Robertson Homes Midlothian reviews

★★★★★ 1/5

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Almost two years into our new home and…

Almost two years into our new home and still trying to get our home finished. Robertson customer service is none existent, you email, call and chase and you will get nothing back.Have raised case with the NHBC and they came to inspect our 'unfinished home' in his words. Robertson's failed to attend that appointment also.When you buy a Robertson's home keep your legal team on retainer because you will soon need them again. Our solicitors are not going to be taking our issues over because you have no hope as a customer.So many of our neighbours all having the same issues, the reviews here need to be a warning to potential buyers!Wynyard, NE.

DeanB · 21 September 2021

★★★★★ 3/5

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Robertson Build. Story so far

Really pleased initially with the purchase of our home at Colinhill Grange in Strathaven. However fast approaching a year since we moved and none of the snagging has even been started. Customer services and the site manager havent responded to several emails enquiring about progress. We had leaks under both sinks which have resulted in damaged kitchen carcasses, a garage door that doesn't shut properly, bathroom flooring that was fitted incorrectly and landscaping at one side of the house which has never been completed and still is full of rubble and scaffold boards from the build. Be really nice if someone was to respond to my enquiries and actually give us an idea of when work will start or be completed.

Graeme · 17 September 2021

★★★★★ 5/5

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Exceptional Experience with Robertson Homes

Although we haven't moved into our new home yet, our experience with Gillian, Russell, and Brett (whom we hope to meet soon) has been outstanding from the very beginning.During our demo day, Russell and Gillian thoroughly explained the workings of the home, answered all our questions, and diligently noted any snagging issues. Their professionalism and attention to detail truly impressed us.The quality of the build and the excellent customer service have given us great confidence in our decision to choose Robertson Homes. Overall, I highly recommend them to all my friends and family.

Brezney · 24 June 2024

★★★★★ 1/5

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Only one star as cannot give a zero…

Only one star as cannot give a zero which is what they deserveHad many problems which would take too long to list I would never buy from them again and have nit met a single person who has anything good to say. To sum it up once they get your money then they are no longer interested in youJust fir info I bought my house 7 years ago and were the third family to move in

Giovanna · 28 August 2024

★★★★★ 5/5

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Show home visit - a great experience

As a development Land Agent, we get to experience the process of new home development from literally the ground up, and it has been a pleasure to see the new development team at Robertson Homes achieve so much and be so passionately proud of the homes they build. The quality of their product today is phenomenal. We urge anyone to visit their showhomes to gain an understanding of this for themselves.

Graeme · 13 November 2024

★★★★★ 5/5

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WOW what an amazing experience…

WOW what an amazing experience ROBERTSON HOMES have knocked it out of the park, the open day for the show home was AMAZING, the actual show home is to die for every room is bespoke, it's an actual must to see, 5 star home and the event was unbelievable DJ set, fantastic food from a top chef, if you didn't make the day you missed out, I fully recommend a visit to this prestigious show home WOW

Steven · 10 August 2024

★★★★★ 5/5

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Maxine was so helpful on site when we…

Maxine was so helpful on site when we visited Lionfields Lambton Park. We had a lovely visit and loved the show home so much. Stunning and such lovely staff!

