Savills Lettings reviews in Newmarket

★★★★★ 5/5

Trustpilot

Having worked with Savills for a few…

Having worked with Savills for a few years, we have nothing but positives to say about the organisation. The team is filled with experienced professionals like Terry Lane who has been a pleasure to work with. He is very responsive, efficient and has an abundance of knowledge within the industry. Colleagues like Terry allow the Savills to continue to be an industry leader.

Gov · 16 February 2023

★★★★★ 1/5

Trustpilot

Dishonest and sly, avoid Savills.

Rented a property for a year with no issues so decided to stay for another year, after we signed the contract they told us a neighbour had been complaining for the last year about parking and now the neighbour is making us feel very uncomfortable. When we wanted to give notice and cancel the other year they told us it was too late and we don’t even have a break clause so there’s nothing they can do. Worst customer service in the world

Tom · 2 May 2020

★★★★★ 5/5

Trustpilot

Adel has been fantastic!

Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)

ChloeE · 23 November 2020

★★★★★ 1/5

Trustpilot

To avoid

To avoid They tend to send newly appointed cheap and cheerful sales team to evaluate your hard earned propertyIt is ONLY in the UK that is possible to become an Estate Agent within 24 hours at the speed speed of a Bowel wind. Selling a property in two weeks one has to be an ignorant not to figure out to be under valued They now have out of desperation created a debt collection agency and instead of calling themselves debt collectors they sugar coat with mouthful job titles . I have no debts with my dishonest mortgage company Jasper Mortgages that I have been for nearly 16 years . Their telesales ; those frustrated Zero hours contractors that are far from being trained or even qualified to assist ; they stopped my direct debit ; and I fall to 3 months with unpaid mortgage ; yet it took me three months to re establish my direct debit. Whilst I’m still as usual making my direct debit payment mortgage the same as the last 16 years . Jasper mortgages Appointed Savills “ debt collectors “ to reprocess my property calling themselves receivership . How shocking is this ? I have three mortgages mounting to an amount of 3000£ / month ; with not a single late payment ; and they think they harass a single mother to come and bark with legal documents NOT SERVED TO ME. But pinned on the door of the wrong flat ; the same old story ; intimidation technics to get it their way . I have recorded ALL MY CALLS ( yes I advise whoever reading this to record your calls anywhere you call in the UK FOR YOUR PROTECTION) .Jasper mortgages as revenge they sent me Savills.. to intimidate me because simply I voiced my opinion ... if you want to get it cheap and cheerful with a phone system that is not functioning .. repeated information ; not recognised ; then a stream of Zero hour frustrated employees that compensate their anger and frustration on the clients ; again through a stream of Police Interrogation style of security ONLY FOR THEIR OWN PROTECTION ... the rest is clearly doesn’t matter .. the fact that all those are and could be health damaging .. waiting ; repeating ; being interrogated, condescending behaviours ; you then feel hopeless angry and of course lash out as I did . Called them justified names .. all those zero hours ; trainee ; interns are equal pur and simple .. SLAVERY . All these people are compensated with non sensical job titles .. as a result they put their frustrations through condescending and shocking so to speak securities . I truly don’t know which loser would want to come and pay my mortgage ??I now have started to creat a full document /dossier including all recorded calls with various parties with Savills All shocking ; you believe in me . And will dispatch to Savills around the world I feel that I need to give them the taste of their own poison ... harassement and destroying their reputation the same the have done with mine . Let the global management hear for themselves their appalling manner dealing with upset and angry clients . Let them hear how their brand is damaged through a stream of disputable people feeling entitled .They are arrogantPatronising Condescending Above all all this entitlement of bullying attitude that is beyond me This is not a fake review .. unlike others that I’m confident must have been commissioned elsewhere .Don’t fall into their bogus evaluation benefiting their companyDon’t fall into their debt collectors sugar coating their job titles They have been harassing the wrong tenant with important legal document PINNED TO THE FRONT DOOR AND NOT SERVED. Being normal practice in any democratic country And no one is there to say .. what about this DATA PROTECTION ACT a total scam to use it in order to get hold of all your details and allow themselves to ignore the same as and when it benefits them Is there any descent behaviour left ?Whoever appears here on behalf of Savills to say how sorry they are then I would ask them to go and ask the question and find out through I’m a single mother and they are trying to bank on it But they are knocking at the wrong door as I shall pounce back and give the taste of their own poison and wouldn’t get intimidated.

