Stephenson Browne Newcastle-Under-Lyme reviews

★★★★★ 1/5

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Slumlords and Agents…

We have rented a property from them for just over 4 years now. We were promised prior to moving in that all the weeding in the back garden would be done and the house would be thoroughly cleaned. Also that after 6 months the carpet in the hall, stairs and landing would be replaced, neither were done. When we got the keys and came to the property to move in, the house smelt terrible, complained at the time, nothing was done. The en-suite has always leaked and never been repaired/replaced properly, this also led to mold under the carpet of the adjoining bedroom where are kids were sleeping. We found this out because we replaced the carpet at our own expense in that room due to the smell in there. Again this was reported and nothing was done, I don't think it was even acknowledged. There is damage to the front door, which lets in a draft, again nothing was done. That is just a small snippet of the issues. The central heating, windows, doors, kitchen, bathrooms are all original from when the house was built almost 30 years ago. They tried to increase the rent a couple of months ago, which we disputed legally via tribunal. We advised that if the jobs were done and the house was up to standard we wouldn't mind paying the increase, we even offered the landlady and estate agent to come round, so they could see the issues and come to a resolution. This was not acknowledged and we have heard nothing since. Fast forward to today and we are served with a section 21 notice. The landlady/estate agent has no interest in doing the jobs to the property, and do not care about the tenants. We have never missed a rent payment, and other than the jobs that need doing we have never had any issues or been a problem. They treat people like dirt and think that you are below them.

Rymo · 5 January 2024

★★★★★ 1/5

Trustpilot

Poor communication and very little action

Our house purchase has STILL not been completed. There is a VITAL issue regarding land registry, which seems to be ignored or downplayed by both SB and the vendors solicitor. Communication has been and continues to be poor, the same question asked repeatedly; will we exchange and complete before the land registry issue is resolved? NO! I have moved house a number of times in my life and recognise that house moves take time and not all go smoothly, but this is my worst experience! That is taking into consideration that a decade ago I moved back north from London, having to coordinate everything, including a 2 day removal. Thankfully the estate agent in Biddulph stayed open until I could collect the keys and they were very helpful. Matt has helped when Margret has been unavailable and whilst I recognise they are only passing on information given to them by the vendor and or their solicitor, much of this communication is either unclear or later proven to be false. I have sent several emails spelling out what is needed and asking for assistance in passing information over and or obtaining information and action. I might as well have just opened the window and shouted it into the breeze. I write this review STILL waiting for this matter to be resolved so that we could complete our purchase and move in. OUR buyer is champing at the bit and HER buyer is desperate to move before Christmas. ALL now frustrated because of failures between SB and the vendors solicitor. As another reviewer said; SHAME on you!

DP · 12 December 2023

★★★★★ 5/5

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All of the team are consistently AWESOME!

All of the team are consistently lovely, professional, and incredibly helpful. I have had the pleasure of working with Stephenson Browne for over 20 years, and throughout that time their service has never wavered. Even after two decades, I remain genuinely delighted with the support, dedication, and professionalism they provide. Their ability to maintain such high standards year after year is truly commendable and a testament to the strength of their team.

Tracy · 28 August 2025

★★★★★ 2/5

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Easy money

The major work when using a letting agent is when tenants move in or out. This was done very poorly, several contacts in the office were not communicating and simply tasks either done poorly or not at all. i will not be using them again

Chris · 1 April 2026

★★★★★ 1/5

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Run by absolute idiots

Run by absolute idiots. Had me waiting at a property for over an hour, only to find no one way heading over. Use someone decent guys

Paul · 17 July 2026

★★★★★ 5/5

Facebook

The service provided by Jade and her team (Miles, Lindsey, Pam, and Gaynor) was outstanding. I was professionally looked after from start to finish - they held my hand and walked me through the whole process. Every step was clearly explained and nothing was too much trouble. They did what they said would, when they said they would, and kept me updated throughout. They chased solicitors and liaised with the buyers on my behalf to keep things moving in these troubled times throughout the pandemic. I simply cant thank them enough for selling my property and making the whole process smooth and easy. If you are reading this review, please do not hesitate to engage their services as they really are the guardian angels of estate agents.

Debra · 31 March 2021

★★★★★ 1/5

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Rented an apartment for 4 years manged…

Rented an apartment for 4 years manged by SB for the last 2 years. They do inspections every 6 months, never any issues on the reports.

Andrew · 27 May 2026

★★★★★ 1/5

Trustpilot

Complain about anything and be prepared…

Complain about anything and be prepared for a s21. As others have mentioned, they look down their noses and expect you to drop everything with little notice. Even my dad’s funeral wasn’t a reason to cancel an inspection, also note I had lived there nearly 4 years. Note for ladies, some seriously creepy contractors that like to proposition you even with kids around. Best thing they did was give a s21 as I now have a permanent home in a better location and without having to deal with these slumlords.

