Wright Marshall Estate Agents Nantwich reviews

★★★★★ 2/5

Google

I'm not normally one for giving bad reviews, but on this occasion I felt it was necessary. We rented with Wright Marshall for 3 years. When we first decided to go with Wright Marshall, we had an overall good experience. However, as time went on, we would raise issues that would just go constantly unresolved. For example, our shower was broken and the toilets didn't flush properly. Twice plumbers came out but nothing was ever done to fix the problem the entire time we were there. Instead, they just came to "assess" what needed doing, without actually doing anything about it. What really annoyed me, however, was the attitude of some staff. We were told that the landlord wanted to do a visit, which we were absolutely fine with, but on a date and time which suited us. A date and time was given to us and we said sorry but that doesn't work for us due to working shifts, so instead we sent a range of dates and times we could do instead. We were sent a reply saying unfortunately the landlord has to visit at this specific time and date, due to their commitments, even though it was clear that they hadn't bothered to check with the landlord first before responding to us. In reply, we stated that unfortunately we can't do that date, so Wright Marshall would need to speak to the landlord to see what alternative dates they could do, because I would be in the middle of a set of night shifts and the landlord's visit would mean I'd only get approximately 3 to 4 hours sleep. The next reply is what really annoyed me. The Wright Marshall rep replied saying that technically they only had to give us 24 hours notice and the landlord has a legal right to visit, which we never disputed in the first place. "The landlord isn't coming until 14:00, can't your partner just sleep in until then". If we had just said no and given no alternative dates, then I'd understand this response a bit more, but that response just showed they cared far more about keeping the landlord happy than they did us. Unfortunately because of this and the lack of care given to us when we reported faults just soured the relationship we had too much. There clearly wasn't any consideration to the property being our home, even if we were just renting. So we decided enough was enough and we moved elsewhere. To this day we've had no apology. The response to this review sums it up perfectly for me. "Hello Aaron, we are disappointed to have received your 2 star rating". Most company reps would put something along the lines of "I'm sorry to hear you've had a bad experience". Instead, "we are disappointed to have received your 2 star rating". Clearly a lot of people have had good experiences with Wright Marshall, it's just unfortunate that in the end we weren't one of them.

Aaron · 15 June 2023

★★★★★ 5/5

Google

Louise and her dedicated, knowledgeable team were a pleasure to deal with during our recent house sale. They kept us informed every step of the way and nothing was too much trouble. Thank you so much for all your help. The Riddle Family

CHRISTINE · 4 April 2025

★★★★★ 5/5

Google

excllent service, informative, efficient, good communicatiion

JULIE · 16 March 2026

★★★★★ 5/5

Google

First class service throughout. Thank you Louise and Hannah.

Mandy · 27 July 2024

★★★★★ 5/5

Google

Used the lots of times as move a house alot they are the best Louise and her team are very very good get the job done right

Tracy · 15 June 2023

★★★★★ 5/5

Google

From start to finish, Louise and her team guided me through the sale of my house. Smooth sale, great team, couldn’t have asked for more, thanks.

Katie · 15 June 2023

★★★★★ 5/5

Google

If you’re looking for a letting agent then I can’t recommend these enough. From start to finish absolute great communication, friendly and really listened to my needs as a tenant searching for a new property. I viewed a property last week and it was a pleasure to be shown around. Whilst the property wasn’t for me, Victoria has called me every few days and kept me updated on new listings the area. Thanks again.

Shel · 15 June 2023

★★★★★ 5/5

Google

Kirsty was amazing, such a kind agent. She always looked after us while making sure everyone was comfortable. Great experience.

Nabeel · 17 November 2023

★★★★★ 5/5

Google

Friendly team, very experienced. Kept us updated at every step , quick to jump on calls and chase up when problems occurred, speaking to other vendors, buyers, solicitors etc for us. Full end to end ownership and service for our sale. Would recommend the Nantwich team for anyone looking to sell in the area .

Jane · 27 July 2024

★★★★★ 5/5

Google

Terrific agency, always responded, honest throughout the sales process. Hannah and Louise were great.

Ashim · 17 November 2023

★★★★★ 5/5

Google

I have been a contractor for Wright Marshall for some time, serving as a tree and garden care contractor for the lettings department. I have found the staff to be responsive, professional and easy to deal with. Wright Marshall handled all communications with the landlords and arranged for work to commence with no fuss and for invoices to be paid promptly. 5 stars, would work for again.