Alex · 10 August 2024

★★★★★ 1/5

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ABSOLUTELY DISGRACEFUL

ABSOLUTELY DISGRACEFUL - STAY AWAY FROM THIS COMPANY!!! It’s not often that I feel compelled to write such a review but I am absolutely appalled by the attitude, arrogance and greed of this house builder.About six weeks ago we reserved a plot on the Wynyard development in the North East (in good faith) for a ‘bespoke’ Steward Garden Room. We originally looked at these last year but were put off by the price, the plots, the closeness of the neighbours and the size of the gardens so we decided to wait until they released what was their ‘bespoke’ plot at the end of the development which would have a much bigger plot.Although a price for the property was agreed, they were very reluctant to provide us with a final price for extras. A price of around £46K was quoted originally and I was told it would only be a bit extra for the additional extras in the annex. I then received a phone call a few days later asking to pay £400 for a 10% deposit for bi-folds because they had to be ordered extra which I found strange?! What? a multi-million pound turnover business could not afford the cash flow of £400? Again, I felt very pressured and at no point was I told this money was non-refundable.I phoned and emailed for nearly 3 weeks asking for a final figure for extras with no reply (whilst I was proceeding with the purchase legally) and then I finally received a partially finalized quote and it was still missing many items, which by this time had jumped to nearly £90K with many items still unpriced that we’d requested. I was then asked to come to the office the next day and finalize my extras list?! Again more pressure.DON’T BE RIPPED OFF - £300 for a Hive unit that costs £85 to buy online. Appliances which cost a few hundred pounds, I was being quoted £1.1K. Fireplaces that cost £2700 online with installation, I was being charged £4300, Carpets and flooring - I was being charged nearly £25K! Which we got priced elsewhere for nearly 50% less - I was amazed at the greed and started to have second thoughts about purchasing the property because I just don’t like being ripped off, even the sales person agreed and said it was Head Office’s decision, not his.Not only was the house costing an extra £300K for an extra 1,000 square feet, so far I was being quoted (so far) an extra £90K for putting in extras that we could have got elsewhere for a fraction of the cost.Then there was the garden shape - the showpiece ‘bespoke’ house of the development. Every other garden on the development [although small and overlooked for the value of the properties] was pretty much square. This garden was Zig Zag shaped. Although we knew this from the beginning, we thought that we must be able to get their planning team to shape it in some way so that the garden had at least straight, angled lines instead of a ‘church’ like shape with a spire at the end of the garden - extremely unusual.After spending quite a bit of time and legal money on the purchase of the property - we decided to pull out of the purchase - we just didn't feel the house or property was value for money at all.Happy to lose the £250 reservation deposit (instead of losing £100,000’s on an overvalued plot and property) Robertson’s are refusing to return my additional £400 for bi-folds which they are saying is ‘illegally’ non-refundable. In my opinion - APPALLING customer service from a company that says and I quote ‘we’re fully committed to your complete satisfaction’.I’d certainly never look at purchasing a property from this company again and I would STRONGLY advise anyone else from doing so. It's no wonder that this development has only sold around 50% of the (35+) properties in 18 months. CHECK the small print for getting house purchasers to pay for indemnity insurance too, rather than wait for searches! READ all of the other reviews everywhere - I’m not the only one.

Kristin · 24 August 2021

★★★★★ 5/5

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Lovely experience

For first time buyers,Robertson made it a seamless journey for us. Sarah and Dan at Torvean Inverness are simply amazing. They carried us along every step of the way from start to finish. I highly recommend

Cynthia · 18 December 2025

★★★★★ 1/5

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DO NOT DEAL WITH THIS MOB

My partner and I decided to buy our forever home with this company because the house would be ready May/June 21. This was delayed until August/September. Cutting it fine for the baby arriving but manageable. THEN they delayed it again until November meaning the baby would be in our 2nd floor tiny flat, but no matter, it'll only be a few weeks. At least we'll be in for Christmas. They ASSURED us time and time again that they got all the directors (who won't speak to us common scum) together in a meeting and there would be no further delays and we WOULD be getting the house in November.Low and behold, today we find out that, despite the fact they've told us every step of the way that "we can't give you an exact date" they're giving us the keys on December 23rd 🤬😡 I wonder how they expect me to move house with a newborn baby TWO DAYS BEFORE CHRISTMAS. How can I rent a van if the place will be shut when I need to return it? How can we get carpets delivered and fitted in that time? How can anything happen until at least the second week in January?! So now our wee boys first Christmas will be spent in our flat instead of our supposedly lovely new house. AND if they delay again, then we lose our First Home Fund from the Government, who have said we can't get a time extension, and then we lose the house completely because we can't afford to make up the difference. So now we sit with our balls in a vice like grip by Robertson Homes just hoping that there's no further delays that put us back to square one and having to considerably downsize our house. To top it all off, and I quote, "You'll have to speak to your solicitor and financial advisor but we will not be giving any compensation of any kind." MARK MY WORDS. DO NOT EVER DEAL WITH THIS SHOWER OF S COMPANY.

David · 15 August 2021

★★★★★ 1/5

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Phase 2 launch is a smoke screen for a mess from Phase 1

Robertson Homes on Wynyard are still proving to be a joke. The finish of phase 1 is still NOT complete with landscaping and footpaths unfinished, barriers stopping residents from using the area as it's unsafe and full of left over building material, debris, basic rubbish. Yet they are now in the launch period of phase 2 and have finished the show home and surrounding paths and landscaping areas already ! How can this be allowed to happen ? This is a disgrace that the local councils and the Wynyard Estate Services allow this to go unnoticed. It's unfair that residents from phase 1 do not have what they were promised when sold the dream yet Robertsons can pull out all the stops to make themselves look competent for potential buyers in Phase 2.

NA · 13 June 2024

★★★★★ 5/5

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Robertson home progress review…

We are due to move into our Robertson home (Southfield Grange) in a few months. We cannot recommend Robertson highly enough; we looked into many other homes prior to purchasing our current one, and the service we have received from Robertson throughout our journey is head and shoulders above the rest. From our very first enquiry, Gillian has always been open, friendly, honest and approachable. She continually keeps us informed and is always very thorough. A fully deserved 5 star rating from us!

