Trusted Agent profile · Middlesbrough
★★★★★
49 reviews across 2 platforms
144 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA
Magnum Properties NE Ltd's office in Middlesbrough, at 144 Linthorpe Road, is rated 3.9 out of 5 across 49 reviews on two platforms, including 45 Google reviews rated 3.8.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
1/5
GoogleFirstly they are nice people to speak to, but they missed our original appointment to review my business for sale. Magnum apologised & came out later the same day. Arron was nice to deal with but had to dash off to another appointment, but said he’d get back to me with an appraisal. He/theyever did. I chased Magnum on numerous occasions over a period of weeks. Six weeks later…still nothing. Just excuses from receptionist every time I call.
1/5
GoogleUnprofessional and drawn out processes. Called them up to view a property at the beginning of december. This viewing was subsequently cancelled at very short notice. Viewing was then rearranged application forms completed. Then complete radio silence. Rang them to chase up multiple times, sent guarantor and references and still nothing. 2 months later and this has now been removed from their website. With not even an email to say the application was unsuccessful. Judging by the other reviews i may have been one of the lucky ones. Complete waste of time.
1/5
GoogleI rent a property on Bondgate in Darlington through Magnum. Day I signed, I was told by multiple staff including Aaron F. that all bills were included, specifically electric and water. Months later, I came home to find the electric meter had been changed and a large bill left behind. The letter had Magnum’s name and my address, yet I’d never received a single notice or letter. When I tried to speak to Aaron, he refused the call. When I got through to the office, he denied ever saying bills were included despite my conversation and having media proving otherwise. Arron F then tried to call me back once he knew this and seeming to try and what looks like put me in a situation where they could blame deniability. He then blamed the landlord and previous staff. He offered to make amends and to do the work in house including water seeping into walls from roof that was falling in. A window that was a sheet of plastic screwed into the wooden frame. Every repair had to be chased. I believe they deliberately stalled once they realized I knew that I had evidence contradicting their accounts of what happened with the utilities. After I posted this review, Aaron suddenly wanted to talk , just like another reviewer said previous after similar issue with dodgy utilities. Then two men showed up for an electric check the first since I moved in. Days later, I received a Section 21 notice dated 22/12/25 , three days before Christmas. I’ve never missed rent. The electricity check days earlier was to serve my notice because i’d finally escalated because of what I have had to live in and the situation I have been put in. Since then, they’ve denied my month-in-hand, now claiming it was my deposit despite separate receipts and a copy taken by their own staff. That’s now “missing” from my file. It feels like a scam from start to finish. Thankfully, a third party in the housing field is now involved due to my health, and they’re encouraging me to take this further now. They believe this is clear retaliation and I agree. They also say could stop eviction or delay it but want to be as far away from Magnum. I’ve also seen and heard info of them interfering with certain support and help I use to receive and now further retaliation with the “disappearing of money” of my month in hand. You could not even make this up and so glad can prove the story fully now. People can believe I am a disgruntled tenant but I really do not need or want this. I am no longer willing to accept it either. Their business side may look polished, but the residential treatment is appalling. The professionals helping me are shocked by what they’ve seen and. I’ll continue watching for any further retaliation after I leave thats how far they are going. I will not be having that and will go down necessary paths if I believe this to be the case again. Magnum rang on the 9/01/26 to get my rent, when it’s not due to the 27th. I assume they are trying to get as much as they can before courts, while Im still struggling to find new property. Or they have the date and wanted to try their luck. It is time they explain themselves rather than trying to destroy me and evict me to protect themselves. The strangest part is Arron. F said the owner knew everything when it all came to light and was horrified. Not once has he come and shown themselves or their staff. They ignored me even after trying to blame me for their “mistake” and It was get rid of me as difficult, quickly and bountiful for them as possible. Me catching them out is the only thing that horrified them all. They all seem to think that this is a normal occurrence for a dodgy metre to be in any property but then even acknowledged beforehand by the letting agency. For me and now what I have seen from previous reviews this seems to be true. For response. You say you are open for communications knowing you had already served eviction. And Aarron. F clearly says if the utilities ring, say I just moved in and to contact him immediately. This the day I found out the water was fraudulent and luckily decided to protect myself.
