Trusted Agent profile · Milton Keynes
★★★★★
1,871 reviews across 2 platforms
500 Silbury Boulevard, Milton Keynes, MK9 2AD, MK9 2AD
Connells's office in Milton Keynes, at 500 Silbury Boulevard, is rated 2.2 out of 5 across 1,871 reviews on two platforms, including 240 Google reviews rated 4.1.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleA very supportive and Professional service received from Naresh at this branch. Helpful with every aspect of the sale of my property.
Thank you for the kind words! We're thrilled to hear that Naresh provided you with top-notch support and professionalism during the sale of your property. We take pride in our team's dedication to providing excellent service to all of our valued customers. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleMy nice fixed rate mortgage was due to end and I needed to arrange a new one - the best possible under the current circumstances. Mortgage advisor Jolanta Szymkowiak worked wonders to get this. Not easy because my requirements and income structure were complex. Even better, she got all this arranged in double quick time to beat the 0.5% base rate increase.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis company should be shut down
This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!
1/5
TrustpilotReported damp couple of times and a…
Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them
1/5
TrustpilotMutley plain branch
Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!
1/5
TrustpilotTHE WORST ESTATE AGENTS IN SWINDON
The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.
1/5
TrustpilotTrying to sell my mums house
Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
1/5
TrustpilotCrikey, what a shambles.
Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.
1/5
TrustpilotConnells not returning deposit money
As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?
1/5
TrustpilotPaid a marketing fee of £238 which if I…
Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses
4/5
GoogleI have been quite satisfied with Marco and his team. I really appreciate for giving me regular feedback. However I did not like a one year Tenancy agreement with the 'Break Clause' especially when I heard from my tenant that her initial decision was to move out after 6 months. I think informing the landlord of Tenant's intention about the length of the contract is more realistic.PositiveResponsiveness, Quality
5/5
TrustpilotGreat speedy service from Hope at Connells
Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.
5/5
GoogleFirst class service from Ali Khan. A very friendly person that went above and beyond to help us seal the right mortgage. We found him to be professional and approachable at all times and explained to us every step of the way. He succinct and transparent. I will use him for the rest of my life and would recommend Ali to anyone. Great job and keep up the excellent work!
5/5
GoogleCurrently in the process of purchasing my first property and having Ali from Connells Mortgages has been a huge support. Finding me the best mortgage with the best rates and highest lending. I could not do this process without him, as it requires allot of time, experience and has alleviated the stress. I will be a long-term client with Ali for as the insight and information he provides is exceptional.
1/5
TrustpilotAbsolute Scam artists
Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
4/5
GoogleMe and my partner had 2 weeks to find a new rental and move in. I explained the stressful situation to David Courtney-Couch and he was amazing and communicated at each stage. Unfortunately there were a few delays but David was always on hand and supported us through the process. Thank you so much
1/5
TrustpilotWe completed on our house on Friday and…
We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!
5/5
TrustpilotGreat service e
I have recently moved into a rental property, moving house can be very stressful and Connells made the transition into our new property almost stress free. James kept in touch with us to keep us updated on a weekly basis so we knew what to expect and was prompt with any questions or queries we had.I will definitely be recommending Connells in the future.
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotConnells warndon.
Connells warndon.Terrible. Just brought our first house and the seller used these lot. We had to chase all the time, not kept in the loop at all. I was led to believe I was in a bidding war with interested party, turns out they lied. I paid an extra 2 grand for nothing. On completion they gv my mrs a welcome pack with random stuff which several were out of date. Steer clear, bunch of muppets is putting it very lightly
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