Trusted Agent profile · Newmarket
★★★★★
826 reviews across 2 platforms
\t, Burwell Road, Exning, Newmarket, CB8 7EY
Charles Church Suffolk's office in Newmarket, at \t, is rated 4.2 out of 5 across 826 reviews on two platforms, including 16 Google reviews rated 2.9.
Tell us what you need and we'll put you in touch. Charles Church Suffolk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunication at Wynyard is terrible
Communication at Wynyard is terrible. Getting a response to an email is impossible.
Hi,We are really sorry to hear of your experience. I will pass on your feedback to the relevant management team and ask that they contact you to discuss this further.Kind wishes,Lucy
5/5
TrustpilotEasy Move
Our move was made very straight forward and everything well explained along the way by Natalie in the Sales Office. The information in the folders is very comprehensive and useful. Bradley, the site manager is helpful and available for any questions we may have
Hello Thomas,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team, and they've made an impact on your new home journey. I will pass your feedback on to Natalie and Bradley, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotExceptional experience with Charles Church
Exceptional experience with Charles Church. Great partnership between Lauren and Martin from initial engagement to post moving in. Both are an asset to Persimmon/ Charles Church in the way they partner and look after their customers. The best experience we’ve ever had with a new home - thank you!
Hi Nicola,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from Lauren & Martin, we shall pass this on to the team. Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotVery friendly and helpful with the home…
Very friendly and helpful with the home move. Part exchanged my old new build for my lovely Charles church house and we couldn’t fault the process!
We strive to make the home buying journey as smooth and enjoyable as possible for our customers, and your feedback reinforces our commitment to providing exceptional service.Best wishes, Zoe
5/5
TrustpilotHarlands Park Uckfield
The Harlands Park development sales and building team have been fantastic throughout the process, my sale is currently in progress and the house is not yet due to be finished but I get regular updates and pictures of progress. The communication has been amazing and it’s so exciting to see what’s happening!
Hi Vicky, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotAristos - fantastic service!
Aristos, working as a maintenance operative in customer care for Essex, was superb. Went above and beyond to give us peace of mind, and a friendly chap at that. Fantastic service by him!
Good afternoon, thank you for taking the time to leave us a review. We are so happy that you are pleased with your experience and shall pass your comments over to Aristos.Best wishes,Rose
1/5
TrustpilotDon’t touch these cowboys
Absolutely everything is rubbish about this company. The sales team don’t tell you the full story about anything until you’ve completed. The quality of fittings used are shocking and the skill level of the contractors used is questionable at best. Mainly apprentices turned up to rectify things that should have been right first time. And the customer services department is the worst I’ve experienced. Ever. Uninterested and unhelpful. What a shoddy company. If I could get a refund and hand back the house I’d do it.
5/5
TrustpilotGreat home repairs completed
Gary and Ryan completed some settlement crack repairs for us. They were very polite and friendly, and we couldn’t be happier with their work. They were very thorough.
Hi James, Thank you so much for taking the time to leave this fabulous review for Gary & Ryan. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Kat
1/5
Trustpilotshambolic of a company
How shambolic of a company are they 2years and 6 months in my house and still not done all the snags They promise the world in the office at the sale point. Flags on side and back of the house been moving since the day we moved
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments on to our management team and request someone contact you regarding this.Best wishes, Zoe
5/5
TrustpilotThanks
Carol was great! Thanks.
Hi Mohammed, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
5/5
TrustpilotHigh satisfaction on the work performed by Kevin…
The customer care team member Kevin came today to paint the balcony handrail. He is a polite and caring person who has completed the job in a professional manner. Highly satisfied with his work!
Hi,Thank you so much for your comments, Kevin takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Kat
5/5
TrustpilotExceptional experience
All staff whatever dept.are always helpful and friendly.Quick to respond and will go the extra mile to help.The sales staff and the site staff are on hand for anything we need to know.We have been going through the buying process now for several months which is now coming to an excellent conclusion. John and Valerie Robinson
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Whitworth Dale team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
5/5
TrustpilotHelen Sims Feethams Darlington
Helen Sims Feethams Darlington I have bought a ground floor flat in the feethams complex and have found it a very good experience. There were very few snags and these were sorted out by the sales department and site managers. I would recommend Charles Church to friends and family as I am very happy with my home.
5/5
TrustpilotAbsolutely outstanding
Mascalls Grange ….Absolutely outstanding! Sales team so helpful and knowledgable, have been kept up to date throughout the build with brilliant pictures and commentary. I have felt so well looked after and my journey to a new home has been faultless 😁
Dear Julie, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Mascalls Grange team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Lily
5/5
TrustpilotGreat customer service
Great customer service for two men who have carried out work here in Northallerton. Quick and effective. Thank you for your help.
Thank you for your 5* review following the recent work carried out at your home, it is much appreciated.Best wishes, Amy
5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
5/5
TrustpilotMascalls Grange Paddock Wood.
Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.
Hello Julie,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled.Best wishes,Emmy
5/5
TrustpilotThanks to Paul and Pete T
We appreciate Paul and Pete T from customer care coming in today and performing some repairs that wasn't in the plan, due to plumbers not having to cut into the ceiling. Thanks
1/5
TrustpilotAll Charles church thinks about is…
All Charles church thinks about is getting and meeting targets at each quarter. The houses are not finished to a high standard (very poor) would not recommend you to anyone.
Good afternoon Mrs Newton, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Kind regards,Rose
5/5
TrustpilotAftercare
Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they'll be delighted.Kind wishes,Lucy
5/5
TrustpilotThank you!
Today we visited The Croft in Burgess Hill, and were warmly welcomed by Amy, the sales executive. She was polite, patient, and highly professional throughout. Thank you, Amy.
5/5
TrustpilotGreat company to buy from
We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing
Hello Debra,Thank you for your wonderful review and a huge congratulations on your new home! We will pass on your comments on to the team who will be delighted. Wishing you many years of memory making in your new home.Best wishes,Emmy
5/5
TrustpilotWell happy with service and the apartment.
Very good customer service, happy with apartment too, even if I had minors issue with apartment they fixed it quick.
Good afternoon, Thank you for sharing the start of your experience with us. We’re thrilled to hear of the excellent service you received from Margaret, she will be delighted when we share your kind words. Best wishes,Rose
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charles Church Suffolk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
