Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLydia and her team at the Newport…
Lydia and her team at the Newport Pagnell office were very efficient and professional in dealing with the sale of my family home in Newport Pagnell. Especially sympathetic while I was still grieving following my father’s unexpected death. Not on the market very long at all. This office also handled the neighbours sale too very efficiently.
LesleyA · 24 August 2026
★★★★★ 5/5
TrustpilotFantastic service
Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.
T · 21 August 2026
★★★★★ 1/5
TrustpilotUnexpected Charges and Poor Transparency
I used this company to manage my property in Hemel Hempstead. At the beginning, Stephen and Elliot were very convincing, but they did not clearly explain that there would be additional charges on top of the monthly management fee.
Yusuf · 6 May 2026
★★★★★ 1/5
TrustpilotMassively inflated estimate and other tricks
Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.
Tony · 27 July 2026
★★★★★ 5/5
Trustpilot5 star service
Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.
Emily · 11 July 2026
★★★★★ 1/5
TrustpilotArranged a valuation of a rental…
Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.
Anon · 2 July 2026
★★★★★ 5/5
TrustpilotI bought through B&M Aylesbury 5 years…
I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive.
Rockerfella · 9 September 2025
★★★★★ 5/5
TrustpilotMy husband and I viewed a property in…
My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you
Cynthia · 24 May 2026
★★★★★ 2/5
TrustpilotI gave them my number.. Big Mistake.
I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.
Broociebonus · 18 July 2025
★★★★★ 5/5
TrustpilotZak Parkinson from the Watford branch…
Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.
Keryth · 20 July 2026
★★★★★ 1/5
TrustpilotBe careful with this agency…the agents…
Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations
Cosmin · 21 October 2025
★★★★★ 1/5
TrustpilotUseless marketing skills
Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.
Kathe · 13 May 2025
★★★★★ 5/5
TrustpilotHemel branch Elliot Mortimer was so…
Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !
Chloe · 29 May 2025
★★★★★ 5/5
TrustpilotSelling our home.
The team were very helpful throughout the process of selling our home of 18 years… it was quite an emotional move for us, but Jamie was really great at reassuring us through each step and kept us in the loop on each stage.
Customer · 16 October 2024
★★★★★ 5/5
TrustpilotKevin
Kevin, the Branch Manager in Hemel Hempstead, has been extremely professional and supportive throughout my property-buying process.
Loredana · 20 September 2026
★★★★★ 1/5
TrustpilotBrazen & Uncooth
I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not.
Laura · 14 March 2025
★★★★★ 1/5
TrustpilotDo not rent or buy from this company under any circumstances
Do not ever rent or buy from this company. They are the absolute worst of the worst
Karlandsarah · 1 March 2026
★★★★★ 5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
A · 9 May 2024
★★★★★ 5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
Nowshin · 2 October 2024
★★★★★ 1/5
TrustpilotApathetic and over promise
Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had.
Laurence · 31 March 2025
★★★★★ 1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself.
Olga · 19 November 2025
★★★★★ 1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments.
Malcolm · 19 March 2025
★★★★★ 5/5
TrustpilotTop class property sales service
We do not believe we could have chosen a better estate agent to market and sell our investment property.
Colin · 30 July 2025
★★★★★ 5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
Joe · 24 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.