Trusted Agent profile · Milton Keynes
★★★★★
1,929 reviews across 2 platforms
500 Silbury Boulevard, Milton Keynes, MK9 2AD, MK9 2AD
Connells's office in Milton Keynes, at 500 Silbury Boulevard, is rated 2.2 out of 5 across 1,929 reviews on two platforms, including 240 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells Centre New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Milton Keynes.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleConnells sold our house in 3 days and we purchased a new home through them. Our main problem was with the solicitors QSD. Demi Smith at Connells was fantastic and did most of the work that QSD should have done. In our dealings with Demi Smith she was a complete professionalPositiveProfessionalism
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
5/5
GoogleGreat experience working with the Lettings team. Dani and Gemma where a great help. Dani especially, I felt she went the extra mile to find me the right property and I couldn’t be happier.
Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
1/5
GoogleFor rentals, disappointing from a landlord's and tenant's perspective. I would actually rate 0 stars but google reviews doesn't let you do that. Avoid this agency and in particular the MK office at all costs. Unprofessional, lack of communication and no guidance or assistance when needed at all. If you sign up with them you will largely be left to your own devices.
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
TrustpilotUNPROFESSIONAL and UNETHICAL
I’m currently renting from them and they’re all about business and could care less about me once they have bond you to a contract. They did not contact me during or after the pandemic. If they can find a loophole to charge fees, delay repairs or evict you when you are the most vulnerable they will try. We just received notice to leave.
1/5
TrustpilotRude and awkward
If I could give this company less than one star I would.Rude awkward surveyor came around and made it painstakingly obvious he was doing to do his best to get my buyers mortgage declined based on a slightly higher than average service charge (it’s a grade listed building with great amenities) ... and succeeded.If anyone from NatWest is reading... chuck these guys ASAP!
1/5
TrustpilotConnells massively undervalued my…
Connells massively undervalued my property. I appealed this with comparables and evidence but they wouldn’t re look at it. I am now looking at taking legal action against them. They can provide no evidence of how they came up with that valuation. Do not have them value your property, I never write reviews good or bad but this company are incompetent.
5/5
TrustpilotHonest state agents
Connells is a very well stablished estate agents... every one knows about that.Obviously, they are a business: they need to sell your house, help you to rent it out, etc., so they are more than willing to do business (a bit pushy sometimes), but overall, the professionalism is top notch, at least in my personal experience, from the sales manager to the mortgage broker and everyone involved.
1/5
GooglePretty poor experience, no phone calls returned, lack of empathy and lack of urgency. Avoid.NegativeResponsiveness, Quality, Professionalism, Value
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
GoogleCan't mark les than one star. Unbelievable uncaring about the customers. Not for first time we face this treatment. Either the agent is late or has no keys for the property, or the agency cancelled the viewing without informing us however we travel over than 2 hours. Absolutely useless!!!NegativeQuality, Professionalism
5/5
GoogleI can definitely recommend. Many thanks to Poppy & Gemma for their super smooth and efficient service!
5/5
GoogleI bought the property via Connells estate agents, they were very helpful and chearful. The staff acted professionally and guided me through the process without delay. I then rented the property out with the Connells rental team, they were equally helpful. They answered my queries in an efficient manner and all the team were very cheerful.PositiveResponsiveness, Professionalism
5/5
TrustpilotCustomer Feedback
Hi StephanieI just wanted to say a big thank you for all your help with the sale of my parents’ house in Horley. The support we received from Connells was excellent from start to finish, and without your help, it is highly likely that the sale would have fallen through on a number of occasions. I would happily recommend your services to anyone thinking of selling their home.
1/5
TrustpilotThese guys are waste of time
These guys are waste of time. Hardly spend 2 mins in your house and god know what makes wrk think that your house is almost 50k less than the actual value of your house. They simply don’t do any home work. At first I was proposed a desktop valuation so you can think how lazy are they. Don’t waste your time with these guys.
1/5
TrustpilotOne star it s way to much for them
One star it s way to much for them. As a tenant i ve waited 2 and a half months for a sink tap replacement and a window repair. Now, my boiler is faulty and i have already 2 weeks waiting. Outside are - 7°C.Worst agency ever ever.
5/5
TrustpilotExcellent service
Kellyy has been very helpful during my rental process. Her service is excellent.
1/5
TrustpilotAvoid this appalling firm
What an appalling firm. Moved out of a rented property as the property manager, based in Birkenhead would not arrange essential repairs.Currently raising a complaint with the tenancy deposit service.Avoid Avoid Avoid
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