Every review we hold for the Newcastle-under-Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient and Trustworthy
Samuel Makepeace were efficient and professional throughout the entire process of helping me put my house on the market to let. They worked hard to get the property listed as quickly as possible, provided a strong range of potential tenants for viewings, and carried out thorough due diligence to ensure everything was legitimate. Nothing was ever too much trouble, and their support made the whole process smooth and stress free. I’d highly recommend Dino and the team.
James · 28 January 2026
Agent replied · 23 May 2026
Thank you for your review James. All the best :)
★★★★★ 5/5
TrustpilotNew home
We recently bought our first home with the assistance of this agency. Ms. Ella went above and beyond to answer our questions.Thank you to whole team for helping us to get our keys.
Athira · 22 July 2026
Agent replied · 22 September 2026
Thank you for your review :)
★★★★★ 5/5
TrustpilotElla and the team at Samuel Makepeace…
Ella and the team at Samuel Makepeace made selling our home an easy and straight forward process. They provided valued advice and guidance, coupled with excellent and regular communication, I would highly recommend.
Carmen · 17 June 2026
Agent replied · 22 September 2026
Thank you Carmen :)
★★★★★ 5/5
TrustpilotWe have sold our house and purchased…
We have sold our house and purchased another house through Samuel Makepeace and Ella has been fantastic throughout the process. Very communicative and on the ball!! Absolutely recommend!!
Kellie · 2 July 2026
Agent replied · 22 September 2026
Thank you for your review :)
★★★★★ 5/5
TrustpilotTop class service
I’ve dealt with Dino and staff for as long as I remember in selling, buying and now renting property. I genuinely think they are a breath of fresh air when compared to others ! I’d have no hesitation using them again or indeed recommending them to others.
Phil · 22 January 2026
Agent replied · 23 May 2026
Thanks so much for your review Phil :)
★★★★★ 5/5
TrustpilotGreat company to work with
Great company to work with. Ella has been brilliant by keeping me up to date with my house sale. They have all been very helpful.
Anne · 11 May 2026
Agent replied · 22 September 2026
Thank you Anne :)
★★★★★ 5/5
TrustpilotAmazing Estate agents Ella Woodcock is…
Amazing Estate agents Ella Woodcock is amazing can’t do enough for you and always gets back to you and try’s her hardest to sort things out brilliant 100% recommend
Kerry · 2 April 2026
Agent replied · 23 May 2026
Thank you so much for your review Kerry :)
★★★★★ 5/5
TrustpilotStaff Responsive
Staff was very helpful. Abby was very helpful and responsive. I was a first time buyer and she made the process seem doable.
Customer · 22 April 2026
Agent replied · 23 May 2026
Thank you for the lovely review :)
★★★★★ 5/5
TrustpilotFirst Home 2025
We bought our first home through Samuel Makepeace and Louise was brilliant. constantly in communication with us to ensure a smooth process a make buying our house simple. Would definitely recommend !!!!
Finlay · 22 January 2026
Agent replied · 23 May 2026
Thank you for your words Finlay :)
★★★★★ 5/5
TrustpilotLouise was very professional throughout…
Louise was very professional throughout the sale of our house, always very pleasant and helpful. Very pleased with the service we received, would definitely recommend to family and friends.
Coj · 22 January 2026
Agent replied · 23 May 2026
Thank you for your review :)
★★★★★ 5/5
TrustpilotMy wife and I sold our first home with…
My wife and I sold our first home with Samuel Makepeace. With having an attachment to the house, the personal and proffesional service given to us by Steph who did our sale and Jord who took our photos and first met us, we felt so safe and in good hands! The house was on the market and sold/ completed within 4 months of listing! Can’t speak highly enough!
CHRIS · 22 January 2026
Agent replied · 23 May 2026
Thank you so much for your positive words Chris :)
★★★★★ 5/5
TrustpilotFabulouis Experience
The staff at this estate agents are extremely polite and proffesional and keep you up to date during the whole process. The whole process up to now has run smoothly on their part. 4th time lucky with my house sale, they advised what I neded to do and it worked so fingers crossed for me. I would definately recommend them.
Angela · 13 March 2026
Agent replied · 23 May 2026
Thanks so much Angela for your lovely review :)
★★★★★ 5/5
TrustpilotSamuel Makepeace sold my house in less…
Samuel Makepeace sold our house in less than 10 days. From the very first valuation to the professional photography and ongoing communication, everything was handled with care, professionalism, and friendliness. We always felt comfortable getting in touch for updates or asking questions and never felt like we were a hassle. The whole experience was smooth and reassuring, and we wouldn’t hesitate to highly recommend them.”