Claire · 10 October 2024

★★★★★ 5/5

Facebook

The whole team at Stephenson Browne Newcastle were a absolute dream come true! They managed the whole process with a friendly and can do attitude, they always put my needs and concerns as a priority. Moving home is a difficult process but they made it almost enjoyable. I would recommend Stephenson Browne to all and I will be looking to only use them going forward. They were absolutely amazing Thank you again

Emma · 26 January 2021

★★★★★ 1/5

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we have lived in same property for 4…

we have lived in same property for 4 and a half years originally let through Timothy Brown then taken over years later by Stephenson browne they have to be the worst company i have ever known in all my years of owning and renting properties the first thing they do when taking over is get landlords to put rent up then they come round and look down there nose at you because you choose to rent they have repair people who when they ring you up expect you to drop everything and be prepaired to be at there beck and call and god forbid you work.

Simon · 8 September 2024

★★★★★ 1/5

Trustpilot

They gave my personal details to their…

They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.

James · 18 June 2024

★★★★★ 2/5

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Disappointing experience overall

I had a disappointing experience with Stephenson Browne during the sale of my property.

Black · 30 March 2026

★★★★★ 5/5

Facebook

This is the 3rd time we have had dealing with Stephenson Browne and they were fantastic again! Even though our chain kept dragging, Margret Caddy was went above and beyond trying to find out what was going on. Her weekly calls and emails meant that we always knew what was happening. Can’t fault them in any way and would definitely recommend

Lisa · 17 September 2018

★★★★★ 5/5

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We changed estate agents to Stephenson Browne due to our previous estate agent not following up on viewings, not returning my calls etc. Stephenson Browne marketed my property, it was sold within a week and we were kept informed at every stage of the process. Can't fault the service at all.

Dan · 12 December 2024

★★★★★ 1/5

Trustpilot

Do not recommended

I spoke to the Newcastle branch about a property and they arranged a viewing for me. They promised to send a confirmation email to me but I haven't received it. At the day the viewing was arraged, I called them and they said the house has been sold. Zero communication, poor service.

Mihaly · 21 September 2024

★★★★★ 5/5

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Great company bought my first house…

Great company bought my first house from them. They did constant chasing threw the process to find out were the sale was. Jack and Denes were very helpful

1 · 2 August 2022

★★★★★ 5/5

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In the last few years I have had the pleasure of purchasing and selling a number of properties with Stephenson Browne and there sales team is excellent. I also have a number of properties managed by the Lettings team. The team are outstanding, continually professional, knowledgable and are always going the extra mile. Any Landlord will advise you that having a professional, reliable trustworthy property management team is essential if you would like a hassle free property portfolio. I would highly recommend Stephenson Browne as the best agent to sell your property and highly recommend the Lettings team to manage your properties.

John · 25 March 2021

★★★★★ 5/5

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Under the leadership of Jade Skelton her team have always gone the extra mile to ensure completion of the sale of our property at the asking price. All this in spite of COVID, the restrictions of the English conveyancing system ( as opposed to the slick Scots system) , and two last minute purchaser withdrawals in the chain. The motivated and professional team kept their cool when all about were losing theirs and gave confidence throughout the selling process . Communication was perfect and knowledge of the market place superb. They offer service par excellence . Well done !

Duncan · 5 March 2021

★★★★★ 5/5

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We have recently sold our house through Stephenson Browne, the service has been excellent. Craig and Margret were great and Margret kept us informed as the process went along. Really glad we chose you! Thank you

Cathy · 20 October 2017

★★★★★ 5/5

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Absolutely brilliant! House went through really quick, well worth the money and great advice throughout. Big thankyou 2 Phil, he was reliable throughout the whole process �

Emma · 22 January 2017

★★★★★ 1/5

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The web site is terrible

The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.

Simon · 26 January 2024

★★★★★ 5/5

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Although the service and levels of professionalism we received directly from all at SB was exceptional, It is a shame that we were all let down by the performance and service received from the local solicitors. We would definitely recommend SB - but would never get involved in a purchase or sale that include anyone dealing with this particular firm of solicitors!

Wendy · 8 December 2017

★★★★★ 5/5

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Their reviews speak volumes. The most loveliest team I have ever had the pleasure of dealing with. The staff are so informative, accommodating and reassuring. Highly recommend Stephenson Browne to any prospective tenant and landlord. Not only are they local but they also provide exceptional customer service. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Katy · 12 June 2021

★★★★★ 5/5

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Pleasure to deal with

Pleasure to deal with Sharon from the rental department at Newcastle , lovely lady very professional and helpful in everyway.

Emma · 3 May 2024