Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI stayed at one of Capricorn’s properties for over nine months, and I’m very grateful for how efficiently and proactively the agency handled any situations that arose during my tenancy. Regular quarterly fire alarm and door checks were carried out, and any maintenance issues were addressed promptly.
Everything was managed with a high level of professionalism throughout my stay. If you are moving to London and looking for a place to live, I would definitely recommend Capricorn Property.
Thank you.
Saul.
Saul · 26 March 2026
★★★★★ 1/5
GoogleUnfortunately we did not have a good experience with this company this year. Thank God we left. We decided to leave because this company was mistreating us over several emails (Karina specifically). But we did not have any supervisors name to make our complains because it seems that is only Karina working/emailing us from different email addresses, and we had no supervisors or manager name to complain about her.Alex and Emma seem to be also part of the company but apart from this no one else. It is a small company therefore there is no real accountability I believe. At one point it took them 18 days to respond to an email, at which point I should have reported them to the council.There is another person who had a similar experience like us on the reviews.That should be a massive RED FLAG for you.Basically after we called them to say we wanted to know what is the date to hand in our notice communicating that we wanted to leave, 2 days before our notice was due they gave us a Section 21 notice to leave the flat supposedly BECAUSE THE OWNER WANTED TO SELL.(was it a pride issue of who hands the notice first?) But then they advertised the same flat in 2 platforms (In Zoopla to sell and in Open Rent for Rent) THEY LIED ON THEIR SECTION 21 NOTICE.
Thank God we now have our own property.
Do not believe the good reviews, think twice before getting involved with this company, don’t make the mistake we made in trusting them.
A company that is willing to lie, willing to manipulate situations and manipulate the law to gain what they want is not worth working with.
They are liars and a disgrace to the property services profession.
RESPONSE TO BELLOW COMMENT:
1.We have every right to publicly tell everyone our experience with you. Our experience is not unfounded and it is NOT baseless. We have the documents supporting our testimony of what happened.Including an email that was not responded to after 18 days.
2. The repairs you made at the flat were your responsibility as the state of the flat was AWFUL when we moved in.
3.The contractor you mentioned, I only spoke to him and enquired as to why he arrived LATE and only after I had to send a message to Alex.This is absolutely defamatory.
4.Did you just say that the fact that I mention a deity (GOD) IS AMUSING.You just mocked God and somebody’s belief for everyone to see.That is absolutely unacceptable.
Everyone, please avoid at all costs!!
Mercedes · 11 November 2024
Agent replied · 9 November 2024
WE BELIEVE IT'S IMPORTANT TO NOTE THAT EVERY STORY HAS TWO SIDES.
Capricorn Property have proudly been in business since May 2005 and have a reputation for strictly adhering to all legal requirements and regulations. The allegations made by you against us is extremely serious and, as we see it, entirely unfounded and defamatory.
All feedback, whether positive or negative, is authentic. This can be easily verified as each reviewer showcases their feedback on their profile for other companies to see. While some reviews may require detailed responses, we prefer to utilise our time more productively!
To put this briefly in context, this tenancy ran for a period of four years, and you moved in a year later. You reported several issues over the period of the tenancy. Every single issue was promptly addressed. We will not go into detail of all the new appliances provided, repairs, etc. as you already have this list, not to mention the extensive correspondence supporting this.
When the flat was up for sale, you repeatedly refused access for viewings. We were only provided access during the last two weeks of your tenancy, leading to loss of potential buyers and investors.
The London property market can change rapidly, and as new homeowners, you may come to understand this better.
During one maintenance visit to the property, you were extremely aggressive towards our handyman, leaving him in a state of shock. He wondered what could have prompted you to behave in that way. However, things seemed to improve during the handyman's next visit.
We categorically reject your unfounded and baseless accusations. We expect these false claims to cease immediately as they lack evidence and are damaging to our professional reputation.
The references to a deity are somehow amusing. We wish you the very best in YOUR OWN new property.
★★★★★ 1/5
GoogleI had an extremely poor and unacceptable experience with this letting agency.
At the end of my tenancy, they attempted to impose excessive and unjustified charges, including items that had already been discussed and should not have been billed again. Despite prior clarification, these costs were still included, which raises serious concerns about their transparency and practices.
It appears to be a deliberate attempt to retain as much of my deposit as possible without fair justification. As a result, I have had to escalate the matter through the tenancy deposit protection scheme.
