keys for access to the property i had booked a viewing with, and worst of all was the legal pack with £10k worth of hidden fees and a 14 day completion requirement. UPDATE: now the company is trying to have my review removed! and now its been 9 days and still £6200 has not been returned to my account! Further update my bank starling has had to claim back my deposit and I have also learnt after they informed me they had sold the property which was a lie as its now listed on with a local estate agent on rightmove, the agent asked on my behalf if they had received my two pre auction offers which legally they have to submit. They didn't, the seller knew nothing of my offers.
Hello David, Thank you for your feedback. The 'deposit' you paid for the auction was a pre-authorisation where funds are held but not received by us. We can confirm that the hold was released after the auction, however the time in which it takes to be made available in your account is dictated by your bank, unfortunately we do not have any control over this. The vendor of the property declined your offer which was explained to yourself and your solicitor. One of the team also called you to ask if you would like to raise your offer for the opportunity to proceed with the purchase, however, they were of the understanding that you were no longer interested in the property and would not proceed. We understand that you were disappointed to not be able to purchase the property for the price you were hoping to pay. All customers are advised to read the legal packs/special conditions before proceeding to bid, as these may contain additional fees or timescales that are specific to the property in question. This information is readily available for all customers to access and is an essential part of the customer due diligence process that allows you to make an informed decision on whether you are happy to proceed with a purchase. We apologise for any breakdown in communication from the team that may have contributed to how you feel about your experience and we will take on board your feedback to review our processes and how we can improve our service.
5/5
TrustpilotAuction House London, A Stellar Experience!
Auction House London exceeded my expectations. Their team is professional, knowledgeable, and makes the auction process smooth and stress-free. The listings are detailed and transparent, and the auction itself is organized with energy and fairness.What truly stands out is their customer service, always prompt, approachable, and helpful. Whether you're buying or selling, Auction House London makes the process easy and rewarding. Highly recommend for anyone in the property market!
Hi Paul, thanks for taking the time to leave this fantastic feedback, it's great to hear about the professional and knowledgeable service you received! Best, Auction House
5/5
TrustpilotVery easy company to deal with
Very easy company to deal with, once you are registered the online auction is really simple to use and the information you need is easy to access. I had a question prior to the sale and someone from the office took the time to find the answer and call me back. The after sales service was very fast and efficient and they're happy to answer any questions. Thank you Auction House.
Hi Jenni, great to hear that all the information you needed was easy to access and the after sales service was fast & efficient! Thank you for taking the time to leave us feedback. Best, Auction House
5/5
TrustpilotExcellent Service
This was my first experience of I using auction as a method of property sale. I was initially responded to by Noah who was courteous and professional at all times throughout the process. I also have to give mention to the chaperones from Auction House, who attended the open viewing days for the courtesy and professionalism they show towards myself and the viewing public. All in all It was a very positive experience for me and I wouldn't hesitate to use Auction House services in the future and/or recommend their services to others.
Thank you for your review of Noah & Auction House. We are so pleased to hear you were provided an excellent service. Thank you for recommending us to others and we look forward to helping you again in the future.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Will definitely use again
Hi Dean, thank you very much for your five-star review. We appreciate your kind words and are glad you had a great experience with us! Best, Auction House
5/5
TrustpilotAttended an event
Attended an event. Great speakers. Great connections. Trusted property professional introductions.
Hi Andrew, thank you very much for your five-star review and your kind feedback. Best, Auction House
5/5
TrustpilotGreat professional service from staff
Great professional service from staff . Jenny Austen is outstanding in dealing with all aspects of this sale.Highly Recommend
Hi, it's great to hear of the professional service that you received from Jenny in the East Anglia team, thanks very much for taking the time to leave a review. Best, Auction House
5/5
TrustpilotAbove and beyond
I just wanted to say how happy I am with Dan at Auction House. As a professional trader, I have used Auction house for some time, this is the first time however I have used Dans patch, he went above and beyond to get my property sold at the best price. He was extremely pro active and gave me regular updates. It’s refreshing to have someone look after you who truly cares. Great stuff!
Thank you for your review of Dan & Auction House. We are so pleased to hear Dan went above and beyond for you. All the best - Lauren
5/5
GoogleWhat a refreshing change to work with marc and his team !! Professional, engaging ,helpful, personable,all these describe auction house wales I would highly recommend you won't be sorry !! What a good team 👏
😀 Thank you, Susan, for your amazing review - this makes us very happy. It was a pleasure working with you and we hope to do it again in the future! …
5/5
TrustpilotMark was incredible
Mark was incredible, made my first auction experience easy and smooth especially with the lack of knowledge I have around auctions. Definitely recommend him to everyone!!
Thank you for your review of Mark & Auction House, we are so pleased to hear Mark helped make the experience easy and smooth. Thank you for recommending us - All the best, Lauren
5/5
TrustpilotA great team of property experts
We worked with Hayden on a recent property purchase; the deal went through very smoothly and Hayden was very flexible and accommodating to delivering service far beyond our expectations! I would highly recommend him and his team at Auction House!
Hello Chris, thank you for sharing your feedback. We're delighted to hear about your experience working with Hayden. All the best - Abi
5/5
TrustpilotVery helpful
I have not bought at Auction before but Catherine was very helpful and explained the process to me and was on hand to answer any questions I had
Thank you Irene for your review of Catherine & Auction House. We are so pleased to hear you found Catherine to be very helpful - Lauren
5/5
TrustpilotBrilliant service
Despite very mixed emotions on selling my parents property Gary provided excellent reassurance, empathy and professionalism. We had a few bumps along the way however Gary stuck to the task in hand, provided excellent communication and dedication to give us a positive outcome. Thank you Gary and Auction House
Hi Richard & Laura, Thank you so much for your wonderful review. We're so pleased that the East Anglia team were able to support you through this difficult time and provide a positive outcome. All the best - Abi
5/5
TrustpilotEverything went as planned
Everything went as planned, without any surprises. The team responded very quickly and professionally every time when assistance was needed.
Hi, thanks very much for the great review, we are pleased to hear that everything went well and you had a good experience with the South West team. Best, Auction House
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Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
