Linden Homes North East reviews

★★★★★ 5/5

Trustpilot

Dedicated staff

Dedicated staff, polite and the location is lovely.

Olayinka · 26 May 2026

★★★★★ 5/5

Trustpilot

Staff are brilliant.

We have just bought a house at Minerva Heights, Chichester and both the sales team and the aftercare has been brilliant.Special mention to Joel in the sales team as well as the site manager Chris. I am a wheelchair user and they have been absolutely brilliant. What they promise is always fulfilled and they have gone above and beyond what I expected when buying a property and the after care.I would highly recommend Linden Homes - especially with the staff they have here in Chichester.

Cherry · 1 September 2022

★★★★★ 1/5

Trustpilot

Sorry I can’t give a zero

Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.

STEVEN · 31 August 2022

★★★★★ 1/5

Trustpilot

Linden Homes - The Priors, Warwick

Linden Homes - The Priors, Warwick This is an honest review, with first hand experience of this company. We’ve had too many negative experiences with this company and their suspicious Google reviews. My advice would be not to buy any properties advertised or sold by Vistry Homes.The site management on this site is extremely poor, with a number of staff having left the site since the initial build phase. The company take no responsibility for their appalling actions and push the blame on to the customer.Staff lie to cover their tracks and complaints are not fairly investigated. When this is all undone they fail to answer direct questions.Our negative experiences begun with incorrect information given by Sales staff. Followed by poor site management by Joshua Crowther and particularly Russell Thorpe, who is continuously forgetful. Customer Services Director Sharon Warrington is extremely unprofessional and is focused on customer blaming and struggles to understand the concept of answering direct questions.Their employees canvass for 5 star NHBC ratings, without being deserving and inform customers not to tell neighbours when they complete further work, so that neighbours do not request the same. They also offer day trips to complete remedial work. All of which we have refused. We also vacated our property for a number of days whilst some of the excessive remedial works were completed, but Vistry fail to remember this, as it is all too embarrassing for them especially knowing that they put us through this with a 2 week old newborn.They also openly admit that the issues with our property and the time to rectify them has been excessive but do very little to address this and then bewilderingly make out as if those issues no longer exist and have been resolved.Please document your interactions with this company if you are a customer, as Senior Managers Darren Beale and Stephen Teagle fail to address clear and obvious errors by their staff.An utter mess of a company.

Mr · 30 August 2022

★★★★★ 5/5

Trustpilot

Oak Farm Meadow

Oak Farm Meadow, Linden Homes.We have bought a house here. We very nearly bought one at a different company and we're very glad we changed to Linden Homes. The sales executive Nikki, is incredibly knowledgeable, there is nothing she was unable to answer for us (and we ask a lot of questions repeatedly!) She has been incredibly patient and has gone the extra mile many times during the process of our purchase. She has held our hand through the nervous parts whilst exchanging and has gone out of her way to ensure we are happy with our purchase and everything is perfect. This is a sales lady who really does care and guide all the way, she genuinely cares that all is as it should be for her clients. Added to this is Paul, the site manager. He is an award winning site manager!! He also guides clients through the entire process, answering any and all questions patiently and knowledgeably. Every person we have met on site has been helpful and courteous. The plot itself is beautiful and the room sizes of the houses are generous. Our house is finished to a brilliant spec, we're so very happy with our move and love our house. There were some tricky sales moments and some nail biting bank and solicitor moments that I don't think we could have survived without such incredible support from the team at Oak Farm Meadow, Linden Homes. They are responsive and brilliant with fixing any snags but due to their attention to detail there were very few to fix. This, I hear from other new build buyers, is unheard of. What a great experience. Buy with confidence here.Thank you Nikki and Paul, truly.

Nicci · 2 August 2022

★★★★★ 5/5

Trustpilot

I just got a house from linden homes

Olushola · 15 May 2026

★★★★★ 4/5

Trustpilot

Pembroke Gardens

The best part about buying a home at Pembroke Gardens was dealing with Beckie (sales) and Will (site Manager) who were both very friendly, helpful and efficient. We are finding dealing with Linden's customer service, now that Beckie and Will have left site, a very slow and frustrating process.

Tracy · 30 August 2024

★★★★★ 5/5

Trustpilot

Great experience at Walton Peaks, Chesterfield.