I strongly advise anyone considering this agency to proceed with caution. Ensure that all communication and property conditions are thoroughly documented, as my experience has been stressful, time-consuming, and deeply disappointing.
Based on this experience, I would not recommend this agency.
Dhruv · 19 March 2026
Agent replied · 17 April 2026
Your message appears to be nothing more than a copy-and-paste from another review here. Unless you are in fact an unlawful occupier of one of our properties, please identify yourself properly.
★★★★★ 1/5
GoogleThis has been one of the most frustrating and unacceptable experiences I have ever had with a letting agency.
At the end of my tenancy, they attempted to impose excessive, unjustified, and in some cases duplicate charges, including items that had already been clearly discussed and should never have been billed again. Despite this, they still tried to push these costs through, which is deeply concerning and, in my view, highly unethical.
It strongly feels like a deliberate attempt to maximise deductions from my deposit without fair or reasonable justification. I have now been forced to formally dispute these charges through the tenancy deposit protection scheme, something that should not be necessary when dealing with a professional and reputable agency.
This entire process has been stressful, time-consuming, and completely avoidable.
I would urge anyone considering this agency to think very carefully. Document absolutely everything, question every charge, and be prepared to challenge them if necessary.
Based on my experience, I would strongly discourage others from using this agency.
Tinkleben · 19 March 2026
Agent replied · 17 April 2026
SINCE WE HAVE NEVER COMMUNICATED WITH YOU WE SIMPLY REFER YOU TO THE REPLY TO YOUR HUSBAND'S REVIEW BELOW
The result of the lack of care during your six months’ “experience” was a severely damaged one-bedroom flat, affected by mould and fungal growth in the bedrooms, bathroom, and living room, together with mattresses being kept in the living room, implying that more people were occupying and misusing a small one-bedroom flat.
There was also clear evidence of water spillages in the bathroom causing serious damages, oil and liquid splashes affecting the kitchen ceiling, damaged oven and hob, stained mattress to name a few, paired with a complete disregard for basic ventilation and the most fundamental standards of looking after the property, including the failure to use extractor fans. Your deposit does not begin to cover the extent of the damage caused.
★★★★★ 1/5
GoogleI had a very disappointing experience with this letting agency.
After the end of my tenancy, they attempted to charge me for multiple items and deductions that I strongly dispute. Some of these charges, including previously discussed issues, were added without proper justification.
It feels like an attempt to unfairly retain my full deposit. I have now been forced to raise a dispute through the tenancy deposit protection scheme to resolve this matter.
I would advise others to be very careful, ensure you document everything at check-in and check-out, and be aware of your rights regarding deposit protection.
Overall, this has been a stressful and frustrating experience.
I have reviewed your allegations carefully and must formally dispute them in full.
The claims regarding severe damage, mould, and fungal growth are not accepted. Such issues are commonly linked to underlying structural or ventilation deficiencies, which fall under the landlord’s responsibility. I used the property in a normal and reasonable manner and did not cause or contribute to any excessive mould or damage. In addition, both my wife and I were away in our home country during the last month of the tenancy (January), so it is not reasonable to attribute any worsening mould conditions during that period to us.
I also reject the suggestion that the flat was overcrowded or misused. This allegation is incorrect and unsupported by evidence. At all times, I complied with the terms of the tenancy agreement.
Regarding the bathroom door, this issue had already been discussed with Alex during the tenancy, and I was clearly informed that there would be no charge. It is therefore not acceptable for this to now be included in the deductions.
The points raised about water spillages, kitchen damage, and appliance condition are either unsubstantiated or fall within fair wear and tear expected over the course of a tenancy. Furthermore, the charge of $90 for fixing the wardrobe is unreasonable. The issue was minor, took only a couple of minutes to resolve, and I even assisted the person carrying out the repair.
Given the seriousness of these allegations, I request a full, itemised breakdown of the proposed deductions, along with supporting documentation, including the inventory, check-in and check-out reports, and dated photographic evidence.
Until such evidence is provided, I do not accept any deductions from my deposit and expect its full return. If this matter cannot be resolved amicably, I am prepared to escalate the dispute through the relevant tenancy deposit protection scheme
Harsh · 19 March 2026
Agent replied · 17 April 2026
PEOPLE READ
The result of the lack of care during your six months’ “experience” was a severely damaged one-bedroom flat, affected by mould and fungal growth in the bedrooms, bathroom, and living room, together with mattresses being kept in the living room, implying that more people were occupying and misusing a small one-bedroom flat.
