Trusted Agent profile · Newcastle Under Lyme
★★★★★
2,040 reviews across 2 platforms
71 High Street, Newcastle Under Lyme, ST5 1PN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Newcastle Under Lyme, at 71 High Street, is rated 3.7 out of 5 across 2,040 reviews on two platforms, including 175 Google reviews rated 4.4.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
5/5
TrustpilotExcellent service from Reeds Rains Hyde Branch
Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!
5/5
TrustpilotI’ve used Reeds Rains a couple of times…
I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !
Thank you for the review :)
5/5
TrustpilotHighly recommended
Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.
5/5
TrustpilotNiamh Titterington - Morley
Niamh has been an absolute diamond from the start! The viewing, to applying for the property on the spot, to calling us saying our application was selected and successful! Been a swift breeze with her, would highly recommend! Can’t wait to move into our new home.
5/5
TrustpilotAbsolutely fantastic service from the Hull Branch...
Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.
5/5
GoogleGot my very first rental property in the UK, from Reeds Rains Newcastle-under-Lyme, and I must thank Jack Damjanovic for his support throughout the process. Highly recommended.
1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after!
5/5
TrustpilotMorley - Niamh Titterington
Absolutely amazing from the start.Niamh was very welcoming on viewing day and answered any questions which we had regarding the property. Including starting our application on the spot. Throughout she has been keeping us updated with everything we need to know. Very impressive.Thank you Niamh!!
5/5
TrustpilotFab service from Tom & the Rhyl…
Fab service from Tom & the Rhyl branch for my aunties sale! Couldn’t fault anything. They updated her from start to finish, the communication was spot on too - this was the first time she’d moved in a long time and it definitely made the process a lot less daunting for her! Thanks guys, we really appreciate it - would highly recommend x
5/5
TrustpilotExcellent service from Reeds Rains…
Excellent service from Reeds Rains Haxby while recently letting a property. Karen Cocker was oustanding in every way, approachable, accomodating, informative and a great communicator. The whole experience was made easy from start to finish and I wouldn't hesitate to recommend or use them again.
5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
5/5
TrustpilotThis is my first time with an estate…
This is my first time with an estate agent. I was anxious but once I started getting views I was less anxious. I was told the property would get sold however I was getting impatient and was about to give up. When I got the call to say I got a buyer and it was a guarantee. Well I was so happy that they were true to their word that they would get it sold.
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
5/5
Trustpilotfriendly hassle free service
We used Reeds Rains in Bangor to let our property several times and have always received a good service. Sarah has been great and always found us excellent tennents. Some cheaper letting agents have opened in Bangor, but decided not to chance it as we have to date received a quality hassle free service. Would recommend.
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
5/5
TrustpilotLettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
1/5
TrustpilotCancelled utilities
Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.
Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Great to read! Happy we could of helped :)Regards,Reeds Rains
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