Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLouis Taylor provides an exceptional level of service, combining professionalism with a friendly and approachable attitude. Their team is knowledgeable, efficient, and always ready to assist, making the entire process smooth and hassle-free.
Communication is clear and consistent, ensuring you’re kept informed every step of the way. Their attention to detail and commitment to achieving the best outcomes truly set them apart. Highly recommended for anyone seeking a reliable and dedicated service
Md · 2 April 2026
★★★★★ 5/5
GoogleWe used Louis Taylor for a RICS valuation - Tim was professional and very helpful throughout the process.
Leah · 16 November 2025
★★★★★ 5/5
GoogleWe initially chose Louis Taylor as they were selling the property we were interested in and thought this would make things easier. That didn't work out but I'm glad we stayed with them.
We eventually found another property and Pamela in particular went above and beyond in chasing other solicitors and agents to keep on top of the process.
Excellent service and we'd definitely recommend them 👍
Damien · 16 September 2025
★★★★★ 5/5
GoogleI recently used Louis Taylor Property Agents to rent out a block of three apartments in Newcastle-Under-Lyme. Richard & Helen were immensely helpful, professional and proactive throughout the process. I very much appreciate the expert advice Richard gave me to ensure I attracted the right sort of tenants, and their fees were very fair. I highly recommend Louis Taylor Property Agents, they have a deep understanding of the local property market, and are a great company to deal with.
Maurice · 17 June 2020
★★★★★ 5/5
GoogleI recently sold my late mother's home through Louis Taylor.(Newcastle under lyme) The high level of support i received from both Sam Morall and Gemma Wooliscroft was invaluable during such a a difficult time for me. They guided me through the whole process in such a friendly and professional manner, based on this alone and not even the fact how quickly the house was sold, I would have no hesitation using the company again.. Thanks Andy
Norton · 18 June 2019
★★★★★ 5/5
GoogleFantastic service by Tim. Professional and helpful. Thorough survey carried out, all explained to us clearly and in plain English. A pleasure to deal with and always had time for our numerous queries along the way via phone or email. Faultless - would wholeheartedly recommend Tim specifically.
D · 26 March 2023
★★★★★ 5/5
GoogleHave to say they are great the manager Richard is brilliant despite my husband moaning at time they always get the problems resolved and all issues fixed even when we are unhappy with some of the things they put our mind at ease
Tori · 13 April 2023
★★★★★ 2/5
GoogleDoes not reply to enquiries or emails. Quite abrupt
Reece · 16 March 2026
★★★★★ 1/5
GoogleDon't seem to care about you as a tenant or want to respond to any messages.
We entered our flat not knowing the electric and gas providers having to call up several different companies to find out and also not knowing where the meters were located either.
I agreed to be contacted by their third party who was supposed to help me set up all my utility bills only to be offered electric with a 1 star rated company asking me to give my consent on the first phone call to sign up to a rubbish contract.
Then, to find out that the property wasn't even a registered address with the council was the icing on the cake!NegativeProfessionalism
Lewis · 26 March 2023
★★★★★ 5/5
GoogleI cannot fault the service and support I have had from Tim at LT. Personable, reliable and honest. I really appreciated the initial feedback following the survey which gave me lots of reassurance, and then the following report arrived in …
Hayley · 16 April 2024
★★★★★ 5/5
GoogleExcellent service kept us informed from start to finish Pam was very helpful 🙂 …
Sandra · 17 June 2022
★★★★★ 1/5
GoogleWaste of time
I was told that I had a viewing booked. I show up only to find that nobody is there to meet me. I call and they tell me there is nothing booked. Complete waste of time
Immortal · 29 April 2024
★★★★★ 1/5
GoogleI enquired about a commercial property this week. After being promised an email ( which never arrived) I called Louis Taylor again only to be told there was already an offer on this commercial property, !!!( What a coincidence!? The property has been vacant for months and month's and month's, yet as soon as I enquire about it, Oh ? It's under offer!!)
Draw your own conclusions but ........
Madeley · 17 June 2021
★★★★★ 1/5
GoogleFine if your selling or renting a property but if you're buying or a tenant I'd stay well away. I wont ever rent a office or property again where LT are involved
Mike · 29 May 2024
★★★★★ 1/5
GoogleDon't seem to care about you as a tenant or want to respond to any messages.
We entered our flat not knowing the electric and gas providers having to call up several different companies to find out and also not knowing where the meters …
Lewis · 16 April 2023
★★★★★ 4/5
GoogleI like them, been around since the dawn of time, good for nose at properties you cant afford!
Jim · 25 March 2024
★★★★★ 5/5
GoogleExcellent Service from all the team at Louis Taylors, very professional.
William · 28 July 2024
★★★★★ 5/5
GoogleLouis Taylor have been absolutely brilliant in getting my property sold. Every single member of the team have been courteous, knowledgeable and responsive. They've kept me informed throughout the whole process and I would thoroughly recommend them. They're a breath of fresh air!PositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 17 June 2021
★★★★★ 3/5
GoogleWas buying a house with Louis Taylor but decided to pull out. communication was poor throughout and questions weren't answered quickly enough or vague responses were given, we told not to communicate with the vendors by Louis Taylor, personally I think this made the process a lot more difficult.
Ian · 13 April 2020
★★★★★ 5/5
GoogleVery professional service,I saw a property and required a quick sale to be able to purchase the new one.
Louis Taylor put mine on sale and sold it for me within 2 days at a good price.
Well done to all the staff involved 10/10
S · 17 June 2020
★★★★★ 1/5
GoogleSubmitted an application for a property, the application didn't go through, I was told the landlord was to sell the property yet nearly 3 months later the property is still being advertised on their website... It also took 3-4 days of chasing to get the fees back.
Abbigail · 18 June 2019
★★★★★ 5/5
GoogleI have always had such a fantastic service with Richard at Louis Taylor. He is always on hand to help me with and questions or queries I have regarding my property that Louis Taylor manage. I wouldn't hesitate to recommend anybody to this letting agent
Joe · 18 June 2019
★★★★★ 5/5
GoogleExcellent quality service provided by a fantastic team who go above and beyond. Would definitely recommend Louis Taylor to others.PositiveResponsiveness, Quality, Professionalism, Value
Jack · 13 April 2022
★★★★★ 5/5
GoogleSold my house a few months ago with Louis Taylor, had a brilliant service from start to finish, I was informed with everything that was happening throughout and very stress free. Would recommend to everyone!
Steph · 14 April 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
