Every review we hold for the Monmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently completed my purchase and move from England to Wales and wanted to express my gratitude to the team at Fine and Country. Keeley was constantly available and helped me organise multiple visits over the year to different properties and her advice was very much needed. Corrine met me at all the houses and was very knowledgeable about them and the different locations.
I visited my dream home 3 times with Corrine who was super friendly and made me feel so comfortable and gave me time in the house.
Once agreed that this was my house the team went above and beyond to secure this house for me.
Alice was then bought in for my sale and she was exceptional throughout, she stayed in constant touch with me, chased multiple people in the chain, was lightning speed at responding and became my therapist throughout the whole process.
Once the purchase was complete and we headed to exchange and completion the real stress began. Alice did everything in her power to ensure my move went as smoothly as it could and even when there was obstacles Alice got me through it. Corrine even went to my house and waited for furniture to be delivered 2 weeks before I moved in and on my moving day Corrine met me with a plate full of lovely cakes and welcomed me to Wales with the biggest hug that I needed. My eternal thanks to this amazing team of women who helped me, listened to me and looked after me for the past year. Alexandra
Alexandra · 16 March 2026
★★★★★ 5/5
GoogleThe whole team at Fine and Country Monmouth were highly professional, Thank you especially to Richard, Keeley and Sally for helping make our move so quick, smooth and stress free. I would highly recommend Fine and Country Monmouth if you are thinking of putting your property on the market. Thanks again.
Sally · 21 July 2025
Agent replied · 26 December 2025
Thank you, Sally. We really appreciate your kind comments. We are delighted that we could match the Oaks up with the lovely young family we did and now we are looking forward to trying to find the next perfect home for you.
★★★★★ 5/5
GoogleReally great service form the Monmouth team particularly Keeley and Corinne, and also Alice at HQ. The sense of team effort really came through and all were extremely proactive in getting our purchase through. Would highly recommend this great service from a very friendly and professional team - thank you guys!
Penny · 23 March 2025
Agent replied · 26 December 2025
Thank you, Penny, for your glowing review. We take a huge amount of pride at Fine & Country in offering a first-class service to all our clients, whether they are selling or buying through us. We understand that this process is one of the biggest decisions anyone makes in their life and it is important to us that we support that from the very first phone call right through to the handover of keys to a new home. We have been so happy to assist you both in the purchase of Brynmawr and cannot wait to see what you do to the property over the coming months to make it your dream home. Best wishes.
★★★★★ 5/5
GoogleAlice and Keeley were amazing throughout our transaction. They went above and beyond answering our texts promptly at all hours of the day including weekends and Bank Holidays. Their negotiation skills are second to none. We wouldn't hesitate to recommend them to anyone buying or selling.
Charlotte · 4 May 2025
Agent replied · 26 May 2025
Thank you Charlotte. This was not the easiest of transactions, but along with your patience and the teamwork shown with F&C and all vendors, purchasers and solicitors we managed to get this chain over the line. So pleased we could assist you in moving in to your new, forever home.
★★★★★ 5/5
GoogleWe have just completed a purchase with Fine & Country. It was a complex deal with 3 buyers and there were several complications that came to light during the process. Fine & Country were always very professional and diligent, I would like to specifically mention Alice Madden who managed the many legal inputs and Keeley Smith from the Monmouth Office.
Peter · 26 November 2025
Agent replied · 26 December 2025
Thank you very much for sharing your experience with us. We understand your purchase was complex, and we’re delighted that our team could support you throughout the process. Alice Madden and Keeley Smith will be over the moon to hear your feedback, they worked hard to ensure everything went smoothly for you. We sincerely appreciate your trust in Fine & Country and wish you all the best as you embark on the project of refurbishing your new home.
★★★★★ 5/5
GoogleWe were very impressed with Fine and country. A professional and friendly service and excellent high quality marketing material which presents your home at its best. A first rate knowledge of their local market place and superb service from Alice in taking the property from under offer to a successful exchange. Thanks also to Richard who coordinated the whole process in an exemplary manner and Keeley and Sally for their tireless work in getting the property sold.
Tony · 14 May 2025
Agent replied · 26 December 2025
Thank you so much for your glowing review. We pride ourselves in great quality marketing material to ensure that our properties are shown off in their best possible light. We work hard to marry up great buyers with their perfect property and then hand over to Alice, our excellent sales progressor to follow things through to ensure a seamless completion.
★★★★★ 5/5
GoogleKeeley and the team in Monmouth went above and beyond to secure the purchase of our new home. Their diligence, communication and immense patience were exemplary and I would not hesitate to recommend them.
Paul · 11 February 2025
Agent replied · 9 September 2025
Thank you, Paul. It was a pleasure to work with you both. We pride ourselves on maintaining good communication with all of our clients to ensure they receive great customer service at all times.
★★★★★ 5/5
TrustpilotAn excellent service from start to completion
Fine and Country have just sold our house in Wales. We found their service excellent. Gareth conducted the viewings and always informed us that he was there ready for the clients viewing. He also gave us feedback directly after the viewing. He was always professional, positive and polite. Fine and Country Wales also used a company ASAP who followed through with buyers and both parties solicitors. This kept us informed daily at the progress of the sale. I could not recommend Fine and Country enough. Excellent service, excellent people. Thank you.
Richard · 11 December 2025
★★★★★ 1/5
TrustpilotDisappointed
I have been pondering completing this review for several weeks and have now decided that I really ought to do so. We instructed your agent Pip Holden to sell our property for us in August 2023, I actually sought her out as we were very impressed with her professionalism when she showed us around another property previously. Let me say first of all that Pip is very personable and I persuaded my husband that we should use her services.
