Every review we hold for the Morden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBooked us in for a viewing confirmed it with 2 texts to us and a phone call the morning of the viewing and then cancelled it without telling us. My partner arrived at the property and had to find out from the tenant that there were no more viewings that day. Complete waste of time.
Kelly · 16 September 2019
Agent replied
Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware of the second set of viewings so refused the access to the applicant.
Chanade was at another property and was filling in an offer form which is why one of the negotiators were running late to the appointment so that’s why they weren’t there when they arrived.
We have since called and apologised to Kelly.
★★★★★ 5/5
GoogleI dealt with Khadeja Sayed at Goodfellows estate agents. They were prompt and helpful throughout the process. I would rent from them again.
Dylan · 28 October 2022
★★★★★ 5/5
GoogleWe've used Goodfellows twice now and they have been great. It was mainly Jack who helped us with the sale of our property and did an amazing job getting us over the line on 30 June, despite some issues with solicitors - Jack did all he could to fight our corner to get it through before the end of the stamp duty holiday and despite what must have been huge amounts of pressure on his shoulders at the time, remained calm, responsive and reassuring. He was consistently on the ball throughout the process and very diplomatic. Tony gave us some great advice when we were considering putting our property back on the market, and our experience of him has been super too and was the reason we wanted to go back to Goodfellows a second time. Thank you guys for all your help!
Kirsten · 26 July 2021
★★★★★ 5/5
GoogleWe have had a really great experience with Goodfellows as managing agents for the property we rented through them this year. They were very quick to respond to any issues we needed addressing at the property. Kerry in particular was really helpful, especially when our heating and hot water stopped working and the boiler tenancy service we used was quoting a 3 day wait. She managed to call up and get an engineer out to us the next day which was much appreciated, especially with two very small children! Would highly recommend them.
Phil · 20 July 2021
★★★★★ 1/5
GoogleWorst estate agent that I have ever liaised with. Before we decided to rent the flat they overpromised many thing such as: redecorating and fixing the wall full of mould. For 1 year they have been sending different people/companies to "fix" the problem - nothing happened. Closer to end of the contact they just said they want us to move out.
Izabela · 29 August 2023
★★★★★ 5/5
GoogleWe recently rented a house, and Goodfellows helped us with that. We are very pleased to work with Barbara Courpasson. She is an expert in her field, and treats her work responsibly. For which we are sincerely grateful to her and can recommend to family and friends!!!PositiveProfessionalism
Misha · 11 July 2021
Agent replied
Dear Misha, thank you for your 5 STAR review , Barbara will be delighted to read this and we hope it helps drive other customers to us so we can help them to. We like to think that all of our colleagues are experts but Barbara has certainly proven that, when dealing with yourselves. Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleI really loved working with the team mainly Tony and Jack, they were both very friendly, efficient and professional. I found the quality of the service overall to be excellent .. the communication was first class and my late mother’s house was sold so quickly at the price we wanted. The service met all of our needs and exceeded all my expectations.. I would use this estate agents again. .PositiveResponsiveness, Quality, Professionalism
Jenny · 20 July 2022
★★★★★ 5/5
GoogleVery professional service. Highly recommend them. Agent Zahrah Gohar was very helpful and promptly responded to my emails.
Kanchana · 2 March 2023
★★★★★ 5/5
GoogleVery friendly and helpful team. Especially Barbara who helped us with our search and move into new home. Thank you. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Katarzyna · 31 May 2022
★★★★★ 5/5
GoogleWould recommend Goodfellows for any person searching for a new home. We had Aaron as the agent who helped us find our apartment. He was super friendly and made sure to keep us informed about everything that was going on and was easy to get in contact with if we had any questions.
Jake · 16 September 2019
Agent replied
Thank you Jake for your excellent review.
★★★★★ 5/5
GoogleThank you Kelly for solving my problem very quickly. I was very worried and thought I was going to have to wait ages due to the situation we are all in.
Thanks again
Kelly · 28 October 2020
★★★★★ 5/5
GoogleI've had nothing but positive experience in renting my apartment out via Goodfellows in Morden, from the initial contact with Sharmila where she explained the process in details, to viewings that the whole team assisted with, to Rosie finalising the arrangements with the tenants. If anything, it was my delayed response that sometimes slowed things down but the Goodfellows team were always on the case. Wouldn't hesitate recommending them! AnnaPositiveResponsiveness, Professionalism
Anna · 15 July 2022
★★★★★ 1/5
GoogleDealt with them back in 2014 when I was property hunting and they were so rude, now they leaflet drop at my house telling me they can market my property…Er get lost, no way would I ever let this lot make money off me!
