Trusted Agent profile · Midlothian
★★★★★
1,803 reviews across 2 platforms
Gorton Road, Rosewell, Midlothian, EH24 9AD
Avant Homes Scotland East's office in Midlothian, at Gorton Road, is rated 3.7 out of 5 across 1,803 reviews on two platforms, including 10 Google reviews rated 3.7.
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
5/5
TrustpilotDoor repairs
Dave Mcally top bloke, came to sort my bedroom door which he done in no time - then also fixed my daughters bedroom door. Top bloke and has excellent workmanship. Highly rate.
Thank you for your lovely feedback about Dave! We are delighted to hear you had a great experience with us. Many thanks, Avant Homes
5/5
TrustpilotExcellent
We can’t tell you what a really good experience this has been Angela Kingsley has been exceptional her knowledge and her service through every stage has made it so much easier for us, few snags and Jak has sorted the ones he can also customer service are so lovely when you ring them
Hi Maggie, thank you so much for your positive review. We are glad your experience with us was a positive one and will be sure to pass your high praise on to Angela, she'll be happy to hear it. Good luck with your new home.
4/5
TrustpilotMy experience buying with Avant has…
My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotKornelija was very helpful and…
Kornelija was very helpful and informative at the bennerley view site.
5/5
TrustpilotThe whole team was very helpful
The whole team was very helpful, answered all my questions and quick to respond to emails. They made my journey towards getting a new home very stress free.
Thank you for your fantastic 5-star review! Many thanks, Avant Homes
5/5
TrustpilotGreat service!
Sandy at Westwood Green has been great in the initial process of buyer our next home. We have reserved our plot today and Sandy has answered all of our questions and explained all of the process throughly. We are extremely grateful for your assistance so far and we look forward to moving!
Hi Shelley! Thank you so much for leaving such a great review. We will pass your positive praise on to Sandy she will very much appreciate it.
5/5
TrustpilotBrilliant support from Andrew at Darach Fields
We recently moved into our new home at Darach Fields and couldn't be happier with the support from our site manager, Andrew. He is incredibly friendly, down-to-earth, and always approachable, whenever we ping him, he responds straight away and comes over to check on things personally.
Hi Dinesh, Thank you for the positive review! We are delighted to hear that you had such a great experience. We're especially pleased that Andrew was approachable and made your moving process easier! Many thanks, Avant Homes
5/5
TrustpilotWe have just reserved our flat with…
We have just reserved our flat with Avant at Richmond Heights with Faizah today . We are very happy so far with everything although still early in the process we have been put at ease by Faizah who is very helpful & friendly .
Hi, Thank you for your wonderful review about our colleague Faizah! We are very glad to hear they gave you an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotExcellent service from Laura at Hay Green Park
We recently bought an Avant property at Hay Green Park, Birdwell. Laura, Avant’s Sales Representative, was really supportive throughout the whole process. We first looked round at the end of October and moved in to the house before Christmas. Laura was always on hand to respond to any questions and spent time with us at a number of appointments to make sure we were comfortable with how things were progressing. We’re really happy in our new home and the team we dealt with at Avant were really supportive.
5/5
TrustpilotA great place to look for when buying a property
I least expected a journey of buying a house go this smoothly From reservation of the plot until completion My sales advisor Georgia was lovely from updates of the house then Laura took overLaura was very amazing she had my time everyday with all my concerns From solicitors to the brokers working hand in hand made our journey so smoothly We got a completion date on the said date which made Eve go as plannedI'm not looking elsewhere next time but Avant homes I'll choose them over and over again Thank you so much to the team
5/5
TrustpilotIt's been a fantastic experience…
It's been a fantastic experience throughout the process. It has been very quick process from viewing to transfer of keys. Big thanks to Vicki Phelps who has been very helpful from the beginning. Even coming up on her day off. She's been fantastic and very nice and really helpful.
Hi, thanks for leaving this positive review! We really appreciate your great feedback and will be sure to pass your kind words on to Vicki, good luck with your new home!
1/5
TrustpilotSince purchasing out home from Avant…
Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotHighly Recommended
We are so grateful to Keiran for all his help throughout the home buying process. Thanks to his patience and guidance, what could have been stressful experience turned into a smooth and exciting journey. He gave us the time and space to think things through. We highly recommend Keiran to anyone looking to buy a property.
5/5
TrustpilotAmazing sales advisor Vicki Phelps
Amazing sales advisor Vicki Phelps at Brompton Mews. Vicki has been amazing throughout this whole process and always been at hand to help us and keeping us informed. She really has made the whole buying process really easy and ensured we will get our home before Christmas.
Hi Caroline, Thanks for taking the time to write such a positive review! We will pass your kind words on to Vicki, she'll be happy to hear it. Good luck with your new home.
