Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookUnfortunately, our experience with Martin & Co has been extremely disappointing from start to finish.
When we moved into the property, it was not in a fit or acceptable condition. The house had not been properly cleaned, the flooring was dirty, belongings from previous tenants had been left behind, and there were broken toilet seats and a broken shower. These issues should have been addressed before new tenants were allowed to move in.
More recently, we discovered that the property we are currently renting has been sold, something we were never informed of, despite being assured that we would be kept updated on any significant developments. Finding this out independently online was both shocking and distressing.
When I contacted the office to query this, the member of staff I spoke to was abrupt, dismissive, and rude, and showed no empathy or willingness to apologise for the lack of communication or the upset caused.
Overall, the standard of service, communication, and professionalism we have received has been very poor. I would not recommend Martin & Co based on our experience.
Disappointing check-out process and lack of proportionality
My experience with Martin & Co at the end of our tenancy was extremely disappointing. Despite returning the property in a condition that was significantly improved from when we moved in (after having to clean and address multiple issues left by previous tenants), the check-out focused on trivial points such as minor lint in the washing machine and safety measures like the water supply being turned off.
We provided extensive before-and-after photographic evidence and raised concerns about the condition of the property at the start of the tenancy, but this evidence appeared to be largely disregarded. Several issues raised at check-out were acknowledged as maintenance matters or pre-existing conditions, yet were still presented as potential concerns.
Overall, the process felt disproportionate and unnecessarily stressful. I would advise future tenants to document everything very carefully and be prepared to challenge check-out reports if needed.
Lettie · 15 December 2025
★★★★★ 1/5
FacebookSince Martin & Co took over management of the property I was renting there was nothing but issues. There were a number of issues in the house which they never responded to or fixed and when chased they claimed it had already been done!
At the end of my tenancy I left the house a month prior to the end date as I’d bought a new house. They waited until my keys were handed in to them for the rental property before billing me an obscene amount for an end of tenancy clean (which I’d already carried out) which had they have gotten their act together I could have sorted any issues they may have had prior to dropping the keys off. Not to mention they had shown people around the property and someone had to ‘take a leak’ and left the toilet soiled then attempted to blame myself for it! When they were contacted by phone to discuss the issues the phone was promptly put down when something was said they didn’t like. Absolutely dreadful experience with them. I would never wish the experience I have had with them on anyone so please do avoid them at all costs 🤯
Charlotte · 20 October 2020
★★★★★ 1/5
GoogleWish I could rate even lower!! My parents moved in to an over-priced property in Nantwich. After being completely mugged off at the viewing and being told to “have a look round yourself” (do letting agents not show people round houses anymore, no?) they moved in to find the oven, fridge freezer, and hot water didn’t work. The boiler is over 25 years old and hasn’t been serviced for over 10.
There is one BROKEN carbon monoxide detector by the boiler, but not by the coal fire in the living room.
The maintenance office have been incredibly rude to both of my elderly parents.
A few maintenance people have been since, a plumber and electrician, both who have agreed the property is not in a fit state to be let out. The electrician fitted a second WORKING carbon monoxide alarm in the living room opposite the fire.
Today, CHRISTMAS DAY. They have woken to find no hot water and their carbon monoxide alarm going off.
I have rung the out of hours number on behalf of my parents as my mum had a hip operation on Friday and returned home yesterday. The woman I spoke to barely spoke, offered no sympathy, just asked for my name and number and if I was sure that Martin and co managed it. She said they wouldn’t be able to do anything today...
This company are an absolute joke. Avoid at all costs!!
Emily · 25 January 2020
★★★★★ 5/5
GoogleI have been with Martin and Co for 3 years and found them too be very professional and polite especially Jayne who has helped me so much since been in my property she has always been hands on and helpful whenever needed and couldn’t do more than enough to help me throughout my time renting the property excellent service and overall a lovely person thanks Jayne and Martin an Co
Carly · 23 February 2022
★★★★★ 1/5
FacebookVery upset with the way we are being treated. It has been over 2 weeks since we were told a rental would not go through. Through no fault of our own, landlord is now selling the property. We were advised we would receive a full refund on the deposit we paid. Yet we are still waiting for this. We have called a couple times, to be advised someone would call us back. I don’t want a call back, I want the deposit back. I can not believe during a pandemic, where my partner is furloughed, the staff of Martin and co are dragging there feet like this. It’s a disgusting way to treat customers in any circumstance!
Sophie · 21 October 2020
Agent replied
Absolutely disgusting .quick enough to take your money !
★★★★★ 5/5
FacebookHardworking key worker thrown out of home under a section 21 for no reason at all. Payed rent to them for 10 years. Just to be thrown out with no time to prepare. Only for them to put the house back on the market for the same rental price. Terrible customer service. Awful to their tennents. And just to add I have two children aswel, lucky enough the council were a big help to find us a property because Martian and co didn’t have an ounce of passion. Spent thousands on our home just to be thrown out like trash
Nadia · 2 April 2020
Agent replied
Unfortunately this is completely out of our control. Landlord sold the property and requested notice be served (prior to the Coronavirus emergency). 2 months notice was given.