There was also clear evidence of water spillages in the bathroom causing serious damages, oil and liquid splashes affecting the kitchen ceiling, damaged oven and hob, stained mattress to name a few, paired with a complete disregard for basic ventilation and the most fundamental standards of looking after the property, including the failure to use extractor fans. Your deposit does not begin to cover the extent of the damage caused.
★★★★★ 5/5
GoogleThank you Emma for your personalised and caring approach to property management. I have been with Capricorn Property since 2011 when I relocated from London to Singapore and needed an agent I could trust to fully manage my property whilst I am away. There have been numerous issues that I am grateful I had Emma and team looking after during that time.
Recently Emma and team have also managed the sale of my property. The completion process was long and difficult and would not have happened without the support and significant time invested by Emma personally to get it over the line.
A am deeply grateful for the care and management of my property over such a long period. Thank you with all my heart! Thank you for finding a buyer when the time was right to on-sell. I will be forever grateful!
Timothy · 14 July 2024
Agent replied · 22 October 2024
Dear Tim,
Thank you so much for your heartfelt review and kind words. It has been an absolute pleasure working with you since 2011, and we are honoured to have been entrusted with the management and eventual sale of your property.
Your appreciation for our personalised and caring approach means the world to us. We are delighted to hear that our efforts, especially those of Emma, made a positive impact on your experience.
Your kind words and gratitude make all our efforts worthwhile.
Thank you once again for your wonderful feedback and for being such a valued client. We wish you all the very best for the future.
★★★★★ 5/5
GoogleI rented through this agency for over 7 years and had a great experience. The team was consistently professional, friendly, and responsive, maintaining rental rates that were always in line with market standards. Emma, Alessandro, and Karina were always ready to help and promptly addressed any issues that came up. I especially want to thank Alessandro for his exceptional support over the years. If you’re looking for a reliable and supportive letting agency, I highly recommend them!
L · 11 November 2024
★★★★★ 5/5
GoogleWe dealt with Capricorn last year. Both Emma and Alex were extremely professional and helpful throughout. Emma also spent a lot of time chasing up loose ends to ensure things completed on time.
We highly recommend Capricorn, and would happily use them in the future.
B · 23 August 2025
★★★★★ 5/5
GoogleMy experience with Karina and Alex at Capricorn Property was exceptional! Move-in and Move-out were both incredibly smooth, leaving me with nothing but positive memories of my time with them. Highly recommend their services to anyone in need of reliable and efficient assistance in finding a place to call home.
Valentin · 17 April 2025
Agent replied · 22 October 2024
Thank you so much Valentin, we are so glad to hear that you are happy with our service. We wish you all the very best.
★★★★★ 1/5
GoogleAVOID!
Sorry to say this has honestly been the worst experience I have had with an estate agent. To begin with they tried raising our rent by £100 per month midway through our fixed term contract. We said we would agree to this but only to come into effect at the time of our renewal, as legally set out in our contract, and even agreed to earlier as long as the rent wasn’t increased again a few month later at renewal time, which was met with disdain by Capricorn. We were then lied to and told the “landlord” (who was never named) had decided to sell the flat and so we were served a no fault eviction notice and never offered an actual renewal. We then found out that they had actually put the property on the market for rent at an increased price of an extra £450 per month. We were continually harassed during the move out process and after paying them £250 in advance for professional cleaning of the flat, which we were assured included everything, they tried to take an additional £100 from us. When we objected to retroactively increasing the agreed upon price we received a nasty phone call.
On top of that, they tried to take over half of our deposit. Over £1100 in deductions to practically redecorate the property and including defects that were there at the time of moving in. It is as if fair wear and tear does not exist and they expect you to return the property unlived in! Please know your rights and claim what you can back from the deposit protection scheme!
Felt quite dodgy and greedy at times trying to charge us at every turn. Unfortunately, have to strongly advise thinking twice before renting with this agency.
(They ask you to rate them favourably after a few months which we had no problem with at the time until the terrible treatment during the move out process).
Ethan · 17 April 2025
★★★★★ 5/5
GoogleI'm renting since two years one of the property managed by Capricorn. The renting process has been really smooth. Alessandro and Karina, the two people managing my flat, have been responsive to whatever problem, solving these fairly quickly. Alessandro has also introduced me to one of the most thorough cleaner I ever had, which in London isn't a given. We see them every three months as they regularly check the house, they worked this inspections always around my timings as my job often keeps me away from home. I'm generally really satisfied with Capricorn as a letting agency.