Gary, thank you for taking the time to share everything so openly. I’m genuinely sorry that you’ve felt this way during your tenancy. Nobody wants to feel uncertain or stressed in their home, and I’m sorry the experience has been so difficult for you. I do want to give some context so that anyone reading your review understands the situation accurately. As managing agents, we can only act within the limits of the landlord’s instructions and the terms of your tenancy agreement. Throughout your time in the property, we worked within those boundaries and dealt with every matter we were authorised to handle. On the question of utilities, I completely understand why the situation felt confusing early on. Some of the information shared with you before we took over full control of the management came from the previous agent, and that understandably caused mixed messages at the start. Once everything was clarified between us, it was resolved and we all moved on from it for the rest of your tenancy. Just to be clear for anyone reading: the tenancy agreement states that bills are the tenant’s responsibility, and we don’t have the authority to change meters or alter energy arrangements. Any utility company action would not have come from us. Regarding heating and gas, you let us know that you didn’t want the gas reinstated because you were planning to leave the property. From that point, any conversations about possible improvements were always made on the understanding that they required landlord approval. We cannot authorise works on our own. And just to clarify one detail from your review, we did not provide storage heaters. We provided electric radiators, because that was the practical option available once you chose not to proceed with reinstating the gas. With the issues you listed, some were raised with us and we passed them to the landlord, arranging works where we were given approval. A number of the items you mentioned weren’t reported to us at any time, and this is the first we have heard of them. We can only help with issues once we’re aware of them, and even then only within the authorisation we receive. Regarding the recent electrical inspection: this wasn’t connected to your Google review. Electrical checks are a legal requirement every five years, and your property’s inspection was due, so we arranged the routine compliance visit. You also mentioned another review online. For clarity, that situation related to a different property that we did not manage. It was originally a let-only arrangement, so we were not involved in the ongoing management or repairs, but unfortunately we were still drawn into the fallout. I fully respect that you don’t want to speak directly anymore. We remain available in writing or via a third party if that feels easier. None of this is said to diminish how you feel, only to make sure the factual position is clear for those reading. We do care about the people who rent through us. And while we can’t override tenancy terms, landlord decisions or utility company processes (and we can’t resolve issues that aren’t reported) we have always acted within our remit and tried to support you wherever we were able. If you want to bring any remaining points to a formal conclusion, we’re still here to help in whichever way you’re most comfortable.
1/5
GoogleVery disappointed with the service. I had already confirmed that I was available at 3:30, and we arrived at the correct time for the viewing. Their agent did not send any text or proper follow-up, and instead cancelled the viewing without giving me any chance to respond. This is completely unprofessional and a waste of our time. If the agent couldn’t reach me once, they should have tried again closer to the appointment time instead of cancelling. Poor communication and very frustrating experience.
Thank you for taking the time to leave your thoughts. I’m genuinely sorry the experience felt frustrating, we try to avoid this at all costs. Just to explain how our viewings work: we always give customers a call on the day to confirm the appointment. We tried several times to reach you but couldn’t get through, so without that confirmation we weren’t able to attend. It’s something we have to do for access and security reasons, not to make life difficult for anyone. I understand it wasn’t the outcome you were expecting, but the viewing was only cancelled after we couldn’t confirm with you on the day. If you’d still like to come and see the property, we’d be more than happy to rearrange at a time that suits you. You can reach us on 01642 247888 and we’ll get it booked straightaway.