Amit · 31 July 2021

★★★★★ 5/5

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Bowes Manor - 5 Star Review for 5 Star Home

We recently bought a new build from Robertson Homes in the North East of England. From start to finish we felt we were looked after brilliantly from the sales team (Marie) and the site manager (Chris). Upon completion day, we were shown around the house and given a quality handover which made the whole experience of buying a new house pleasurable. The build quality is fantastic which was something we were worried about when buying a new build but honestly the quality and finish is wonderful!The finishes, fixtures, and overall design showcase their commitment to building quality houses.Of course there is always a snagging list and any issues we had were resolved in a timely fashion!I wholeheartedly recommend them to anyone seeking a beautiful, well-built home. Thank you, Robertson Homes!

Lee · 9 June 2024

★★★★★ 5/5

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Five stars

In the process of buying a Robertson home just now and couldn’t rate the customer service highly enough. Our salesman (George) is both professional and friendly meaning I have complete confidence in him as well as really trusting his opinion when it comes to choices. I’ve also met the Assistant Site Manager (Andy) who spent a lot of time going through the technical elements of the house with us- no question too small or stupid, he answered them all and was very willing to give us his time.As some of the negative reviews here relate to post entry service, I will provide a further rating when we move in, but for now I have nothing negative to say at all and do genuinely rate the service as 5 star.

Rebecca · 12 July 2021

★★★★★ 1/5

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Love our home, hate Robertson Homes

We love our new home but we can't decided which is worse, Robertson Homes buidling division or there customers services department. We have been in our home for 2 1/2 years now and are STILL trying to resolve issues from when we first moved in. The property clearly wasn't snagged by any member of Robertsons staff as the list of issues was endless. So far we have had trades of all varieties in our home for a total of 14 weeks (2 new bathrooms suites, full house redecorated, all new external doors etc) for a list of works that aren't snagging but fundamental building issues and just general negligence. They can build a house quicker than it's taken them to fix mine!! There customer service is absolutely non existent. Starts off fantastic when they want your money but once you've paid up, good luck!! Never answer call, never reply to emails, trades don't show up when you eventually get them booked. Just a shockingly poor service from a supposed 'luxury builder'

Alan · 9 July 2021

★★★★★ 5/5

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Southfield Grange - Newton Mearns

We had been looking for a new home for a while, and had visited all of the different developers’ showhomes in the Maidenhill area. Robertson Homes stood out from the rest with their modern styling, large windows, garden rooms and build quality. We were therefore delighted to reserve a house in the Southfield Grange development.We have been looked after amazingly by Gillian the sales executive and are very happy with all the help and support she has given us. She has kept us up to date with weekly emails on the progress of the development and is always happy to answer any questions. They have a fantastic array of choices for the finishing touches to the house, and we have been impressed with the kitchen suppliers Ashley Ann who have been extremely helpful throughout. Gillian has offered us as many ‘choices’ appointments as we have required to make sure we are happy with our decisions.Overall, our experience has been exactly as we would have hoped for so far and we are very excited to move in!

Mr · 7 July 2021

★★★★★ 5/5

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5 Star Builder

We have been looking to purchase a new property in West Lothian and have spoken to both the Calderwood and Glendevon Grange developments. Both of the developments have lots of other builders around them but we really feel Robertson Homes offer something special when compared to the others. Your homes really stand out and your sales teams are exactly the same. Both Kimberly and George exceeded our expectations. They went over all of the particulars in meticulous detail and advised us of the reservation process. They spent a lot of time with us and are part of the reason we want to purchase our new home from Robertson. They were both charming and really friendly and we loved the fact both of them had a dog treat and dog bowl for our puppy. We will definitely be purchasing a Robertson home, we love the Leonardo Garden Room, we just need to decide on the development.

Paul · 6 July 2021

★★★★★ 5/5

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SouthField Grange - Great Service

We've recently purchased/reserved a plot at the Southfield Grange development and we couldn't be happier with the service that we've received from Gillian from the Sales Team. From the outset, Gillian talked us through the development, the various plots, release process & timelines. She has been readily available whenever we've had a query (or two) and has helped put our minds at ease across a number of aspects. We are really looking forward to this continuing as the build progresses & the regular touch points have been very welcome. All in all, it's helped reassure us that this was very much the right decision of home.

Steven · 5 July 2021

★★★★★ 5/5

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Exceptional service so far!