What a great experience I have had with Linden Homes! From when I first reserved in February 2022 at Walton Peaks, Chesterfield, to moving in on 1st April (the house was already built and nearly finished) the whole thing has been a great, smooth and pleasant journey. David in the Sales Office was constantly in touch with me before I moved in, and has been ever since, just to check that everything is okay. This really does make the world of difference. Yes, there have been a few snags (same as any new house) but nearly all these were rectified in the first month. Nothing is too much trouble and I would highly recommend them. The quality of the workmanship is great (had a new build before and although a much higher value house with higher quality kitchen etc, the workmanship there was very poor and shoddy - so consequently, I knew what to look for in terms of poor workmanship and finishing - AND I'm rather picky!!!) Well done guys, you've certainly got everything right!

Sharon · 30 May 2022

★★★★★ 5/5

Trustpilot

I had an extremely good experience

I had an extremely good experience. Everything I’d imagined become reality when I bought the house at Linden homes Redcar. From day one the sales adviser Ben and Jack were fantastic. It was a pleasure to deal with them. They show a level of care for the customers. As I was a first-time buyer Ben guided me and kept informing me, so everything went through very smoothly and easily. They talked to me through everything about anything going on here. When I moved here the site managers Kevin and Carl asked if I need anything and if everything is ok, and if I asked them about anything they sorted it out. Although it’s still under construction, they are doing well and keeping it clean. I like the yellow and red houses and the road around them is very nicely paved. My house is a good size and has a good size garden. It’s conveniently designed with a parking space for two cars. I love the whole site and my neighbor. I can’t believe that I live in such a beautiful house. I would recommend moving here for both the standard of the home and value for money.Gosia

Malgorzata · 24 April 2022

★★★★★ 1/5

Trustpilot

Nightmare housing provider

We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.

Charlotte · 17 March 2022

★★★★★ 1/5

Trustpilot

New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022

★★★★★ 5/5

Trustpilot

Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022

★★★★★ 4/5

Trustpilot

Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022

★★★★★ 5/5

Trustpilot

Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022

★★★★★ 5/5

Trustpilot

Friendly service

Friendly service, honest open and transparent.

Customer · 3 May 2026

★★★★★ 5/5

Trustpilot

Very informative and friendly

Julie · 16 May 2026

★★★★★ 1/5

Trustpilot

Promise the earth, deliver nothing of value.

Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!

Andy · 9 January 2022

★★★★★ 1/5

Trustpilot

TRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!

Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.

Richie · 11 December 2021

★★★★★ 5/5

Trustpilot

As a first time buyers we had no idea…

As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.

Consumer · 5 November 2021

★★★★★ 1/5

Trustpilot

Excellent Promises - Atrocious Delivery - Finches Park

Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.

Mr · 30 September 2021

★★★★★ 5/5

Trustpilot

Pembroke Gardens

I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.

Fiona · 12 August 2024

★★★★★ 5/5

Trustpilot

Linden Homes - Beverley - Have Been Outstanding!

I cannot recommend Linden Homes enough! From the moment we made our initial visit to now we have been utterly impressed by everyone. The house itself has so much character for a new build and we instantly fell in love with it. But the real credit to the company are the stuff members. Amy S went above and beyond for us constantly. She was welcoming, knowledgeable and always there to contact - and still is! We felt as though we would never be able to purchase this home, but with Amy’s help, determination and hard work, we were able to firmly place our feet on the property ladder. In fact, we feel as though we are already in our forever home. Amy constantly communicated with us, offered us advice and support at every stage and even used initiatives to help us secure our first home. She has simply been incredible, and has made the process easy, fun and exciting all the way through. We even feel as though we have made a friend in the process.We worried that it was all too easy and when we moved into the property we were told to write any snags down and they would be sorted instantly. Adam and Owen - the site managers - came round 7 days, 14 days and 28 days later to jot down any problems we had. There were a few minor things that we wrote down but we felt silly for bringing them up, however, Adam and Owen encouraged us to write as much as possible down. The problems have been sorted extremely quickly and professionally. The tradesmen have all been fantastic too! Nothing has been too much hassle from anybody and we are ecstatic with the service. You hear horror stories about developers not fixing things but this has not been the case at Linden Homes. They have been perfect so please don’t hesitate at buying a property at the Beverley site if you are looking.

Mr · 24 August 2021

★★★★★ 5/5

Trustpilot

Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021

★★★★★ 1/5

Trustpilot

Awful builders and customer service

We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!

Michelle · 18 June 2021