Ruth · 28 October 2021
Agent replied · 28 October 2023
Dear Ruth we are sorry to hear that and very sorry that you felt we were rude to you in 2014…all we can say is that the team has changed and if you would ever be prepared to offer us a second chance , we would welcome the opportunity. We are canvassing in your area as the market is still very busy despite the stamp duty holiday ending and we need to replenish our stock as we are selling what we have. Kind regards Goodfellows Morden.
★★★★★ 5/5
GoogleThanks for Barbara Courpasson for arranging a nice affordable flat to our family, it's rare to find such an agent like Barbara, she is professional, honest and explains everything in a very simple way, thanks to Goodfellows as well for their super star services.
Omer · 28 October 2021
Agent replied · 28 October 2023
Dear Omer , what a lovely review which to us shows that our service really counts. Barbara is as you say a rare agent and we are proud to have her on our team! This is a people's business and in Barbara we have the right person to look after you and find you the right home to live in. Barbara will be delighted to read this and it will yet again prove to her and us, that she is doing things the right way. Kind regards Goodfellows Morden.
★★★★★ 5/5
GoogleI couldn't recommend Goodfellows Morden, especially Sharmila, enough. From start to end, her service and general loveliness has been exceptional. She really went the extra mile in all aspects of her work. Highly recommended!
Clare · 17 June 2020
★★★★★ 5/5
GoogleI recently rented a property via Goodfellows in Morden. All the staff are very friendly and supportive. Especially, I appreciate Khadeja for all the support. They responded to all the enquiries promptly, sorted any enquiries immediately. They looked after the issues even after moving in to the property.
I'm very satisfied and would recommend Goodfellows in Modern to my friends.
CHA · 20 July 2023
★★★★★ 5/5
GoogleWe recently moved into our new appartment in SM4 and our agent Bradley was absolutely amazing! Thank you so much for everything Bradley!
Your awesome!
ServandoPositiveResponsiveness, Quality, Professionalism, Value
Benny · 15 July 2021
★★★★★ 5/5
GoogleVery helpful,especially Jordan! Thank you!
Anita · 16 September 2018
Agent replied
Thank you for taking the time to review our service Anita - especially mentioning Jordan. We like to pride ourselves on the service we deliver.
★★★★★ 1/5
GoogleI am trying to buy a property with jack in Goodfellows Morden at the moment and want to remain anonymous but I wanted to share my experience as I want their customers to know what kind of agent they paying.
Im really disappointed in the …
Anon · 8 April 2021
Agent replied
Please call Martin Humphreys Director at Goodfellows on 07899842705 or email to martin.humphreys@goodfellows.co.uk and this will be in confidence.
13/04/21 as yet I haven’t heard from you and I would be very pleased to speak with you . Martin
★★★★★ 5/5
GoogleMany thanks to Rosie! Excellent service. She managed to facilitate well our request to view the property even such short notice.PositiveResponsiveness, Professionalism
Ranilo · 15 July 2022
★★★★★ 5/5
GoogleWe are having a very good experience with Kanika at Goodfellows.
She has been working tirelessly for us to ensure we receive our full rent each month. She has had to chase up our tenants every month and we have found her to be very helpful. We're very happy with Goodfellows.
Jonathan · 16 September 2019
Agent replied
Thank you Jonathan for sharing your experience as a Landlord. We are happy to hear Kanika provided an excellent service.
★★★★★ 5/5
GoogleI wanted to take a moment to express my gratitude for the exceptional service and support Scott provided throughout the process of finding and securing my new property. Your professionalism, expertise, and dedication truly made a significant difference, and I am extremely satisfied with the outcome.
Gibinnsusmy · 13 May 2024
★★★★★ 5/5
GoogleMy girlfriend and I had a very smooth process renting a house with this agency. Everything happened gradually and they were happy to advise us at each stage. We strongly recommend contacting this agency!
Юрий · 28 November 2024
★★★★★ 5/5
GoogleWe first began talking to Goodfellows back in March when we had just emptied my Mum's Bungalow. At this point we received advice from Sharmila about getting an Electrical survey done BEFORE we embarked on the refurbishment. What a good thing we did, as the whole property required re-wiring and we would have had to start again on redecorating once the walls had been channeled out for the new wiring. As lockdown also came into play during this period, progress was slow but Sharmila stayed in touch throughout. Once we had agreed to go with Goodfellows on a Sole basis, everything moved very quickly and within a few days we had two above asking price offers. Our new Tenant moves in just two weeks after the property went on the market. In this period I have continued to speak to Sharmila, but both Ryan and Barbara in particular worked hard on finding suitable tenants. All the staff I have spoken with at Goodfellows have been extremely professional, good at getting back to me, and have kept me informed throughout - I can't recommend them enough.
Chris · 16 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
