Harrison Estate Agents New Milton reviews

★★★★★ 1/5

Google

VERY VERY BAD experience BEWARE! See photo evidence attached. Harrisons of New Milton will reply to this denying this collective, family review. Horror story damp issues in their badly rented property! BEWARE! Harrison’s in New Milton managed for a private landlord. 1. DAMP and mound everywhere... When we viewed this property we saw a dehumidifier in the dinning room. We asked if there had been any damp issues. The lady from Harrison’s told us "no problems with damp at all". She also told my partner the same when he viewed the property. We felt completely let down and misled when soon after moving in we experienced HORRENDOUS damp problems. We called in environmental health and Harrison rapidly got builders in to fit vents in the main roof as the ventilation was poor in the property. 2. ELECTRIC SHOCKS... I had a big electric shock from a light switch. The light switch unit was replaced very quickly after reporting it to Harrison's. One month later my partner had a BIG electric shock from the same switch. I questioned Harrison's and asked if the wiring had been checked and they said "oh no just the plastic switch has been replaced". They then investigated further find faulty wiring, surprise surprise. Harrison's were quick to respond BUT...This property was cheaply maintained, not safe to let. There was even tarmac subsidence in the front drive/garden area of the property too. Harrison's would do better to avoid clients such as this. I'm sure that Harrison's will reply to this with their very “copy and paste” stock answers about managing condensation and having the heating on and windows open but this was another level of damp. The attic was a sea of green mound on top of the loft insulation because of poor ventilation. It’s a shame it took 8 months and lots of stress to get this sorted. The fact is Harrison's you caused us a lot of alarm and distress for a year of our lives and let me, my partner and our little 4 year old girl down BIG TIME! Harrisons have responed and tried to brush this review off BUT future customers must know that this is NOT the way to do business and should check the property and the landlords letting standards before it goes on the market! We sincerely hope that no other family has this experience. AVOID! At all costs!

Steve · 14 January 2026

★★★★★ 5/5

Google

I have had the pleasure of being a tenant through Harrison's and Regent Residential Lettings for the last 7-8 years in New milton. Edward and his team have always been helpful, professional and friendly in all that time. I ,sadly, lost my husband 2 years ago and they were so understanding and kind, helping me to find a smaller property. I cannot recommend them enough, whether you are looking to be a tenant or thinking of renting your property then look no further. 100%.

Linda · 14 April 2025

★★★★★ 5/5

Google

Over a long and often difficult sale Alan delivered 120%. We live a long way from the property being sold and were most grateful for Alan's support throughout. He would always go the extra mile - often literally as so many visits to the property were needed to undertake tasks which we could not do ourselves. From the first meeting we knew we could trust his honesty, sound judgement and good advice. On top of his professionalism, we very much appreciated his friendly good-humoured approach. We would certainly recommend Harrisons as first choice for any sales in the area.

John · 14 April 2025

★★★★★ 5/5

Google

Edward and his team (shout out to Fiona) have been amazing. Such a great experience from start to end. Ed even responded to me out of hours on a bank holiday weekend! Service has been phenomenal. We have been kept up to date with each step in the process. It’s been an absolute pleasure and delight. Cannot recommend Ed and his team enough if I could give 10 stars , I would!

Veronica · 4 July 2025

★★★★★ 5/5

Google

We had a recommendation to use Harrison’s Estate Agents and Regent Residential Lettings, they did not disappoint. From an unannounced walk in to the conclusion of our rental agreement, Fiona, Carolyne and Edward were helpful, kind and welcoming. Ours was not a straight forward rental and they worked with us and the owners to make it happen, they truly went above and beyond. Would definitely recommend.

Melanie · 13 August 2025

★★★★★ 5/5

Google

Edward Harrison and his team are a breath of fresh air. They listened to our needs, guided us brilliantly and delivered the tenancy we had hoped for. Would recommend their integrity, skill and experience to anyone. As an industry professional I know it’s becoming increasingly hard to find people who have both enthusiasm and experience, something Edward and his team have in abundance. 5 stars from me

Oliver · 4 July 2025

★★★★★ 5/5

Google

Absolutely brilliant , try as I might I can’t think of one negative issue. Alan was on the case every minute, pushing solicitors advising his customers on the next way forward, has great contacts house clearance, surveyors you name it. They have to be the best in the business!!

Ashley · 14 April 2025

★★★★★ 5/5

Google

I was a tenant with Regent for just under 3 years and have always found Edward and the team very helpful and professional. Any issues were always resolved quickly and they’ve been great to deal with!

Paul · 4 July 2025

★★★★★ 5/5

Google

Alan was fantastic with us from start to finish! Cannot fault the service we have received here and he has been extremely helpful in helping us move into our new house. Everything was flawless on their end and we can’t thank them enough

Ryan · 14 April 2025

★★★★★ 5/5

Google

Me and my family were pretty desperate to rent a house due to our landlord selling the house. And we met Alan at Harrison,great man,great service,really helpfull with everything. He took his time to guide and help us with the move. So if you ever want anyone to help you find a nice flat or house,Alan is your man!

