Connells Centre New Homes reviews in Milton Keynes

★★★★★ 1/5

Google

It has been a month since I have signed with them, sadly still today they weren't able to go live. The funny thing while im waiting for them to go live, im actually doing their job and lining up the buyers. Slow, unresponsive, over promise and dont deliver

Nawaf · 10 December 2025

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Google

Unprofessional, if not downright dishonest. We made an offer at the asking price on a property in Waterside, Peartree Bridge and submitted proof of id and proof of funds. They emailed to say it was accepted. A few days later I noticed that it was not marked as sold subject to contract on Zoopla. I phoned the branch and got through to someone who told me the offer was marked as 'rejected' on the system, but couldn't tell me why. Attempts to speak to the agent who showed us the property were unsuccessful. Finally, days after we had emailed to question what was going on they emailed back to say that the vendor had decided to go with another offer, at the same price but better placed to proceed. Which was unlikely as we were not in a chain and had a mortgage approved. The property was still on Zoopla. I went into the branch to enquire about viewing it and they were happy to set up a viewing! I then queried their story and they said the vendor had accepted an offer but they were still waiting for proof of id. I then challenged them on why they would not mark the property as sold subject to contract and they said that was what the vendor wanted.

Karen · 26 October 2019

★★★★★ 1/5

Google

Disinterested and unresponsive Went to a weekend viewing for a rental. Was actually ready to make offer on the spot but the agent - Gemma - was extremely offhand and wasn’t interested. Waited until Monday to make an offer. Had to chase Dani repeatedly. They never responded not even to tell us our offer was declined. Property is still on the market three months later so who even knows what’s going on. Not impressive. In the end we went with Cauldwell’s who I would thoroughly recommend. Dino, Peter and Corrina took good care of us.

Siobhan · 26 October 2019

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Google

Good luck getting your deposit back. Was told I would get my deposit back about 2 months ago. Despite chasing the branch up every week still nothing. Branch says head office need to send it head office say the branch need to authorise it and they refuse to talk to each other. Wiktoria has stood out with what has to be the worst customer service I've ever experienced. She promises the money will be sent "soon" and she's chasing the accounts team when in reality the accounts team confirmed she doesn't even really to her emails. Apparently she hadn't replied to the authorisation email they need to process for 3 weeks. Joke of a branch. I'll attach a pic of the email from Wiktoria weeks ago saying I would have the money that day, still nothing.

Javid · 5 November 2024

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

We moved with connells middle of September, upon small hickups (not on connells part) it was a lovely and easy move. I had Wicktroia, Chido and there was another lady (so sorry I've forgotten her name, but she's the one who printed my documents and gave me the keys) who were just the nicest people. Answered all my questions and queries, helped my gurantours when needed, kept me up to date on how it was going and the house viewings etc were just like looking at a house with a friend, super friendly, knowledgeable and made me feel comfortable in the stress that is moving. These 3 ladies need recognition.

Beth · 10 October 2024

★★★★★ 1/5

Google

It has been a month since I have signed with them, sadly still today they weren't able to go live. The funny thing while im waiting for them to go live, im actually doing their job and lining up the buyers. …

Nawaf · 17 December 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 4/5

Google

The initial stages of buying a house with them were very promising, and everything went quickly. Unfortunately, the team showed little commitment, and there was no contact for three months. Later, they didn't respond to emails (I had to personally visit them twice to find out what was happening). (When my cousins ​​bought with another agency, the agency updated them every few days via email, text message, or phone). Currently, I'm not satisfied with the communication (all documents submitted by my buyer's side in mid-December). My lawyer contacts me more frequently and gives me updates on their progress at least once a week. And the agents from this agency have a poor rapport.

Marek · 10 October 2025

★★★★★ 5/5

Google

Caitlin and Wiktoria in the lettings team have been absolutely amazing throughout the whole process. I’ve consistently received outstanding service, and even after I moved into the property, they’ve continued to go above and beyond to help. Their support, professionalism, and dedication really set them apart. Highly recommend!

Rawail · 10 October 2025

★★★★★ 4/5

Google

Samantha, David and rentals were amazing in helping us find and secure our new rental property. Although we had some bumps along the road, Sam and David were always friendly and helpful through the whole process. They kept us updated at every stage and although it took longer than planned, they were helpful in fire fighting all issues and getting us across the line. They were both very friendly and eager to get us in, they gave us a lovely ‘welcome to your new home’ package! Overall a lovely and friendly experience and would definitely use Connell’s rentals again.

Amelia · 25 October 2023

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 5/5

Google

Had a great experience viewing this property with Connells Lettings. The process was clear and straightforward, my application was accepted quickly. I’d recommends them to other tenants .

Joshua · 27 March 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Google

Told them my budget and Shakeel proceeded to try and get me booked in for viewings that were way over that budget. Took days to respond to basic emails. And when i asked for the info on service charges for a flat i wanted to view, didnt even have that info to give. Completely useless

Aidan · 10 July 2025

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023