Suzanne · 4 January 2024
★★★★★ 5/5
GoogleFine and Country Monmouth Estate Agents were absolutely amazing. Dealing with every issue professionally and speedily and being the link between all the estate agents and solicitors in the chain. We were kept informed of progress at all times and felt really supported. More than happy to recommend them to anyone selling their property.PositiveProfessionalism
Amnesty · 14 June 2022
Agent replied · 13 June 2024
Hi Stuart, many thanks for your review! We are so grateful that you took the time to leave your feedback. It has been an absolute pleasure to work with you and Linda over the last few months and we wish you every happiness in the future. All the best, Fine & Country Team!
★★★★★ 5/5
GoogleSally and Keeley have been fantastically patient with us and after a 3 year search found our forever home - thank you all again through a long search but very quick exchange and completion process
Tom · 10 August 2025
Agent replied · 9 September 2025
Thank you both. We are delighted to have finally found you the most perfect home which we know you will be very happy. You have both been a joy to work with and we wish you and your family all the best for the future.
★★★★★ 5/5
GoogleWe were impressed by Fine & Country Monmouth and Usk right at the beginning with the quality of the presentation on their website and on Rightmove, and then by the way the team handled the viewings and reported back to us. Finally, of …
Roger · 16 April 2025
Agent replied · 9 September 2025
Thank you for your kind review, we were thrilled to be able to assist you both in the sale of Ty Hafod. We pride ourselves on producing quality particulars and great marketing and of course ensuring all viewings are accompanied by … More
★★★★★ 1/5
TrustpilotNo response to telephone voicemail or emails...
Shocking that an estate agent doesn't respond to voicemail messages I've left to enquire about viewing a property that I'm interested in purchasing.
Bhav · 2 July 2026
★★★★★ 5/5
GoogleWe had avery fast purchase, exchanging in just 4 weeks thanks to everyone pulling together and working really hard, nothing was too much trouble, everyone was very friendly and very professional, what a team! Thank you
Richard · 11 February 2025
Agent replied · 9 September 2025
Thank you for your review. At Fine and Country, we pride ourselves on working with vendors, purchasers, and solicitors to ensure the most seamless journey possible. We were so pleased to help you find this idyllic cottage in the beautiful Monmouthshire countryside and hope you will both be very happy in your new home. Naturally, you know where we are if we can ever be of assistance in the future.
★★★★★ 5/5
GoogleF&C were extremely friendly, professional, courteous and very helpful. We were guided calmly through the whole process of buying our new home. 5-stars are very well deserved. Thank you. Diolch.
Gordon · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words, it was a real pleasure working with you both. I trust you have settled in well and enjoying your new life in Wales.
★★★★★ 5/5
GoogleBeing from the States, my wife and I were ignorant of the purchasing process in the UK. The staff at Fine & Country educated us and held our hand throughout the process. I highly recommend them and their services.
Nicholas · 13 December 2024
Agent replied · 9 September 2025
Thank you for your kind words. It really was a pleasure to deal with you both and make your move from overseas a fairly seamless experience. From the first contact and then introducing you to Ty Hafod over Whatsapp to handing the keys over in person just a few short months later. Best wishes in your new home from all at F&C.
★★★★★ 5/5
GoogleExcellent agency, good communication and a very thoughtful team. We have found our dream home and been supported really well throughout the difficult process of buying it. Highly recommend.
Philippa · 16 April 2025
Agent replied · 16 April 2026
We were delighted to be able to assist you both in finding your dream home and hope it has been everything you hoped. We pride ourselves in not only matching people to the perfect property but also supporting both our vendors and purchasers through the whole process through to completion.
★★★★★ 5/5
GoogleFine and Country are not the cheapest Estate Agent out there, but my philosophy is that you get what you pay for. They provide a premium service. They have a very talented and dedicated team who were a pleasure to work with. They sold our …
Dave · 16 April 2024
Agent replied · 13 June 2024
Hi Dave, thank you so much for the wonderful review!
★★★★★ 5/5
GoogleWe sold our property through Fine and Country in Monmouth. They were very helpful in every way and I have no hesitation in recommending them. A personal service and really professional local staff backed up by experts. We actually bought the property from them when we first came to Monmouth.
Daniel · 16 April 2025
★★★★★ 5/5
GoogleI cant praise highly enough the service from Fine and Country, from the initial contact, valuation etc from Richard to the viewing expertise and very personable nature of Gary to the follow up on the sales front and post offer front of Keely and Gill.
Thank you
Ted · 16 April 2025
★★★★★ 5/5
GoogleHouse hunting for 18 months until we finally bought through F&C. Saw a lot of properties through them. All great people to work with (Gary in particular was always so friendly when we met him at properties! We got to know him well! 😁). …
Sharon · 16 April 2025
★★★★★ 1/5
TrustpilotFrightening and traumatic experience
Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.
CJ · 1 June 2023
★★★★★ 5/5
GoogleSuperb sales progression team!
Sam · 5 May 2025
Agent replied · 13 June 2025
Thank you Sam, it was a pleasure to complete the sale for you and your family.
★★★★★ 5/5
GoogleSelling a house is always daunting but we couldn't be more pleased that we choose Fine and Country in Monmouth. Amanda Field (Branch Manager Monmouth)has been amazingly helpful and informative in every aspect of selling our property. We …
John · 16 April 2023
Agent replied · 13 June 2024
How very kind, thank you, John and Margaret. I'm so glad you are pleased with how we're handling things. It's genuinely really important to me that you are.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