Javla · 14 April 2024

★★★★★ 5/5

Google

Alan, What a great agent! So supportive and understanding of my situation. Went above and beyond to assist me in renting a property. All for me to have to decline due to unforseen circumstances, which I feel awful about as the service and personable approach is one that I have not experienced before with agents. My holding deposit was returned to me the same day I explained my situation as to why I couldn't go forward with the rental. Such an amazing experience with this agency! So impressed. Efficient, personable and reliable! Highly recommended! Thanks Alan and Edward Anelea

Anelea · 9 August 2022

★★★★★ 5/5

Google

Me and my Husband have been renting from Harrisons for almost 3 years now and have found them absolutely brilliant! Any problem was sorted as quickly as they could, I was kept updated on any issues by email and Edward has even phoned at 9pm well after office hours to check we were okay when our power was out knowing our baby was 2 months old. Literally couldn't have asked for better service or more caring people which is what you want as moving is stressful enough already! We've even stayed with them moving into our 2nd property from Harrisons and Alan especially made that a very smooth process. In short I can't recommend Harrisons enough! The whole team is fantastic but Alan is definitely my favourite he is very professional, friendly and has a great sense of humour.

Helen · 5 July 2022

★★★★★ 5/5

Google

Alan made the experience of buying my first property surprisingly enjoyable. His friendly, knowledgeable, no nonsense approach was much appreciated. Kind of sad I won't be getting phone calls from him any more.

Paula · 14 April 2025

★★★★★ 5/5

Google

Can't thank Edward and Alan enough. They have made my move so easy and although at times I get stressed they made me feel at ease. Very professional. Thank you so much for making my life 100% better.

Jackie · 2 February 2025

★★★★★ 5/5

Google

Just needed to thank all at Harrison. We needed a local agent to help sell our Beach Hut. From the first phone call Alan was friendly and professional. Edward also helped with phone updates & finance. Communication were frequent with updates throughout the whole process. The marketing was also excellent resulting in a sale within days. If you need a trusted Agent in this area look no further. Highly recommended.

John · 6 May 2023

★★★★★ 5/5

Google

Edward and the team have been amazing! they are very understanding and always put their tenants first. Amazing team. Thank you again for everything!

Sophie · 15 May 2025

★★★★★ 5/5

Google

I have been with Harrisons in new milton since 2009 and I have recently moved into a new property as my previous tenancy ended . I have again stayed with Harrisons as they have made my last 11 years as a tenant so easy and secure . Alan and Edward and team are just a pleasure to have my tenancy with and nothing is never too much trouble for them I would whole heartily recommend them to anyonePositiveProfessionalism

Denny · 25 August 2021

★★★★★ 5/5

Google

Just recently completed on a house purchase through Harrisons. Alan was outstanding! So helpful, understand and accommodating. Highly recommend them for Sale or purchase.

Sarah · 14 April 2025

★★★★★ 5/5

Google

I am very happy with Harrison Estate agents New Milton.They're service is beyond reproach. They're friendlynes and professional approach is excellent. They really went out of they're way helped me to find a flat. Excellent service, thank you.

DoubleH · 14 March 2026

★★★★★ 5/5

Google

Edward, Alan, and the team have been extremely helpful and communicative during the tenancy of a flat occupied by a family member. I was the primary contact, due to the tenant being vulnerable, and the team made every effort to ensure things like maintainance visits could be coordinated to ensure I could be present for the family member. They attended maintainance requests promptly also, and answered emails quickly. I would definitely reccomend them.

Joshua · 24 March 2025

★★★★★ 5/5

Google

My mum is a recent new tenant in a property managed by Harrison. I have to say,from the initial phonecall I could tell good client care is in place. Thank you Shirley for giving a fantastic first impression. On viewing the property we met Alan. Very down to earth , gave us the answers to our questions and actually a funny guy. Very professional. A few days after moving in, we discovered the hot water wasn't heating. I made a call to the office and was introduced to Edward. On explanation of the problem, Edward said he would make some calls and get back to me. He did, as did the technician who arranged an appointment time. Within 24hrs it was repaired and mum had hot water. I don't normally write reviews but I feel in this case they all deserve the recognition for giving good customer service. Well done for doing a great job. Thank you.

Gill · 5 July 2020

★★★★★ 5/5

Google

I am normally not one to post reviews on services received however, on this occasion I have made time to share our very positive experience when dealing with Edward and his team. Over the last 10 and 1/2 years we have dealt with numerous realty letting agents (including some of "BIG" national "reputable" ones out there). For the last four years we have rented a property is the village of Sway through Harrison Estate Agents where we were very, very happy. We felt, as clients, considered, valued and above all respected at all times. The fact that we believed ourselves to be good tenants, was confirmed during our recent vacating of the property for personal reasons, where the outstanding team supported us in every way - above and beyond and had our very best interests at heart throughout the process; Edward and Allan supported us in their appreciation in us a good clients and did their utmost to accommodate us and the landlords, fairly and professionally. For us, this was a unique experience where when reaching the end of a tenancy in our properties rented through other agents, we were left frustrated and dubious about all other agents out there! Thank you Edward, Allan and all the team for your professionalism from the very beginning of our dealings with you to the end! We can not rate you highly enough!!

Maureen · 6 July 2019

★★★★★ 5/5

Google

I was very impressed by their professionalism in all respects of my residential letting. They answered all queries quickly and nothing was too much trouble. Big thank you to all the staff.

Dawn · 14 March 2026

★★★★★ 5/5

Google

Homesale Direct, for me, is the future of selling your home. No pushy agents trying to get their commission meant a realistic market value for our home. Dealing with a local established business rather than a website meant we were re-assured every step of the way and amazingly £350 got us a sales brochure of our home, a proper plan of the property and it also connected us to advertising on all the major websites such as Rightmove, we also had an Energy Performance Certificate (EPC) produced and a personalised “For Sale” board. What more do you need?!!? Thanks Brett and Edward, Im boring people with how good you guys are!

Steve · 6 July 2016