Lucy · 31 March 2020

★★★★★ 5/5

Trustpilot

Natasha is amazing

Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!

Yan · 15 February 2024

★★★★★ 5/5

Trustpilot

Jack exceeded expectations- 10/5 rating!

Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!

Callan · 16 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend, especially Yato

Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.

Dmitry · 26 March 2024

★★★★★ 1/5

Trustpilot

Disgraceful Conduct

Following my formal complaint about their conduct, a director of Savills issued an email which contained what I consider to be a malicious, defamatory and accusatory statement made directly about me and shared with others.I made a further complaint about this conduct considering it could also be a matter for the police and rather than settle the matter quickly and sensibly, a 'customer relations' manager was tasked with 'investigating' the contents of the email.I gave Savills 7 days to respond and they rather arrogantly told me their policy allowed for 28 days. When I sought to reply to Savills by email, I then received a notification that Savills had blocked my email address.How thoroughly unprofessional.

Anon · 6 March 2024

★★★★★ 5/5

Trustpilot

I was so impressed with the service.

I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.

Caron · 25 January 2021

★★★★★ 4/5

Trustpilot

Ritesh Gopaul has done an excellent job…

Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.

Mr · 19 September 2024

★★★★★ 1/5

Trustpilot

Worst year of my life

I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.

Clair · 28 January 2020

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!

Charlotte · 27 February 2024

★★★★★ 5/5

Trustpilot

Everything was handled…

Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.

Michael · 2 June 2020

★★★★★ 5/5

Trustpilot

Tom Smith - great property manager

Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you

Eleanor · 8 April 2024

★★★★★ 1/5

Trustpilot

Had the unpleasant experience of…

Had the unpleasant experience of dealing with Savills North Devon and Rent Shield Direct. Charlotte, although initially helpful and recommended to me, soon changed her tune ... Firstly avoid ANY company that uses RENTSHIELD (let's totally screw over your life, especially when dealing with #evilemily) DIRECT. Secondly avoid SAVILLS especially where you are self-employed and don't have a profit greater than £18k. If you are a small business owner actually living off your earnings as so many of us are you may as well check into your nearest campsite! A wholly upsetting and demoralising experience where no one wants to listen to you. I actually put in an official complaint against Charlotte but only part of it was actually investigated - the rest ignored, i'm guessing because there was actual validity in my complaint.

Emms · 14 January 2020

★★★★★ 1/5

Trustpilot

One star is one too many after dealing…avoid!

One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!

Emma · 10 January 2020

★★★★★ 5/5

Trustpilot

I am writing to give a special thanks…

I am writing to give a special thanks to Jess Exley, her follow up and fast response is just excellent. I am an overseas client but the time difference didn't bother us at all, Jess has shown her professional and answered all my queries. My family will relocate to UK in June, and I'm really thankful for Jess's help.

Freda · 19 May 2021

★★★★★ 5/5

Trustpilot

Sophia was excellent from start to…

Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.

Jon · 24 January 2022

★★★★★ 1/5

Trustpilot

Stay well clear of savills

Stay well clear of savills. I've been robbed £600 from a deposit after a 3 month dispute. £350 was held back saying I had rent arrears which wasnt true. This is FRAUD. as I could prove all of my payments that were correct, Every time I asked where these arrears have come from I didnt get an answer and no one could tell me where or when these arrears came from. They will give you a massive cleaning bill even though the property is clean and in good condition. I went to the payment protection scheme and they are just as useless. I am now taking legal action to get back the rent arrears which was wrongly taken from me. You dont expect to be done over by a big company but they are hiding behind the big name. I cant believe they get away with doing this to people.Dont be the next victim of fraud and give savills the pleasure of robbing your deposit.