5/5
GoogleI have the pleasure of renting many of my commercial properties out of Magnum properties. The staff are helpful polite and knowledgeable and always on hand to help. Would highly recommend them whether looking to rent or magnum looking after your property portfolio. Big thank you to Aaron, Dominyka and Lisa on the commercial side of the operations. Aminah and Ashley also who are always a friendly face to chat too.
Thank you for the great review Ben.
5/5
GoogleAs an HMO landlord, Magnum has been incredibly helpful in identifying and resolving finishing issues with my property. I highly recommend Erestina and Waqar for their dedication and hard work.
Thank you so much for the kind words. We really appreciate you taking the time to share your experience. Managing an HMO can be a moving target at the best of times, so it’s great to hear that our team were able to step in and get things over the finish line for you. Erestina and Waqar will be over the moon with your feedback, they put a huge amount of effort into making sure our landlords feel supported, and it’s brilliant to see that recognised. If you ever need anything else with this property or future projects, we’re always here to help.
5/5
Googlemy experience with magnum properties has been great, I feel they were the only agents who were wanting to help me especially erestina and aminah. they were both amazing and helped me throughout the full process. I am grateful for all the staff. I will be 100% recommending the agency. I've been looking for a long time and these are the only people who have been positive and helped me.
Thank you for taking the time to share this, it’s fantastic to hear. Finding the right place isn’t always straightforward, so we’re really pleased the team were able to make the journey easier for you. Erestina and Aminah will be thrilled to know the difference they made. They put a lot of care into their work, and your comments will mean a great deal to them. We truly appreciate your trust in us and your intention to recommend the agency. If you ever need support going forward, just reach out.
5/5
GoogleAaron has been great in renting my commercial building. Professional, fast and makes good use of up to date digital tech to make a great listing stand out! Thanks so far great service from Magnum!
Thank you for your review Chris. It was a pleasure working with you and we hope it won't be the last.
1/5
GoogleVery bad ppl working in this MP estate especially the person call Haroon I think ..not nice person always charge ppl extra money .if owner of this place understood definitely gonna kick him out . Absolutely its shame on him .
We’ve reviewed this matter and confirmed that all charges were fully explained and agreed to, before the service took place. No unauthorised fees were applied. We operate transparently and keep detailed records for every transaction. If you’d like to discuss this further, please contact us at 01642 247888 or info@magnumproperties.co.uk.
4/5
GoogleMagnum properties was very helpful with renting my first house. Staff were very helpful and polite. Ashley kept me up to date with the whole process and always ready to help with all my complaints.
Thank you for the great review.
5/5
GoogleI could not be more grateful for the help and hospitality Aaron has provided for us, As a new starting business he has gone above and beyond to help with any inquiries and viewings we had, As I finish work after the company shuts, Aaron still gave us a tour out side of work hours at 8pm, His personality and positivity really inspired every single one of our team members. Aaron really made us all feel welcomed by his friendly attitude, Thank you so much!
Thank you for the great review Emile.
5/5
GoogleI had an excellent experience with Magnum Properties, thanks to their professionalism and commitment to customer satisfaction. Alina, in particular, went above and beyond to ensure everything was seamless and stress-free. Her attention to detail, prompt responses, and friendly demeanor made the entire process enjoyable. I truly appreciate the exceptional service and highly recommend Magnum Properties for their outstanding dedication to their clients.
Thank you for your great review, Fatima!
