5/5
TrustpilotFantastic service 😊 very friendly and…
Fantastic service 😊 very friendly and professional highly recommended 😊
Trusted Agent profile · Newcastle Under Lyme
Reeds Rains Newcastle Under Lyme reviews
★★★★★
2,037 reviews across 2 platforms
71 High Street, Newcastle Under Lyme, ST5 1PN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Newcastle Under Lyme, at 71 High Street, is rated 3.7 out of 5 across 2,037 reviews on two platforms, including 175 Google reviews rated 4.4.
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Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleReally poor sales service, hang off the call and doesn’t answer the phone afterward, most of times telling you sending email and actually they didn’t ~ sigh
5/5
GoogleVery happy with the service provided from the team at the Newcastle branch, easy to deal with very friendly and helped me a a quick sale :)
5/5
TrustpilotThey made everything so easy
They made everything so easy, they are both professional and friendly.
5/5
TrustpilotExcellent company would highly…
Excellent company would highly recommend took all the stress away from us handled very professionally
5/5
TrustpilotVery helpful
Very helpful and always on hand if needed any information.
5/5
TrustpilotI have purchased two houses using…
I have purchased two houses using ReedsRains over the years and I found their service to be very efficient and helpful throughout the whole sales process.
5/5
Googlelovely friendly staff who are always prepared to go above and beyond. i use reeds rains for buying and letting properties and cant fault the service that is provided.
4/5
TrustpilotGood friendly and efficient staff.
Rating only, no written review.
Agent replied · 31 May 2026
We're happy to hear you found our staff friendly and efficient. We appreciate your positive feedback. Regards, Reeds Rains
1/5
TrustpilotIncompetent and unprofessional Lettings agency
Incompetent and unprofessional Lettings agency. Our checkout process was riddled with hidden costs. The agent in charge (who I'd been in contact via email) was unprofessional and uncommunicative. Avoid if possible.
5/5
Trustpilotexcellent staff .
Rating only, no written review.
5/5
Trustpilot5 stars
James and Arthur at the crossgates branch were super helpful and made the whole process smooth for us
5/5
TrustpilotBrian
Satisfied with the way Reeds Rains are handling the sale
1/5
TrustpilotComplete rubbish
Complete rubbish. I'd go into detail but I'm that angry with this lot, it doesn't warrant my time. Use at your own risk that's all I'm saying.
5/5
TrustpilotVery helpful
Very helpful, very friendly, very thorough
1/5
TrustpilotOnly giving one star because you can't…
Only giving one star because you can't give -1 star!! Awful awful customer service - from ex rental customer, never again will I use them!
5/5
Trustpilot5* service
Great advice and service from Rachel at the Pemberton Branch. Rented my property out within a week, excellent customer service!
4/5
TrustpilotFriendly and proactive team
Friendly and proactive team. Swift service.
5/5
TrustpilotAlaysha at the Hazel Grove branch has…
Alaysha at the Hazel Grove branch has been very helpful. She is a credit to your team.
5/5
TrustpilotGreat support received as a landlord
Got amazing support from Jeanette at Morley branch in getting our house ready for the rental market. The property was on the market within no time and without any hassle.
5/5
TrustpilotExcellent service
Excellent service, time was taken to really understand what I needed and provide me with the information to be able to choose a product that I was happy with.
5/5
TrustpilotMet with Alan today who showed us…
Met with Alan today who showed us around a property. What a honest and nice gentleman he was. He explained everything in full.
5/5
TrustpilotReeds rains are fantastic and extremely…
Reeds rains are fantastic and extremely helpful and professional. I use them to manage all my properties
1/5
TrustpilotRang them several times about…
Rang them several times about properties I wanted to rent, each time they took my details but never rang me backNot helpful at all, disappointed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
