Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn exceptional experience was had, renting out my property through this estate agents. From start to finish, the service was nothing short of outstanding. From the first contact with Mark Smith, who went above and beyond at every step of the rental process to Nikki Bennett and Steffi Hughes who were also available to offer advice, answer questions, and provide updates. Nothing ever felt like too much trouble.
The whole team’s professionalism, knowledge, and approachable nature made the entire experience smooth and stress-free.
What really stood out was their commitment to customer service. They genuinely care, and it shows in every interaction. I felt supported, informed, and confident throughout.
I wouldn’t hesitate to recommend Mark and the team to anyone who is looking for trustworthy, proactive, and top-tier estate agents.
A truly five-star experience.
Susan · 8 September 2025
Agent replied · 22 September 2025
Thank you Susan for your amazing review, we all truly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director
★★★★★ 5/5
GoogleUsed these to sell my home in Normanby, got the job done seamlessly even with difficulties down the chain Elaine just kept plugging away and got the result needed. Communication (most important in my experience) was spot on, always kept up to date and in the latter stages of the sale absolutely everything was relayed with speed and accuracy. Can't reccomend them enough
Mark · 26 December 2025
Agent replied · 9 January 2026
Thank you Mark for your 5 star review.
Happy New Year
Mark Smith
Managing Director
★★★★★ 5/5
GoogleThis was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.
Bianca · 17 April 2025
Agent replied · 26 October 2024
Thank you Bianca for your 5 star review, it is greatly appreciated by us all. Good Luck in your new home.
Kind regards … More
★★★★★ 3/5
GoogleNikki is always friendly and endeavours to resolve any issues or answer any questions in good time, it is always a pleasure to speak to her
Kristiane · 22 July 2025
Agent replied · 25 July 2025
Hi Kristiane, thank you for your review, how could we improve?
Kind regards
Mark Smith
Managing Director
marksmith@smith-and-friends.co.uk
★★★★★ 5/5
GoogleOur bedroom ceiling was damaged after a roof leak. Craig and his team from Belle Properties were fantastic. They called within a day being given the job and within 4 days the work was completely plastered and re-painted. They tidied up after themselves, and were polite and considerate of me working from home. I wouldn't hesitate to recommend them to others.
Claire · 27 October 2023
Agent replied · 26 October 2024
Thank you for your 5 star review. I will pass your thanks onto Craig and his team too. We use contractors that are attentive to our tenants needs as well as doing a good and efficient job for our landlords.
Best Wishes
Mark Smith
Managing Director
★★★★★ 5/5
GoogleExcellent service and help from Nikki and the team
Ian · 1 October 2025
Agent replied · 22 October 2025
Thank you Ian for your review. We greatly appreciate your feedback and review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleVery welcoming staff and helpful Nikki was my to go person and she was patient with me and quick to respond
LAKEISHA · 25 February 2025
Agent replied · 8 August 2025
Thank you for your review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleElaine and the team kept me updated of the property that i was buying really helpful and went the extra mile to help us ,
Thank you all so much
Fantastic service
Kath · 17 April 2024
Agent replied · 26 October 2024
Thank you for your review Kath.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleNikki was very efficient in organising viewings & finding new tenants. Pleasure to deal with all the staff there as all friendly & nothing was too much trouble
Lesley · 17 April 2024
Agent replied · 26 October 2024
Thank you for your review Lesley.
Kind regards … More
★★★★★ 5/5
GoogleThank you so much for the quick response on the cleaning up of the property left in whale hill..lady was so helpful nothing was any trouble listened to my complaint and now we have a lovely clean property
Kathryn · 26 March 2025
Agent replied · 22 September 2025
Thank you for your review.
Kind regards … More
★★★★★ 5/5
GoogleSold my property with RTV within 5 days of listing it to the market, they had viewings already lined up and i achieved over my asking price in Coulby newham. The staff are friendly and offer excellent communication throughout the sale progression. I would highly recommended anyone selling in the Middlesbrough location to use this first class team
Dave-225 · 27 October 2022
Agent replied · 26 October 2024
Thank you Dave for your kind review, it will be greatly appreciated by the team at Middlesbrough. Best Wishes, Mark.
★★★★★ 5/5
GoogleSuper efficient service
Stephen · 22 May 2025
Agent replied · 25 July 2025
Thank you for your 5 star review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleVery responsive, friendly and professional.
Great managing agent.
Been with them for about 3 years and they have consistently provided best in class service.
Mohamed · 17 April 2024
Agent replied · 26 October 2024
Thank you for your review Mohamed.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleGreat team of professionals. Couldn’t recommend them enough when it comes to buying a new home 👍🏽 …
Sam · 27 October 2023
Agent replied · 26 October 2024
Thank you Sam for your review. Happy New Home.
Best Wishes
Mark Smith
Managing Director
★★★★★ 5/5
GoogleReliable and honest great staff always keep you updated liaise well with solicitors would recommend 100%
Janice · 27 October 2023
Agent replied · 26 October 2024
Thank you Janice for your 5 star review. It is greatly appreciated. Kind regards - Mark Smith - Managing Director
★★★★★ 5/5
GoogleBy far the best estate agent in Middlesbrough amazing service. Would 100% recommend!
Ben · 27 October 2023
Agent replied · 26 October 2024
Thank you Ben for your review, it is greatly appreciated.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleThey are, quite simply, brilliant.
Daniel · 27 October 2023
Agent replied · 26 October 2024
Thank you Daniel, for your review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleExcellent service, very helpful
Keith · 27 October 2023
Agent replied · 26 October 2024
Thank you for your review Keith.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleFantastic manager really helpful
Sue · 27 October 2023
Agent replied · 26 October 2024
Thank you Sue for your review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleExcellent service from the Middlesbrough team very helpful
Joe · 17 April 2023
Agent replied · 26 October 2024
Thank you Joe for your fantastic 5 star review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
GoogleVery helpful and friendly.
Farhad · 27 October 2020
Agent replied · 26 October 2024
Thank you
★★★★★ 5/5
FacebookNasar and Catherine are a great team! Both very reliable and helpful! As a new tenant in Middlesbrough I felt really taken care of. Thank you both
Katerina · 13 January 2019
★★★★★ 5/5
FacebookExcellent service, they are happy to answer any questions or queries you may have. I would definitely recommend you guys to everyone :) thank you!
Damen · 2 May 2019
★★★★★ 5/5
FacebookGet property management, very professional. Good customer service to both landlords and tenants, all inspections and checks made to a very high standard.
Amy · 27 July 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
