Trusted Agent profile · Newmarket
★★★★★
826 reviews across 2 platforms
\t, Burwell Road, Exning, Newmarket, CB8 7EY
Charles Church Suffolk's office in Newmarket, at \t, is rated 4.2 out of 5 across 826 reviews on two platforms, including 16 Google reviews rated 2.9.
Tell us what you need and we'll put you in touch. Charles Church Suffolk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
4/5
TrustpilotAll good so far
All staff including tradesmen have been great, so far a great experience
Hello Allan,Thank you very much for your great review! We shall pass on your kind words, the team will be delighted.Best wishes,Emmy
5/5
TrustpilotToday replacing faulty French doors…
Today replacing faulty French doors very good job by Windsor windows thanks ,
Hi Colin,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Kat
5/5
TrustpilotSupported from beginning to end once we…
Supported from beginning to end once we decided to part exchange.
Hi Eddie,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
4/5
TrustpilotKept up to date with construction…
Kept up to date with construction progress with timely photos. Looking forwards to the actual viewing of the house.
Hi,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotHelpful team
A very helpful team who have been keeping us up to date with the orogress of our build. Always available to help with the options.
Thank you for taking the time to share your lovely feedback.Best wishes, Sophie from Charles Church Homes
1/5
TrustpilotExtremely angry and disappointed
We were noved in before the house was finished. Broken ,wrong side door,garden like the Somme,etc,etc,etc
5/5
TrustpilotVery quick
Very quick, very smooth and helpful
Hi Kim,We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Mia
5/5
TrustpilotGood sales journey
Good sales journey, good communication from site team, and regular updates from Craig. Overall very happy with my new home.Thanks Charles church.
Hi Rob,Thanks so much for your lovely review. I'd really like to pass on your comments to the team. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and development please.Best wishes,Kat
1/5
TrustpilotAvoid!!
Avoid! Bathroom lights gone in a year. Rusting on radiators. Poor customer service and told miss information from their team. Impossible to speak to anyone in charge to get things resolved. You have to chase them. They won’t come back to you or acknowledge emails etc.
5/5
TrustpilotBought my first house through Charles…
Bought my first house through Charles Church and I am happy with the process, it was smooth and hassle free.
Hello Jonathan,We always hope to receive this kind of feedback, thank you for sharing your experience with us. We hope you have many happy years in your new home.Best wishes,Emmy
1/5
TrustpilotAppalling Customer Service
After being on the waiting list for a property and phoning every month for about a year the property I wanted came available.Got a call and said I wanted to proceed.The next day I phoned to be told they had sold it to someone else. Spending what for me is a huge amount of money and dealing with staff who couldn’t care less
5/5
TrustpilotK&SE
Excellent customer service from the start. Nothing is too much trouble, really happy with experience so far.
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
5/5
TrustpilotMascalls Grange
Moved into Mascalls Grange late in December 2020 and overall a brilliant house.as you would expect some snags needed sorting and so far all have been fixed. Site manager, Rob and assistant manager, Tom have been brilliant helping with enquiries and any rectifications. I have not hesitated once to contact site for assistant and not once have I been dissapointed.
5/5
TrustpilotReservation Part…
The process so far has been really easy. The staff are always so helpful
Hi,Thank you for taking the time to share your experience with us. We are glad that you are being well looked after by the team.Best wishes,Eva
5/5
Trustpilot10/10 experience with Charles Church
Recently bought an apartment from Charles Church. Very professional, quick with responses, friendly and understanding. Would definitely recommend!
Hi Taylor,We always hope to receive this kind of feedback, thank you for sharing. We shall pass on your comments to the team, they will be thrilled.Kind wishes,Lucy
4/5
TrustpilotQuite good
Overall the new build house has 4 stars quality.
Hello Yvonne,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotHad a good experience with Charles…
Had a good experience with Charles Church. Good people, well organised, and engaged.And helpful at the end of the phone.
Hi Dean,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass on your feedback. We wish you many happy years in your new home.Best wishes,Kat
4/5
GoogleShow house was lovely but fitted, as you'd expect, in the top end finish. Unfortunately, the house we wanted to look at may be another 12 months. For newbuilds yhey are very sturdy with more solid feeling walls etc so we'll be going back.
5/5
TrustpilotSo far, so good. 😊😊
Very helpful on site from Vanessa through the stages to date. Good advice throughout on ordering our extras. Patient and informative.
Dear Dennis,Thank you so much for your wonderful review, we shall make sure Vanessa gets to see this - she will be delighted.Good luck on the rest of your journey into your new home.Kind wishes,Lucy
5/5
TrustpilotVery professional in every respect.
Very professional in every respect. Explained all aspects of our choices clearly.
Thank you for sharing the start of your experience with Charles Church. Do keep in touch and let us know once you are in your new home.Best wishes, Zoe
4/5
TrustpilotNice communication and efficiency
Very nice communication between sales officers and CS officers! All of them work in high efficiency.
Hi,Thank you for your great review. We are pleased that you had a good experience with the team. We will pass on your kind comments to the team.Best wishes,Zara
2/5
TrustpilotGood house, awful aftercare
Good house, awful aftercare.Bought a house and was mostly happy. One issue with the landscaping has since become a complete headache since it seems policy to avoid helping customers with any issues that aren't minor. Bit of advice- refuse to part with your cash until you are absolutely happy with the house. Once they have your money they suddenly don't care about you at all.
5/5
Trustpilotthe staff so far have been very helpful…
the staff so far have been very helpful at the Garforth site in Leeds
Hi Christine,We are delighted with your review, and thank you for sharing this with us. It really means a lot to all of us!Kind wishes,Lucy
5/5
TrustpilotSales team were really helpful and…
Sales team were really helpful and friendly.
Hello Terry,We always hope to receive this kind of feedback, thank you for sharing. Please do keep in touch and let us know when you have moved into your new home.Best wishes,Emmy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charles Church Suffolk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
