Connells Oxley Park, Milton Keynes reviews

★★★★★ 5/5

Google

Matthew was the agent that visited me at the property I was selling. He offered me two options of selling the property that would be best suited to my requirements. I found Matthew to be professional and knowledable and accommodating. Alot of viewings were generated to lead to a successful sale of my property within 16 weeks. Samuel was also very helpful and obliging with my requests to visit the property to carry out tasks I was unable to do as I lived out of the county,A big thanks to Matthew and Samuel and the Connells team. 🌟

Jackie · 5 April 2025

★★★★★ 5/5

Google

Had a great experience and an extremely speedy sale with Matthew! He was very helpful throughout the whole process and explained everything in a way we could understand. Nothing was too much for him & he went above and beyond to help with our sale. Daniel was brilliant with our viewings and really helpful when we asked for feedback. Thank you to everyone at Oxley Park for your help with my sale!!

Rachel · 26 June 2025

★★★★★ 5/5

Google

Matthew came round to our property to do an evaluation, he is such a lovely man. He was very thorough and took his time doing the evaluation as well as taking his time to answer my questions about the property going on the market. Taking his time to explain and ensure I understood it all, we didn’t feel pressured during it all. Thank you Matthew, would highly recommend Cornell’s and will rest assure we will definitely using them to sell. Once again thank you.

Misan · 28 October 2024

★★★★★ 5/5

Google

Really happy with Connells oxley park. Matthew completed a valuation on my family members property and was very friendly, informative, he went over everything on the market plan and made us all feel at ease. So impressed with his customer service which you really struggle to find nowadays - so thank you Matthew and Connells OP!

J · 13 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I called Connells recently to help find a property, we spoke to a gentleman named Matthew, he took all of our requirements and sent us over a range of properties that ticked all of our boxes. Not only did he go above and beyond but truly listened to what I was looking for instead of just sending me any random property. We can’t wait to view these houses, thank you Matthew!

Alice · 28 October 2024

★★★★★ 5/5

Google

Tau Vinh Phong was absolutely fantastic and extremely attentive! Just Bought my first house and Tau was very helpful and informative as well as kind and understanding as we went through this process! He has continuously being honest and upstanding even when we haven’t understood a detail he was more than happy to explain us the details again! If my family and I decide to buy another house I hope we can work with Tau again or be lucky enough to find someone as exceptional as he is to help us! He’s is a great asset for the company! I want also to thank Kieran for spending his time by requesting to view the property twice before the completion date took place! Thank you 🙏

Athanasios · 25 May 2024

★★★★★ 5/5

Google

We had a gentleman called Matthew come out to do a valuation on my parents' property. Whilst Matthew was at the property he was very detailed and gave us all the information we needed in order to go on the market. My parents were that impressed with Matthew they decided to sign the contract whilst he was at the property. We can't wait to see Connells sell their house!"

Daisy · 22 October 2024

★★★★★ 5/5

Google

Really pleased with how the selling process has been from the start, Matthew came and valued my property and he was very friendly, open and honest with the position I was in. I like the fact he is not a 'pushy salesman' but was still being upfront and honest. They managed to sell my property in one day and even now after they have 'done there bit' I am still contacting Matthew with any questions I have, even the small silly ones! Matthew is also still in contact with me and updating me throughout the process. He is always prompt in answering my questions and doesn't make feel like I am wasting his time. I have currently had dealings over the phone with Callum/Connor/Sinead who have also all been very helpful, especially Sinead who has been very patient with my current circumstances. I have seen properties through Connells and have found the exact same, not pushy yet very open, Samuel in particular, highly recommend. I already had a mortgage broker, however I did speak with Tau and he was extremely helpful and still took the time to go through everything with me without any hard selling which I really appreciated. Would recommend the team at Connells Oxley Park especially Matthew for any advice selling/buying!

JL · 13 June 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Matthew has been incredibly helpful throughout the process of valuing our home. He was friendly, professional, and took the time to answer all our questions. We really appreciated his support and wouldn’t hesitate to recommend him!

Dominika · 9 July 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Google

I thought I'd add my experience after reading the latest BBC reports. They did to me what an undercover report has found happening in the company. They did not put any of my offer through to buy a house because I did not use there in house mortgage broker. Even when I told them I could potentially offer alot more. Not interested, luckily I didn't visit the home owner but will see for next time. Disgusting tactics - Edit - i complained at the time and absolutely nothing changed, you refused to put my offer to the home owner- this was discussed at length with Sinaed - Edit. I was interested in several houses prior to my issue being dealt with by yourself, it was only on this last one after pressing more I was informed by your colleague you were only putting people forward who had pre qualified, and the only way to get pre qualified was to go through your in house mortgage service. FACT.

Tim · 13 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Matthew was very helpful when I called the office to arrange a viewing. He really went above and beyond in getting a time that would suit me and even suggested other houses to view. I am looking forward to viewing some properties and will hopefully lead to making an offer soon!

Olivia · 23 November 2024

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026