Jon · 15 June 2023

★★★★★ 1/5

Google

If I could give zero stars I would. The ladies here are polite enough, but its like they have no idea what they are doing. First of all.. fixes we had requested prior to moving in hadn't been done.. thats okay.. gave them the benefit of the doubt only to get to the house to find it FILTHY, muddy footprints, dead woodlouse and even bin bags in the kitchen. Just not cleaned which at the best of times is not great, but during a pandemic.. Jeez. The property is now manged by a different business (long story and one we still don't fully understand) and Wright Marshall have not fixed anything that they agreed agreed to which even though they don't manage the property ow, it's their responsibility. We have also not been compensated for all of the cleaning products and time spent cleaning. Terrible experience and considering this is our first house it can surely only get better which is a positive.....NegativeResponsiveness, Quality, Professionalism, Value

David · 15 June 2021

★★★★★ 5/5

Google

I have dealt with many estate agents over the years and Wright Marshall have been by far the best i have dealt with to date. Natalie Kent in the lettings department has been exceptional throughout the whole process. she has been on hand to answer any questions or tackle any problems. I would highly recommend Wright Marshall to anyone who is looking to buy or rent a property. Extremely happy customer.PositiveProfessionalism

Hayley · 15 June 2022

★★★★★ 5/5

Google

It is a pleasure to extol the virtures of an estate agent as things can get a bit frenetic and worrying at an important time when selling a buying a house. With hand on heart Wright Marshall Nantwich have been excellent with my process. Not only professionally but so friendly...they have kept this OAP up to date on an almost daily basis. The staff in the office are excellent and always explaining every stage of the way. Have to take my hat to Debra Caine who has been my rock throughout...this poor lady has drawn the short straw when she got me and has been stalwart smiling all the way. So thank you all for a great ongoing service. Jean Bateman.

Jean · 15 June 2020

★★★★★ 5/5

Google

Not viewed the properties yet, however just got off the phone with Louise, very friendly very funny, to the point im leaving a review! Excellent conversation on a saturday morning would reccomend!

Lee · 5 November 2024

★★★★★ 5/5

Google

A huge thankyou to the team at wright Marshall Nantwich for the help in trying to find me the perfect first home! Very helpful and honest advice

Romy · 10 January 2025

★★★★★ 5/5

Google

Highly recommend Wright Marshall Nantwich, made the purchasing of a property stress free. Staff are all very professional, Hannah who was looking after the sale/purchase even went out her way to pass on contacts for surveys etc. making the whole process simple for all parties involved. Many thanks for all your help and assistance!

Barry · 15 June 2023

★★★★★ 5/5

Google

I cannot speak highly enough of the team at Wright Marshall, Nantwich - Louise, Hannah and Debs. They provided a first class service from the start of the process of selling our house through to completion. Our sale was far from straightforward but Hannah always kept us updated and was always there to offer support when needed. If you want to sell your home then you should use Wright Marshall.

Elizabeth · 15 June 2021

★★★★★ 5/5

Google

The team at Nantwich help us massively in an upsetting time, we were constantly informed as to what was going on and were always happy to answer our questions no matter how big or small. Everyone we dealt with at the office had a lovely, friendly manner to them, would definitely recommend

Sarah · 15 June 2023

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with this office and was blown away by the exceptional service provided. The team are enthusiastic and proactive in their work & their level of knowledge is second to none. They are a very customer focussed team who go above and beyond to ensure customer satisfaction.

Ellie · 15 June 2023

★★★★★ 5/5

Google

Explained everything to me and made the whole process seem very clear and even enjoyable! Great photos and floorplan. Friendly and knowledgeable manager.

Clare · 5 November 2024

★★★★★ 5/5

Google

Enthusiastic and professional with attention to detail. Louise with Deb and Sarah prepared and sold our house quickly to both our and the buyers satisfaction. More importantly the team kept us informed at every stage as the house purchase chain moved through to a successful completion. We certainly recommend Wright Marshall Nantwich as an agent for house sales.

Joseph · 15 June 2022

★★★★★ 5/5

Google

Wright Marshall (Nantwich), run professionally and cheerfully by Branch Manager, Louise Chapman, goes a long way to reviving the reputation of estate agents!! I would not hesitate to use this branch again. The process of selling my home was hassle-free. The regular, informative and personal updates on the progress of the sale kept everything on track. First Class service.PositiveResponsiveness, Professionalism, Value

Tricia · 15 June 2021

★★★★★ 5/5

Google

Louise - team very helpful quick sale

Diane · 3 March 2025