Every review we hold for the Moira office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery poor experience of what should have been a very positive one. Highly on the sellers side and repeatedly adding unnecessary pressure when there didn't need to be any.
Suggested a survey wasn't required as the propery was a 'Solid house'. Survey identified 10+ issues including a couple majors. Then wouldn't respect delays as a result of issues found from the survey!
××Response to your reply×× We were 100% advised that a Survey wouldn't be needed! We will now take this to the Ombudsman.
Handover day was extremely disappointing.. 'Here's your keys, Alarm won't turn off, can't get through to vendor, you need to sort it yourself'.
×× your team did not deliver the keys or meet me at the property as advised below - I collected them from your office .
Extremely unlikely to use when selling this or other property in the future.
Robbie · 16 March 2026
Agent replied · 16 April 2026
Hi Robbie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel your experience did not meet expectations, as we always strive to support all parties professionally, transparently, and fairly throughout every transaction.
With regard to the timeline of the sale, the process was extended due to last-minute surveys and other related matters. During this period, the vendor approached us on several occasions to return the property to the market and seek a new buyer. On each occasion, we strongly advised against this and worked to keep the sale progressing. For this reason, I feel it is unfair to suggest that we were acting solely in the seller’s interests.
In relation to your comments about our suggestion a survey wasn’t required, our colleague whom you were dealing with is a highly experienced and skilled member of our team with over 40 years of service in the company. At no point would we ever discourage a buyer from obtaining a survey, we consistently recommend that purchasers seek independent professional advice to ensure they are able to make fully informed decisions.
Regarding the key handover, our usual procedure is for purchasers to collect keys from our office. However, on this occasion, we personally delivered the keys to you at the property to make the process as convenient as possible. When you asked for the alarm code, our agent made every effort to obtain this information. She contacted the vendor, who unfortunately did not have the code as it was his late mother’s property. She then attempted to reach the previous tenant by phone and followed up by text message, but they were also unable to provide the details. We believe all reasonable avenues were explored, and it was certainly not a case of leaving you to resolve the matter yourself.
We take all feedback seriously and are always open to constructive discussion. I would welcome the opportunity to speak with you again directly to address your concerns further. In the meantime, we wish you every happiness in your new home and future plans.
Best Regards
Jamie
★★★★★ 5/5
GoogleIta has been fabulous to deal with throughout the entire process of securing our new home. Ita has always went above and beyond for us and is an excellent communicator, answering all our questions, obtaining key information for us and always getting back to us very promptly. Overall fantastic experience with Ita and the Robert Wilson group.
A · 16 March 2026
★★★★★ 5/5
GoogleMany thanks to Ruth at Robert Wilson, nothing was too much trouble. She answered all our questions about the new property and went out of her way to accommodate a request outside of office hours. Friendly professional service with great local knowledge. Highly recommend!
Michele · 16 April 2026
★★★★★ 5/5
GoogleWe had an excellent experience with the Robert Wilson Group. Their team was professional, knowledgeable, and incredibly supportive throughout the entire process of securing our commercial premises. They took the time to understand our needs and worked diligently to find the right solution for us. Communication was clear and timely, and nothing ever felt like too much trouble. Thanks to their expertise and dedication, what could have been a stressful process was smooth and straightforward. We highly recommend them to anyone looking for property support.
Bringing · 2 April 2026
★★★★★ 5/5
GoogleWe had a fantastic experience with this estate agent from start to finish. The valuation was unbelievably accurate, which gave us great confidence right from the outset. Throughout the entire process, they were completely on top of everything and kept things moving smoothly.
What really stood out was their availability, they were always at the end of the phone, happy to answer any questions and offer reassurance when needed. Professional, reliable, and a pleasure to deal with. Highly recommended.
David · 2 April 2026
★★★★★ 5/5
GoogleThank you for helping us to secure our first home. Couldn't be happier with the service provided and would highly recommend to anyone. Special thank you to Ita for your kindness and support throughout!