Mickey · 4 December 2019

★★★★★ 5/5

Trustpilot

Thank you Jess Exley for everything to…

Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)

Ryan · 19 October 2022

★★★★★ 1/5

Trustpilot

Savilles+Rechy beggars even tho flat in trust dispute+Rechy 'attorney' fraud/theif so rascist Nationwide refusing to let us have r money

Savilles,McIntyres+Rechy May sending begging letters to us to move flat out of Savilles,shall to gladly but flat not our is it?!! We have no reason to pay- In trust dispute with James McIntyre of Sorn Castle,Rechy May of Eachwick Hall and Fergus 3 Cuddy lane Morningside,and their rrpective partners bullying us causing hospitalisation of my darling husband for the last five yrs who had been mistreated in several hospitals but the McIntyre/Mays don't want him discharged just interested in our money,they were trying to wreck our happy marriage fir the last ten yesrs!They lying saying flat is ours/Gavin'sbut then return the title deeds,they are dealing with MMS/Denton's,Jackie McLaren the+Andrew Biggqart,just ripping us off and begging for miret,Gavin and I don't think so,that is racial hatasdnent.When they tried to get us divorce they realise sedbits OUR flat,mine and Gavin's,so they thought they could continue the abuse in private getting the police and NHS involved then btibing them w our money then Rechy lying to Gavin wg n he's had enough of her crocodile tears saying he owes her money when she been stealing from his 'trust fund's, abd calling the plc on me for no reason,lying to them,taking money from out private account,blocking private accounts,his brother were saying to him they wanted me to die! We had moved to Canada yes ago but these abusive ppl got us returned-they cant keep it private in the hospitals/plc sny longer! we were sent the accounts years ago now they refusing to send us trust deeds info which we is required and also Ewan and Rechy sat up an Scots OPG guardianship behind my back,onlt for 'incapacitated' but Dr Reid ha had 'capacity' for divorce process and then the Scottish courts begging 16,000 or something Rechy said she's pay it because she it was her 'divorce' not ours,hate these junkie alcoholic money orientated uncultured manipulative time waster bores.

Km · 1 November 2019

★★★★★ 5/5

Trustpilot

Karen was truly amazing and a breath of…

Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.

Paul · 11 January 2021

★★★★★ 5/5

Trustpilot

I sold my apartment in Montagu Square…

I sold my apartment in Montagu Square W1 through Savills (Marlebone) and specifically through their negotiator Tom Watts who was superb. I could not have asked for a more professional, more thorough, service. He was the key to securing the sale, totally focused on getting the job done, ensuring that both sets of solicitors and the buyer, as well as me, were kept in the loop throughout the process. He was a delight to work with. Kindest regards, Michael Harrison

MICHAEL · 14 August 2019

★★★★★ 1/5

Trustpilot

Savills - NO STARS!

This is my second review and before I write it I’d like to remind anyone reading that it isn’t possible to give a 0 star mark. Therefore, please deduct 1 star from the score in this review and in my previous one.My last review was made because of the way that Savills handled the renewal of my tenancy. As a result I decided to leave the property. This review is made because of the way that Savills have handled my leaving the property and their handling of the return of my deposit. I’m a landlord myself and prided myself on being a good tenant, the property was left in excellent condition after a one year tenancy. However, because I decided not to renew, it appears that Savills / my Landlord are trying to punish me through making unreasonable claims on the deposit. The exit inventory was inaccurate and some of the claims are excessive and untrue.We are still in dispute, despite the tenancy ending at the start of April.In summary, my advice would be NOT to use Savills under any circumstances.

Kevin · 19 July 2019