Every review we hold for the Newbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDreadful company and extremely rude and unhelpful staff. I have never complained on line before, but the behaviour of this agency has inspired me. Refused to even let me view a property based on assumptions. It makes you wonder if they are actually trying to let properties or not or just protecting the ridiculous demands of their clients. Demanding 6 months rent plus deposit -outrageous !- then deciding it wasn't for me (well, my parents) without having any financial details. I suppose if the client asked for a pint of blood with the money they'd pass that on to prospect renters too! Brains are not in gear and common sense has left the agency. Steer clear and go to a more helpful agency who actually realises who the customer is.
Collette · 29 July 2019
Agent replied
Martin from Regent Lettings here.
Collette, so sorry we have not met your expectations here and we would welcome the opportunity to apologise to you and explain what we need to do when we get an expression of interest in a property. We need to establish a number of factors initially, one being to establish the affordability of any potential applicant(s). In doing so we need to determine the income of the potential applicants, where this is fine we proceed, if we need to resolve it we work harder and look at other options, such as a guarantor or rental payment in advance perhaps. On investigating this internally my colleague who spoke to you advised me that they did not get the opportunity to fully explain the process as you terminated the call prematurely. With regard to your comments “rude and unhelpful” I am sorry we made you feel that way and assure you that is never our attention. So please accept our apology. Sorry. Unfortunately we do not have your contact details to contact you direct. We would welcome the opportunity to contact you and explain further if you would find that helpful. My details are Martin tel: 01635 905048. Please do get in touch. Hope to make contact with you soon.
★★★★★ 2/5
GoogleRented a property through them for two years. Had an extremely appalling experience. Tried to make everything overly complicated . I had asked for a simple letter that I needed to submit along with an application, and it took them 1 month to make the letter, and they got the postcode wrong on the letter, and took them another several weeks to correct it. And that's just the start of it. My advice would be use another letting agency !
Mohammad · 29 July 2019
Agent replied
Hi Mohammad,
Sorry to hear we did not meet your expectations here, I note you posted this after the office closed on Friday, hence my response now. I would just like you to know I will be taking your comments further with the team here at Regent Lettings and reverting back to you promptly.
★★★★★ 5/5
GoogleAn excellent company to work with, I would recommend them to anyone looking to let a property within the Newbury area. Any issues are dealt with quickly and efficiently, and with no hassle. I've let my property through Regent Lettings for 6 years, and have never experienced any of the issues others have detailed in reviews. Sadly, only negative experiences are usually voiced, so my recommendation would be to make your own mind up by contacting them directly.
Claire · 29 July 2019
Agent replied
Hi Claire,
Thank you for your review, it is appreciated. Your comments will be added to our internal monitoring process where are aim is to achieve continuous improvement.
Kind Regards
Martin
★★★★★ 5/5
GoogleDealing with Graeme and the team at Regent Lettings is always a pleasure. They are extremely knowledgeable about the Newbury lettings market, and are approachable, helpful, professional and will always go the extra mile for both tenants and landlords. I would use them again without hesitation.
Pam · 29 July 2019
★★★★★ 2/5
GoogleFound Regent Lettings incredibly frustrating to deal with by phone and email. I understand that their customer is the landlord but some common courtesy to the tenant would have been nice. Had to chase repeatedly for things to be actioned, questions to be answered and money owed to be paid. I expect a response to an email in less than 21days and then have the cheek to ask me to respond quickly. Phone call messages and voicemails were rarely returned. Even more frustrating is how helpful they are when you go to the effort of going into the office, suddenly things get resolved. They can't agree a time with you for the property inspections so have to take a whole day off work if you want to be present. Took 6 weeks to get deposit back.
Claire · 29 July 2019
★★★★★ 5/5
GoogleRegent Letting manage my property for me and I have always found them very helpful and informative. I am new to the rental business and Regent and always been very approachable and understanding with good advise built on years of experience.
When there are issues raised by the tenant Regent have always let me know very quickly and have the correct contractors to solve the problem with minimum fuss.
Matt · 29 July 2019
★★★★★ 5/5
GoogleI rent a flat in the heart of Newbury and it is managed by Regent Lettings. The patience, efficiency and the thoroughness which they display in carrying out the duties required are exemplary. I would recommend any landlord or tenant to engage their services, hence the 5 star rating, which they thoroughly deserve.
Dave · 29 July 2019
★★★★★ 5/5
GoogleRegent Lettings have taken over the management of my rental property in the last year. In my interaction with the team, I have found them to be efficient and caring. They keep me informed of any issues or needs at my property. Would recommend them to anyone.
Rob · 29 July 2019
★★★★★ 5/5
GoogleI rented two properties through the team at Regent Lettings over a period of 3 years. I found the whole team to be extremely professional and a pleasure to deal with.
Thank you for making my rental experience during a very tough time so easy.
Steve · 29 July 2019
★★★★★ 5/5
GoogleRegent Lettings team are really profesional! They explain us a lot of things (as we never rent before) and they are willing to help as much as they can. Thank you for what you did for us, team!
Bianca · 29 July 2019
★★★★★ 5/5
GoogleOur experience with Regent Lettings has been great. The staff are very friendly and any issue reported is dealt with quickly and efficiently. I wouldn't hesitate to recommend them.
Kim · 29 July 2019
★★★★★ 5/5
GoogleRegent Lettings manage the letting of a flat for me. Their service has been exemplary, professional and courteous. Their fees are fully acceptable. I can thoroughly recommend them.
Chris · 29 July 2019
★★★★★ 5/5
GoogleExcellent experience with Regent Lettings. Graeme provided very useful advice prior to letting and communication throughout was very good via Gill. Would (and do) recommend! Thanks again
Stuart · 29 July 2019
★★★★★ 5/5
GoogleVery helpful agency. They are ready to hear to each customer's situation and help as much as they can. Would definitely recommend!
Dluari · 29 July 2019
★★★★★ 5/5
GoogleGreat lettings agent. Helpful and efficient from the very beginning. Found me exactly what I wanted. Such a great team.
Martin · 29 July 2019
★★★★★ 3/5
GoogleProfessional, friendly and accessible staff - problems that arise are dealt with swiftly.
Ingram · 29 July 2019
★★★★★ 5/5
GoogleAll staff are helpful
Sana · 29 July 2019
★★★★★ 5/5
GoogleRating only, no written review.
Ovidiu · 29 July 2019
★★★★★ 1/5
GoogleRating only, no written review.
Sudeera · 29 July 2019
★★★★★ 5/5
GoogleRating only, no written review.
PJ · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