5/5
TrustpilotMoomag
We have been dealing with Angela Kingsley and i cannot tell you what a great experience this has been, her knowledge is second to none and a real asset to Avant we havent finished the journey as yet but the journey so far has been good thanks to Angela
Hi Margaret, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
1/5
TrustpilotAvoid avoid avoid
There is no doubt that avant build homes which have a lovely interior with many more things included as standard than other builders, to a high specification. However, this simply just means more problems and more poor service. We bought our home in 2019 and had a snag list in excess of 400 individual items, some minor which are to be expected and some pretty major which are still not completely resolved. Some issues are fixed quickly, others involve an argument. When buying a new build I expected to have some snags, however I expected them to be fixed and I expected the house to look like a brand new house and when snagging we took the view of what we would see as acceptable should we have had the work done in our home by a tradesman. Unfortunately Avant Homes are all about money and blame. Nothing is their fault and they want to pass the cost of anything to anyone else where possible. Sad thing is, if our house had been and signed off correctly to begin with they could have saved themselves a fortune in coming back out to do work. There is a serious attitude problem with a lot of the management and staff within the regional head office. I'm absolutely disgusted by the way I have been spoke to by several senior people at Avant Homes. It's quite simply gas lighting and in my opinion this shouldn't be allowed. The psychological games which they play should not be legal, and if gas lighting was a criminal offence we would have pressed charges against Avant countless times. Avoid avoid avoid. Their only saving Grace is a couple of nice site managers and girls in customer service. I would not go anywhere near avant homes again. Vile company.
Hello,I’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotRude, haughty estate agent
First meeting at Skelton went well. Sales agent was lovely but did not have any 2 bedroom houses to show us. Later called me and we spoke and said there was availability on their Sherburn in Elmet so booked it in. Unfortunately had some issues day of and anticipated we would miss our appointment so called the number we were given and told the lady we would be over 20 minutes late. She said it was okay to still attend and she would pop over an email to the Sherburn site. Arrived there and of course did not expect to have an appointment but we wanted to see the home and had been told it would be fine regardless. Sales lady at the site was so pompous, speaking to us like we were children. Even though we apologised, she kept trying to usher us out saying she had no space for us (again we weren't expecting her to abandon her current appointment, we just wanted to see the house we had confirmed we could see and driven over 40 minutes to see) until I said her colleague on the phone had said the house was available to view. Funny she said she had had no correspondence but yielded once we let her know that. That's when she relented a bit and coldly let us through, treating us with so much disdain. The house was fine, but difficult to truly appreciate when you've just had a sour experience. Hopefully she has more grace for future clients
5/5
TrustpilotCaroline Jarvis at Viridian Meadows has…
Caroline Jarvis at Viridian Meadows has gone above and beyond to help get us into our dream home, her customer service and drive to create a smooth journey with help on choices and great communication makes the process so much easier. Caroline is an asset to Avant Homes.
Hi Kerri, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotCopper gardens
It’s been a fantastic & quick experience since we reserved our plot. Angela went above and beyond to keep us posted as to where we were at with the process and nothing was every to much trouble. Would highly recommend buying an avant home.
Thanks for leaving your positive review, Andrew! We appreciate all feedback and are glad your experience with us was a positive one. We will pass your praise on to Angela!
5/5
TrustpilotApproachable, professional and polite
My wife and I have had several conversations and met with Lewis Simms at Avant Homes, Ambretone Park development in Green Hammerton. Lewis has been approachable, professional and polite in his dealings with us. He is currently going that extra mile to help us put together a package to assist us in purchasing a new home. There has been no pushy selling and a lot of transparency on how Avant Homes like to work and deal reasonably with their customers. We haven't yet finalised our purchase, but I have every confidence that Lewis will do everything possible to make this happen.
5/5
TrustpilotWhole process has been made really…
Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Thank you for your excellent 5-star review! We are very pleased to hear you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotAvant Jackton, East Kilbride
Moved into an Avant house in June and absolutely delighted with it. There has been some issues but these issue's are small and the site manager Alec has resolved these. Cannot praise Alec the site manager enough and also Louise who works in the sales office, both been great.
Hi Scott, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Alec and Louise.
5/5
TrustpilotOn arriving at Seeley Fields we was…
On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou
Thank you for your lovely feedback! We are delighted to hear that Ruby provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotThank you Peter …at Brompton mews
We recently bought our first home and with Avant homes. We’re first time buyers and our experience from the beginning with Peter was brilliant, and still is.We encountered a few bumps in the road on our journey in the beginning but Peter asked us to keep going and remain positive. We’re so thankful we listened to him and trusted him as we did end up with our home which we just didn’t think was going to happen at one point.He really did keep us hopeful and positive throughout our journey with buying the house. We’re so happy in our new home and is always nice seeing Peter on site and getting a wave and a chat with him. Our dog loves visiting Peter and even gets a little treat. He’s a lovely guy and it’s been a pleasure having Peter part of this journey with us, he has been so kind and helpful.Kept us updated with the house and how things were progressing: since moving into the house he’s always there for a chat and a friendly face too. Everyone at avant has been lovely and the guys on site are so friendly and any issues we have get resolved
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