SS · 22 January 2026
Agent replied · 23 May 2026
Thank you for your review :)
★★★★★ 5/5
TrustpilotVery professional from the first phone…
Very professional from the first phone call, prompt on time and the house was on the market. Once sold which was very quick 3 days, the process was smooth and the team kept us in the loop throughout each step, I would recommend without question
Mr · 16 June 2026
Agent replied · 22 September 2026
Thank you so much Jamie! :)
★★★★★ 5/5
TrustpilotEXCELLENT!!
Thank you Ella for all your hard work!
David · 14 March 2026
Agent replied · 23 May 2026
Thank you David for taking the time to write a review :)
★★★★★ 5/5
TrustpilotWorking with Samuel Makepeace
I’ve worked with Samuel Makepeace for approx 10 years selling and letting my properties. And for good reason, the whole process is always a pleasure (buying and selling houses is always stressful), the photo’s, staging and descriptions are fantastic. The valuations are accurate, and I have always achieved offers/sales that I have been happy with. The staff are always pleasant and professional.
Daniel · 22 January 2026
Agent replied · 23 May 2026
We value your business as always Daniel. Thanks for leaving a review :)
★★★★★ 4/5
TrustpilotService received
Very pleased with Lacey however Abbey was a bit hit and miss not returning calls when promised.
Ray · 26 August 2026
★★★★★ 5/5
Trustpilotnew house
Ms.Ella from Milton office was our person of contact who made our journey of buying a new home incredibly smooth. they kept us updated on every single step of the process.We are indeed happy and thankful.
BINTU · 22 July 2026
Agent replied · 22 September 2026
Thank you for your review :)
★★★★★ 5/5
TrustpilotGoddard Dunbar & Associates work…
Goddard Dunbar & Associates work closely with the team at Samuel Makepeace on a daily basis, acting for clients on the sale and purchase of properties they market. The team are consistently knowledgeable, friendly and proactive. We work extremely well together, sharing the same objective of delivering a smooth and speedy conveyancing process for our mutual clients.
Melanie · 26 January 2026
Agent replied · 23 May 2026
Hi Mel, thanks for your review, we equally enjoy working closely with all the team at Goddard Dunbar :)
★★★★★ 5/5
TrustpilotExcellent professional service from…
Excellent professional service from start to finish . Very impressed. First house I’ve sold in over twenty years , would and have recommended Samuel makepeace to other people and friends, one of which has already instructed them . Great service friendly,fast,efficient, answer questions effectively and fast . Great communication. Would highly recommend.
Martyn · 22 January 2026
Agent replied · 23 May 2026
Thank you for your review Martyn and for the recommendations! :)
★★★★★ 5/5
TrustpilotGreat Experience, Highly Recommend
We sold our 2 bed semi-detached in Clayton with Samuel Makepeace. Great service, photography was excellent, we received lots of interest and within 2 weeks we were SSTC. Kept very informed throughout the conveyancing process and completed with no troubles and in a great time frame! Would recommend to anyone.
Isabel · 22 January 2026
Agent replied · 22 January 2026
Thank you for your kind words Isabel! All the best :)
★★★★★ 5/5
Trustpilot2 houses sold with no hassle!
Selling our house has been a breeze with Samuel Makepeace. Louise has done all the heavy lifting for us, and ironically, during our sale, we got more information out of Louise than our own solicitor! She was so helpful in keeping us up to date.
Jonathan · 25 January 2026
Agent replied · 23 May 2026
Thank you so much for your words Jonathan :)
★★★★★ 5/5
TrustpilotUsed Samuel makepeace to sell my first…
Used Samuel makepeace to sell my first home! I would 100% recommend to anyone, super friendly and professional! Amazing support and advice. They gave me regular updates and chased my sale constantly and kept it moving! Thanks so much! Ella, Alissa and Dino!
Chloe · 20 January 2026
Agent replied · 22 January 2026
Thank you for your kind words Chloe. Wishing you all the best :)
★★★★★ 5/5
TrustpilotSteph & team are 5*
Samuel Makepeace are not only very professional and welcoming, but they also made selling my home as easy as possible. Steph especially made my experience as seamless as possible, providing frequent updates and answering any of my questions with confidence. Thank you!
Madeleine · 25 January 2026
Agent replied · 23 May 2026
Thank you for your review Madeleine :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.