Martino · 23 October 2023
Agent replied · 22 October 2024
Dear Martino,
Thank you very much for your feedback and kind words. Highly appreciated.
Capricorn Team
★★★★★ 5/5
GoogleHad positive experience staying with Capricorn over several years. They definitely look after the safety of the tenants. The house is always kept clean, maintenance issues are addressed quickly. Regular fire check ups in the house. Communication was always good and respectful. This is one of the best property agents in London. I would highly recommend renting from them for anyone looking for a reliable and trustworthy landlord.
Atif · 11 July 2025
★★★★★ 5/5
GoogleMy partner and I had a very positive experience with Capricorn as the managing agents for our flat. Communication was prompt and efficient, and any issues raised during our tenancy were addressed quickly and effectively. The move-in and check-out processes were smooth and well-coordinated. Alex, in particular, was consistently helpful, readily available by phone, and thorough during quarterly inspections, ensuring that any concerns were promptly resolved. I would confidently recommend Capricorn to others.
Adam · 24 April 2025
★★★★★ 5/5
GoogleReally good experience with this agency although I ended up not renting their property.
Alex was very professional and responsive when I was booked the viewing.
Thank you.
Diego · 2 March 2025
★★★★★ 5/5
GoogleFantastic estate agents.
Both me and my partner have been living in the same house let by Capricorn for six years.
Always very professional, polite and friendly during home visits, via emails and telephone conversations.
Any issues with the property are resolved swiftly and efficiently by courteous, reliable and professional tradesmen.
Cannot praise Capricorn Property management team enough.
Jurgita · 23 October 2023
Agent replied · 22 October 2024
Dear Jurgita,
Thank you for your very kind words.
Capricorn Team
★★★★★ 5/5
GoogleCapricorn truly deserves 5 star. We have been living in one of there flat from last 4 years and is was a great experience with the way the property was managed and concerns were tackled. Keep up the good work Capricorn.
Vandna · 17 April 2024
Agent replied · 22 October 2024
Hi Vandna, thank you so much for your kind words.
★★★★★ 5/5
GoogleHave had a fantastic experience with Capricorn for almost five years, and I would highly reccomend them.
Dmh · 17 April 2025
Agent replied · 22 October 2024
Thank you for sharing your positive experience David, it means a lot to us!
★★★★★ 5/5
GoogleThis is the best agency I have ever been with. They showed care for you as a tenant and were always prompt in fixing any problems we ever had. I highly recommend this Capricorn!
Philippe · 13 August 2024
Agent replied · 22 October 2024
Dear Philippe,
Thank you so much for your kind words!
We are very pleased to hear that everything has met your expectations.
It has been a pleasure having you as a tenant.
If you ever need anything, don't hesitate to reach out. Thanks again!
Capricorn Team
★★★★★ 5/5
GoogleVery reliable Estate agent and really pleased with their services I can recommend them to everyone
Khalida · 17 April 2025
Agent replied · 22 October 2024
Thank you so much for this Khalida!
★★★★★ 5/5
GoogleI have been whit them for nearly 4 years , and everything was perfect ! Thanks
Giuseppe · 17 April 2025
Agent replied · 22 October 2024
Thank you so much for your kind review and for taking such great care of the property during your stay. It has been a pleasure having you as a tenant, and we re delighted to hear that everything was perfect for you.
★★★★★ 5/5
GoogleWe have had a great experience renting with Capricorn Property so far. Agents at Capricorn Property are very quick to respond to any issues, always helpful and hands-on. Communication has been very efficient.
Miruna · 17 April 2024
Agent replied · 22 October 2024
Thank you for the wonderful feedback Miruna! We are delighted to hear about your positive experience with us!
★★★★★ 5/5
GoogleAll Capricorn Property agents we have spoken with over the years have been quite helpful. Extremely easy to work with, and always friendly!
Cheers to many more years of us working together! - ProLux Cleaning
Prolux · 23 October 2023
Agent replied · 22 October 2024
Thank you ProLux. It is a pleasure doing business with you guys!
Capricorn Team
★★★★★ 5/5
GoogleA good year spent in the property. The guys at Capricorn are attentive, friendly and approachable and deal with any issues promptly. I highly recommend Capricorn property.
Josh · 10 July 2025
★★★★★ 5/5
GoogleWe have been working with Capricorn for the past few years. There are honest & reliable company to work with. If your looking to rent or sale a Propery, 1 would 100% recommend to contact them.
Imran · 9 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