Exceptional service so far!We were looking for a new home for a long time and we’re continually getting out bid by higher offers on the 2nd hand market, homes going to closing dates etc, it all got pretty stressful and we thought we were never going to find a new home! We then decided to consider a brand new home. We had our heart set on Winchburgh and looked at several house builders within the area. We initially decided on a Cala home and we’re really excited, we had almost gone to reservation, but again we continually missed out due to people higher up the list. When we met George at Robertson everything changed.Robertson have a small development in Winchburgh with lots of open space, the specification is fantastic with high ceilings and branded fittings as standard.Once we met George the sales experience was very different from other developers we had looked at. He made us feel like it was possible to reserve our new home, he was really warm and naturally friendly, we didn’t feel pressured and he made us feel at ease from the moment we walked into the sales office. We didn’t feel like we were judged and he really took the time to go over our requirements and provided us with all the crucial information we needed. At this point we knew Robertson were the builder for us. George spent a lot of time with us prior to reservation and helped us decide on the house style that suited us best, he made us think of things we hadn’t even thought of. When it came to choosing our options for our new home he helped us design it and gave us his honest opinions and suggestions, he has really went above and beyond and shared his interior design tips! We feel really lucky to be buying a new home from Robertson. My only criticism so far would be the length of time it took for options prices to come back but this is more from head office as opposed to the sales team. We can’t wait to move into our new home.

Sarah · 3 July 2021

★★★★★ 1/5

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No longer a quality builder feel very let down with build quality.

I would rate this company no stars but have to leave a star to write a review. I moved into our new flat at Braehead on 27/11/20. On the day we moved in we noticed numerous major and minor faults. The most dangerous was a defective flat door which did not meet fire regulations . Most of windows were badly marked and not sealed. Internal door seals missing the list is pages long. After 6 months after numerous botched jobs in the front door we got a new one. We have now found our floor boards in two rooms finished over an inch from flat walls and there is a cavity below. Floors are creaking as well as not fitted to the wall. On reporting this and sending pictures they did not even come out and stated Sept 13th earliest date they can come out. Very bad customer service as if fire below us smoke would enter thru cavity and kill us in our beds. The flats finish is very bad and is not the quality product we were promised by the builder. Once they have your money you are forgotten about and have to fight for the snags to be fixed. Apart from my numerous snags my flat is a fire risk and dangerous. Also we have no car park for 6 months plus as they left it as a dump and never came back. Avoid this builder at all costs. I have been asked to send my details I will update if they help me .

Louis · 28 June 2021

★★★★★ 1/5

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Disgrace of a company

Disgrace of a company, fought them for 2 years over the state of my property they are not interested when they take your money. Hundreds of issues and had to force Nhbc to make them fix our water logged garden. which still they refused to fix so now Nhbc have had to pay us to get a contractor in. How they get away with building garbage is beyond me customer service is a disaster and the management are just pathetic AVOID THIS COMPANY AT ALL COSTS THEY RUIN PEOPLES LIVES, quantity before quality is their motto!!!!!!

Luke · 26 June 2021

★★★★★ 5/5

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Showhome is amazing

Showhome is amazing, house design is stunning. The location is 5☆.Every room has been thought out, jack n jill bedroom adds an extra twist and must be seen.

Christopher · 10 August 2024

★★★★★ 5/5

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Wonderful representative

Hi Diane,As we get close to the end of this rollercoaster experience of buying a new build, Ann Marie & I thought it only right that we said how much we appreciated your fabulous work. Throughout our journey in finding, acquiring and moving into our wonderful house, you have proved to be a great asset to Robertson Homes and a consistently invaluable help to us.No matter what the time, occasion or circumstance, you somehow maintained a warm sense of being, along with a lot of calm. Considering the circumstances during this time, it cannot have been easy.You always seemed to have our back and made us feel safe in the hope and wish that we would get our dream home. Nothing seemed to phase you, no matter what we asked or how our situation changed. As for your correspondence, I don’t think we’ve ever encountered anyone as efficient and prompt as yourself. No matter whether it was a weekend, holiday or even off unwell, you always kept in touch. Sometimes at ridiculous times if the day.In a nutshell Diane, you have made this experience as easy as it could have been and for this we are very grateful indeed.Many thanks and kind regardsRichard and Ann Marie

Richard · 16 June 2021

★★★★★ 1/5

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Awful company!!

Awful company!!! Making promises they can’t keep, blatantly lying and putting profits before the needs and education of the kids due to attend Dargavel Primary.***Update in response to below***Both companies are owned by the same person am I wrong? Two weeks ago we were told the school would be ready and now all of a sudden it won’t be! Robertson Homes are still getting their new houses built and sold with no issues, I’m sure if they really wanted to resources could be transferred over to the school to get it ready on time!

Eileen · 14 June 2021