1/5
GoogleI’ve been renting through this agency for almost 2-3 months, and my experience has been incredibly frustrating Just 10 days after moving into my original room, I was suddenly asked to vacate it because fire safety inspectors deemed it unsafe. I had to pack and move into a much smaller room that very same evening in the same house, with no warning or proper arrangements made in advance. Since then, it’s been nearly two months, and I’m still stuck in that small room, paying the same full rent meant for the larger room. Despite repeated follow-ups, I’ve received no confirmed move-in date or timeline for when the necessary repairs will be completed. The agency has repeatedly told me that it’s up to the landlord’s maintenance team to handle the issue, and they’re still "following up" with no real updates. It feels like they’re dragging their feet. They haven’t provided any proper answers regarding the completion of the necessary works, leaving me in limbo without any resolution. What’s worse is that they are now asking me to allow viewings for the room I’m currently living in, even though I’ve had no clarity on when I’ll get my original room back. It feels completely unreasonable and disrespectful given the circumstances. If you're considering renting through this agency, please proceed with caution. My experience has shown a serious lack of communication, planning, and basic consideration for tenants. I was forced to move out of my room with no notice, placed in a much smaller space for months, and still charged full rent. It has felt like my concerns have been disregarded, and I’ve been treated more like an inconvenience than a paying tenant :( I’m still waiting to get my original room back, or at the very least, a fair rent reduction. This level of treatment and lack of accountability is simply not acceptable.
5/5
GoogleI truly appreciate staying in one of their properties, and it was nice staying there, all complaints gets sorted in no time as well, I am happy with the quick response and services, it was a beautiful and clean house, I kept it clean and got my full deposit back. Kudus to Aminah.
We really appreciate when tenants take the time to leave us a review, especially when complimenting our service. You were a model tenant and we hope to help you again in the future.
1/5
GoogleGive me a shop with a gas meter that’s not registered, and no one is willing to help sort this issue out , by far the worse agency to rent from , they will leave you hanging with all sorts of issues that should of been solved before renting the property out ! Aaron also came to ask me to remove my truthful review that’s sooo professional of them instead of actually wanting to help solve the issue , then asked for a fee on top of everything .
5/5
YellHelped my new business
Magnum Properties helped me pick a suitable property for my new business. They negotiated with the landlord on my behalf and I am very happy with the help they have given me. I will come back to Magnum Properties in the future if I need to find a new place for my business. If you need an estate agent, I would say to use Magnum. Everyone in the office was so helpful and welcoming.
5/5
GoogleExcellent agency to deal with. Very helpful in setting up a new unit. I dealt with a lady I believe was called Dominyka, very friendly and professional, she made the whole experience very smooth and relaxing. Thank you again!
Thank you for the great review Adam.
5/5
GoogleWe instructed Magnum Properties' commercial team to find a new location for our company. From arranging the viewing, to signing our lease, each step was always explained to us and their team made things very easy for us to understand. We have now moved in and couldn't be happier. I would highly recommend Magnum Properties if you need a new property.
5/5
YellGood experience from start to finish
We instructed Magnum Properties' commercial team to find a new location for our company. From arranging the viewing, to signing our lease, each step was always explained to us and their team made things very easy for us to understand. We have now moved in and couldn't be happier. I would highly recommend Magnum Properties if you need a new property.
5/5
GoogleI have recently both purchased and rented out a property through Magnum Properties and I’m delighted to say my experience on both occasions has been excellent. …
Thank you for the great review Saj.
5/5
GoogleMagnum, like the ice cream, is the cream of the crop. The sensational Dom really understood what we needed to diversify our portfolio …
Thank you for the great review Dan.
1/5
GoogleWorse experience of my life , they only care about getting there money any issues that arise is not there fault what so ever and actively do nothing to sort it out . They just pass the responsibility on to the next and so on they give me a …
5/5
GoogleAn amazing company who dealt with my requests professionally and promptly. Nothing but helpful, couldn’t recommend more!
Thank you for the great review.
5/5
GoogleI would highly recommend Magnum Properties , they are reliable , professional and friendly .
Thank you for the great review Nicola.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Magnum Properties NE Ltd's Middlesbrough office has 49 reviews across two platforms: 45 on Google, 4 on Yell.
Magnum Properties NE Ltd Middlesbrough is rated 3.9 out of 5 across all 49 reviews, and 3.8 out of 5 on Google from 45 reviews.
Magnum Properties NE Ltd Middlesbrough, 144 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA.