Nicole · 16 March 2026
★★★★★ 5/5
GoogleThank you to the entire team for helping us secure our commercial premises. Your experience and guidance were invaluable throughout the process. We were kept well informed at every stage, and your approach was consistently polite, professional, and reassuring. Highly recommend
Bringing · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and thoughtful review. It was an absolute pleasure supporting you in securing your commercial premises.
We’re delighted to hear that you felt well informed and reassured throughout the process, we take great pride in clear communication.
Wishing you every success in your new premises, and please don’t hesitate to reach out if we can assist you again in the future.
Best Regards
Jamie
★★★★★ 5/5
GoogleSuch a positive experience with Robert Wilson Moira- excellent communication and such a friendly team!!
Emily · 16 March 2026
Agent replied · 16 April 2026
Hi Emily,
Thank you so much for your lovely feedback! Everyone here at Robert Wilson Group, Moira really appreciates you taking the time to share your experience. We’re especially pleased to hear that our communication and friendly approach made a difference, that’s exactly the standard our team works hard to deliver every day. It was a pleasure working you to source your beautiful new home and we hope you have many years of happiness in it.
Best Regards
Jamie
★★★★★ 5/5
GoogleExcellent service.
Everyone was incredibly helpful, super friendly and really encouraging. Purchasing a first home is as scary as it is exciting. However Robert Wilson Estate Agents, Ita, Kerrie and all the team were there every step of the way. Highly recommend to all!
Jessica · 16 March 2026
★★★★★ 5/5
GoogleCannot fault Robert Wilson Group on the sale of my property- viewings went smoothly and I was made aware of all offers as they were made.
David O’D (Retired chartered quantity surveyor)
David · 16 March 2026
★★★★★ 5/5
GoogleMy partner and I purchased our first house through Robert Wilson. No issues, very good service and everyone we interacted with was friendly, helpful and kind. Would recommend!
Jack · 2 April 2026
★★★★★ 5/5
GoogleWe wouldn't have our new home if it wasn't for Kerri. Very happy with Kerri, Ita and the whole team.
Kenza · 2 April 2026
★★★★★ 5/5
GoogleWe were kept very well informed throughout the process of buying our home. Very professional service and a friendly team!
Paddy · 16 March 2026
★★★★★ 5/5
GoogleBig thank you to Ruth at Robert Wilson in Moira , who really went out of her way to find us the perfect house. Highly recommended .
Joy · 16 April 2021
Agent replied · 21 June 2024
That kind review is greatly appreciated! Many many thanks for your business from Ruth and the whole team.
★★★★★ 5/5
GoogleThank you for helping us secure our first home. Great service, we couldn’t be happier
Niall · 16 March 2026
★★★★★ 5/5
GoogleRecently bought our 2nd and forever home from Robert Wilson, just like when we bought our first house from them, everything went very smoothly and Lana was a fantastic help :)
Grainne · 23 June 2019
★★★★★ 1/5
GooglePoor communication throughout the purchase process; untrustworthy (told us the house we bought was ready for a gas conversion - it is not); couldn't supply info we requested multiple times; didn't mention management fees required for the …
Luke · 16 April 2023
★★★★★ 1/5
GoogleRating only, no written review.
Acacia · 2 April 2026
★★★★★ 5/5
GoogleAll the guys at Robert Wilson were so helpful during our selling process - and we’d recommend them to anyone selling in the area!
Simo · 16 April 2020
★★★★★ 5/5
GooglePurchased a property through these guys professional friendly well run business.
Adam · 22 June 2022
★★★★★ 5/5
GoogleLovely people and really helpful
Curtis · 16 April 2021
★★★★★ 3/5
GoogleRating only, no written review.
Andy · 28 May 2024
★★★★★ 3/5
GoogleRating only, no written review.
Chris · 24 March 2024
★★★★★ 4/5
GoogleRating only, no written review.
Jackie · 24 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
