Connells Walnut Tree, Milton Keynes reviews

★★★★★ 5/5

Google

We used Edward Percival as our financial advisor for our mortgage. It is daunting and Edward explained all of our options in an extremely informed and professional way. Unfortunately property purchase in the UK can be very stressful and we certainly experienced our fair share of disappointments which resulted in us having to change our purchase on numerous occasions, however Edward was always there supporting and offering advice and I am extremely pleased that we are now looking forward to completion with everything in place. I can not recommend Edward highly enough for his continued support, advice and professionalism, taking that element of stress away with reassurance that our financials were all in place.

Sonia · 24 December 2025

★★★★★ 5/5

Google

Myah Lucas is an absolute star! We had been looking for a new home tentatively. We accepted an offer on our sale and contacted agents including Connells to see what they had for sale. Myah was so professional, helpful and friendly. She arranged a viewing on a bungalow she thought we would love. How she knew from one telephone conversation amazes me! She really listened to our list of priorities. We are now in the process of buying the bungalow and Myah stays in touch to help with any questions. She is a real credit to Connells at Walnut Tree Way. Well done Myah, and thank you.

Christine · 21 February 2025

★★★★★ 5/5

Google

I can’t thank Myah Lucas at Connells enough for helping me find my perfect home! She was attentive, reliable, and incredibly efficient throughout the entire process. Her professionalism and dedication made everything seamless and stress-free. Myah listened and delivered for what i wanted to find in a home. I truly appreciate her support and would highly recommend her to anyone looking for their dream home! Thank you Myah.

K · 16 March 2025

★★★★★ 5/5

Google

When arranging a viewing of a property, this was really easy with Connells, Walnut Tree MK. When arriving at the property I was greeted by Matthew, who made me feel at ease straight away. When viewing the property, which was so much better than the pictures showed, Matthew seemed just as excited as I did, which was really refreshing. After the viewing I had some further questions before I made an offer. These were answered quickly and staff got back to me when they said they would. I loved the flat and made an offer and I would say that dealing with Matthew definitely made the whole process straight forward and easy. Thanks to the whole team but a massive thanks to Matthew!

David · 11 September 2024

★★★★★ 5/5

Google

Myself and my partner have been searching for a property for a while now, and Matthew has been the only Estate Agent to go above and beyond to help us find our dream home. Despite the first viewing not being our perfect house, he has since sent us multiple properties that match our description to a T. His attention to detail is second to none and he comes to each viewing we have had with him with every answer to each question we have. We would highly recommend Connells, especially Matthew!

Billie · 11 September 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Edward Percival (mortgage advisor) very professional and helpful. We are happy with his service it was stress free. I would recommend Edward Percival to everyone who needs remortgage.

Alicja · 24 November 2025

★★★★★ 5/5

Google

Good customer service and mortgage advice in a changing economic climate. I would highly recommend Edward Percival to anyone considering a re-mortgage.

Jehan · 9 January 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Couldn’t recommend enough! The team at Walnut Tree have truly been amazing, a special mention to Matthew who we have had the pleasure of showing us around multiple houses to help us find the perfect future home. Matthew was always prompt at getting back to us, friendly and approachable, and assisted us so professionally throughout the whole journey so far.

Soraiya · 11 September 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Edward Percival is our mortgage advisor and has been very helpful every steps of the way. We have been really happy with his service.

Giana · 3 November 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Just an amazing, helpful team at Connells Walnut Tree. Thank you Aaisha for dealing with the overall house purchase and Carmina for her advice on mortgage throughout. Purchasing a first house can be a nightmare due to the stressful process, but this team has gone above and beyond to make a smooth purchase. Thank you, Connells team! ❤️

Elena-Florentina · 26 July 2024

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Had a few viewings at my property and a special mention to Matthew for finding my buyer. Matthew was collaborative during the time I dealt with him, was always clear on the process and followed everything up that I asked. Always polite and happy to help, couldn’t fault him at all!

Carla-Marie · 11 September 2024