Trusted Agent profile · Newmarket
★★★★★
1,383 reviews across 2 platforms
Meldreth House, Wellington Street, Newmarket, CB8 0HT, CB8 0HT
William H Brown's office in Newmarket, at Meldreth House, is rated 2.3 out of 5 across 1,383 reviews on two platforms, including 146 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. William H Brown Newmarket hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
1/5
TrustpilotIt's like dealing with 2nd hand car…
It's like dealing with 2nd hand car sales, all promises, pressures and disappearing acts.Avoid these..... there are far more open and communicative estate agents out there.
5/5
GoogleI only have reasons to commend Sue for her amazing work: always kind, very attentive, responsive and with a smile upon her face. She guided me to rent my new home as no one else did before. Thank you so much! I would add the same compliment to Alessio, a great asset to the company.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotStaffs of William H Brown (a division…
Staffs of William H Brown (a division of Sequence Ltd) are full of bullies and harassers with no sense of good customer's value. Thye breached my confidentiality which had caused me and my family serious emotional distress but when I raised compalint, everyone began denying claiming that it wasn't them and niot investigation has been provided to support that it was actually investigated, no interview had been granted in person. Too bad.
1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
TrustpilotMy experience with the corby branch of…
My experience with the corby branch of William H Brown was a good experience.
5/5
GoogleOur main contact was Alession, he is very informative and very knowledgeable about the property which he deals with. He is very helpful and provides all the required details and make sure its proper throughout the letting process. I would recommend this Agency and I would also deal with this agency in future as well.
5/5
GoogleThe lettings agent Sue helped us with our move into a property run by William H Brown. She was incredibly helpful and quick to support us with all of our queries. We felt really well -supported with all of the necessary documentation admin and when viewing the property she was thorough and well-informed. Excellent experience!
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
5/5
GoogleSue was extremely responsive and professional- a great source of advice and helpPositiveResponsiveness, Professionalism
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GoogleAlessio is good! Professional and passionately
5/5
GoogleThank you very much! From when Patricia showed me around the property, to organising the rental agreement with Susan O’Connor- i could not be more satisfied. I felt trust and discretion with both of them, and that is very important. Thank you again, and i would fully recommend William H Brown.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll of our dealings were with either Charlie or Sue both of whome where friendly and professional and showed an interest in my partner and I. We hit a couple of bumps during the application process but they where both very helpful and helped us to overcome the issues and helped us to secure the tenancy to our beautiful house.PositiveResponsiveness, Professionalism
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown Newmarket hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