★★★★★ 5/5
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Ruby · 27 February 2024
★★★★★ 1/5
GoogleUnreliable, unprofessional and Be aware, they have a very bad habit of letting themselves in unarranged when you are not there. Which is creepy and also a criminal offence .
They don’t even have the decency to let there customers know that the Nantwich office is currently being refurbished 👏🏻 👏🏻
Leo · 12 February 2021
★★★★★ 1/5
GoogleUnreliable, unprofessional and Be aware, they have a very bad habit of letting themselves in unarranged when you are not there. Which is creepy and also a criminal offence .
They don’t even have the decency to let there customers know that the Nantwich office is currently being refurbished 👏🏻 👏🏻
Leo · 10 February 2021
★★★★★ 5/5
GoogleA big Thank you to the Martin & Co Team in Nantwich. Professional throughout, on time with great Customer Service.
An extra Thank you to Jonathan for support and inspiration with future plan.
Kind regards
Gwen Bloss
Gwen · 29 July 2019
★★★★★ 5/5
GoogleExcellent service from first call through to hand over of keys. Clear instructions, friendly and patient service and excellent communication. Jonathan and Hannah were particularly helpful and provided a professional and approachable service. Would highly recommend.
Mercutio · 27 August 2019
★★★★★ 2/5
GoogleNot the best company to rent from. My contract was due to be renewed and as I was buying a place to finally get out of the rent trap I asked if I could go on a rolling contract. I was told the owner of the property didn't want to offer that. (Or was it Martin and co didn't want that as they couldn't charge for a new contract) as I had been living there a couple of years I got to know the neighbor's and as it turns out the knew the owner of the property I was renting through Martin and co and they thought it was out of character for him not to offer a rolling contract to us as we kept the place clean and always payed the rent on time.. they could of been fair to me as I didn't want a 6 month contract when I was moving in 3 months. Also if you rent from them and your contract is due to be renewed and they want to up the rent price question this with them and ask why they want to charge more dont just agree to it as it is just greed on there behalf. Would I rent from them again? No. Would i recommend them? No. You have been warned
John · 24 April 2020
★★★★★ 1/5
GoogleAppalling customer service, property manager seems to think its acceptable for the us, the current tenants, to remove dirty old chewing gum left by previous tenants on our own behalf even when this unhygienic and disgusting gum is in my newborn son's room. I have been forced into trying to attain a meeting with their managing director. Absolutely vile, especially after being conned into paying extra cleaning costs at our old property for issues that were already on the check in inventory. Dispicable company do not use!
Josh · 29 July 2019
★★★★★ 1/5
GoogleUnreliable, unprofessional and Be aware, they have a very bad habit of letting themselves in unarranged when you are not there. Which is creepy and also a criminal offence .
Sleepy · 3 January 2020
★★★★★ 1/5
FacebookHands down the worst Estate Agents I’ve ever dealt with. Customer Service is non existent. Unresponsive to emails and calls.
Would definitely not recommend
Elisha · 2 June 2021
Agent replied
Hi Elisha, I am sorry to hear of your experience. Whilst we have had an exceptionally busy, in fact record, month on letting available properties, and cannot always help everybody,, I would expect you to get responses to any enquiries, unless we made it clear that we were unable to be of further assistance. If you would care to PM me with any further details I would be glad to look into this for you.
★★★★★ 1/5
FacebookDishonest agents, advertise their property’s with appliances that are not in working order and even a hazard to health and will refuse to repair them.
Scott · 5 November 2019
Agent replied
Tell me about the issues.
The director …See more
★★★★★ 1/5
GoogleAbsolutely disgusting company, with no customer service skills. I waited over an hour for a viewing which emma sutton who didn't show up to. No contact was made with me to tell me she wasn't going to show up even though she did have my …
Lauren · 21 February 2021
★★★★★ 1/5
FacebookDO NOT RENT FROM THESE PEOPLE. serious maintenance issues have been reported time and time again. they couldn't even be bothered to come and do a quote for the work to send to the landlord so not the landlords fault. awful treatment of both tenant and landlord
Caroline · 4 February 2020
★★★★★ 5/5
GoogleWe rented through Martin & Co Nantwich for 16 years and were very well looked after by them all the years. I would recommend them to anyone wanting to rent. Thank you Martin & Co.
Linda · 15 November 2021
★★★★★ 1/5
FacebookIt's ridiculous my viewing was cancelled and another application was accepted before I could even look and apply for the property. Not the first time I've been screwed over with Martin and co. Ridiculous from an agency.
Keeley · 22 January 2021
★★★★★ 5/5
GoogleFantastic team! Great fee rates and extremely knowledgeable. Thanks Martin and Co. I will be back with more properties for you to manage for me.
Mark · 25 March 2022
★★★★★ 5/5
GoogleAmazing efficient service and friendly staff from both being shown around the houses to the high street shop. Dan your the Man!
Thank you so much for all your help all of you!
Grace · 29 July 2019
★★★★★ 5/5
GoogleRented via Martin and co for approx 4 years, Ive had a few issues with the property that have all been resolved in good time. Would recommend.
Paul · 29 July 2019
★★★★★ 1/5
FacebookVery slow process to get agreement and keys
Always say they don’t have what u looking for till someone difrent calls
Russalina · 10 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
